Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Buena ubicacion

Posted Jan 7, 2015
Hotel bien ubicado con excelente atencion del personal. Pesima limpieza. Pelusas gigantes debajo de las camas y polvo en todas las superficies. Un buffet muy pobre y sin variedad. Siempre lo mismo disfrazado de otro color u otra forma. Durante toda la estadia nunca hubo algo diferente de postre o de bolleria para el desayuno. Siempre las mismas masitas de hojaldre. Los postres siempre fueron copitas de gelatinas y cuadraditos de diferentes colores, ademas del flan y el helado. La tarifa, a mi parecer, requiere mas esmero con la comida y sin duda con la limpieza. No lo definiria como un hotel all inclusive. Hay restricciones y horarios para el consumo, hay tragos que se cobran, al igual que la bolsita de papas fritas. A la tarde, en un determinado horario servian algo de bolleria de la manana. Lo unico que esta incluido en la tarifa es la piscina. Todo el resto se cobra aparte. Caja de seguridad 3 euros por dia, balanza para las valijas, spa, etc. No tiene gimnasio ni otra instalacion deportiva. No es un all inclusive como los de Caribe o Brasil. No volveria ni lo recomendaria
4 out of 5
by PHegafrom Ireland

Lovely hotel for relaxation

Posted Oct 20, 2014 on Hotels.com
We stayed here all inclusive for a relaxing getaway. The hotel is about 1km from El Medano and right by the sea. Our room was upgraded to a sea view which was nice. Well decorated and clean hotel. Myself and my wife are in our late twenties and the majority or the guests here are much older. We really enjoyed our stay. The only issue we had was with the buffet dinners which were very repetitive and not quite up to standard. We ended up eating out 3nights of 6. All inclusive drinks were great with plenty selection or local spirits and beer. Evening entertainment reminded me of the TV Show Benidorm, cringeworthy but I suppose this is as expected in many Spanish resorts.
4 out of 5
for Couples
by A verified travelerfrom London

Good value, comfortable

Posted Oct 11, 2014
It's the second time I've stayed at this hotel. It's cheap but comfortable and the staff are friendly and helpful. It's just outside El Medano, so you can walk into the town in five or 10 minutes but you're still outside the busiest area of the resort. There had been a couple of improvements since my last stay. There's now free WiFi in the rooms. And the evening entertainment (karaoke etc), which used to be in the bar, has been moved to a separate club downstairs. That means you can avoid it if you want to and you won't be able to hear it from your room. The staff were great. I had a problem on my last night: there was a noisy couple in the room next door to me who had brought some speakers with them and had their music on really loud when I was trying to sleep. When I complained to reception, they dealt with it straight away. Even though the couple seemed to think they could do what they wanted, the hotel staff were having none of it - and they didn't give up until the music was off altogether. I was really impressed with the way they handled it. My only slight criticism is that I thought the room could have done with a really thorough clean. It was largely clean - in fact I'd say that was one of the strengths of the whole hotel - but there were a few corners where dirt had started to build up. It looked like the room was getting a reasonable clean every day but still needed a really deep clean every once in a while.
4 out of 5
by Alohafrom Tenerife

Posted Aug 20, 2014 on Hotels.com
En general todo el servicio del hotel nos gusto mucho. Desde que llegamos la atención fue magnífica. El único punto flojo sería el servicio de la cena, el día que estuvimos era asiática; alguna cosas del buffet estaban congeladas por dentro y las acababan de sacar de la freidora. Es lo único desfavorable que podría comentar. El resto del hotel es bellísimo, la habitación un sueño, y el spa muy relajante. Gracias
5 out of 5
for Everyone
by Conchifrom La Laguna Tenerife

Hotel ideal para una escapada...

Posted Apr 30, 2014
Pros: En general todo, buena atención e información de todo
Cons: En las habitaciones poder ver la tele desde la cama....
Location: la ubicación buena, apartado del bullicio, zona muy tranquila. En relación a las actividades hay para quien quiera en los alrededores...
La estancia ha sido fantástica, ideal para una escapada romántica o unas vacaciones de relax. La comida muy buena, con variedad y para todos los gustos. Buena ubicación, apartado del bullicio. Vistas increíbles al mar. En general lo recomiendo y tener por seguro que volveremos.
3 out of 5
for Families
by neeliafrom Edinburgh

Great hotel for the price

Posted Apr 24, 2014 on Hotels.com
I stayed at the Hotel Arenas del Mar for 5 nights with my mother over the Easter weekend. The hotel is only 10 mins from the airport in a taxi (approx €14) and whilst the outside may look a little bit like a concrete block its very nice inside. I had emailed the hotel ahead of travelling as my mother has limited mobility and can't take stairs or walk far unaided. I had requested either a low floor room or a room near a lift, I didn't receive a reply before flying but on arrival I was advised my request was received and we had been allocated a 1st floor room right next to the lifts which was great. The staff were very helpful and friendly. Unfortunately the room over looks the main lobby and cafeteria and our first night was very noisy! I had asked to be moved if possible but was advised there was nothing available, not an issue as the rest of the stay was much quieter! You could hear the music one night through the floor but it wasn't a problem as it didn't end too late. The room itself was very clean and well presented with plenty of space. The pool area is well maintained with plenty of sun loungers and no need to be up super early for a space. The only thing that we felt let the hotel down was the choice of food. The buffet was much smaller than we expected and the choice wasn't great. A couple of days the hot foods were cold and the meats under cooked. Overall a very pleasant stay and if you are looking for a quiet, well priced get away then this is a good option.
3 out of 5
for Everyone
by emanfrom stockholm

Proche de l'aeroport, proche de la plage

Posted Mar 10, 2014
Nous avons passe un court sejour dans cet hotel. De facon generale, l hotel est moderne et agreable. Les chambres sont tres spacieuses et disposent d un balcon, qui dans notre cas etait face a la mer. Meme si l hotel est proche de l aeroport, les avions assez reguliers ne sont pas audibles dans la chambre. Autre point positif, l hotel dispose d une piscine exterieure chauffee mais attention au vent qui peut etre glacial! Concernant les repas, il y a relativement le choix. La qualite du buffet n est pas exceptionnelle mais les specialites espagnoles valent le coup. Les repas ne sont pour la plupart pas assez chauds et les boissons ne sont pas comprises dans le prix du diner. Au final, nous avons passe un agreable sejour malgre le fait que cet hotel doit plutot etre considere comme un 3 etoiles. Bien mais pas grandiose!
4 out of 5
for Couples
by francfrom cardiff

Posted Mar 7, 2014 on Hotels.com
A lovely hotel, nicely decorated with a good size room even for the basic room. The staff were not the most attentive, and at times, if you didn't have the red arm band of all inclusive, you were made to feel like second rate citizens. The breakfast buffet was really good. Evening buffet was also pretty good for a hotel buffet, salads etc similar each day but different choices for staters and main meals each day (we were only there for 4 nights so not sure how long they keep changing) The pool area was clean and spacious, the usual early reserving of loungers happens but there were always plenty to go around. The heating wasn't on on our first day and the water was freezing, but it was back on the rest and it was very pleasant. The outside area can get VERY windy, the hotel is on a windy outlet of a windy resort so be aware-for me this made the temperature pleasant, and as long as the sun was out and you were in a slightly sheltered area, it was a comfy temperature to sit all day without getting too hot or cold. The village of el medano is a pleasant 15 minute along the beach and coast. The beach in el medano is more of a sunbathing one than the beach right next to the hotel which is more for surfers and windsurfers. Right next to the entrance of the hotel is a small but cheap and well stocked corner shop, so if you go b&b or half board you can keep stocked up with water and snacks without paying the extortionate hotel bar prices. A good hotel in a pretty but windy location.
4 out of 5
for Everyone
by GrKfrom Perez

Buen hotel en general.

Posted Mar 6, 2014
Cumple con lo que te prometen, es un hotel bastante tranquilo y con unas muy buenas vistas, un Spa bastante correcto y muy buen trato.
4 out of 5
for Everyone
by Cathiefrom Edinburgh Scotland

Relaxing break

Posted Mar 5, 2014
Pros: The friendliness, accommodation and dining experience together with heated outdoor pool and Sunbathing area all made the perfect relaxing break.
Cons: Entertainment.
Location: Remote but ideal if you are looking for a quiet and relaxing short break. Don't miss a visit to the Nearby town, a short walk along the coast.
Quietly situated away from the noisy resorts Very relaxing with welcoming staff and pleasant Surroundings within short distance of airport. The small town of El Medano is a short distance Along the shore and we'll worth a visit. We enjoyed our stay very much.