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Reviews of Candlewood Suites El Paso North, an IHG Hotel

2.5 out of 5
Candlewood Suites El Paso North, an IHG Hotel
4631 Cohen Avenue, El Paso, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 458 reviews" "
Rating 8 - Good. 110 out of 458 reviews" "
Rating 6 - Okay. 27 out of 458 reviews" "
Rating 4 - Poor. 12 out of 458 reviews" "
Rating 2 - Terrible. 8 out of 458 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri, Saucier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. I came on business and stayed here once and I made sure to choose this location when I came back. If I get to comw back I will be staying here anytime I'm in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gene

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and staff was very friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

manny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was flawless.
Stayed 1 night in Mar 2024

10/10 Excellent

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near dining.
Stayed 1 night in Feb 2024

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Jan 2024

10/10 Excellent

Sheri, Saucier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything with the exception of the flaper in the toilet hung up.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jason

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Roger

Stayed 2 nights in Dec 2023

10/10 Excellent

Ines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here at least once or twice a year and this time we were upgraded to a suite. The remodel was completed and greatly improved the quality. The staff is always pleasant and very helpful. We'll be back again next year!
Stayed 4 nights in Nov 2023

6/10 Okay

Brianna

Stayed 3 nights in Nov 2023

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Would stay again.
Very clean hotel and wonderful stay. We will definitely stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jon S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Highly recommend. Hotel is in great condition. Room was spacious with all the expected amenities. Room was well designed. Hotel staff was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Stayed 3 nights in Sep 2023

6/10 Okay

Todd Andrew, Silver Spring

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A little remote
Stayed 2 nights in Sep 2023

10/10 Excellent

Sallie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. The room was small, but the bed was very comfortable.
Stayed 1 night in Sep 2023

8/10 Good

Octavio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good service. Only negative is that the property is still being renovated
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was a breeze. Room was super clean and well appointed. Would definitely stay here again!
Stayed 3 nights in Aug 2023

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service
The property is convenient and very comfortable. However, it was very inconvenient during our stay. There is construction going on inside and it is a mess; we would not have stayed there at this time if we had known.
Stayed 3 nights in Aug 2023

6/10 Okay

Michelle

Place was being remodeled so it was an adjustment, but the coffee pot and stove in my room not working sort of made my stay that much more lackluster. Need directions for using the stove and seeking info. Drawers would not stay shut…
Stayed 2 nights in Jul 2023

10/10 Excellent

Pepa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved me from a 90 degree house!!
Our electricity went out and the house was 90 degrees. Stayed here because it was close to home. Room was amazing!! We are a retired Army family and this is exactly the room needed when making a PCS move!!! Some remodeling going on, so it will be even better. Front desk employee was very nice and helpful. The room was as cold as I wanted it to be which was heaven!!! Great sleep
Stayed 1 night in Jul 2023

2/10 Terrible

Thomas

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Stayed 1 night in May 2023

10/10 Excellent

lucia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under remodeling so it was a bit messy and it’s understandable, but the workers should pick up their mess and a hotel manager should be aware of this issue and look around after hours of their work. Room was excellent I will book again but wait until they finish the remodeling
Stayed 3 nights in May 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very courteous..........room was very clean and comfortable
Stayed 3 nights in May 2023

6/10 Okay

Israel

Stayed 3 nights in May 2023

10/10 Excellent

DINORA

Stayed 1 night in Apr 2023

10/10 Excellent

Cynthia

Stayed 1 night in Apr 2023

6/10 Okay

Christy, Smackover

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the property and will use it again. But the construction and not having water between 9- 2:30 is a pain. Everything else was great.
Stayed 3 nights in Mar 2023

8/10 Good

Erik

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is being remodeled, and as a result, water is turned of for the greater part of the day, starting at 9:30. For an extension stay hotel, this could be a problem for some.guests. The fact that the hotel is being remodeled should be stated on the relevant websites. But if course nobody reads this or cares.
Stayed 1 night in Mar 2023

10/10 Excellent

Joaquin

Stayed 1 night in Mar 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Jerry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to get in and out of. We had issues with our room “key” not working properly and they fixed it promptly. Even with the renovations it was a great experience
Stayed 3 nights in Feb 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service
I have stayed here a couple of times and this was the least that I liked staying here. The hotel is being remodeled and noise was a factor, also you have to walk further to get access to your room. However since they do not have any security, this was the first time encountering pan handlers in the parking lot asking for money. The weirdest part was this was in the morning after checking out of the hotel you get approached as you go to your car. This has never happened before. This was also the first time I felt that unsafe as you leave the hotel.
Stayed 2 nights in Jan 2023

8/10 Good

victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubication
Stayed 1 night in Jan 2023

6/10 Okay

BENEDICT

Stayed 1 night in Jan 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay went really well. The hotel worked hard to make sure all guests were comfortable and everything was simple and organized while construction is going on.
Stayed 1 night in Jan 2023

10/10 Excellent

Brian

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I live close to here on
Very comfortable, close to restaurants, movie theater, had a to go breakfast, good wifi
Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe area with parking
Stayed 1 night in Jan 2023

8/10 Good

OSWALDO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean & Comfy
The hotel was great and clean. The room was very cozy. I wish that the room included a small sofa-bed too.
Stayed 1 night in Dec 2022

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Relaxing
Stayed 1 night in Dec 2022

10/10 Excellent

BENEDICT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The side of town and the highway
Stayed 1 night in Dec 2022