“Overall I'd recommend for the price.”
The hotel staff wasn't friendly at all, which it was a big surprise specially in a small town like El Calafate. The room got really warm and stuffy in the middle of the night, which was ok for me since I like to be really warm, but my husband and the kids didn't like it at all. The first day the room was spotless, by the third night no more soaps and shampoo were being replenished (1 soap and 1 shampoo pouch a day for 4 people in a room, luckily I brought my own). The towels, even tough I left hanged to dry, I'd come back and would have only 1 or 2 fresh towels, again, we were 2 adults and 2 kids in the room. Breakfast was really good and the hotel location only 10 min walk to downtown.
Do not buy tour packages at the hotel, you can find cheaper at downtown.