BBQ/picnic area
Check availability

Reviews of Extend-A-Suites Utep

2 out of 5
Extend-A-Suites Utep
500 Executive Center Boulevard, El Paso, TX

Reviews

6.0
Rating 10 - Excellent. 70 out of 379 reviews" "
Rating 8 - Good. 88 out of 379 reviews" "
Rating 6 - Okay. 70 out of 379 reviews" "
Rating 4 - Poor. 59 out of 379 reviews" "
Rating 2 - Terrible. 92 out of 379 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Sincerely on Mar 3, 2024
HelloThank you for visiting our hotel,as we continue to improve our facility please come back and visit with us.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sincerely on Feb 17, 2024
Thank you for staying with us at Extend a Suites hotel. We appreciate your business. please come back and see us.

8/10 Good

Curt.

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there a bunch very nice room at staff to
Stayed 1 night in Jan 2024
Response from Sincerely on Feb 5, 2024
Good DayThank you for your stay at our facility. Please come back and see us.

10/10 Excellent

Angel o

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Sincerely on Jan 26, 2024
Good DayThank you for your stay at our facility, please come back and see us. We appreciate your business.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely on Jan 26, 2024
Good Dayi want to apologize for any negative experience you may have had during your visit. please come back and see us so we could make it up to you.

6/10 Okay

Curt.

Business traveler, Traveled with pets
Liked: Staff & service
Nice place to stay
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good DayThank you for staying with us during your visit. hope you had a pleasant experience with us. please come back.

8/10 Good

Lorenzo

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Thank you for staying at Extend a Suites please come back and see us.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good DayThank you for staying with us at Extend a Suites. Please come back and see us.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good DayThank you for staying with us at Extend a Suites.please come back and see us

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
The front desk clerk was rude as hell, the building was having some construction work done, our room smelled like a pile of wet clothes and they had a leak somewhere that had most of the carpet wet and was running to the bathroom floor as well… It was not a good idea to have stayed at this hotel…
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good DayI apologize for the negative experience you had during your visit, the hotel is currently under remodeling. I promise all the issues you addressed will be taking care off. please come back and see us i promise a much more smoother visit,

8/10 Good

Curt.

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good Day!Thank you for staying with us at Extend a Suites, please come back and see us.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good Day!Thank you for visiting our facility, please come back and see us.

2/10 Terrible

Bethany

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sincerely on Dec 29, 2023
Good Day! I apologize for an unpleasant experience during your visit. our facility is currently under remodeling, please come back and see us.

10/10 Excellent

Lisa Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Nov 2023
Response from Sincerely on Dec 29, 2023
Good DayThank you for staying at Extend a Suites. Please come back and see us.

2/10 Terrible

Erick

Stayed 1 night in Nov 2023
Response from Sincerely on Dec 29, 2023
Good dayI apologize for the inconvienence during your visit. we are currently under remodeling and promise to do better. please come back and see us.

2/10 Terrible

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nunca volveré por que no dan desayuno ni hay servicio de hielo
Stayed 1 night in Nov 2023
Response from Jessica on Dec 29, 2023
Disculpe por su experiencia. Estamos trabajando duro para darle una estancia mejor.

2/10 Terrible

Kaichun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there. Dirty everywhere you look. It doesn't have EV charging station and it says it has on hotels.com. The only positive thing is less noise from the highway traffic at night.
Stayed 1 night in Nov 2023
Response from JESSICA on Nov 25, 2023
I do apologize for your experience we are working hard to make every guest stay more comfortable.

2/10 Terrible

Kristy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip.
We booked 2 rooms for our team doing a job in town. When they arrived they were told that the rooms were cancelled and Expedia had failed to notify us. After some talking they were able to rent the rooms as reserved. The rooms were in terrible shape a they were remodeling. They had to take cold showers as there was no hot water. The sink leaked so bad in one the floor was wet. The shower heads leaked and sprayed everywhere. After it is remodeled it will probably be ok but our experience was terrible.
Stayed 1 night in Oct 2023
Response from Sincerely on Oct 10, 2023
Good DayI apologize for any inconvinence during your stay at our facility, we will be sure to rectify all the issues mention. Please dont let this stop you from coming back to see usI promise you a much pleasant stay next time around.

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica on Sep 29, 2023
Thank you for staying with us! We look forward to seeing you again soon!

8/10 Good

Valentin

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Jessica on Sep 4, 2023
Thank You for staying with us!

2/10 Terrible

Vitto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The day of my reservation, due to transfer issues, I could not arrive before 12, and my reservation was not validated (which was already paid for).
Stayed 1 night in Aug 2023
Response from Jessica on Sep 1, 2023
I do apologize for your experience we are working hard to make your next stay more comfortable.

2/10 Terrible

Solomon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front lady costumer service she’s so rude She’s is very disrespectful There’s no break fast It’s the worst place ever
Stayed 2 nights in Aug 2023
Response from Jessica on Sep 29, 2023
We do apologize about your experience we are working hard to fix any issues at the front desk.

8/10 Good

Michael

Convience ,quite,walkable
Stayed 1 night in Aug 2023
Response from Jessica on Aug 25, 2023
Thank You for staying with us!

10/10 Excellent

Curt.

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Jessica on Aug 21, 2023
Thank you for staying with us we hope to see you soon!

8/10 Good

Curt.

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Jessica on Aug 21, 2023
Thank you for staying with us we hope to see you again!

2/10 Terrible

Cruz

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff management are the worst, worst experience ever
Stayed 7 nights in Jul 2023
Response from jessica on Aug 1, 2023
I'm sorry about your experience, we are working hard to make your stay more comfortable.

8/10 Good

Jehad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jessica on Aug 1, 2023
Thank you for staying with us we look forward to seeing you again.

2/10 Terrible

Tasha

Disliked: Property conditions & facilities
I canceled my room due to the conditions. Had to book at a different hotel due to the unhealthy and unsanitary conditions.
Stayed 7 nights in Jul 2023
Response from Jessica on Jul 17, 2023
I do apologize about your experience, we are under construction and working hard to make your stay more comfortable.

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Could be nice someday
Lamps did not work. One cord was missing a plug. Smallest soap bars I have ever seen - smaller than your little finger. Remodeling debris evident in and near lobby.
Stayed 1 night in Jul 2023
Response from Sincerely on Jul 14, 2023
Good DayI Apologize that your stay at our facility was not to your liking, we are work hard to rectify the issues. Sorry for the inconvenence with the remodeling we will do better. please come back and see us and i guarantee a more pleasant stay.

2/10 Terrible

José, Corpus Christi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sincerely, Management. on Jul 14, 2023
Good DayI apologize for the experience. please come back an see us and i guarantee a much better stay

4/10 Poor

Yvette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from jessica on Jul 5, 2023
I apologize for your stay, we are working hard to make your stay more comfortable!

6/10 Okay

Michael, San Tan Valley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast. Just a pot of coffee...
Stayed 4 nights in Jun 2023
Response from JESSICA on Jun 6, 2023
Thank You for taking time to leave us a review, we are working hard to make your stay more pleasant!

6/10 Okay

Danny

Stayed 1 night in Jun 2023
Response from Jessica on Jun 5, 2023
Thank You for staying with us! Hope you enjoyed your stay and visit us soon!

2/10 Terrible

Louie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like cockroaches in my room
Stayed 1 night in May 2023
Response from Ted. on May 25, 2023
Good MorningI want to apologize for your experience recently at our facility. I have added extra days to our monthly pest control service to prevent this in the future.Please come back and see us i guarantee a better experience.

10/10 Excellent

Violet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked about the complimentary breakfast and the employee stated they haven’t had breakfast since COVID. You should take it off of the website.
Stayed 1 night in Apr 2023
Response from Jessica on Apr 25, 2023
Thank you for staying with us! We are under new management and working hard to provide you a better stay!

2/10 Terrible

Christopher

Stayed 1 night in Apr 2023
Response from Jessica on May 13, 2023
Thank you for leaving a review we are working hard to make your stay more comfortable.

8/10 Good

Aide

Stayed 2 nights in Apr 2023
Response from Jessica on May 13, 2023
Thank you for your review! We hope to see you again soon.

8/10 Good

sergio, Laveen

Business traveler
Liked: Staff & service
Service was just ok, kind of old hotel with room for improvement, some dirt because under construction, ok surrounding areas.
Stayed 1 night in Mar 2023
Response from Ted. on Mar 23, 2023
Good MorningThank you for the review and i sincerely hope you enjoyed your stay with us. Yes we are under renovation and hopefully you come back and see us before and after the remodeling. thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a quiet and comfortable stay
Stayed 1 night in Mar 2023
Response from Ted. on Mar 23, 2023
Hello!Am glad you enjoyed your stay. we appreciate your company and business, please come back soon.Sincerely.

2/10 Terrible

Griselda

Business traveler
Disliked: Cleanliness, property conditions & facilities
Was not good TV was not working room carpet was not clean an about TV I told the woman on front desk she just say was going to call maintenance but they never show up to fix problem or she never calle either to say anything was not good for a hotel.
Stayed 1 night in Mar 2023
Response from Ted. on Mar 23, 2023
Hello!Am sorry that your experience with us was not a pleasant one, i will work diligently with our staff to ensure this never happens again. Please come back and see us and i will ensure you have a pleasant stay.Sincerely!

8/10 Good

Jose

Stayed 1 night in Feb 2023
Response from Ted. on Mar 23, 2023
HelloThank You for staying at Extend a Suite, we really Appreciate your business.

8/10 Good

Curt.

Stayed 2 nights in Jan 2023
Response from Ted. on Mar 23, 2023
helloThank you for your stay at Extend a Suites. please come back and see us.

4/10 Poor

Lawrence A.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nimbers on dioors. One emergency exit llocked from the outside. No smoke detectors in room.
Response from Ted. on Mar 23, 2023
HelloSorry for the inconvenence, we are going through a remodeling, we will work harder to fix the issues. i hope this will not detar you from coming back.

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente 😊
Response from Ted. on Mar 23, 2023
HelloThank you for your company and your business, please come back and see us.Sincerely

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel
Stayed 1 night in Jan 2023
Response from Ted. on Jan 11, 2023
Good DayWe appreciate your business and happy that your stay was Satisfactory. please come back and see us.Have a Great day.

2/10 Terrible

Esteban

Stayed 1 night in Dec 2022
Response from Jessica on Mar 24, 2023
Hello, Thankyou for staying with us! We appreciate your buisness and will work on making your stay more satisfactory.

8/10 Good

Breanna

Stayed 1 night in Dec 2022
Response from JESSICA on Nov 25, 2023
Thank you for staying with us.

8/10 Good

Gerardo

Response from jessica on Mar 24, 2023
Thank You for your review and we look forward to seeing you again soon!

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haunted House in November
Rat poop on carpet Ripped out fire alarm (no sense of safety) Stained carpet throughout room Blow dryer and outlets didn’t work I was not given the room I paid extra for Other guests were pulling on door handle of my room all night Honestly, worst and most unsafe experience ever. Hotels.com, you should really think about having this option on your roster. It’s reflecting on your image.
Stayed 1 night in Nov 2022
Response from ted on Jan 11, 2023
Good DaySorry your experience at our hotel was unpleasant for you. We are under new management now and I promise those issues will be addressed and rectified.Again sorry for the inconvinence.

2/10 Terrible

joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
This is the worst hire ever. I have stay in 3rd world hotels and those places were a 5 star compared to this hotel. We had to get a room because my father in law just had heart procedure and the smell was like you were in a bag full of mold. Guess what there was black mold ever in the bathroom. The lock to the door was broke so we couldn’t lock it. The room was a non smoking room but the bed and the sheets smelt like smoke and mold. The carpet had pieces of something all over the floor, we had wear our shoes at all time. The tv wouldn’t turn on and I went down and asked they said I’m sorry I don’t know how to fix a tv. They advertise a free breakfast so I went down and asked where their breakfast was. He said we don’t offer that because once we offer that then we have to keep offering it. The towels in the bathroom were the exact same size and pattern of the floor towel. I went down to the business center to fill this out but when I looked in there was a pair of panties on the floor.
Stayed 1 night in Oct 2022
Response from Sincerely on Mar 23, 2023
HelloI apologize for the bad experience, however we are currently remodeling the facility, please come back and see us and i promise and will make sure you have a better experience that the last time