Exterior

Reviews of Holiday Inn Express Ellensburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ellensburg, an IHG Hotel
1620 Canyon Road, Ellensburg, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 438 out of 794 reviews" "
Rating 8 - Good. 247 out of 794 reviews" "
Rating 6 - Okay. 71 out of 794 reviews" "
Rating 4 - Poor. 25 out of 794 reviews" "
Rating 2 - Terrible. 13 out of 794 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Malena

Disliked: Cleanliness, property conditions & facilities
It was ok. The bathroom was dirty.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
We thank you for your feedback. We will take this information and work together here as a team to improve. We invite you back again and thank you for choosing us as your home away from home.

8/10 Good

Melissa

Traveled with family
Quick check in process, friendly staff, very clean.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Thank you for your response. We take pride in our team here. and am thankful your experience was pleasant. We look forward to you having another positive stay with us in the future.

6/10 Okay

Rosemary

Traveled with family
Liked: Staff & service, amenities
Lobby bathroom needs repaired. Always a good breakfast. Some 1st floor mattresses need replaced. States here many times and will continue.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 23, 2024
Rosemary, Thank you for your feedback. I have already taken note of your suggestions. We appreciate your continued support here. We look forward to seeing you again.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Mar 23, 2024
Thank you, Nichole, it was our pleasure accommodating to you and your needs while you were here visiting. We hope to see you again soon.

8/10 Good

CRAIG, Everett

Stayed 1 night in Oct 2023

10/10 Excellent

AHMED

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TARUN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Support Staff was efficient and courteous. Breakfast had a lot of options.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hongyu

Stayed 1 night in Dec 2023

8/10 Good

Horace

Traveled with family
Liked: Cleanliness, property conditions & facilities
stylish room, comfortable bed, very disappointing breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Hua, Kirkland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay. Very friendly staff, room was clean and spacious and the beds were comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023

10/10 Excellent

Mike, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

6/10 Okay

April

Stayed 1 night in Nov 2023

6/10 Okay

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except they forgot to check if Everything was out of the rrom before renting to the next person, so I found someones pants lol
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Especially the lady working at the breakfast area. She was so sweet and helpful and just a delight. Room was clean and comfortable. Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Justine

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great night stay!
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vernon

Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly. Great Continental breakfast options each morning. Everything was very clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Calder

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself is very nice, is just right off the highway
Stayed 1 night in Oct 2023

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Amenities
Ample area for pets.
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Debbie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside property looked unkept. Lots of trash around the area
Stayed 2 nights in Sep 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend in Ellensburg
Very clean and fresh smelling hotel. Friendly staff and great breakfast. Has an elevator. We have stayed at a few hotels in Ellensburg and this is one of the best.
Stayed 1 night in Sep 2023
Response from Marissa C. on Sep 18, 2023
Scott, Thank you so much for taking the time out to tell us about your stay! We're happy to hear that you enjoyed your time with us, and that we could provide you with a memorable stay. We look forward to having you back, the next time you're in the Ellensburg area!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast in the morning was great
Stayed 1 night in Sep 2023
Response from Marissa C. on Sep 13, 2023
Jeremy, thank you for taking the time out to tell us about your stay! We're happy to hear that you enjoyed our breakfast selection, we look forward to hosting your next trip to the Ellensburg area

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa C. on Sep 13, 2023
Yolanda, Thank you for taking the time out to tell us about your stay, we're happy to hear we left a good impression and hope to see you the next time you're in the area.

10/10 Excellent

Alyson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and accommodating
Stayed 1 night in Sep 2023
Response from Marissa C. on Sep 13, 2023
Alyson, thank you for taking the time out to provide feedback about your stay, we're happy to hear that you enjoyed your time with us and we're happy to have had the opportunity to accommodate you. We look forward to seeing you the next time you're in the area!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay after a concert at the Gorge.
Stayed 1 night in Sep 2023
Response from Marissa C. on Sep 13, 2023
Erika, Thank you for choosing us as your stay destination! We're happy to hear we could provide you with a great experience, and we look forward to hosting your next trip to the Ellensburg area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa C. on Sep 13, 2023
David, Thank you for taking the time out to tell us about your stay, we're happy to hear you enjoyed your time with us!

8/10 Good

Jill

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, staff were wonderful, on the whole the place was very clean & well kept. HOWEVER , our room had food still left in the fridge, & we found a half eaten sausage on the window ledge. Staff offered to move us to anouther room, but we had unpacked & we just sanitized the window ledge & threw away the food. Over all would still return to the hotel. Cheers
Stayed 2 nights in Aug 2023
Response from Marissa C. on Sep 13, 2023
Jill,Thank you so much for taking the time out to provide us with feedback regarding your stay! We have been working with our housekeeping team to ensure that you will not have the same experience, the next time we host your stay. We look forward to seeing you next time!

8/10 Good

Paul, Shoreline

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was very helpfull. The fridge in the room made noise. Breakfast was pretty good.
Stayed 3 nights in Jul 2023
Response from Marissa C. on Aug 4, 2023
Thank you for taking the time out to tell us about your stay! We're happy to hear that you enjoyed your time with us! We hope to see you on your next trip to the Ellensburg area!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Came here for a visit to my son’s soon to be college. Hotel was clean and welcoming. Front desk person was very nice and helpful. Will stay here again when visiting my son in college.
Stayed 1 night in Jul 2023
Response from Marissa C. on Aug 4, 2023
Thank you for choosing us as your stay destination! We're happy to hear that you enjoyed your trip here, and we look forward to seeing you in the future!

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean rooms with a quick elevator and a friendly staff. The quality breakfast and coffee saved us money and time.
Stayed 4 nights in Jul 2023
Response from Marissa C. on Jul 25, 2023
Ray, Thank you for taking the time out to tell us about your stay! We're happy to hear that we could provide you with an enjoyable breakfast and save you some time on your travels. We hope to see you the next time you're in the Ellensburg area!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marissa C. on Jul 19, 2023
Kendra, Thank you for taking the time out to tell us about your stay! We appreciate your feedback and hope to see you the next time you're in the Ellensburg area!

10/10 Excellent

Debbie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that works in the breakfast kitchen is soooo friendly and helpful. The world needs more kind people like her.
Stayed 3 nights in Jul 2023
Response from Marissa C. on Sep 13, 2023
Debbie, Thank you for taking the time to leave us some feedback about your stay! We look forward to seeing you the next time you're in the Ellensburg area!

10/10 Excellent

Kindra

Stayed 1 night in Jul 2023
Response from Marissa C. on Jul 19, 2023
Kindra, Thank you for taking the time out to leave feedback about your stay! We're happy to hear we're a 10/10!

8/10 Good

Robert

Stayed 1 night in Jul 2023
Response from Marissa C. on Jul 19, 2023
Robert, Thank you for taking the time out to provide feedback about your stay! We strive to make each guest experience a pleasant one, and hope to see you the next time you're in the Ellensburg area, to give you a 10/10 service experience!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located and easy to come and go to events at CWU. The staff were very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Marissa C. on Jul 19, 2023
Paul, Thank you for choosing us as your stay destination when visiting CWU! We hope to see you the next time you're in the Ellensburg area!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff very friendly and helpful.
Stayed 4 nights in Jul 2023
Response from Marissa C. on Jul 12, 2023
Lori, Thank you for providing feedback about your stay. We strive to make each guest experience a pleasant and memorable one and we're happy to hear we hit that mark with you. We hope to see you next time you're in the area!

10/10 Excellent

Allen

Stayed 2 nights in Jul 2023
Response from Marissa C. on Aug 4, 2023
Allen, Thank you for taking the time out to tell us about your stay! We're happy to hear we could provide a 5 star service! We hope to see you next time you're in town!

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Reasonable price Friendly staff
Stayed 3 nights in Jul 2023
Response from Marissa C. on Jul 12, 2023
Howard, Thank you for taking the time out to tell us about your stay! I'm happy to hear that we could accommodate you on your trip to the Ellensburg area. We hope to see you the next time you're in town!

10/10 Excellent

floyd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Good breakfast options.
Stayed 1 night in Jul 2023
Response from Marissa C. on Jul 12, 2023
Floyd, Thank you for taking the time out to provide us with feedback about your stay! We're happy to hear that we could satisfy your breakfast needs. We hope to see you the next time you're in the Yakima area.