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Rating 10 - Excellent. 570 out of 905 reviews" "
10 - Excellent
570
Rating 8 - Good. 235 out of 905 reviews" "
8 - Good
235
Rating 6 - Okay. 57 out of 905 reviews" "
6 - Okay
57
Rating 4 - Poor. 23 out of 905 reviews" "
4 - Poor
23
Rating 2 - Terrible. 20 out of 905 reviews" "
2 - Terrible
20
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Okay
Linda
Mar 1, 2024
Liked: Cleanliness, staff & service, amenities
The Hampton needs better mattresses in the King rooms. Also our room had trash not emptied in it, blinds were terrible. Bathroom in lobby was not clean. Forcthe price it should have unbroken box springs abd goid nattresses. Pillows were terrible.
Linda
Stayed 2 nights in Feb 2024
Response from Cassandra Skaggs on Mar 8, 2024
Linda, Thank you so much for taking the time to provide us feedback regarding your stay. I also appreciate your taking my call so we could discuss the details further! I look forward to you staying with us again in the future.
The side walks were completely icy. A hip fracture in waiting.
Eric
Stayed 2 nights in Feb 2024
Response from Cassandra Skaggs on Mar 8, 2024
Eric, Thank you for your ratining 4/5. Rest assured we take our guest safety very seriously and we do try to keep our parking lot, sidewalks and and hill accessible for our guests. I am sorry you felt that we fell short in this area.
The room, although very nice, was not the best night sleep. The beds are terrible and the positioning of the bad in the room has you heat and air blowing right in your face. If you want to watch TV in bed it is at a hard angle. The location is on top of a hill with continuous wind. Very nice and clean but will not return.
Diane
Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
Thank you for your response. We are so glad you found the hotel rooms and hotel itself to be nice and clean. We strive to provided a clean and comfortable environment for all our guests. I am sorry that due to the layout of the room and the weather outside you will not return, but we would appreciate it if you did.
the hotel does not have designated pet rooms so bedding smelled like wet dog
when brought to attention of morning staff. they acted as though it was no problem an said they publish this info all over. which was not true
the canopy that you pull under to check in. looks as though it is ready to fall off the building.
Denzil
Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
We are truly sorry that you didnt enjoy your stay with us due to these issues. While we fully understand there are some things outside of our control such as pet policy and the damage you mentioned. We do appreciate your feedback and hope that with time you will give us another chance and we will do all we can to ensure you have a great stay the next time.
10/10 Excellent
Chris
Jan 3, 2024
Chris
Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
Chris, Thank you for your 5/5 score. We are so happy you enjoyed your stay with us.
10/10 Excellent
Alex
Jan 3, 2024
Liked: Cleanliness, staff & service, amenities
Alex
Stayed 1 night in Dec 2023
Response from Cassandra on Jan 16, 2024
Alex, Thank you for your 5/5 score! We are glad you enjoyed your stay.
Clean facilities, quiet, etc. Hampton always has my favorite pillows and beds. This particular location had an excellent breakfast. The front desk staff was also so nice to my daughter and gave her coloring supplies when we came down for breakfast. The only downside was that the pool was small. My daughter still enjoyed it though!
Tarah
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Tarah,Thank you for choosing to stay with us at Hampton Inn Elkins. We are pleased to hear that you enjoyed our delicious breakfast offerings and had pleasant interactions with our friendly staff. Our team looks forward to welcoming you back in the future.
10/10 Excellent
Brian
Oct 30, 2023
Brian
Stayed 2 nights in Oct 2023
Response from Cassandra on Jan 16, 2024
Brian, Thank you for providing us a Score of 5/5 We appreciate your support and hope to host you again in the future!
Dear Joann,It is wonderful to know that you had an excellent experience with us. We appreciate you shining the spotlight on our spacious accommodations, delicious breakfast offerings, and stunning views. Thank you for taking the time to share your experience, and we hope to welcome you back soon!
Other than the room next to me playing TV at 3 o’clock in the morning and waking me up it was a great place.
william
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear William,Thank you for taking the time to leave a review. We're pleased to note that you had an enjoyable overall experience. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope to welcome you back in the future.
Hotel very updated, clean, comfortable, quiet, friendly and accommodating staff, nice breakfast
Constance
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Constance,Thank you so much for choosing to stay with us at Hampton Inn Elkins. Our goal is to provide every guest with exceptional service and immaculate accommodations, so we're thrilled our commitment to both shone through during your trip. It's also great to read you were able to enjoy our delicious breakfast. We hope to welcome you back for another visit soon!
Dear PaulaThank you so much for choosing to stay with us at Hampton Inn Elkins. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.
Location is within an hours drive of most of the most scenic tourist spots
Robert
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Robert,Thank you for your positive review! We're delighted to hear that you found Hampton Inn Elkins convenient for exploring the scenic tourist spots in our area. We appreciate your feedback, and we hope to have the pleasure of hosting you again in the future for more memorable experiences.
Property was very updated. Breakfast was good, special item changed everyday. Staff was very friendly.
Denise
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Denise, Thank you for sharing your positive experience! It's great to hear you enjoyed breakfast and encountered friendly team members. We appreciate your review and hope to welcome you back for another excellent stay at Hampton Inn Elkins!
Pros: The mattress on the bed was awesome!! Very clean and comfortable. Cons: The people in the room directly above us were stomping their feet across the floor all night long and it kept me up. The TV guide did not show what programs were on, just the channels.
Patricia
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Patricia, Thank you for reviewing your recent experience. We're pleased that you were comfortable during your stay with us, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope to welcome you back soon!
Dear Laura,Thank you for your review of Hampton Inn Elkins. We're glad to hear you enjoyed your stay, and we also appreciate your comments about our location. It would be wonderful to welcome you back soon!
The views of the mountain range were lovely, staff were helpful and friendly and polite.
Eric
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Dear Eric,Thank you for taking the time to share your experience! We're delighted you enjoyed the beautiful mountain views and found our staff friendly and polite. If you ever plan to visit the area again, we'd happily welcome you back to Hampton Inn Elkins.
Staff was very friendly and helpful, nice amenities, great breakfast.
Jeanette
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Jeanette,It's wonderful to receive your excellent rating of Hampton Inn Elkins! We were happy to provide you with friendly assistance, a delicious breakfast, and great amenities. Thank you for choosing to stay with us, and we hope to see you again!
Dear Dennis,Thank you for sharing your thoughts. We're thrilled you had a great experience with us at Hampton Inn Elkins and hope to welcome you back soon.
Dear John,Thanks for choosing Hampton Inn Elkins. We appreciate your positive feedback on our friendly service and clean environment. Safe travels, and come back soon!
Dear Ernestino,Thank you for choosing Hampton Inn Elkins. We are glad to hear that you enjoyed your overall experience. Come back soon for another visit!
Dear David,Your appreciation for our attention to cleanliness made our day! Thank you for choosing Hampton Inn Elkins. We hope your travels bring you back our way soon.
Very quiet, clean,
and the staff was very helpful.
Denise
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Dear Denise,We're delighted that you enjoyed our peaceful atmosphere, dedication to cleanliness, and friendly staff. Welcoming you back would be an honor, so please return to Hampton Inn Elkins soon for another five-star visit.
Very nice location. Mountain in front of you. Clean room, friendly staff, good services, Nice breakfast and above all this location is in "almost heaven", WV.
Chintan
Stayed 1 night in Jul 2023
Response from General Manager on Jul 5, 2023
Dear Chintan,We are so happy you enjoyed your stay! It is always our goal to put heaven right at your fingertips with our scenic location, fresh rooms, and caring hospitality, so please stay with us again when your travels bring you this way. Thanks so much for choosing Hampton Inn Elkins!
The renovations are beautiful. The property is spotless. The staff are super friendly and helpful. I loved everything except the loud kids next door to me but I remember being an excited kid in a hotel too once upon a time.
Elizabeth
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Elizabeth,Thank you for choosing Hampton Inn Elkins; we're delighted that you enjoyed our spotless property as well as our updated accommodations. We look forward to delivering another warm welcome the next time you visit, and we hope that your next stay with us is a relaxing one.
Everything was wonderful, the hotel was very clean and the staff was awesome.
Barbara
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Barbara,Thank you for sharing your wonderful experience at Hampton Inn Elkins. We're glad you enjoyed our dedication to cleanliness and friendly staff. Welcoming you back would be our pleasure, so please return soon for another five-star visit.
10/10 Excellent
george
Jun 25, 2023
george
Stayed 1 night in Jun 2023
8/10 Good
Charles
Traveled with partner
Jun 19, 2023
Liked: Cleanliness, staff & service
Waste can only in bathroom. It was too small. Room door slammed shut behind us when entering room. Bathroom door had loud squeak.
Charles
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Charles,It was a pleasure to welcome you as our guest, and we are most grateful for your feedback on how we could be even better. Your constructive feedback will be shared with our staff for improvement. It is our hope to earn that final star on your next visit to Hampton Inn Elkins. Until then, we wish you safe travels.
One of the best hotels we have stayed. We especially enjoyed the staff, a great crew.
Mark
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Mark,We enjoyed hosting you at Hampton Inn Elkins. Thank you for sharing this wonderful review! Next time you're in town, you can count on us again for another great stay.
The hotel was great everything seemed clean. It is pet friendly so there were odd smells in certain areas. Staff were nice, the guy that checked us in wasn’t very outgoing and seemed to have been having a bad day. The complimentary breakfast was better than expected with several choices even had biscuits and gravy.
Rhonds
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 15, 2023
Dear Valued Guest,Thank you for choosing Hampton Inn Elkins for your weekend getaway! We're glad our clean, welcoming accommodations and tasty breakfast impressed you. The next time you're in town, please come see us again.
Property was neat, clean; with updated rooms and friendly service
Terry
Stayed 2 nights in May 2023
Response from General Manager on May 29, 2023
Dear Terry,We appreciate you sharing your experience at Hampton Inn Elkins. It sounds like we exceeded your expectations with our attention to cleanliness and friendly service! Please come back soon!