Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Posted May 22, 2015
Very easy check-in with friendly staff. There was remodel/roofing work going on at one end of the hotel but we were accommodated at a good distance not to be bothered.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo,NY

Awesome hotel staff!!

Posted May 10, 2015
Throughout the whole stay they were cheerful and making sure our needs were met. Will go out of my way to stay there again. Thank you.
Comment from Hotel Management
May 15, 2015 by Hotel Staff, Hotel Management
Thank you so much for your very kind comments. Guest satisfaction is very important to us and we are so glad we were able to take care of your needs with a smile!!! Thank you for staying with us and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom belmont, new york

Customer friendly

Posted May 5, 2015
the staff was very helpful with arranging early morning shuttle to the airport for us.
Comment from Hotel Management
May 15, 2015 by Hotel staff., Hotel Management
Thank you for taking the time to review your recent stay with us. We are so glad the staff was very helpful and able to take care of your shuttle arrangements. Thank you for staying with us!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Scranton, PA

Staff is exempalary.

Posted Apr 20, 2015
Pros: Hotel is convenient to Interstate
Cons: N/A
Location: N/A
Lovely beds and pillows! My grands enjoyed the pool, and, overall, our stay was pleasant. However, I left behind my (expensive) hair product. When I called, staff said they would look for it, and within a couple of hours, called me to let me know it had been found. Product was mailed out immediately to me at hotel's expense.
Comment from Hotel Management
Apr 28, 2015 by hisheila@stny.rr.com, Hotel Management
Thank you for taking the time to review our hotel. We are very glad you had a pleasant stay with us and that you received your hair product back. Guest Satisfaction is our number one priority and we are really happy that you found are staff outstanding!!! Thank you for choosing to stay with us and we hope you will stay with us again soon!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington DC

Posted Mar 11, 2015
Good hotel, the best in the small city. Big room, good breakfast and close to downtown
Comment from Hotel Management
Mar 19, 2015 by hisheila@stny.rr.com, Hotel Management
Guest satisfaction is our number one priority and it looks like we were able to hit that goal with your recent stay!!! Thank you for staying with us and we hope to see you again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Mar 10, 2015
Pros: Location, staff.
Cons: They should change their pet policy so that if a pet is disturbing others, they should be fined.
Hotel staff were excellent. We had a very unsettling situation caused by people next door leaving their dog unattended and it was barking at midnight until 1am. Hotel staff did all they could to locate the people and help us. The guests, unfortunately, weren't as nice!
Comment from Hotel Management
Mar 19, 2015 by hisheila@stny.rr.com, Hotel Management
We sincerely apologize for the unpleasant situation you incurred during your stay. We appreciate your taking the time to share your positive feedback regarding our staff, it is our goal to ensure all guest have a great stay!!! We hope you will come stay with us again in the near future!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 19, 2015
Decent stay...The free internet kept cutting out.The refrigerator noise was a little annoying.Aside from that,the room was very clean and the staff is very friendly and helpful.
Comment from Hotel Management
Mar 12, 2015 by hisheila@stny.rr.com, Hotel Management
We appreciate your feedback and sincerely apologize for the inconveniences you incurred during your stay. We want all of our guests to have a great stay and we will definitely look into the internet issue. We are very happy that you found the staff to be friendly and helpful. We hope you will come stay with us again when you are in Elmira.
4 out of 5
Recommended
for Getaway With Friends
by Margaretfrom Boyertown, PA

Elmira Jackals

Posted Feb 17, 2015 on Hotels.com
Took 3 times and a maintenance individual to get into our room. Easy to find the hotel, and the room was comfortable.
Comment from Hotel Management
May 2, 2015 by Sheila, Hotel Management
We appreciate you taking the time to share your feedback with us. We sincerely apologize for the issue with your room, guest satisfaction is very important to us and we will definitely review the situation and try to make improvements for the future. We are glad that you found the room comfortable once you were able to get in. We hope to see you again soon!!!
5 out of 5
Recommended
for Families
by cindy

Posted Feb 11, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by Sheila, Hotel Management
Thank you for staying with us!!!
4 out of 5
Recommended
for Business Travelers
by JIN-YOUNGfrom 대한민국, 창원

가격대비 대만족!

Posted Feb 8, 2015 on Hotels.com
직원분이 굉장히 친절하셔서 편하게 보냈습니다. 주변에 맛집도 많고 지낼만 하네요
Comment from Hotel Management
May 2, 2015 by Sheila, Hotel Management
Thank you for staying with us and taking the time to share your feedback!! We hope you will get the chance to stay with us again in the future!!