Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Ayr, ON.

Updated hotel

Posted Aug 5, 2014
Pros: Clean, updated
Cons: Mattress was a little soft for my liking
Location: great shopping mall on the north end of the city, visited Harris Hill Soaring museum
Just stayed the one night while coming back from Albany NY. Good hotel! Some great sites too see, since I'm from an area that is flat, the ridges and valleys is something very different to see.
Comment from Hotel Management
Aug 11, 2014 by Sheila, Hotel Management
Thank you for taking the time to provide us feedback on your stay at our hotel. Guest satisfaction is very important to us and we are happy that you enjoyed your time with us. We hope you will stay with us again when you are in Elmira.
4 out of 5
Recommended
for Families
by A verified traveler

Overall a very nice place to stay overnight.

Posted Aug 4, 2014
Pros: the late checkout… noon! :)
Cons: Guest laundry facilities should be on each floor.
Location: Not much to do nearby. The Mall is about 20 mins away though.
All was great except there wasn't a continental breakfast And there is only 1 washer and 1 dryer for guest laundry for the entire hotel.
Comment from Hotel Management
Aug 10, 2014 by Sheila, Hotel Management
Thank you for sharing your feedback with us. We apologize that some of our amenities did not meet your needs but glad the rest of your stay was great!! We appreciate you staying with us and hope you will come back again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Good but a little too crowded

Posted Jul 28, 2014
There are way too many rooms and hence too many occupants at any given time. This leads to issues like: (1) an almost full parking lot; (2) long wait times for breakfast at the restaurant (30-45 mins in our case) (3) a really long walk to our room from the lobby. An other thing: couldn't locate water fountains in the hotel too. Cleaning lady said there were none!
Comment from Hotel Management
Aug 6, 2014 by Sheila, Hotel Management
Thank you for taking the time to share your feedback with us regarding your stay at our hotel. We are sorry our hotel was not exactly the atmosphere you were looking for. We really appreciate you staying with us!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from duryea pa

nice hotel

Posted Jul 15, 2014
Pros: very clean
Cons: breakfast vouchers
Location: fingerlakes
Very nice place will book again thanks John J. Piazza
Comment from Hotel Management
Jul 18, 2014 by Sheila, Hotel Management
Thank you for your positive feedback and we will look forward to having you stay with us again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
my husband and i were celebrating our 39th wedding anniversary. we had never stayed in Elmira and surrounding area so we thought we would check it out. the holiday inn was a great place to stay because it was close to so many interesting places to go. great restaurants like the hilltop inn , Watkins Glenn, Corning Glass works and many other great places to go visit. we also went on the dinner cruise at Captain Billy's cruises in Watkins Glenn and climbed to the top of the gorge in Watkins Glenn state park . there were also many antique stores and a nice famous brands outlet store right on main street Watkins Glenn. they had a wine tasting at the Watkins Glenn race track. there are so many wineries around the area also. Montour Falls n.y.. was a few miles away and they have several falls also. then there was beautiful Seneca lake and Cayuga lake all within a few miles. you could spend several weeks there and not see all there is to see. the holiday inn was a very nice place to stay and relax . they have a nice restaurant and lounge and a beautiful indoor swimming pool and gym.
Comment from Hotel Management
Jul 19, 2014 by Sheila, Hotel Management
We appreciate you taking the time to review our hotel. We are happy that we were able to meet your expectations. It sounds like you really enjoyed the area and all the great things to do and places to visit. We hope you will come back to the area to experience more of the Finger Lakes region. Thank you for staying with us and we hope you will stay with us again!!!
2 out of 5
by A verified traveler from Toronto ON Canada

central location

Posted Jul 14, 2014
Pros: centrally located
Cons: rooms need to be renovated
Location: we took a privat tour - per car - of the large and wide spread Cornell University with arboratum, farm, own cheese and joghurt production....
unfortunately we were in the older part of the hotel (the 2 story level) which is in great need of renovations. the ceiling over the beds was bubbled up (from a water damage upstairs) The AC is an old "under the window" box that was very noicy.
Comment from Hotel Management
Jul 19, 2014 by Sheila, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry that your stay did not meet your expectations but will definitely review your comments and use the information to improve our hotel. Thank you for staying with us!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Nice hotel for overnight stay in Finger Lakes area

Posted Jul 14, 2014
Pros: Nice Location - The hotel is right off the interstate. Courteous Staff. Nice clean rooms.
Cons: Breakfast is not complementary
Location: Proximity to Corning Glass Museum, Watkins Glen and other state parks in Ithaca for a good day's work.
We were looking for a hotel to stay overnight during our trip to the Finger Lakes area. Holiday Inn is generally a safe bet and we were not disappointed with the selection. It was a nice comfortable stay with clean rooms, courteous staff in a good location. We checked-in around 8:30 PM on 4th of July and asked the hotel staff for recommendations to watch the fireworks. The lady gave us good directions and printed out a route map to the Coning Stadium.
Comment from Hotel Management
Jul 18, 2014 by Sheila, Hotel Management
We appreciate you taking the time to review our hotel and thank you so much for your positive feedback!!! Guest satisfaction is very important to us and we are so glad you were not disappointed!! We hope to see you again on your next visit to Elmira.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Room cleanliness needs some work.

Posted Jul 7, 2014
Pros: Staff
Cons: More attention to detail (cleanliness).
Location: Wine tasting. Need more dinning options.
Overall staff was very pleasant and accommodating. Room was clean, except for some dust dusts on the coffee machine and other parts.. After we use the coffee machine, it was not cleaned (glass container). Location was ok.
Comment from Hotel Management
Jul 18, 2014 by Sheila, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay at the Holiday Inn Elmira. Customer service is extremely important to us so we are very happy that you found our staff very pleasant. We apologize for the inconveniences you experienced during your stay, we will use your comments to help improve the quality of our product. We hope you will have the opportunity to stay with us again.
Comment from Hotel Management
Jul 18, 2014 by Sheila, Hotel Management
Thank you for your taking the opportunity to review our hotel. Customer service is our number one priority so we are so glad that you found the staff pleasant and accommodating, we will definitely share that with them. We apologize that parts of your stay did not meet your expectations and will use that information to improve our hotel. We hope that you will stay with us again in the future!!!
5 out of 5
Recommended
for Everyone
by Linda from Tennessee

Good hotel

Posted Jun 18, 2014
Location: Corning Museum of Glass is a wonderful experience.
The staff was extremely friendly and helpful. When I was having problems with the WiFi they researched the problem (provider outage) and called me as soon as the problem was fixed. When the dogs in the next room were barking the front desk checked up on them (owners were out so nothing the staff could do) and compensated me for the annoyance.
Comment from Hotel Management
Jun 22, 2014 by Sheila, Hotel Management
Thank you for your feedback regarding your stay with us. Guest satisfaction is our number one priority and we are glad we were able to meet your needs!!! Thank you for staying with us!! We look forward to seeing you again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Good Showers Nice restaurant on site. Lounge Too! Pleasant and helpful staff All around nice stay
Comment from Hotel Management
Jun 22, 2014 by Sheila, Hotel Management
We appreciate you taking the time to review your stay with us at the Holiday Inn Elmira. We are glad you had a nice stay and were able to enjoy the restaurant and lounge. We will pass your comments on to the staff. Hope to see you again soon!!!