Ratings based on 57 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Seattle
Don't stay here!!! Awful!Posted Aug 19, 2014
Pros: Nice grounds, nicely appointed rooms
Cons: Have had better service at virtually all the 2 star places I have stayed.... staff and service were yuck!
Location: Golf, biking, hiking (incredible), Roslyn and Cle Elum Bakery... great!
Don't stay here unless you enjoy awful service and wasting piles of money. We spent in excess of $400 per night which earned us the smallest studio suite available in the Lodge. On arrival, we were one of several guests waiting for someone to show up to the front desk (seriously? Even Holiday Inn's make sure they have staff at the front desk at all times, especially during peak check-in hours). We were looking forward to a nice stay for $400 per night (Oh, but wait, that does not include the "resort" fee that gets tacked on to your final checkout/incidental bill). Self parking was full, nowhere to park. We earned a stay in the smallest room available. The room was nicely appointed, however our shower/tub drain was clogged (again, very disappointing the staff didn't catch this in a higher end facility). I hate standing in un-drained shower water, yuck. Night 1... behind us, we looked forward to a better day and 2nd night ahead.... Day 2 we left at 10am, returned around 6pm to find that housekeeping had not quite made it to our room yet. Again... REALLY? Even a Comfort Inn gets the rooms cleaned before 6pm. WOW. 6:30pm... knock on the door... Housekeeping wondering if we wanted service... NO, we do not feel like hanging out waiting for staff to clean a room at 6:30pm, thank you we will endure a messy room. Rude valet on departure, again yuck. I make 60 trips a year, this was in my top 2 worst stays in the last year. Wow!
for Everyoneby A verified traveler from N, Selah, Wa
Beautiful location and great accommodationsPosted Jul 24, 2014
Can't go wrong when staying here. The staff is VERY friendly and the views are incredible. It is a must stay location.
by A verified traveler from Seattle, WA
Underwhelming stay at Suncadia LodgePosted Jul 11, 2014
Pros: The location is beautiful. We took a great day hike down to the river. We also had a good breakfast in the hotel restaurant.
Cons: The hotel overall feels worn. Rip in the room couch, dings in the walls/doors/hallways. Very low quality tv in bedroom. It just feels tired.
Location: We had a great dinner at the Cottage Café in Cle Elem. Breakfast all day and large slices of pie. Yum!
The front desk had our reservation but had no record of our prepayment through Expedia. They said that the prepayment USUALLY works out Suncadia also got our final bill wrong. At checkout, Suncadia had our bill wrong, thought we were part of a corporate group, couldn't find the correct bill. The room seemed to be one of the worst in the Lodge. It was directly one floor up from the driveway/main entrance to the Lodge. All we saw from our room was cement, cars, and people getting in and out of their cars. There was so much activity that we never felt comfortable sitting on our deck chairs due to zero privacy. The couch had a large tear down the front. Two front desk calls and it was never changed out. We could never regulate the room temperature. The living room (hideabed space) had to be really warm in order for the bedroom not to be freezing. The bedroom door was ajar and couldn't shut. Poor bedroom tv. On the second day of our stay, the indoor/outdoor pool had zero towels. However, the towels were all strewn around both pools, laying dirty all over the place. As we were leaving dripping wet, the desk clerk handed us 2 BATH MATS for towels. The Lodge has so much potential, but so many things were just off. This was a disappointing stay.
for Everyoneby Daniela from Washington
Great placePosted Jun 18, 2014
The resort is a beautiful place, excellent taste on the decoration. All the staff is very friendly and they helped us with everything we needed. Staff is always verifying you are doing well. The room was very comfortable and food was very tasty at the restaurant. Indeed a place we want to come back!
for Familiesby Emily from Seattle
Spring break family stylePosted Apr 22, 2014 on Hotels.com
We loved spending spring break at Suncadia. The resort had family activities planned all week and our children were treated kindly at every turn. The highlights of our stay: smores campfire, game night, the indoor pool and water slides, beer tasting (for the adults), bike paths, walking trails, and a terrific day hike. All (but the beer) was included as part of the $25 resort fee. This was our third trip to Suncadia- the first was business, the second romantic (no kids), and the third as a family. We've enjoyed all 3!
Recommendedby Aramas from Seattle
Too pricey for the returnsPosted Apr 15, 2014 on Hotels.com
This place is expensive! Even when booked last minute on hotels.com. Our room was above a roof with the kitchen exhaust fan blowing hamburger at us all night, but if we closed the windows, both the odor and the noise were blocked out. That said, who wants to close windows when you're sleeping in the foothills of the cascades? I'm all for giving the worst rooms to discount seekers, but seeing as how the room still costs over $300 with resort fees, it seemed a little rude. Also, there was a random roll away bed stashed in our room against the wall. No big deal, but it all comes down to the steep prices. And finally, the dining room was pretty bad. Fresh and local...not so much. Very red robin, or chili's.
for Overnight Stay Before Destinationby Elaine from Houston
Peaceful experiencePosted Mar 12, 2014 on Hotels.com
I hit this place at a perfect time. Guess it is where Microsoft holds a lot of its conferences but it was quiet and didnt hear any noise. The kitchen in the 1 bedroom was great and a soaking tub in bathroom and robes topped it off. Forgot my toothbrush and the front desk provided one. The food in the restaurant was organic and really good. Only bads: because of the in room kitchens someone set the fire alarm off at 8 am sunday morning (i was just arriving so no impact to me) and the carpets in the hallways looked really bad. There was a sign posted that they are in the middle of replacing it. I'd definately go back and i'm pretty particular about clean and quiet where i stay. This place is a bargin for the price.
for Everyoneby A verified traveler
Presidents break get awayPosted Feb 23, 2014
Great place, but one big flaw was the awful pull out bed. Very uncomfortable. We love Suncadia.
Beware of additional fees!!Posted Feb 21, 2014
Pros: Location, area is beautiful
Cons: It seems to me I should of at the very least been given the option to accept resort fees or not. Being surprised as I was checking out by a very rude
Location: Beautiful location...lots to do.
Beware when you book and when you check in this hotel does not inform you that they will charge you $27 per day for "resort fees"!! Ridiculous! Last time I will stay there.
for Couplesby Carla from Monroe
Posted Jan 6, 2014 on Hotels.com
Was not impressed. Carpets are dirty, housekeeping carts were always in the hallways night or day. The room we had the air duct above the bed rattled every time the heat came on. The microwave's control panel cycled turning on the light and making beeping noises. Bedspread was stained. The plus to the visit was the staff was really nice.