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Reviews of Staybridge Suites El Paso Airport, an IHG Hotel

3 out of 5
Staybridge Suites El Paso Airport, an IHG Hotel
6680 Gateway East, El Paso, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 406 out of 578 reviews" "
Rating 8 - Good. 111 out of 578 reviews" "
Rating 6 - Okay. 29 out of 578 reviews" "
Rating 4 - Poor. 15 out of 578 reviews" "
Rating 2 - Terrible. 17 out of 578 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lewis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights sleep!
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single employee at this location is amazing from the front to the back of the staff. I’m so glad I became a member.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hwy and very nice area
Stayed 2 nights in Mar 2024

10/10 Excellent

Rodolphe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024

6/10 Okay

Randolph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean I booked for four people and they onley had two towels in the bathroom and the bathtub was dirty as well.
Stayed 2 nights in Jan 2024

2/10 Terrible

patrick

There was no house keeping service. When I mentioned that my beds had not been changed or new towels exchanged, the front desk told me that because I was staying less than 6 days, this service was not provided. They didn't even empty my trash in the room.
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Checked in. Was told breakfast till 10:30. Showed up at 10:15. There was no food. No cofee. Nothing. And staff picking up everything as fast as they could. Would be happy with just a cup of coffee
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Aurora

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Dec 2023

6/10 Okay

diana

Stayed 1 night in Dec 2023

10/10 Excellent

GERARDO ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the property was super easy, as well as everything around it is so clean and so tidy. The staff to check the same we’re super nice and very helpful. Hands down I would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Alonso Ballesteros

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Angelica

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Bryan

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

David

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the first time I’ve actually written a review but after paying almost $300 for a night, I felt I must! The hotel was dated with a badly stained carpet, refrigerator that neither the refrigerator or freezer worked, extremely uncomfortable heater/ AC system that was extremely noisy. I had called ahead to make reservations to find out if any pet fee & was told no. After I was walking away from desk after checking in, the clerk shouted “I forgot, I have to charge you a $75 pet fee”. Needless to say I was not happy but it was late & we were very tired & of course had already checked in.

10/10 Excellent

Angelica

Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stickers in the carpet and elevator was not clean, Waited to pick up my bag that was at the front desk because nobody was there. At 3 PM
Stayed 1 night in Oct 2022

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2022

6/10 Okay

Tricia

Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I chose this hotel because I had my dogs with me. I was nervous about even letting the dogs walk on that nasty carpet and covered down the sofa with one of the bedspreads. They charge too much for it to be that gross. Nice kitchen though.
Stayed 1 night in Aug 2022

10/10 Excellent

Rauf S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and extremely friendly and cooperative/responsive staff
Stayed 1 night in Aug 2022

4/10 Poor

marco

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Not good
Sofa is ugly not confort
Stayed 1 night in Jul 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CA Cowgirl
Very nice hotel, very clean and comfortable.
Stayed 1 night in Jun 2022

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The entire time that we were there no one ever came to clean the room. We had to go down to the front desk each day to ask for towels and they never even emptied the trash
Stayed 3 nights in May 2022

10/10 Excellent

SHANNON L

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was great. Only complaint is outside back patio gate is broken and doesn't lock also most doors going into the hotel are kept unlocked. I would definitely stay again.
Stayed 3 nights in Apr 2022

4/10 Poor

Tiffani

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
My mother, daughter and I planned a girl's weekend at this hotel. It was going great until my mother fell in the shower. There are no shower mats, gripping or anything of the sort within the shower. When I called to tell them, they said they only provided floor mats for outside the shower which I thought was weird cause every hotel I've ever been in had some sort of gripping either built into the tub or put on it.
Stayed 2 nights in Apr 2022

10/10 Excellent

Kristina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff lovely. Nice pool and common areas. Rooms beautiful and spacious. Convenient to airport. Surrounding area a little bleak and lacking walkable restaurants but no big deal for us.
Stayed 1 night in Mar 2022

10/10 Excellent

José Santos valenzuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage, several boxes inside of the hotel
Stayed 1 night in Mar 2022

10/10 Excellent

Noemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Staff was friendly and helpful and we loved the free dinner with complimentary fountain drinks and beer on tap, and we also enjoyed the free, jot breakfast. Our room was clean and comfortable and we will stay again!
Stayed 1 night in Feb 2022

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed here before and always liked it. This time the keys systems were not working properly.
Stayed 1 night in Dec 2021

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying in this hotel. Convenient location close to freeway and food options. Plumbing in bathrooms need some work.
Stayed 1 night in Dec 2021

4/10 Poor

Dwight, sedona

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Numerous items were not working or broken in the room, the hotel in general was not clean.
Stayed 1 night in Dec 2021

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Repeaters
We have stayed at this hotel repeatedly when traveling because it has nice size rooms with small kitchenettes, very convenient to restaurants, and accessible from the freeway.
Stayed 1 night in Dec 2021

2/10 Terrible

Samantha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
After traveling for 16 hours with a toddler I came to this hotel to find a non working air conditioning unit. I was forced to sleep in 80 degree room and a sweating toddler who couldn’t sleep. Called front and they just said they could send maintenance to my room at 8am. Couldn’t change rooms and they didn’t have a fan to lend me. Awful experience.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Sofa bed cannot be counted on
The sofa bed was extremely uncomfortable and the pillow cushions were cut exposing inside material. We were traveling with 4 people (one not exactly family) and had to share bed with that person.
Stayed 1 night in Nov 2021

6/10 Okay

Brenda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not like that windows are not sound proof the hotel is close to the highway and we couldn't sleep because of the noise
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

MISTY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean safe place to stay
Stayed 1 night in Oct 2021

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, convenient location. Room was quite despite the hotel being next to I-10.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel, great location for shopping and food, staff was great
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, convenient, all the amenities you would expect to provide that “at home” feel. Superbly managed by Anita and her team; kudos! Will definitely stay here again next time in the area.
Stayed 1 night in Jul 2021

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our A/C never cooled the room and i was blown off by the morning clerk when i mentioned it. I'll be spending my money elsewhere next time
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jun 2021

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Suite was pretty much as expected except a wall repair had been done in the bathroom and it was unpainted. There was also mold in the tile grout around tub as well as an ugly stain in bottom of tub. Hotel suites need updating with fresh upholstery, etc.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptionally clean.
Stayed 1 night in Jun 2021