Lobby

Reviews of Best Western Anthony/West El Paso

2.5 out of 5
Best Western Anthony/West El Paso
9401 S Desert Blvd, Anthony, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 326 out of 606 reviews" "
Rating 8 - Good. 198 out of 606 reviews" "
Rating 6 - Okay. 51 out of 606 reviews" "
Rating 4 - Poor. 17 out of 606 reviews" "
Rating 2 - Terrible. 14 out of 606 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Jennifer, Colfax

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DB on Apr 9, 2024
Good morning Jennifer, thank you for your feedback. We are sorry that we couldn't meet your expectations. Please do give us another chance to improve your experience.

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Hi Nataly,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards,Customer Care Team

10/10 Excellent

Renee

Stayed 1 night in Mar 2024
Response from DB on Apr 9, 2024
Thank you Renee for an amazing rating!! We appreciate your feedback.

10/10 Excellent

Sean

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well light parking lot, but El Paso area isn’t the safest at night.
Stayed 1 night in Mar 2024
Response from DB on Mar 19, 2024
Sean, thank you so much for providing us your feedback.

10/10 Excellent

Lourdes

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from DB on Mar 19, 2024
Lourdes, thank you so much for providing us an amazing rating.

6/10 Okay

Iliana

Business traveler, Traveled with partner
Liked: Staff & service
The tub had a big dark stain and pubic hairs all over
Stayed 1 night in Mar 2024
Response from DB on Mar 16, 2024
We are sorry for the inconvenience. We try our best to provide utmost services to all of our guest and will use your feedback to deliver a cleaner experience. Once again, sorry for all the inconvenience.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little area and somewhat quiet. Very clean hotel
Stayed 1 night in Mar 2024
Response from DB on Mar 4, 2024
Judith, Thank you so much for your positive feedback. We truly appreciate it and will use it to provide better service for all our guest. Thank you so much for staying with us, hope to see you again soon!!

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I arrived early, and they told me my room would be ready in 15 minutes. It was, and very clean. Bed was comfortable. Staff was fantastic.
Stayed 9 nights in Feb 2024
Response from DB on Feb 27, 2024
Good morning Todd, Thank you for your amazing feedback. We will use it to further improve our services for the guests. Thank you once again!!

6/10 Okay

Raymond

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Raymond,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
clean and maintained
Stayed 2 nights in Jan 2024
Response from DB on Jan 12, 2024
Thank you for your feedback. We take pride in providing better service to our guest. We hope to see you again soon

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean comfortable in convenient location
Stayed 1 night in Jan 2024
Response from DB on Jan 12, 2024
Your feedback is very important to us. Thank you for telling us about your stay. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to lay your head. Room was clean. Beds were comfortable. The complimentary breakfast was great
Stayed 1 night in Jan 2024
Response from DB on Jan 12, 2024
Thank you for providing your feedback. We hope you will come back and see us again soon.

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Feb 20, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Cesar

Business traveler
Stayed 4 nights in Dec 2023
Response from KB on Dec 21, 2023
Thank you for your rating. We appreciate your business. We look forward to seeing you again.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, friendly and professional. The room was clean and comfortable. Had a good hot breakfast.
Stayed 1 night in Nov 2023
Response from Dhruv Bhakta on Nov 28, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DB on Oct 28, 2023
Thank you for taking your to provide your feedback. We value your feedback and would strive to provide utmost service to all of our customers. Thank you for staying with us and hopefully we will see you again!!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very short stay but it a excellent experience.
Stayed 1 night in Oct 2023
Response from DB on Oct 23, 2023
We greatly appreciate your feedback!! Thank you for staying with us!!

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from DB on Oct 25, 2023
Dear Juan,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Juana Raquel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, not expecting it to be but very nice stay.
Stayed 1 night in Oct 2023
Response from DB on Oct 22, 2023
Thank you for staying with us!! WE appreciate your feedback.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean spacious and comfy!
Stayed 1 night in Oct 2023
Response from DB on Oct 16, 2023
Thank you, your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

erika

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend
Clean and good service
Stayed 1 night in Oct 2023
Response from DB on Oct 28, 2023
Thank you for taking your time to provide your feedback. We value your feedback and would strive to provide you and other customers with the best experience possible. Thank you once again and hopefully we will see you again!!

6/10 Okay

Karina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
-
Stayed 2 nights in Sep 2023
Response from GM on Sep 23, 2023
Karina, thank you for your feedback. We apologize for not meeting your expectations, but hope you will give us another opportunity to make it right. Safe travels.

8/10 Good

jeanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 7, 2023
Jeanie, thank you for your rating.

10/10 Excellent

cristal

Traveled with family and small children, Traveled with family
Liked: Amenities
Great and friendly staff! Very clean hotel
Stayed 2 nights in Sep 2023
Response from GM on Sep 4, 2023
Cristal, thank you for your feedback.

10/10 Excellent

Oyuky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Oyuky, thank you for your rating.

10/10 Excellent

Ruth

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from GM on Sep 2, 2023
Ruth, thank you for your rating. We appreciate your feedback.

10/10 Excellent

Noah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff.
Stayed 1 night in Aug 2023
Response from GM on Aug 28, 2023
Thank you.

4/10 Poor

Ravendra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the highway entrance. Random vehicles crossing through property. False claims rollaway bed facility. Mosquito in roooms. Door opens up on street. Appears.like a 1 star motel but advertised as 2 or 3 star and price does not match value. Do not go by outside bldg. Color.
Stayed 1 night in Aug 2023
Response from GM on Sep 2, 2023
Ravendra, thank you for your feedback, we are sorry to hear you did not enjoy your stay. We do not claim to have rollaway beds, as our profile clearly states no rollway's or cribs available. We are an exterior door property as our photos do show. We are sorry you felt we misrepresented our property, but we work really hard to make sure we keep a clean, family friendly property. We wish you safe travels.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff.
Stayed 1 night in Aug 2023
Response from GM on Aug 15, 2023
Jesus, thank you for your feedback and rating.

10/10 Excellent

Mylin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on Aug 12, 2023
Nylon, thank you for your rating. Safe travels.

10/10 Excellent

Ernestina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 4 rooms, and all were a great experience. I will definitely use this location for future vacations.
Stayed 2 nights in Jul 2023
Response from GM on Aug 9, 2023
Ernestina, thank you so much for your feedback. We hope to see you back soon

10/10 Excellent

Lilia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right off the road , the room was clean , fridge was working ,the area is not so good but for 1 night is great.
Stayed 1 night in Aug 2023
Response from GM on Aug 15, 2023
Lilia, thank you for your feedback. We are sorry to hear you did not like the area, we are located in a small town but pride ourselves in our hospitality. Safe travels, hope you will choose us again when in the area.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Players mess up too
I love this Hotel! Stay here every time we visit Wet n Wild. It's clean, friendly and comfortable. Only this time out shower did not drain properly and by the time I figured it out it was late at night so I just dealt with it. Hopefully this was a one off thing and it will be fixed. I'm definitely staying again in the future.
Stayed 1 night in Jul 2023
Response from GM on Aug 1, 2023
James, thank you for your feedback. We will be sharing with our maintenance staff.

10/10 Excellent

Antoinette

Stayed 1 night in Jul 2023
Response from GM on Aug 28, 2023
Thank you for your rating.

10/10 Excellent

Lorenzo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice & clean employees very nice , breakfast was very good
Stayed 1 night in Jul 2023
Response from GM on Aug 1, 2023
Lorenzo, thank you for your feedback and rating.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice we had small problem where ppl were very loud I call front desk and handled it asap was so happy get some sleep!
Stayed 1 night in Jul 2023
Response from GM on Aug 1, 2023
Rebecca, thank you for your rating and feedback. We work hard to try and keep a safe and family friendly property.

10/10 Excellent

Sommer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gloria is awesome! Comfy beds, cold A/C, yummy breakfast! We always stay at BW when we're in the area!
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Sommer, thank you for feedback. It was nice meeting you and we hope to see you back soon. Enjoy your summer.

10/10 Excellent

ROSEMARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient while traveling
One night stay while traveling. Worked out well. Nice breakfast.
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Rosemary, thank you for your feedback. Safe travels.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on Jul 24, 2023
Patrick, thank you for your rating.

10/10 Excellent

Monique

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay thank you.
Stayed 2 nights in Jul 2023
Response from GM on Jul 19, 2023
Monique, thank you for your feedback, glad you enjoyed your stay. Hope to see you back soon. Thank you, safe travels.

10/10 Excellent

Falko

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice service and close to the water park!!! We had a comfortable stay.
Stayed 1 night in Jul 2023
Response from GM on Jul 19, 2023
Fallo on, that you for your feedback. Have a great rest of your summer. Hope to see you back soon.

10/10 Excellent

Sara

Stayed 2 nights in Jul 2023
Response from GM on Jul 19, 2023
Sara, thank you for your rating.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Truly appreciate the small welcome bag with goodies and the great breakfast selection.
Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Gerardo, thank you for your feedback.

10/10 Excellent

Martin

Stayed 2 nights in Jul 2023
Response from GM on Jul 9, 2023
Thank you for your feedback.

10/10 Excellent

Mark Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant, helpful, and accommodating
Stayed 1 night in Jul 2023
Response from GM on Jul 8, 2023
Thank you.

10/10 Excellent

Hubert, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean, and the staff is great. We'll stay here again...
Stayed 1 night in Jun 2023
Response from GM on Jul 6, 2023
Hubert, thank you for your rating and feedback. Safe travels and hope to see you back soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from GM on Jul 6, 2023
James, thank you for your rating.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Sarah, thank you for your rating.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, courteous stadd and very clean
Response from GM on Jun 24, 2023
Rachel, thank you for your feedback.