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Reviews of Los Canelos

3.5 out of 5
Los Canelos
Puerto San Julián 149, El Calafate, Santa Cruz

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 6 out of 76 reviews" "
Rating 4 - Poor. 1 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gaston

The property was clean and an easy walk to town. The breakfast staff was very kind and efficient.. if you would like a cocktail with your dinner, this is not the place for you. The menu says a jack Daniels cocktail is $25 and you cannot bring your own alcohol on the premises.
Stayed 3 nights in Feb 2024

10/10 Excellent

mrudula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views convenient nice re mideled rooms Nice breakfast spread Dinner was great Close to shopping Clean and nicely kept Daniela at dinner was the nicest
Stayed 1 night in Jan 2024
Response from natalia on Feb 3, 2024
Muy agradecidos de contar con ustedes en el hotel.

8/10 Good

Christiana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chi-Kwan, Albany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this place, which is filled with awesomeness and characters.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lauren

10/10 Excellent

SHERYLL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessibility, easy check-in and out, great locations with comfortable beddings I wish elevator's updated though didn't hurt. Tiny & narrow only can fit 2people at a time with luggages. Overall will come again and highly recommended.
Stayed 2 nights in Jul 2022

8/10 Good

Vera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Precioso hotel tipo chalet con pocas habitaciones y decapado con muy buen gusto. Los dueños atienden de manera personal. Tiene una terraza con vista hermosa al lago Argentino y a la Cordillera de Los Andes. Lo único que recomendaría mejorar es el servicio de alimentos, ya que no ofrecen cena ni tienen un menú, se necesita al menos uno sencillo, sobretodo por la noche ya que si uno quiere traer comida de fuera no te prestan ni una mesa donde comer. Fuera de eso es un lugar precioso y yo regresaría con gusto.
Stayed 4 nights in Apr 2022

10/10 Excellent

Avrohom

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing view and unique feel
This hotel is one of a king with a truly unique boutique atmosphere. It’s a quaint small hotel with a few cozy rooms very clean and comfortable. The lobby has an amazing view of the lake and forest it’s worth a visit just for that. There is a huge area and grounds outside to enjoy the view or eat breakfast. The rooms also have a breathtaking view provided you get a room in the back (front rooms are reg but still nice)The hotel is a luxury style log cabin build and every corner has a wonderful feel to it. The restaurant in the lobby is delicious and we kept coming back. Try the lamb roll You will Remember it. The service can improve greatly and at times we wondered if it was worth it with under par service. But the staff did warm up to us and it definitely was a great memorable stay.
Stayed 2 nights in Mar 2020
Response from natalia on Mar 25, 2020
gracias por contar con ustedes

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Bathroom needs update. Booked garden view room, ended up street view room, luckily only stay one night.
Stayed 1 night in Mar 2020
Response from NAY on Mar 12, 2020
EN NINGUN DE LA PAGINA SE LE BRINDA LA OPCION DE ELEGIR VISTA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from M on Jan 23, 2020
GRACIAS POR CONFIAR EN NOSOTROS.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a loft room above the kitchen. It was noisy in the morning. Squeaky doors from the kitchen? Beautiful log construction. Good location. Easy walk to the main street.
Stayed 2 nights in Jan 2020
Response from STAF on Jan 23, 2020
GRACIAS POR CONFIAR EN NOSOTROS.

10/10 Excellent

Edy, Mexico City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, a few blocks from downtown. Very nice view of the lake.
Stayed 2 nights in Nov 2019
Response from MIRTA on Nov 21, 2019
MUCHAS GRACIAS POR CONFIAR EN NOSOTROS

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a beautiful place but very strict with their rules. Lovely view from our room but weren’t allowed to have a glass of wine or coffee in there to enjoy. Had to sit at specific tables to have breakfast, away from the windows of the beautiful view.
Stayed 3 nights in Apr 2019
Response from mirta on Jun 13, 2019
el hotel solo permite los consumos que da el mismo. no se permite usar las areas comunes para consumos comprados en el supermercado.

8/10 Good

NICK, NYC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor deck and communal area at this lodge. Walking distance to town but far enough away to be quiet. Get a room away from the main street as it can be noisy if the windows are open. Small rooms but comfortable and clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location! Excellent facilities, modern with a rustic charm. Clean and friendly.
Stayed 1 night in Feb 2019
Response from MIRTA on Mar 11, 2019
GRACIAS POR CONFIAR EN NOSOTROS

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, very clean
This hotel is in a great location, quite close to the main street where there is a good range of restaurants, bars and shops. The hotel is very clean, warm and welcoming although the bedroom is a little small. Staff are helpful and the owner quickly sorted out a problem that we had with our transfer to the airport. Beautiful views from our room which was at the back of the hotel. If you are a European visitor, please note that many of the hotels in Argentina do not provide sink plugs so my partner had to 'stuff' the plug with paper in order to get a shave.
Stayed 4 nights in Jan 2019
Response from MIRTA on Mar 11, 2019
GRACIAS POR CONTAR CON SU VISITA

8/10 Good

Sanda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was very nice and comfortable. But the land lady didn’t speak English and was quite unwelcoming. She gave us the impression that she didn’t trust us, at breakfast there was always some staff looking that we don’t “steel” food. When I asked if i can take something with me instead of eating it in the hotel she refused. It gave us an unpleasant feeling of not beeing welcome.
Stayed 3 nights in Dec 2018
Response from MIRTA on Mar 11, 2019
LA COMIDA DEL DESAYUNO ES PARA QUE LA CONSUMAN EN EL MISMO Y NO PARA LLEVALA . EL PERSONAL ESTA PARA ASISTIR AL PASAJERO Y QUE NO FALTE NADA EN EL SERVICIO.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Gorgeous hotel up the hill from town. Beautiful furnishings and attention to detail and scrupulously clean. Good extensive breakfast with lots of choice of either hot or cold food. We are the scrambled eggs! Cakes were good too. Staff attended to our requests courteously and gave good instructions where to find nice places to visit.
Stayed 2 nights in Jan 2019
Response from MIRTA on Mar 11, 2019
GRACIAS POR CONFIAR EN NUESTRO PERSONAL

6/10 Okay

yuliet, Houston ,tx

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We did not feel welcomed .they dont understand customer service or they dont care. The lady in the front desk is very condescending and make us feel like we were bothering her .We will not come back because they seem not to care about our bussiness.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved the lobby and breakfast! The rooms were adequate size, the bathrooms were fair but fine. Overall enjoyed our stay as it’s quiet and yet not a long walk to the main tourist street..
Stayed 2 nights in Nov 2018

8/10 Good

JUAN L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

genny, oakville, ontario, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Hotel Canelos is tucked away from the main drag of El Calafate, but close enough to walk to the main street and a museum. The lady and gentleman who grret you when you check in are warm, friendly, thoughtful and very helpful. The rooms are lovely, cozy and very clean. It is a quiet, with just a few rooms and it exudes a very homey atmosphere. Moreover, you can have your dinners at this hotel, and the meals are tasty and varied. I would not hesitate to stay here if I have the chance to visit El Calafate again.
Stayed 1 night in Mar 2018

8/10 Good

Antish, Ottawa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice with minor disagreements
overall good
Stayed 2 nights in Sep 2017

10/10 Excellent

Sree, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel closer to town and friendly owners
Nice, clean and well maintained hotel, very close to town, nice owners, friendly and helpful, decent breakfast, it was a great experience overall. She helped me checking in early and also with power adapters and printouts of boarding passes.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pretty hotel but don't forget your room key
We inadvertently left our ONE hotel room key inside the room and were locked out. We were charged the equivalent of $35 (500 argentine pesos) to get back in and get it. Very little English spoken here. Be prepared to communicate in Spanish.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue I like to point out is the fact that the hotel does not accepts credit cards.

6/10 Okay

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people worked there are nice, and very helpful. But they don't speak English. If you don't speak Spanish, it will be difficult to communication between each other. This hotel requires cash payment regardless the room was booked online with credit card. Fortunately, this was the only hotel didn’t take the credit card during my trip in Argentina.

10/10 Excellent

JOSE FELIPE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista desde el hotel es muy bonita, se ven las montañas, el lago y árboles verdes que hacen un contraste hermoso con el azul del cielo.
Stayed 3 nights in Feb 2024

10/10 Excellent

GABRIELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Terhi

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Really nice place, wi-fi was not working And the personnel was a bit ”tired”, except the young cook And cleaning lady. The place was really clean.
Stayed 3 nights in Dec 2023

8/10 Good

chung hei kenneth

Disliked: Amenities
good view, near bus station, great restaurant nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ubucation is perfect and the veneu its just spectacular
Stayed 1 night in Nov 2023

8/10 Good

ricardo

Stayed 3 nights in Oct 2023

10/10 Excellent

SUSANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Hosteria muy agradable. La habitacion confortable bonita visa. Contrate desayuno Incluido, muy rico. Por Email pude contratar servicio de Taxi para que nos recogieran del Aeropuerto. El Personal de Recepcion muy amable. Ubicacion Excelente

10/10 Excellent

alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy acogedor y excelente servicio al cliente

10/10 Excellent

Mariela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lejos del centro lo que permite el descanso, pero lo suficientemente cerca para ir caminando (330mts)

10/10 Excellent

Aloysio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Luz María

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cerca del centro, cómodo y una vista excelente
Stayed 1 night in Jun 2022

10/10 Excellent

Abril

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es muy bonito y las habitaciones cómodas pero podrían mejorar el desayuno, tiene muy pocas opciones, no está muy bueno.
Stayed 2 nights in Jun 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Tres bel établissement, belle decoration, chambre spacieuse avec une tres belle vue. Par contre, accueil totalement impersonnel, dommage.
Stayed 1 night in Mar 2020
Response from NAT on Mar 20, 2020
GRACIAS POR CONTAR CON SU PRESENCIA.

10/10 Excellent

ROBERTO ANTONIO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena eleccion
Stayed 2 nights in Mar 2020
Response from NATALIA on Apr 2, 2020
GRACIAS POR SU VISITA

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patagoniens pärla
Värdiga och hjälpsamma värdar. Mycket vackra interiörer
Stayed 3 nights in Feb 2020
Response from NATALIA on Mar 1, 2020
GRACIAS POR CONFIAR EN NOSOTROS

6/10 Okay

Edilea G

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
A pousada está bem localizada e é confortável, porém o atendimento na recepção deixa a desejar pois os atendentes poderiam ser mais simpáticos e atenciosos com os hóspedes.
Stayed 5 nights in Dec 2019
Response from MIRTA on Jan 10, 2020
SEPA PERDONAR, PERO NUESTRA AMABILIDAD ES CONFUNDIDA CON ABUSO DE PARTE DE USTEDES, COMO COMER EN NUESTRO RESTORAN COMIDA TRAIDA DE LA ROTISERIA, BEBER VINO TRAIDO DEL SUPERMERCADO. SI NO PERMITIR HACER LO QUE QUIEREN ES FALTA DE AMABILIDAD, TIENE RAZON. ES UN MAL QUE TIENEN LOS BRASILEROS, BUSCAR SER AMIGOS PARA HACER LO QUE QUIEREN EN LOS HOTELES.

8/10 Good

Edilea G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Natália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Lugar lindo, bem localizado. Limpo e super confortável
Stayed 3 nights in Sep 2019
Response from DTO. DE RESERVAS on Oct 2, 2019
FUE UN PLACER CONTAR CON LA PRESENCIA DE USTEDES EN EL HOTEL.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist einfach wunderschön! Der große Saal komplett aus "Nomen est Omen" Canel-Holz gebaut mit einer fantastischen Aussicht, ein sehr angenehmes Ambiente! Die Zimmer sind komfortabel, außerdem ist die "Innenstadt" von El Calafate sehr schnell zu Fuß zu erreichen.
Stayed 1 night in Apr 2019

4/10 Poor

severino

Disliked: Staff & service, room comfort
Esto fue una pésima experiencia
Al llegar a este hotel, pude apreciar una magnifica estructura, a la !.30pm estaba frente al front desk donde la recepcionista me informa que solo me podía dar la habitación a las 2.00 pm, por lo que me dispuse a esperar. Pude notar que la recepcionista estaba como de mal humor, y al entrar a la habitación me percaté de que no habÍa cortina black out por lo que incomoda tener la luz del día las 24 horas dándote en la cara , además las paredes eran como de cartón ya que se escuchaba todo lo que se hablaba arriba, abajo y el de los lados, adicionalmente la computadora no se conectaba al internet lo que era necesario para yo poder trabajar, me apersone a la recepción y un SR. de la administración, con mal carácter dijo que la culpa era del IP...................... en fin, la cuenta que debía pagar eran $300.00 y me llego por $317.00. Por último, el hotel se encuentra en una loma...............................y en mi caso, me costaba mucho estar subiendo y bajando
Stayed 3 nights in Jan 2019

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel assez central
Bon accueil belles parties communes et bon restaurant. Pas loin du centre même si le quartier est un peu en friches...
Stayed 3 nights in Apr 2019
Response from mirta on Jun 13, 2019
muchas gracias por confiar en nosotros.