Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
staff at front desk could be better. hotel was nicer than Hyatt on the Riverwalk.
Comment from Hotel Management
Jan 7, 2015 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your feedback, I am sorry you did not find the service from the front desk as expected from a Residence Inn property. We pride ourselves in serving our guest's and I am sorry we failed you and us. I am glad you enjoyed the rest of your stay and we hope to serve you again. Wishing you a Happy New Year! Heidi
4 out of 5
Recommended
for Families
by A verified traveler

viaje de compras

Posted Nov 20, 2014
Es un hotel cómodo, cuando viajo con mi familia, esta cerca de las tiendas, tiene todo para que los niños se diviertan. cómodo y limpio.
3 out of 5
Recommended
for Families
by A verified traveler

Súper!!!!

Posted Sep 26, 2014 on Hotels.com
Me encanta!!!
5 out of 5
Recommended
by Rupertfrom Arizona

Posted Sep 2, 2014 on Hotels.com
i will definitely stay at this hotel again and recommend to my family and friends.
Comment from Hotel Management
Nov 8, 2014 by Heidi, Hotel Management
Dear Rupert: Thank you for you feedback and nice comment about our hotel. We always appreciate any recommendation and we are glad you found your stay with pleasant. We are looking forward serving you again in the near future. In the meanwhile wishing you Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best To Stay if your stop is El Paso

Posted Aug 26, 2014
This hotel is not inexpensive but reasonable price inclusive of full breakfast and indoor pool! There's only about 3 hotels in El Paso with indoor pools. The room is comfortable and clean. The location is close to shopping centers. Must stay here everytime you stop at El Paso from long travels and relax.
Comment from Hotel Management
Sep 5, 2014 by Heidi, Hotel Management
Dear Valued Guest: Thank you so much for your kind words in regards to our hotel. We take pride in serving our guest's and I was thrilled to be able to share your comment with our team. We hope to serve you again in the future. In the meanwhile wishing you Safe Travels!
5 out of 5
Recommended
for Families
by Juanfrom Houston

Great value

Posted Aug 19, 2014 on Hotels.com
Great rooms , great staff
Comment from Hotel Management
Nov 8, 2014 by Heidi, Hotel Management
Dear Juan: Thank you for you feedback. We appreciate your nice comment about the hotel and staff. We are looking forward serving you again in the near future. In the meanwhile wishing you Safe Travels!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Overnight Visit to El Paso

Posted Aug 18, 2014
Pros: The hotel is located right off the interstate . I had no problem finding it.
Cons: customer service
I recently stayed at the Residence Inn and was surprised that I was charged for a " No Show " reservation and was charged twice for my visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Posted Jul 16, 2014
We needed a place to stay unexpectedly when our first hotel was found to be unacceptable. What a nice find and it even included breakfast the next morning.
Comment from Hotel Management
Jan 24, 2015 by Heidi, Hotel Management
Dear Gina: Thank you for your nice comment and ratings. I am glad you enjoyed your stay with us and hope to serve you again if your back in El Paso. In the meanwhile wishing you Safe Travels!
5 out of 5
Recommended
for Families
by moonfrom Alabama,USA

Quality of hotel room is very good!

Posted Jul 14, 2014 on Hotels.com
El Paso Residence Inn by Marriott is perfect!!!!!
Comment from Hotel Management
Sep 27, 2014 by Heidi, Hotel Management
Dear Moon: Thank you so much for the high ratings we received from you. We strive to provide all our guest's with a excellent hotel experience and I am glad you enjoyed your stay with us. We hope serve you again in the future. In the meanwhile Safe Travels!
2 out of 5
Recommended
by Chris

This traveler left a rating score only Posted Jul 14, 2014 on Hotels.com