Ratings based on 116 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
Posted Nov 28, 2013 on Hotels.com
for Personal Eventby cas from El Paso West
11-01-Posted Nov 11, 2013 on Hotels.com
Toliet was stopped up and no one care Finally had to fix it myself. Clerks were nice, Also didn't get the room I reserved apparently they don't have a suite with two queen beds and a separate living area according to the clerk. Location was wonderful. Rooms were clean
Recommendedby A verified traveler
Posted Nov 2, 2013 on Hotels.com
for Personal Eventby Betty from Colorado
TERRIBLE PLACE TO STAYPosted Oct 29, 2013 on Hotels.com
I never respond to requests for reviews, but this one deserves one. While the staff while very nice and helpful the conditions of the hotel left something to be desire. I don't think they even own a vacuum as the hallway carpeting and the carpeting in our room was always covered in lint and other "stuff". There was old used bottles of conditioner still on the floor of the bathroom when we checked in. The room was the smallest room we have ever stayed in, and we do a lot of traveling. Even European rooms are larger than this one. No coffee maker is just ridiculous in this day and age. We have stayed at other Microtels and they never looked like this! They had large rooms and amenities! This is one hotel I will never stay at again and have already told other friends to never go there when they stay in ElPaso.
for Business Travelersby Dan Gibbs from Lake Jackson,Tx.
AveragePosted Oct 27, 2013 on Hotels.com
The rooms were nice but appliances very old and need updating. The staff were very friendly and helpful.
for Business Travelersby Sam from El Paso Westside Microtel I-10 farm rd east
Posted Oct 24, 2013 on Hotels.com
Very disappointed in our stay for 3 nites, with 7 guests in 4 rooms total. A clear lack of cleanliness, proper cleaning of rooms, hallways not vacuumed while there, dusty looking carpets in hallways with small pieces of paper trash throughout. Management couldn't deliver on requests made for meeting room after having made prior arrangements, cleaning and maintenance of meeting room were simply unattended to, cleaning cloths were left dirty in my room on floor after cleaning, 3 in our party said the cleaning crew never came to make up and clean their rooms. Our group was very disappointed in the daily maintenance and management of this hotel.
Recommendedby Charlotte from San Antonio
close to where i wanted to bePosted Oct 23, 2013 on Hotels.com
Only 1 hiccup when 1st night there was no water due to a break in water line of city not the hotels. Was fixed during middle of night and no problems after that. I would recommend the hotel and would stay again if needed.
for Personal Eventby Lupe from El Paso Tx.
It was okPosted Aug 26, 2013 on Hotels.com
I booked it for the extended 7 days for personal reasons. My room was not cleaned daily the bathrooms were not washed I constantly had to be asking for clean towels and toilet paper. The first night the remote to the TV was not working I asked the girl in the front desk if she could get me another and she said it just needed to be programed I asked her to do it and she said she couldn't leave the front desk that I would have to wait till the other shift shows up. So I sat in my room for 3 hours watching nothing. oh well
Recommendedby Francisco from Mendoza
OK HOTEL.. BUT...Posted Aug 6, 2013 on Hotels.com
OK Hotel. But we needed to clean up our room late at evening and the management said they didn't had noone to doit until early next morning.
for Overnight Stay Before Destinationby Pia from Walnut Creek
adequate hotel for our needsPosted Jul 29, 2013 on Hotels.com
Passing through El Paso, we stayed one night. The hotel is just off the freeway. Located near restaurants. Very small pool, we didn't use. The room was spacious for 4 of us. Continental breakfast included cute make your own Texas shaped waffles. My husband found it hard to sleep due to the firm bed and freeway noise.