Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Outstanding employee

Posted Aug 29, 2014
Pros: Helpful Dave plus clean room
Cons: Sound seemed to travel thru walls from adjacent rooms
Location: Hotel located about 7 miles from town - no restaurants nearby but several nice local restaurants in New Albany
A poker dealer named Dave went further out of his way to help us than any person we have ever encountered. The parking lots at this hotel are huge. We were trying to find our car in the hotel parking lot. Dave had just ended his work shift and was leaving work. He recognized our situation and spent at least 20 minutes of his own time helping us find our car. He didn't stop helping us until the car was found - at one point he offered to get his car and drive us around looking for ours. He really impressed us with his helpfulness - there really are GOOD people in this country.
5 out of 5
Recommended
for Everyone
by A verified traveler from boatwright

Love the stay

Posted Aug 27, 2014
Staff was nice. Hotel was great and I had a good time. Everything was right.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Aug 25, 2014
The Horseshoe Hotel is like a luxury hotel at economy hotel pricing. Our room was clean, comfortable., and quiet. The furniture and decor throughout the hotel, including in the rooms, will make you think you must be in a five-star hotel. The pool and hot tub were a great way to end a long day. The staff was very friendly, courteous, and helpful. The location is incredibly convenient, just outside of Louisville. We will definitely stay here again the next time we are in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from whitesville ky

Nice hotel

Posted Aug 22, 2014
My stay there was very enjoyable nice clean hotel with a lot of things to do
5 out of 5
Recommended
for Everyone
by A verified traveler from louisville, ky.

Nice stay!!!

Posted Aug 21, 2014
The room had some smoke smell when we got there, but they took care of it giving it a treatment, for the inconvenience we got $25.00 credit to spend at the hotel. We totally loved the way they treat us. Will definitely comeback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlottesville, VA

Terrific value

Posted Aug 7, 2014
Pros: Superb bathroom.
Cons: Luggage carts at the parking garage entrance would be great.
Just needed a couple of rooms for the night. It was a luxurious and clean room. There was a faint smoky odor and I worried about being charged the cleaning fee for it. That would be bad. Staff was personable. Overall a really good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from lagrange KY

Nice hotel

Posted Aug 6, 2014
Very clean. Great food. Friendly staff. Nice pool. Good entertainment. Pricey drinks in hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2014
The hotel was nice but rather dated in its appearance
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great overnight stay.

Posted Jul 19, 2014
Very friendly staff. Clean room. No problems. Would stay again.
3 out of 5
Recommended
for Everyone
by Jeff from Lake Mohawk, OH

A tad run-down....

Posted Jun 8, 2014
Pros: The staff was FANTASTIC.
Cons: The public area could use a coat of paint.
Location: Louisville is only a 20 min. drive...
The staff was fantastic. The food was mediocre. Room service food was TERRIBLE. Paper thin walls....
Comment from Hotel Management
Jun 13, 2014 by Andrew, Hotel Management
Jeff, We're sorry that the food didn't meet your expectations. If you choose to visit us again we hope that we exceed them next time.