In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Hampton Inn Elkins

2.5 out of 5
Hampton Inn Elkins
480 Plantation Drive, Elkins, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 905 reviews" "
Rating 8 - Good. 235 out of 905 reviews" "
Rating 6 - Okay. 57 out of 905 reviews" "
Rating 4 - Poor. 23 out of 905 reviews" "
Rating 2 - Terrible. 20 out of 905 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities
The Hampton needs better mattresses in the King rooms. Also our room had trash not emptied in it, blinds were terrible. Bathroom in lobby was not clean. Forcthe price it should have unbroken box springs abd goid nattresses. Pillows were terrible.
Stayed 2 nights in Feb 2024
Response from Cassandra Skaggs on Mar 8, 2024
Linda, Thank you so much for taking the time to provide us feedback regarding your stay. I also appreciate your taking my call so we could discuss the details further! I look forward to you staying with us again in the future.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The side walks were completely icy. A hip fracture in waiting.
Stayed 2 nights in Feb 2024
Response from Cassandra Skaggs on Mar 8, 2024
Eric, Thank you for your ratining 4/5. Rest assured we take our guest safety very seriously and we do try to keep our parking lot, sidewalks and and hill accessible for our guests. I am sorry you felt that we fell short in this area.

8/10 Good

James

Stayed 1 night in Feb 2024

8/10 Good

Adina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice indoor pool and workout room. Spacious rooms.
Stayed 1 night in Jan 2024
Response from Cassandra Skaggs on Mar 8, 2024
Thank for your response. We would love to have you back as a guest and try to earn that 5/5 rating!

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cassandra Skaggs on Mar 8, 2024
Evan, Thank you so much for your 5/5 rating.

10/10 Excellent

Hyun Ah

Stayed 1 night in Jan 2024
Response from Cassandra Skaggs on Mar 8, 2024
Thank you for your response.

4/10 Poor

Diane, fairmont

Traveled with family
The room, although very nice, was not the best night sleep. The beds are terrible and the positioning of the bad in the room has you heat and air blowing right in your face. If you want to watch TV in bed it is at a hard angle. The location is on top of a hill with continuous wind. Very nice and clean but will not return.
Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
Thank you for your response. We are so glad you found the hotel rooms and hotel itself to be nice and clean. We strive to provided a clean and comfortable environment for all our guests. I am sorry that due to the layout of the room and the weather outside you will not return, but we would appreciate it if you did.

2/10 Terrible

Denzil

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel does not have designated pet rooms so bedding smelled like wet dog when brought to attention of morning staff. they acted as though it was no problem an said they publish this info all over. which was not true the canopy that you pull under to check in. looks as though it is ready to fall off the building.
Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
We are truly sorry that you didnt enjoy your stay with us due to these issues. While we fully understand there are some things outside of our control such as pet policy and the damage you mentioned. We do appreciate your feedback and hope that with time you will give us another chance and we will do all we can to ensure you have a great stay the next time.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Cassandra on Jan 16, 2024
Chris, Thank you for your 5/5 score. We are so happy you enjoyed your stay with us.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Cassandra on Jan 16, 2024
Alex, Thank you for your 5/5 score! We are glad you enjoyed your stay.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassandra on Jan 16, 2024
Stacey, Thank you so much for your positive feedback we appreciate the 10/10 score form your stay! We hope you will come back and see us again.

10/10 Excellent

Tarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, quiet, etc. Hampton always has my favorite pillows and beds. This particular location had an excellent breakfast. The front desk staff was also so nice to my daughter and gave her coloring supplies when we came down for breakfast. The only downside was that the pool was small. My daughter still enjoyed it though!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Tarah,Thank you for choosing to stay with us at Hampton Inn Elkins. We are pleased to hear that you enjoyed our delicious breakfast offerings and had pleasant interactions with our friendly staff. Our team looks forward to welcoming you back in the future.

10/10 Excellent

Brian

Stayed 2 nights in Oct 2023
Response from Cassandra on Jan 16, 2024
Brian, Thank you for providing us a Score of 5/5 We appreciate your support and hope to host you again in the future!

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view large room great breakfast
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 25, 2023
Dear Joann,It is wonderful to know that you had an excellent experience with us. We appreciate you shining the spotlight on our spacious accommodations, delicious breakfast offerings, and stunning views. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the room next to me playing TV at 3 o’clock in the morning and waking me up it was a great place.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear William,Thank you for taking the time to leave a review. We're pleased to note that you had an enjoyable overall experience. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope to welcome you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Constance

Liked: Amenities
Hotel very updated, clean, comfortable, quiet, friendly and accommodating staff, nice breakfast
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Constance,Thank you so much for choosing to stay with us at Hampton Inn Elkins. Our goal is to provide every guest with exceptional service and immaculate accommodations, so we're thrilled our commitment to both shone through during your trip. It's also great to read you were able to enjoy our delicious breakfast. We hope to welcome you back for another visit soon!

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was historical.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear PaulaThank you so much for choosing to stay with us at Hampton Inn Elkins. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is within an hours drive of most of the most scenic tourist spots
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Robert,Thank you for your positive review! We're delighted to hear that you found Hampton Inn Elkins convenient for exploring the scenic tourist spots in our area. We appreciate your feedback, and we hope to have the pleasure of hosting you again in the future for more memorable experiences.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very updated. Breakfast was good, special item changed everyday. Staff was very friendly.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Denise, Thank you for sharing your positive experience! It's great to hear you enjoyed breakfast and encountered friendly team members. We appreciate your review and hope to welcome you back for another excellent stay at Hampton Inn Elkins!

8/10 Good

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The mattress on the bed was awesome!! Very clean and comfortable. Cons: The people in the room directly above us were stomping their feet across the floor all night long and it kept me up. The TV guide did not show what programs were on, just the channels.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Patricia, Thank you for reviewing your recent experience. We're pleased that you were comfortable during your stay with us, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope to welcome you back soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Off the main road by a quite a bit.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Laura,Thank you for your review of Hampton Inn Elkins. We're glad to hear you enjoyed your stay, and we also appreciate your comments about our location. It would be wonderful to welcome you back soon!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the mountain range were lovely, staff were helpful and friendly and polite.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 21, 2023
Dear Eric,Thank you for taking the time to share your experience! We're delighted you enjoyed the beautiful mountain views and found our staff friendly and polite. If you ever plan to visit the area again, we'd happily welcome you back to Hampton Inn Elkins.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Otis

Stayed 3 nights in Sep 2023

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, nice amenities, great breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Jeanette,It's wonderful to receive your excellent rating of Hampton Inn Elkins! We were happy to provide you with friendly assistance, a delicious breakfast, and great amenities. Thank you for choosing to stay with us, and we hope to see you again!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear Ronald,We're delighted you enjoyed your stay at Hampton Inn Elkins! Thank you for your kind review. Please come see us again soon.

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Dennis,Thank you for sharing your thoughts. We're thrilled you had a great experience with us at Hampton Inn Elkins and hope to welcome you back soon.

10/10 Excellent

Carl

Stayed 2 nights in Aug 2023

10/10 Excellent

John

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean, staff very nice
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear John,Thanks for choosing Hampton Inn Elkins. We appreciate your positive feedback on our friendly service and clean environment. Safe travels, and come back soon!

8/10 Good

Karen G

Stayed 1 night in Jul 2023

10/10 Excellent

Ernestino alonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great 5 stars
Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Dear Ernestino,Thank you for choosing Hampton Inn Elkins. We are glad to hear that you enjoyed your overall experience. Come back soon for another visit!

10/10 Excellent

Martin, Erie

Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 1 night in Aug 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Thanks, David
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 12, 2023
Dear David,Your appreciation for our attention to cleanliness made our day! Thank you for choosing Hampton Inn Elkins. We hope your travels bring you back our way soon.

10/10 Excellent

Terri

Stayed 2 nights in Aug 2023

10/10 Excellent

Anne

Stayed 1 night in Aug 2023

8/10 Good

satish

Stayed 1 night in Jul 2023

10/10 Excellent

Stanley

Stayed 1 night in Jul 2023

10/10 Excellent

Denise, Cairo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean, and the staff was very helpful.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Dear Denise,We're delighted that you enjoyed our peaceful atmosphere, dedication to cleanliness, and friendly staff. Welcoming you back would be an honor, so please return to Hampton Inn Elkins soon for another five-star visit.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Chintan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location. Mountain in front of you. Clean room, friendly staff, good services, Nice breakfast and above all this location is in "almost heaven", WV.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 5, 2023
Dear Chintan,We are so happy you enjoyed your stay! It is always our goal to put heaven right at your fingertips with our scenic location, fresh rooms, and caring hospitality, so please stay with us again when your travels bring you this way. Thanks so much for choosing Hampton Inn Elkins!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The renovations are beautiful. The property is spotless. The staff are super friendly and helpful. I loved everything except the loud kids next door to me but I remember being an excited kid in a hotel too once upon a time.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Elizabeth,Thank you for choosing Hampton Inn Elkins; we're delighted that you enjoyed our spotless property as well as our updated accommodations. We look forward to delivering another warm welcome the next time you visit, and we hope that your next stay with us is a relaxing one.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the hotel was very clean and the staff was awesome.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Barbara,Thank you for sharing your wonderful experience at Hampton Inn Elkins. We're glad you enjoyed our dedication to cleanliness and friendly staff. Welcoming you back would be our pleasure, so please return soon for another five-star visit.

10/10 Excellent

george

Stayed 1 night in Jun 2023

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Waste can only in bathroom. It was too small. Room door slammed shut behind us when entering room. Bathroom door had loud squeak.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Charles,It was a pleasure to welcome you as our guest, and we are most grateful for your feedback on how we could be even better. Your constructive feedback will be shared with our staff for improvement. It is our hope to earn that final star on your next visit to Hampton Inn Elkins. Until then, we wish you safe travels.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we have stayed. We especially enjoyed the staff, a great crew.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Mark,We enjoyed hosting you at Hampton Inn Elkins. Thank you for sharing this wonderful review! Next time you're in town, you can count on us again for another great stay.

10/10 Excellent

Rhonds

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
The hotel was great everything seemed clean. It is pet friendly so there were odd smells in certain areas. Staff were nice, the guy that checked us in wasn’t very outgoing and seemed to have been having a bad day. The complimentary breakfast was better than expected with several choices even had biscuits and gravy.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 15, 2023
Dear Valued Guest,Thank you for choosing Hampton Inn Elkins for your weekend getaway! We're glad our clean, welcoming accommodations and tasty breakfast impressed you. The next time you're in town, please come see us again.

10/10 Excellent

Terry, Ocala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was neat, clean; with updated rooms and friendly service
Stayed 2 nights in May 2023
Response from General Manager on May 29, 2023
Dear Terry,We appreciate you sharing your experience at Hampton Inn Elkins. It sounds like we exceeded your expectations with our attention to cleanliness and friendly service! Please come back soon!