Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Mexico

Accessible. In the I10

Posted Sep 2, 2014
Pros: good location. close to services, malls, airport.
Cons: elimintae some odors into the internal aisles.
Location: good location.
some noisy neighbors. group of young people partying.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2014 on Hotels.com
3 out of 5
Recommended
by George from El Paso, Texas

Convenient Location

Posted Mar 27, 2014 on Hotels.com
Overall it was just okay. I asked for a room that was as high up as possible and as far away from the elevator and ice machine. I was assigned room #101. First floor next to the door exit going out onto the parking lot and next door was the hotel laundry room. Needless to say the noise level was almost intolerable. The exit door was constantly being opened and slammed shut and the laundry room seemed to be the favorite hangout for the cleaning staff. We left the room on the second day to tour Carlsbad Caverns and was gone almost 8 hours. When we returned our room had not been made up yet. Had to call housekeeping and the front desk to get someone to change the room and clean it.
4 out of 5
Recommended
by Eric Valenzuela from San Antonio, TX

Nice hotel

Posted Mar 7, 2014 on Hotels.com
The hotel is very nice and comfortable. The breakfast on the other hand was lousy to say the least.
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

A few issues.

Posted Feb 26, 2014 on Hotels.com
Service was good but the toilet was clogged and the internet didn't work on arrival. The toilet was fixed about an hour after service calls but the internet took much longer. The staff was nice but had no recommended places to order food from so we had to wait for the internet to start working before we could find places to get food from.
5 out of 5
Recommended
for Personal Event
by Frances from New Mexico

comfortable beds

Posted Feb 24, 2014 on Hotels.com
My daughter and I stayed here for one night, we enjoyed their evening reception which was great! The room was very clean and well coordinated. My daughter keeps asking me to talk to the hotel manager and ask them where they bought the comfortable beds! Oh and let me not forget the front desk attendant Jessica is the sweetest girl and very friendly.
2 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Feb 17, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

New Hotel near airport.

Posted Jan 8, 2014
Pros: Great value, free breakfast and cocktails at night until 7.
Location: Near airport and mall
Nice new hotel. Staff was pleasant. Clean with a pool.