Exterior

Reviews of Comfort Inn & Suites I-10 Airport

2.5 out of 5
Comfort Inn & Suites I-10 Airport
6645 Gateway West, El Paso, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special is a good place and area to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good value. Room was comparable to other chains, very clean and comfortable. Breakfast was free, but provided by a nearby motel, a minor inconvenience, but might be problematic for those with mobility limitations. Breakfast was excellent, however.
Stayed 1 night in Mar 2024

6/10 Okay

Aubrey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No curtains on the windows and our bathroom wasn’t cleaned all the way. Dirty toilet and towels from the previous guest still in the room.
Stayed 3 nights in Mar 2024

4/10 Poor

Bianca

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alma

Stayed 1 night in Feb 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Alfonso

Old rooms
Stayed 1 night in Mar 2024

6/10 Okay

Pablo, Heber

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

David, Kingston

Liked: Cleanliness, staff & service, amenities
Close to the airport which overlooks a lot of shortcomings.
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

Qunfeng, Austin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Arley

Stayed 1 night in Feb 2024

4/10 Poor

NATCHAYA

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No curtains on the windows and bright parking lot lights make it impossible to sleep if you are light sensitive. No coffee in the lobby. Coffee pots but empty. No once but multiple times. 3rd floor breakfast room. Very inconvenient. Breakfast however was good.
Stayed 1 night in Feb 2024

8/10 Good

Frank

This property was under construction. The bathroom had no ventilation and the shower head didn’t work well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
I can tell they are remodeling this property and the decor is looking very modern and well appointed. On the downside, the rooms have white plastic blinds and no curtains. The sun comes right through them, and even worse, the bright freeway lights and billboard lights shine in all night! That along with the toilet that kept making a wheezy sound every 3 minutes made for very little sleep.
Stayed 2 nights in Jan 2024

10/10 Excellent

Pancho

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Jan 2024

6/10 Okay

bernardo de jesus gonzalez

Stayed 2 nights in Jan 2024

10/10 Excellent

Mathias

Stayed 1 night in Jan 2024

4/10 Poor

Angelica

Stayed 2 nights in Dec 2023

6/10 Okay

Arron

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad business.
Issue was they were remolding and service was poor. No continental breakfast. They gave out grown bag with a juice and burrito. Nothing warm. I understand when you’re trying to upgrade your business but we shouldn’t have to pay full price and not receive full service
Stayed 2 nights in Dec 2023

6/10 Okay

Darius

Stayed 2 nights in Dec 2023

8/10 Good

Angela, Las Vegas

Traveled with family
Liked: Staff & service, amenities
It is in a great location and the staff is very nice. Wish we would have known about the remodeling that just started that day. The room could have used a dark curtain. We faced a courtyard and had a light coming through the blinds all night
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over view
Was great and relaxing.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Traveled with family
Disliked: Room comfort
The floors and the light switches were dirty did not feel comfortable without cleaning them myself the bed was horrible me and mt wife woke up hruting there was now curtains covering the blinds mking it hard hard to sleep with all the light in the roo.
Stayed 1 night in Dec 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is getting remodeled so i got a little nervous because the check in area was bad but all that changed when I entered my room! So pretty & comfy & my favorite part is they dont come knocking down your door at check out! Will definitely stay here again
Stayed 3 nights in Dec 2023

2/10 Terrible

Amanda

Traveled with family
Worst stay ever!
Well upon arrival the hotel was under renovation and they had a mess everywhere. Got to the room and our room had no room number so we just had to figure it out in our own. Next half the plugs in the room didn’t work including the blow dryer and iron! Bathroom had mold as well. Not happy at all checked out early and had to stay at another hotel! Will not stay there again.
Stayed 2 nights in Dec 2023

6/10 Okay

Monica

Disliked: Property conditions & facilities
The hotel was being remodeled during our visit so it was dusty and noisy. Most of the elevators were out of service and work started early at 7 a.m. We did not have a relaxing stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. We travelled 300 miles and felt relaxed with the service. I was worried about the construction but it wasn’t an issue.
Stayed 1 night in Dec 2023

6/10 Okay

Terrance

Stayed 2 nights in Dec 2023

4/10 Poor

Carmen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Curtain’s curtain
Our stay, oh if mini blinds could speak! Must I be without curtains? What Poor souls, not able to rest as the street lights beam it’s brightness into the sleepless night. And the street lights ask themselves, aren’t we to deter crime? Then why must I disturb the comfort at the inn? What name beholds comfort inn suites, as to an uncomfortable bed surrounded by the brightness of the night! Construction! The front desk clerk proclaimed. You must bear the discomfort and forget the hotel sign which proclaims, comfort inn indeed. What a high price of $149 to pay for a night when one would suppose it is I whom should of been paid for such a mirage off the highway sign.
Stayed 1 night in Nov 2023

8/10 Good

Tabatha

Traveled with group
The bed was awesome! Third hotel of our trip and slept the best here. They were in the process of remodeling so some things weren’t put back together yet but if that doesn’t bother you then the hotel was good for the lower rate than the others around it.
Stayed 1 night in Nov 2023

6/10 Okay

Gustavo

Disliked: Staff & service, property conditions & facilities
Good to sleep, only this.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tomas

Stayed 2 nights in Oct 2023

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

claudia judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Stayed 1 night in Sep 2023

10/10 Excellent

Rajani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Gilbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Stayed 3 nights in Sep 2023

4/10 Poor

kenneth, Coral Springs

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under construction, no numbers on the doors, carpet was a danger- my daughter kept tripping when leaving the room,our phone didn’t work which wasn’t an issue until the fire alarm went off in the middle of the night. We told them several times that phone didn’t work but they didn’t even address the issue. Housekeeping was on the ball. The property is near restaurants and Starbucks- hence the 2 rating. They should be ashamed to charge full price for those accommodations- also no curtains!! The billboard across the street kept the room fully lit.
Stayed 1 night in Sep 2023

2/10 Terrible

Johan

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

4/10 Poor

Spring

Stayed 2 nights in Aug 2023

4/10 Poor

Helen

Stayed 1 night in Aug 2023

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the rooms where spacious
Stayed 1 night in Aug 2023
Response from Christian Garcia, Operations Manager on Aug 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites I-10 Airport. We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Yarley Morales

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent.
Stayed 1 night in Aug 2023
Response from Christian Garcia, Operations Manager on Aug 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites I-10 Airport. We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Christian Garcia

6/10 Okay

Franz

Liked: Cleanliness, staff & service
Most equipment in gym not functional
Stayed 1 night in Aug 2023
Response from Christian Garcia, Operations Manager on Aug 7, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites I-10 Airport. We sincerely appreciate and value your feedback as a Choice Privileges Diamond member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Christian Garcia