All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Good morning Jennifer, thank you for your feedback. We are sorry that we couldn't meet your expectations. Please do give us another chance to improve your experience.
Hi Nataly,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards,Customer Care Team
10/10 Excellent
Renee
Mar 18, 2024
Renee
Stayed 1 night in Mar 2024
Response from DB on Apr 9, 2024
Thank you Renee for an amazing rating!! We appreciate your feedback.
Good hotel, well light parking lot, but El Paso area isn’t the safest at night.
Sean
Stayed 1 night in Mar 2024
Response from DB on Mar 19, 2024
Sean, thank you so much for providing us your feedback.
10/10 Excellent
Lourdes
Mar 16, 2024
Liked: Property conditions & facilities
Lourdes
Stayed 1 night in Mar 2024
Response from DB on Mar 19, 2024
Lourdes, thank you so much for providing us an amazing rating.
6/10 Okay
Iliana
Business traveler, Traveled with partner
Mar 16, 2024
Liked: Staff & service
The tub had a big dark stain and pubic hairs all over
Iliana
Stayed 1 night in Mar 2024
Response from DB on Mar 16, 2024
We are sorry for the inconvenience. We try our best to provide utmost services to all of our guest and will use your feedback to deliver a cleaner experience. Once again, sorry for all the inconvenience.
Nice little area and somewhat quiet. Very clean hotel
Judith
Stayed 1 night in Mar 2024
Response from DB on Mar 4, 2024
Judith, Thank you so much for your positive feedback. We truly appreciate it and will use it to provide better service for all our guest. Thank you so much for staying with us, hope to see you again soon!!
Great place to stay. I arrived early, and they told me my room would be ready in 15 minutes. It was, and very clean. Bed was comfortable. Staff was fantastic.
Todd
Stayed 9 nights in Feb 2024
Response from DB on Feb 27, 2024
Good morning Todd, Thank you for your amazing feedback. We will use it to further improve our services for the guests. Thank you once again!!
6/10 Okay
Raymond
Feb 13, 2024
Liked: Staff & service
Raymond
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Raymond,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Good
Cesar
Business traveler
Dec 8, 2023
Cesar
Stayed 4 nights in Dec 2023
Response from KB on Dec 21, 2023
Thank you for your rating. We appreciate your business. We look forward to seeing you again.
Staff were very helpful, friendly and professional. The room was clean and comfortable. Had a good hot breakfast.
Guy
Stayed 1 night in Nov 2023
Response from Dhruv Bhakta on Nov 28, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for taking your to provide your feedback. We value your feedback and would strive to provide utmost service to all of our customers. Thank you for staying with us and hopefully we will see you again!!
We had a very short stay but it a excellent experience.
Tracey
Stayed 1 night in Oct 2023
Response from DB on Oct 23, 2023
We greatly appreciate your feedback!! Thank you for staying with us!!
10/10 Excellent
Juan
Oct 22, 2023
Juan
Stayed 1 night in Oct 2023
Response from DB on Oct 25, 2023
Dear Juan,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for taking your time to provide your feedback. We value your feedback and would strive to provide you and other customers with the best experience possible. Thank you once again and hopefully we will see you again!!
6/10 Okay
Karina
Business traveler, Traveled with family
Sep 22, 2023
Liked: Cleanliness, staff & service, amenities
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Karina
Stayed 2 nights in Sep 2023
Response from GM on Sep 23, 2023
Karina, thank you for your feedback. We apologize for not meeting your expectations, but hope you will give us another opportunity to make it right. Safe travels.
Next to the highway entrance. Random vehicles crossing through property. False claims rollaway bed facility. Mosquito in roooms. Door opens up on street. Appears.like a 1 star motel but advertised as 2 or 3 star and price does not match value. Do not go by outside bldg. Color.
Ravendra
Stayed 1 night in Aug 2023
Response from GM on Sep 2, 2023
Ravendra, thank you for your feedback, we are sorry to hear you did not enjoy your stay. We do not claim to have rollaway beds, as our profile clearly states no rollway's or cribs available. We are an exterior door property as our photos do show. We are sorry you felt we misrepresented our property, but we work really hard to make sure we keep a clean, family friendly property. We wish you safe travels.
The hotel is right off the road , the room was clean , fridge was working ,the area is not so good but for 1 night is great.
Lilia
Stayed 1 night in Aug 2023
Response from GM on Aug 15, 2023
Lilia, thank you for your feedback. We are sorry to hear you did not like the area, we are located in a small town but pride ourselves in our hospitality. Safe travels, hope you will choose us again when in the area.
6/10 Okay
James
Traveled with family
Jul 31, 2023
Liked: Cleanliness, staff & service, room comfort
Players mess up too
I love this Hotel! Stay here every time we visit Wet n Wild. It's clean, friendly and comfortable. Only this time out shower did not drain properly and by the time I figured it out it was late at night so I just dealt with it. Hopefully this was a one off thing and it will be fixed. I'm definitely staying again in the future.
James
Stayed 1 night in Jul 2023
Response from GM on Aug 1, 2023
James, thank you for your feedback. We will be sharing with our maintenance staff.