Outdoor pool, a heated pool

Reviews of La Quinta Inn & Suites by Wyndham El Paso East

2.5 out of 5
La Quinta Inn & Suites by Wyndham El Paso East
7944 Gateway Blvd E, El Paso, TX

Reviews

7.8

Good

Rating 10 - Excellent. 504 out of 1187 reviews" "
Rating 8 - Good. 311 out of 1187 reviews" "
Rating 6 - Okay. 178 out of 1187 reviews" "
Rating 4 - Poor. 107 out of 1187 reviews" "
Rating 2 - Terrible. 87 out of 1187 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ernesto

Traveled with family
Liked: Amenities
Great staff, friendly and attentive.
Stayed 1 night in Apr 2024

6/10 Okay

Monica

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was nice, the cleanliness was not great. My rooms bed sheets had a lot of dark debris and dark fuzzies in between the layers which make it hard to believe they clean the bed spreads well. I could hear the water running around me on the next level. It wasn’t horrible for the price but it was obvious that cleanliness isn’t a top priority
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards. Rest assured, we will address these concerns immediately to ensure a better experience for our guests in the future. We would value another chance to impress you and we wish you safe travels.

8/10 Good

Priscilla, camphill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get rest, I stopped ,it was decent.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive review with a rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Chase

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Out dated and dirty
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,We apologize for falling short of your expectations. Maintaining cleanliness and updating our property are top priorities. Your feedback is taken seriously, and we will address these issues promptly. We hope we can make it up to you in the future.

10/10 Excellent

SHIRLEY

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was fine for one night. The toilet wobbly, and the bathroom door wouldn’t close properly.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. However, we apologize for your issues with the toilet and bathroom door. We will address these promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Peter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you had a good experience during your stay with us. We hope to welcome you back again in the future!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We appreciate your positive feedback regarding our staff and are glad that you had a nice stay. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

6/10 Okay

Veronica

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
The property walls are humid and it is a potential fungus spreader
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience caused. We take matters of cleanliness and guest safety very seriously. We will investigate this issue promptly and take necessary measures to address it to ensure a comfortable and healthy environment for all our guests. We hope to see you again in the future.

6/10 Okay

Frank

Traveled with group
Liked: Staff & service
We traveled with two other couples. The chairs in all of our rooms were filthy. Some of the bed linens were questionable. I guess for the price we paid it was adequate but we won’t stay there again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service
Convenient to stop for travel
Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you for selecting our hotel for your recent stay. We're pleased that you appreciated our convenient location. We hope to see you again and to truly impress you with our continued improvements.

6/10 Okay

Rosa

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Customer service was very professional. We reserved 2 bedrooms. The only issue with one of the rooms was a smell other than that it was comfortable.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Breakfast was inadequate. No one maintained the area. No eggs just empty serving dish.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. Rest assured, we have forwarded your concerns to our team and will ensure Improvements are made. We hope to have the opportunity to welcome you back in the future for an improved stay.

8/10 Good

eileen

Traveled with partner
It looks like it is undergoing renovation. Room was clean and updated but corridor needed work. We could easily hear the person on the next floor. Get a top floor room
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Hector

Liked: Staff & service, property conditions & facilities
Clean, newly renovated. Comfy bed
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,We're pleased to hear that you found our rooms very clean and newly renovated. We strive to maintain high standards of cleanliness and comfort for our guests. We hope to welcome you back soon.

6/10 Okay

Roberto Antonio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's ok for only a night
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno!! Genial
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you liked the breakfast. Our team will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was noisy. Barking dog late at night, people arriving very late. It was an ok place esoecially for the cost.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 22, 2024
Dear Guest,We regret the inconvenience faced by you due to noise disturbances. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

andres

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and attentive.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,We appreciate your positive feedback regarding our staff. We are so glad we were able to provide you with a wonderful experience and if you have any further feedback or suggestions regarding your stay, please write to us.

8/10 Good

Joel

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

andres

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,Thank you for an excellent 5-star rating and review. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Frank

Traveled with family
Very noisy occupants in the room above ours. Probably children running and jumpy from beds until after 10:00. I called it to the night manager’s attention but he either did nothing about it or his warnings were ignored as the noise lasted until after 11:00. The price.was attractive but I’ll pay more to stay in a better location
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,Thank you for taking the time to share your experience. We are sorry for the disappointment you had with the noise from the other guests. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulated. We hope you consider us again the next time your travel brings you to our area.

6/10 Okay

Ramadan

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

ricki

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When we arrived the poor woman who was working the desk was obviously very sick, she said there was no one to relieve her. The facility was run down, terrible carpeting everywhere
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and friendly breakfast was ok the beds need to be updated badly
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback. We will surely forward your valuable feedback to our team for improvements and will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for the All-star weekend tournament. There was a problem with the first room and they had no problem fixing the issue. They were very patient and kind with the kiddos! Overall great experience!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 9, 2024
I'm so glad the staff was able to fix the issue right away for you! Glad you had an excellent stay with us. Thank you for your feedback!

6/10 Okay

Cesar

Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Feliciano

Liked: Cleanliness, staff & service, property conditions & facilities
Everyting is excelent
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Julio

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.

6/10 Okay

MICHELLE

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great! So nice and quick check in. The rooms are not what the pictures show. The fridge was leaking water there was water on all on tile floor. Fridge and Microwave were very outdated. Room was very outdated. I was tempted to just leave and find another room but it was already almost midnight by time we checked in, and we had to be up by 7 am so I stayed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Hello I am sorry that you were not satisfied with your stay with us, rest assured we will work hard to fix any issues you may have encountered during your stay with us. Thank you for taking the time to tell us about your experience.

10/10 Excellent

vicki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very nice and the room was clean and quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 2, 2024
Glad the staff were accommodating and had great customer service, happy to see that you had a good stay. Thank you for your feedback!

10/10 Excellent

Enrique R

Restaurants close by
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Glad you had a good stay with us thank you for your review.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation for saturday i went and the guy in the front said it was sold out and told me i would get my money back and i never did.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Hello I am sorry you encountered this, it does take 3-5 business days depending on your bank and if it is debit it could take up to 14 business days.

6/10 Okay

alfonso

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Breakfast Yummy 😋 and clean area but carpets on hallways are kind of gross 😷 smells old
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you for taking the time to tell us about your experience, rest assured we will work hard to fix any issues you may have encountered during your stay with us.

8/10 Good

Ishmael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the accomidating staff.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Happy to see that the staff were attentive and helpful, glad you had a good stay with us!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Happy to see that you had a great stay with us thank you for your feedback!

10/10 Excellent

LORENZO

Traveled with family
Liked: Amenities
It was a very comfortable and clean room. It was perfect for thr price. I would definitely stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for your feedback so happy to see that you had a great say with us!

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great rest
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Happy to see that you had a great rest with us thank you for your feedback!

10/10 Excellent

Robert

Liked: Staff & service
Clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Glad you had a good stay with us and it was up to your standards, thank you for your feedback.

10/10 Excellent

James, Artesia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk lady. So nice and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Glad that the front desk was helpful and nice I will definitely let them know thank you for your feedback

2/10 Terrible

Ronnie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ground floor window lock was broken so anyone could come in from outside. They moved me to another room and that lock was busted too. They had no other available rooms so I'm now trying to find another hotel at 10pm
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
I am sorry you encountered this during your stay with us rest assured we will work hard to fix the issues you came across, thank you for your feedback.