Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

a little disapointing

Posted Apr 6, 2015
Pros: The staff was very friendly. Breakfast person was very very pleasant. Really genuine.
Cons: The scrambled eggs and sausage gravey.
Location: was not there for this question
Purposly brought grand daughter so she could swim in the pool. The pool was having maintenance done and empty. When we checked out Saturday around 9am it was full but not heated as of yet. We were there for the Western Oregon and Central baseball games on Friday and Saturday. We have already booked the Best Western in Dallas Oregon for 2 nights May 1 and 2 again for Baseball games. Grand daughter is coming with us again so hopefully the small pool they have there is usable. Is there anything you can do about this or at least do you know if the small hot tub/pool is going to be available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tri Cities Wa

Nice hotel for an overnight visit in Ellensburg.

Posted Mar 6, 2015
Nice and new accommodations. A restaurant within walking distance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B.C. Canada

Perfect place to stay when you are going through E

Posted Dec 29, 2014
Pros: The pool and cleanliness. The towels are white as snow and smell good, that is important to me.
Cons: Nothing
I like the friendly staff and the good breakfast. I asked for a room on the top floor and was easily accommodated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane wa

Great Breakfast

Posted Nov 17, 2014
Pros: not on main road but close to exits
Cons: I asked for 2 queen beds- we we got there they gae us 1 king. I was with my sister, so I asked for 2 beds- the guy at the front told me it would cost
Short visit- great beds, good workout facility and grat breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for us.

Posted Sep 22, 2014
We travel with two small mutts and this place has always worked very well for us. Front desk was great at check-in. Great dog walking space. Wouldn't stay anywhere else in the 'Burg.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel

Posted Sep 3, 2014
The hotel was clean and the staff was nice. It was a great place to stay for the night we were there to attend the Dave Matthews Concert at the Gorge.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Tacoma

Must have been a bad day

Posted Aug 13, 2014
Pros: The room was large, appreciate the kitchen.
Cons: Customer service skills at the front desk. Sunday was much better but Saturday the 9th was a disaster. She really needed some help.
I indicated that I would recommend this hotel even though we did not have a great experience. I think it must have been a bad day. It is the first time we have stayed there. I booked this room because we were attending a concert at the Gorge. When we arrived at 3:00 check in there was a lot of people in the lobby both seated and standing in line. There was one young woman at the desk who seemed flustered and stressed. There was no communication about what was going on until finally we were told that rooms weren't ready. It seemed like she should have called for some back up as she was over her head. We decided to leave and look around town rather than wait in the tension filled lobby. We came back at 4:00 and there were two people ahead of us but the lobby was clear. The gentleman in front of us still did not have a room and he indicated he would be late for his evening event. We did have a room but we did not realize that the couch did not fold out so we were three people with one bed. The ability to try and remedy that was also a bit of a disaster. We finally flagged down a darling housekeeper named Selena (sp?) who was very customer oriented and provided excellent service. She got us some additional bedding to make a spot on the floor for our third party. Not ideal but she made the best of the situation as opposed to the reply we got from the front desk which was sorry - no options for you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clarkston, WA

great place to stay

Posted Aug 9, 2014
Pros: it was nice that the pool was open 24 hours. Everything was clean and looked newer.
Cons: I honestly cannot think of anything. Our whole family was very happy with this hotel.
Location: Location was great. We were next to a nice restaurant with a bar, which we visited twice. We were also within walking distance of downtown.
friendly staff, very nice rooms, everything was clean and breakfast was great. Kids loved the pool and the hotel was within walking distance of many restaurants. This was the best nights sleep I have had in a long time. Pillow was perfect, bed was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Central Washington University.

Posted May 2, 2014
Pros: Location to Central Washington University and the downtown area
Cons: Provide more staff especially if the hotel is completely booked.
Location: Lots of food places
Hotel was adequate. The front desk clerk at check in was short handed and was a bit stressed. The breakfast was ok I have had much better at other hotels. Asked that our room not be near an elevator and room assigned to us was right next to the elevator.
4 out of 5
Recommended
for Everyone
by Kelly

Very comfortable!

Posted Apr 9, 2014
I stayed here for only a night but I'd have to say the staff was very helpful from the moment we checked in. I love the new breakfast lady, wish I got her name! She was so helpful and courteous! I was traveling alone with my toddler and she defiantly made my stay by helping me with breakfast!