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Reviews of Country Inn & Suites by Radisson, Emporia, VA

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 249 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 218 out of 1004 reviews" "
Rating 4 - Poor. 167 out of 1004 reviews" "
Rating 2 - Terrible. 123 out of 1004 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Eleanor

Liked: Staff & service
Property was okay, felt it really needs a renovation. Breakfast was normal, staff were friendly and it was convenient getting off 95.
Stayed 1 night in Mar 2024

2/10 Terrible

Catherine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked last minute, for a one night stay. As soon as we opened the door to the room, the smell of mildew overpowered us. The couch and chair were filthy. I honestly wanted to run, but it was 12:30am and we just drove 8hrs, my kids were exhausted. The beds weren’t bad but the smell kept me up all night. I couldn’t wait to check-out.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff!
Stayed 1 night in Mar 2024

4/10 Poor

Dona

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We are happy to hear you had a pleasant stay with us, and we hope to see you again soon.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Sophia

Traveled with family
Disliked: Staff & service, property conditions & facilities
absolutely awful. we waited 20 minutes to check in at the front desk, and then went to our room and found stains on the walls, curtains and sheets. we were not able to be refunded by the hotel because we booked through expedia but i would not ever stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for leaving us a review and bringing this matter to our attention. We have used your review for a coaching session with our housekeeping and front desk staff. We are very sorry we did not meet your expectations during your visit.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We look forward to having you stay with us again in the near future.

8/10 Good

onjanette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just did an overnight stop. Room needs some updates. Shier wall warped and both beds major sink hole. But was convenient for what we needed
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for leaving us a review, and bringing these matters to our attention. We have used your review for a coaching session with our housekeeping and front desk staff. We are very sorry we did not meet your expectations during your visit. We would love to mention that we will be undergoing full-property renovations very soon with all new guestrooms and amenities.

8/10 Good

Raymond

Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Feb 2024

8/10 Good

Gregory

Wish there were more restaurants instead of just fast food. But we got a good night’s sleep…
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

6/10 Okay

Carol

Traveled with partner, Traveled with pets
Disliked: Cleanliness
Pros for this stay were no road noise and people around us were very quiet. Cons: Rugs are very dirty, curtain in our room was torn and hanging, toaster at breakfast didn’t stay down, juice dispensers were broken. Also not much variety.
Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review. we genuinely appreciate your feedback. We have used your review as a coaching session, and we are working diligently to ensure these matters do not occur again.

6/10 Okay

Alexandre, Greenville

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First down was staff, not welcoming. Second the facility is not well maintained and clean.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Thank you for taking the time out to leave us a review. Your feedback is very important to us. We would like to apologize on behalf of our staff for not being welcoming and we will use your review as a coaching session with our front desk, housekeeping and maintenance team to ensure a similar instance does not happen again.

10/10 Excellent

Dahlia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great front desk
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

8/10 Good

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and look forward to seeing you again soon.

10/10 Excellent

Carline, Pomona

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Carpets need to be cleaned aside from that very pleasant place and staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rug in the lobby was filthy (that should have been the first red flag to cancel and find another hotel). Once checked in we proceeded to the elevator (the vinyl on the floor was peeling and the walls were filthy).We got to our room and it just smelled stale. The bathroom wasn't clean at all (mildew and mold in the corners of the tile). Lesson learned, just because it's a "HILTON" affiliate, does not make it a "HILTON". Stay clear of this hotel. Luckily it was a short stay for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

David, Orleans

Stayed 1 night in Nov 2023

4/10 Poor

Patricia

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Warning to pet owners. First there is a $20 additional charge for each pet. Secondly if you book (and pay for in advance as I did) a larger suite type room and you are traveling with your pet they will not place you in that room as only standard rooms are “pet friendly”. I didn’t see that mentioned at booking time. So I didn’t get what I paid for and no adjustment to the price was given or offered. Also, the breakfast that is offered is not available on Sundays until 7am, so if you are an early riser just looking to hop back on I-95 to get to where you’re going you are out of luck as far as anything to eat. My husband asked if maybe we could get a couple of containers of yogurt to take with us and he was told no, they are not offering anything until the breakfast starts. The king bed in our room was incredibly uncomfortable (like sleeping on a bag of rocks). We’ve stayed here before as the location is convenient but they are under different management than when it first opened and i am disappointed by the change.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paige

Just one compliant, coffee pot didn’t work.
Stayed 1 night in Nov 2023

4/10 Poor

Jaroslaw

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower curtain moldy. Lamp shade broken. Stained carpet.
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Nothing
Stayed 1 night in Oct 2023

8/10 Good

Ann

Traveled with family
Everything about this property was nice. Room was clean, lobby was nice and surrounding area was clean and well kept.
Stayed 2 nights in Oct 2023

6/10 Okay

Ray

Traveled with partner
Liked: Cleanliness, staff & service
Facility looked dated. Tv size very small and had very poor quality. Big Dresser furniture had no door or drawer knobs.
Stayed 1 night in Oct 2023

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad odor in elevator and hallway. Room dirty including bed frame and under the mattress. Friendly check in but no one to check us out. Would not recommend.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dirty
Bathroom was very dirty, tub and surrounding area was dirty and moldy. Will not use Country Inn again. Plaque on wall at check in stated hotel was privately owned.
Stayed 1 night in Sep 2023

6/10 Okay

mark

Disliked: Cleanliness
Disappointed
Was less expensive than others but i should have paid more. Room servic every other day do we missed getting fresh towel as our two day stay was an off service day. A few small ants in the bath room. Cobweb behind the bath room door. Very minimal bath room accessories.
Stayed 2 nights in Sep 2023

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Shortly after we arrived to our room, the air conditioner stopped working. I called front desk to report it and, understanding that things like this happen, asked if we could be assigned a different room. We were told that the hotel was sold out, but that was NOT the case. Sheets were stained and the quilt had a small hole. Rugs need replaced. There are stains everywhere. I did not feel comfortable bare foot in the room. We could have gone elsewhere, but it was 10pm plus we booked a nonrefundable room through Expedia . I do not recommend. We were very disappointed
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Sep 2023

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

James

Traveled with partner
Room was not maintained, one lamp did not work, phones did not work, it was clean. After many years of traveling this was the worst motel room I have experienced. I will not use this brand again as I expected better from Radison.
Stayed 1 night in Sep 2023

6/10 Okay

Julia, Milton

Traveled with partner
There was blood on our shower curtain, the room was incredibly musty and dingy. For what we paid, it was fine. Won’t be back.
Stayed 1 night in Sep 2023

4/10 Poor

Chrsiti

Business traveler
Liked: Cleanliness, staff & service
The bed was worn out and quite uncomfortable.
Stayed 2 nights in Sep 2023

4/10 Poor

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
Very tired hotel. The A/C unit in the room didn’t work. The bathtub was moldy. The breakfast was very skimpy.
Stayed 1 night in Sep 2023

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Carina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Im super disappointed. The room they have for us smells HEAVILY of urine, and i want to throw up.
Stayed 1 night in Aug 2023