Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Scranton, PA

Staff is exempalary.

Posted Apr 20, 2015
Pros: Hotel is convenient to Interstate
Cons: N/A
Location: N/A
Lovely beds and pillows! My grands enjoyed the pool, and, overall, our stay was pleasant. However, I left behind my (expensive) hair product. When I called, staff said they would look for it, and within a couple of hours, called me to let me know it had been found. Product was mailed out immediately to me at hotel's expense.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington DC

Posted Mar 11, 2015
Good hotel, the best in the small city. Big room, good breakfast and close to downtown
Comment from Hotel Management
Mar 19, 2015 by hisheila@stny.rr.com, Hotel Management
Guest satisfaction is our number one priority and it looks like we were able to hit that goal with your recent stay!!! Thank you for staying with us and we hope to see you again!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Mar 10, 2015
Pros: Location, staff.
Cons: They should change their pet policy so that if a pet is disturbing others, they should be fined.
Hotel staff were excellent. We had a very unsettling situation caused by people next door leaving their dog unattended and it was barking at midnight until 1am. Hotel staff did all they could to locate the people and help us. The guests, unfortunately, weren't as nice!
Comment from Hotel Management
Mar 19, 2015 by hisheila@stny.rr.com, Hotel Management
We sincerely apologize for the unpleasant situation you incurred during your stay. We appreciate your taking the time to share your positive feedback regarding our staff, it is our goal to ensure all guest have a great stay!!! We hope you will come stay with us again in the near future!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 19, 2015
Decent stay...The free internet kept cutting out.The refrigerator noise was a little annoying.Aside from that,the room was very clean and the staff is very friendly and helpful.
Comment from Hotel Management
Mar 12, 2015 by hisheila@stny.rr.com, Hotel Management
We appreciate your feedback and sincerely apologize for the inconveniences you incurred during your stay. We want all of our guests to have a great stay and we will definitely look into the internet issue. We are very happy that you found the staff to be friendly and helpful. We hope you will come stay with us again when you are in Elmira.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Wine on Ice Visit

Posted Jan 27, 2015 on Hotels.com
My best friend and I were in town for wine on ice and this hotel was the closest.
Comment from Hotel Management
Feb 24, 2015 by Sheila, Hotel Management
Thank you for staying with us and I hope you really enjoyed Wine on Ice and that you had a good stay with us. Hopefully we will see you for Wine on Ice next year!!!
2 out of 5
by A verified traveler

Posted Jan 25, 2015
Just not a great place. Despite renovation it still seemed old and dingy. Not in the best neighborhood either
Comment from Hotel Management
Jan 26, 2015 by Sheila, Hotel Management
Thank you for staying with us and taking the time to review our hotel. We apologize that our hotel was unable to meet your expectations.
5 out of 5
Recommended
for Couples
by Sandra

Posted Jan 20, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Sheila, Hotel Management
Thank you for staying with us!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice hotel.

Posted Jan 17, 2015
Pros: The staff was very friendly and helpful, really stood out.
Cons: Bar was too dark and a few patrons loud & profane, which was unpleasant.
Last minute trip for family event, hotel was perfect.
Comment from Hotel Management
Jan 26, 2015 by Sheila, Hotel Management
Thank you for staying with us and taking the time to review your recent stay with us. We are so glad the hotel worked out for your family trip. We hope you will stay with us again!!!
5 out of 5
Recommended
for Families
by Patrickfrom Baltimore, MD

Nice hotel, great service

Posted Dec 8, 2014 on Hotels.com
Clean, comfortable hotel 5 minutes from Elmira College. We had a minor problem with the room at check-in, and Karen at the front desk was fast and courteous at relocating us to a different room. She also followed up to make sure everything was ok. Great service, and we enjoyed our stay.
Comment from Hotel Management
Feb 28, 2015 by Sheila, Hotel Management
Thank you for staying with us and taking the time to share your feedback. We apologize that you encountered a minor issue but are glad we were able to take care of it immediately for you!!! Guest satisfaction is very important to us and we are glad we were able to meet all your needs. We hope you will stay with us again in the future!!!
4 out of 5
Recommended
for Families
by A verified traveler

small town comfort

Posted Dec 1, 2014 on Hotels.com
I probably had low expectations but I was delightfully surprised by the quality of the hotel. The room was nicer than the pictures on the website.
Comment from Hotel Management
Feb 7, 2015 by Sheila, Hotel Management
We really appreciate your feedback, we are glad we were able to exceed your expectations. Thank you for staying with us and we hope you will stay with us again soon.