Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County

Great hotel close to Mall

Posted Jan 12, 2015
Room was cozy, stove and full size fridge was excellent. Beds were squeaky but nothing worth complaining about. Overall great stay
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Dear Fabian, Thank you for staying at the TownePlace suites by Marriott in El Centro, California. I would like to take a moment to thank you for the score and positive comments you gave our property during our Marriott survey. My team and I strive to provide our travelers with the best customer service so your positive feedback is really important to us. I noticed we have some areas that require our improvement, please be certain we will focus on this and hopefully we will be able to provide you with a better experience during your future stay. We hope to see you soon at our property and thank you again for staying with us!
3 out of 5
by A verified travelerfrom Redding, CA

OK Only

Posted Dec 21, 2014
Pros: Not much.
Cons: There is the scent of -cooking- and the announcement card in the rooms that linens were changed once a week disturbed my husband...
Location: Dining & Shopping were in this location.
Having found good reviews online, we booked a room thinking that this would serve our needs. Unfortunately, it did not. It is located in a difficult traffic area.
Comment from Hotel Management
Dec 23, 2014 by General Manager, Hotel Management
Dear Carol, Thank you for taking the time share your thoughts regarding your recent stay at our property. At Marriott it is our goal to provide you with the highest quality service and I am disappointed to learn that we did not meet your expectations on this occasion. In regards to the towels and bed linens, they are replaced based on the guest length of stay and request. As an extended stay property, on average, our guest stay a minimum of a week. As described in our in room communication cards, we will refresh the bed linen weekly, but we will change them as often as you wish, only if the guest is extended stay, this is to support Marriott International’s preservation initiatives to help sustain the environment. In the case of short stay guest, we do change the linen upon their departure so fresh linen will be placed in the room upon a new guest arriving. I am also disappointed that you did not find the location to be of your liking. We are centrally located across from shopping and restaurants, so I understand why during this holiday season you found our location to be in a busy traffic area. Lastly, being an extended stay property, all our rooms are equipped with kitchen so we understand that shorter term stay guests might have issues with other guest cooking. For their convenience, we do have another option adjacent to our property, the Fairfield Inn & Suites, which offer standard and suite rooms with microwave and refrigerators. Should your travels bring you back to the area this might be a more suited option for your family. I hope I was able to respond to some of your concerns and offer you some options for your future travels to El Centro, CA. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

good news

Posted Dec 9, 2014
Pros: clean, neat, nice people
Cons: nothing
Location: very well located within el centro. next to the largest mall in the county.
typically stay at a courtyard or residence in, so this was a pleasant addition to my Marriott experiences.
Comment from Hotel Management
Dec 10, 2014 by General Manager, Hotel Management
Thank you for sharing your experience online. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the TownePlace Suites El Centro and we hope you choose to stay with us again whenever your travel needs bring you back to El Centro.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel accomodations

Posted Dec 5, 2014
Pros: Friendly staff.
Hotel is nice, breakfast bar good, lots of restaruants and shoping close. It's is safe.
Comment from Hotel Management
Dec 23, 2014 by General Manager, Hotel Management
Dear guest, Thank you for sharing your experience at the TownePlace Suites El Centro through the Expedia website. With a mission to provide superior customer service, we take great pride in serving . Thank you for staying at the TownePlace Suites El Centro and we hope you choose to stay with us again whenever your travel needs bring you back to El Centro.
5 out of 5
Recommended
for Personal Event
by Mariofrom Anaheim

Great stay!

Posted Nov 18, 2014 on Hotels.com
Great time, excellent stay, very comfortable. I will definitely stay here again
Comment from Hotel Management
Jan 24, 2015 by General Manager, Hotel Management
Dear Mario, Thank you for sharing your experience online. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the TownePlace Suites El Centro and we hope you choose to stay with us again whenever your travel needs bring you back to El Centro.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Last minute booking... And I couldn't be happier!

Posted Nov 11, 2014
Close to the freeway, shopping and restaurants. Room was clean and the breakfast was an unexpected perk. GREAT staff, too! I'll be back!
Comment from Hotel Management
Nov 18, 2014 by General Manager, Hotel Management
Dear guest, Thank you for staying at the TownePlace Suites by Marriott in El Centro, California. My staff and I would like to express our gratitude for the positive feedback you gave our property and staff online. Our team strives to provide our travelers with the best possible customer service, so our guests’ recognition is the key element to measure our success. Thank you again for choosing us!
5 out of 5
Recommended
for Business Travelers
by Pattyfrom Baja

Comfortable nights rest

Posted Oct 27, 2014 on Hotels.com
Comfortable beds, quiet hotel, nice breakfast. What more could I ask for? nothing.
Comment from Hotel Management
Feb 28, 2015 by General Manager, Hotel Management
Dear Patty, Thank you for staying at the TownePlace Suites by Marriott in El Centro, California. My staff and I would like to express our gratitude for the positive feedback you gave our property and staff on the Expedia website. Our team strives to provide our travelers with the best possible customer service, so our guests’ recognition is the key element to measure our success. Thank you again for choosing us!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego ca

Our home away from home

Posted Oct 12, 2014
My sister and I always stay here when we visit because the rooms have a kitchenette and we always cook. The staff is ultra friendly always asking if we need anything. We traveled with my 1yr old niece and they set up a crib for her and left a soft blanket, baby shampoo and baby lotion such a sweet touch.
Comment from Hotel Management
Oct 13, 2014 by General Manager, Hotel Management
Dear guest, Thank you for staying at the TownePlace suites by Marriott in El Centro, California. I would like to take a moment to thank you for the score and positive comments you gave our property during our Marriott survey. My team and I strive to provide our travelers with the best customer service so your positive feedback is really important to us. Thank you again for choosing us and we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Great location, mall & food close by!

Posted Oct 9, 2014
Pros: Near everything, very comfortable, pretty, great staff! Mall across the street, many choices of places to eat nearby!
Cons: Normal price a tad expensive...it's El Centro. However, on sale...worked out great!
Location: Shopping, eating, play soccer!
We would stay here again! Great location, friendly staff, breakfast included!
Comment from Hotel Management
Oct 13, 2014 by General Manager, Hotel Management
Dear guest, Thank you for staying at the TownePlace Suites by Marriott in El Centro, California. My staff and I would like to express our gratitude for the positive feedback you gave our property and staff during the Marriott survey. Our team strives to provide our travelers with the best possible customer service, so our guests’ recognition is the key element to measure our success. Thank you again for choosing us!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 30, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Dear guest, Thank you for staying at the TownePlace Suites by Marriott in El Centro, California. My staff and I would like to express our gratitude for the positive score you gave our property and staff online. Our team strives to provide our travelers with the best possible customer service, so our guests’ recognition is the key element to measure our success.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to review our property online. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Thank you for choosing us!