Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Elmira NY

Cleanliness

Posted Jul 6, 2015
Disgusted to find a pair of dirty underwear by the clean towels under the sink at 1:30 am. Noise infiltrated room via hallway and room above. Would not recommend this hotel .
3 out of 5
by A verified traveler

Downtown

Posted Jun 25, 2015
Had to change room. Sheets needed to be changed Staff very nice
Comment from Hotel Management
Jul 3, 2015 by Sheila T, Hotel Management
Guest satisfaction is our number one priority and we sincerely apologize that we were unable to accomplish that goal. We are glad that the staff was nice and able to help you. Thank you for staying with us and we hope you will stay with us again in the future!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel near the airport

Posted Jun 21, 2015
Nice hotel near the airport. Friendly staff, clean, facilities kept up well. Jacuzzi water temperature could have been warmer, but other than that - no first world problems.
Comment from Hotel Management
Jun 30, 2015 by Sheila, Hotel Management
We are glad you had a good stay with us and our location was convenient for you!!! We hope you will stay with us again when you are in the Elmira area!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great hotel in a not so nice area

Posted Jun 7, 2015
Great hotel with great staff. Everyone was great and as I was waiting the check out, the two ladies at the desk were helping an older couple with directions. I will definitely be back when I am traveling or business again. Thanks everyone
Comment from Hotel Management
Jun 10, 2015 by Katie H, Hotel Management
Thank you for such kind words! Our staff takes great pride in their customer service skills as guest satisfaction is our number one goal. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and courteous staff

Posted Jun 3, 2015
It was a very pleasant experience the room was very clean with great amenities and courteous staff.
Comment from Hotel Management
Jun 5, 2015 by Sheila, Hotel Management
We are so glad you had a pleasant experience with us and we appreciate your taking the time to fill out a review. Thank you for staying with us and we hope to see you again soon!!!!
3 out of 5
by A verified traveler

Posted Jun 1, 2015
Pros: Pool was nice
Location: close to town
Room had a old smoke smell. The the key(card) would not work on the outside door. Room was clean but somethings were dirty. Like the rug and bedskirts.
Comment from Hotel Management
Jun 5, 2015 by Sheila, Hotel Management
Thank you for taking the time to review your recent stay with us. We sincerely apologize that your stay was not up to your expectations. We take all guest feedback very seriously and will use this information to improve our hotel for future stays. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
It is nice hotel. Very convenient. 40 mins from Cornell University, 35 mins from Watkin Glen State Park.
Comment from Hotel Management
Jun 5, 2015 by Sheila , Hotel Management
Thank you for taking the time to share your feedback with us. It is a very easy and beautiful drive to Cornell University and Watkins Glen for our hotel. We are glad you were enjoyed your time with us!!! We hope you will stay with us again soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and clean

Posted May 24, 2015
Friendly staff, great beds! Expedia is requiring me to say more. Nice to have a restaurant. Didn't try the pool but it looks nice too.
Comment from Hotel Management
May 27, 2015 by Katie H, Hotel Management
We are so glad you enjoyed your stay with us! Thank you for your kind words as it is always inspiring for us to hear how happy our guests are!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted May 22, 2015
Very easy check-in with friendly staff. There was remodel/roofing work going on at one end of the hotel but we were accommodated at a good distance not to be bothered.
Comment from Hotel Management
May 27, 2015 by Katie H, Hotel Management
We are very pleased to hear that you enjoyed your stay with us. Thank you for being so patient with us during our pool roof repair!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo,NY

Awesome hotel staff!!

Posted May 10, 2015
Throughout the whole stay they were cheerful and making sure our needs were met. Will go out of my way to stay there again. Thank you.
Comment from Hotel Management
May 15, 2015 by Hotel Staff, Hotel Management
Thank you so much for your very kind comments. Guest satisfaction is very important to us and we are so glad we were able to take care of your needs with a smile!!! Thank you for staying with us and we look forward to your next visit.