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Reviews of Fairfield Inn & Suites by Marriott - Emporia

2.5 out of 5
Fairfield Inn & Suites by Marriott - Emporia
104 Cloverleaf Dr, Emporia, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 268 out of 601 reviews" "
Rating 8 - Good. 167 out of 601 reviews" "
Rating 6 - Okay. 73 out of 601 reviews" "
Rating 4 - Poor. 54 out of 601 reviews" "
Rating 2 - Terrible. 39 out of 601 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Alec

Disliked: Cleanliness
The sheets were not fresh, I found someone's hair there;(
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, amenities
One of the cleanest hotels I have ever stayed in and the included breakfast was much more than we expected. Highly recommended!
Stayed 1 night in Apr 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a great location just off I95 and we found a few so.id places to eat and shop. The employee who checked us in was delightful and proved friendly and efficient service. The hotel is clearly investing in the property as we saw a lot of upgrades underway and that bodes well for the furred. Our room was clean and comfortable with excellent WiFi and smart TV.
Stayed 1 night in Apr 2024

4/10 Poor

Richard C.

Disliked: Property conditions & facilities
Shower was inoperable
Stayed 1 night in Apr 2024

4/10 Poor

carla

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient to access of town amenities. However, staff was not helpful. Hotel maintenance and cleanliness has plummeted.
Stayed 2 nights in Mar 2024

4/10 Poor

Karen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I hate to give a negative review but people should know what they are getting. Very old, worn and dirty. Ice machines all out of order. Dirty linen left piled in hallway. Furniture worn and carpets frayed and ragged. Gruff negative person working check in when we arrived. I couldn’t believe it was a Marriott! A couple of us in the lobby gave each other knowing looks like oh boy this is rough!! Almost $200 a night. Don’t be fooled by the name Marriott. Thought they had higher standards.
Stayed 1 night in Apr 2024

6/10 Okay

Robanne

Liked: Staff & service
Disliked: Property conditions & facilities
Upon arriving in the parking lot, getting out of my car--I immediately smelled pot floating in the air. There are no usb ports at all in the room and I had to go out and buy a plug adapter for my charging cables. Upon return the elevator was not working and I had to use the stairs. That's a little creepy for a woman traveling alone. The slider bar lock on my door did not work and it was too late at night to call and deal with it. When leaving in the am I noticed that three smoke detectors in the hall way were covered with blue tape as there were workers during the day doing drywall or tile work that is dusty. This is understandable but the tape should have been removed when the workers left. There was no one to tell at the desk when I left so I called on the road and spoke with someone who was seemed very concerned about it and I felt very good that she would ensure they were uncovered after the workers each day. The breakfast was nice and the lady tending the dining are was super sweet. Not the worst stay, just thought it wasn't particularly good. On a positive note, it was quiet, clean, and the staff were friendly.
Stayed 1 night in Apr 2024

8/10 Good

Joyce

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction being done. Outside had debris.
Stayed 1 night in Apr 2024

8/10 Good

Dan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice property.. convenient location
Stayed 4 nights in Apr 2024

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Rocco

Traveled with partner, Traveled with family
Staff was not very friendly and premisses could have been cleaner.
Stayed 1 night in Apr 2024

8/10 Good

Harriet J

Traveled with partner
Quiet and clean. Good location near main highway.
Stayed 1 night in Apr 2024

6/10 Okay

Jeffrey

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Elevator was broke, stayed on 3rd floor, wife has a bad knee and we had to go up and down every time
Stayed 1 night in Mar 2024

6/10 Okay

Erika

Traveled with family
Beds are small full-size not queen
Stayed 1 night in Mar 2024

10/10 Excellent

Keiristin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were extremely friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service
The property is dated,very dated. The staf is great and the property is very clean. Everyone is doing a great job with what they have to work with
Stayed 1 night in Mar 2024

4/10 Poor

Denise

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Property needs maintenance. Doors not closing properly. Staff argued with me when I brought this up to them.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Gomiluk

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Denise

Traveled with family
Disliked: Property conditions & facilities
No hairdryer in room. Could not close our door when we went to leave. Property could use an overhaul.
Stayed 1 night in Mar 2024

6/10 Okay

Tina

Traveled with family
Disliked: Property conditions & facilities
This hotel was fine - but very run down the shades over the lights in the hallway were broken and cracked. And it’s very dated, however tidy. Our hallway smelled of marijuana however that is not the fault of the staff. Coffee = Terrible however but there were lots of options for breakfast which was awesome. The breakfast area was very well kept. Honestly this is a get what you pay for hotel ….we were in slept, ate, left. If that’s what you are doing it works …. But hit the Starbucks on the way out.
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

They ignored my reservation and booked all of their rooms. I had to go to a comfort inn down the street and they didn’t refund my money from the reservation right away. I have to wait. Hopefully I actually get it. I’ve never had this happen in over 30 years of hotel reservations.
Stayed 1 night in Mar 2024

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, staff & service
We cannot believe this is a Marriott. When we arrived, we were the only ones checking in. The receptionist was cashing out the register-never looked up, didn’t acknowledge us standing there for several minutes. Finally, she told us she’d be with us in a minute…we stood and watched as she counted pennies. We were stunned. We’ve been taught the customer in front of you is more important than the task at hand…not so here. We had booked a king-there were none available…only doubles. I asked for a price adjustment & was told they’re same rate. Honestly, we had been up almost 20 hours & were too exhausted to debate it. Marriott would be appalled at the condition of our room-beds and pillows were comfy, but not sure the carpet had been swept in days-corners had def not been addressed in a looong time. There was rust and hair in the tub, and a huge hole in the carpet under desk.Breakfast was basic-no flavored creamers, no fresh fruit. The vinyl on the bench area was cracked, peeling, and worn away. At least the woman working breakfast welcomed us…In fact, she was the only one who made us feel welcomed! Check out was like check-in…it was 8 am and no one was at reception. There was at least a sign posted that they were helping a guest and would return shortly. We waited patiently for close to 10 mins and finally rang the bell. A man came from another area and took our key-didn’t ask how our stay was-did wish us safe travels. We aren’t hotel snobs, just want clean & welcoming.
Stayed 1 night in Mar 2024

6/10 Okay

Kelly, Johnston

Disliked: Staff & service, property conditions & facilities
Staff seemed annoyed at check-in. Hotel smelled like smoke. Room was okay, but I would not stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Aleksis

Traveled with partner
Liked: Cleanliness, staff & service
It was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Configuration of breakfast area is very awkward. Could be made easier for guests to get their food or juice. Only easy access was coffee area which was separate.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful
Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Several problems…. Had to go all the way to 3rd floor for ice and I was on first floor. The elevator was broken!! Shampoo dispenser in shower was empty!! To top all this off, at checkin I was asked for a $20 CASH deposit with no explanation as to why except “it’s our policy for incidental damages”. I have stayed often at Marriott Hotels and NEVER been treated to a stay such as this!! Oh yea, in addition to all this, one of the beds gave the feeling that I was falling off because it was obviously too well used. I know Marriott is genuinely much better than this and our Envoy Card is used often, but I felt you had to know, for what it’s worth.
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean and safe. Staff very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Wilhelmus

Liked: Cleanliness, staff & service, property conditions & facilities
Neg: Indoor pool was tiny w. skimpy towels, no change room or showers. Hot tub out of order Pos: We were warmly greeted in the morning by ther lady who prepared/served the most excellent and varied breakfast w. fresh fruit salad, perfectly cooked oatmeal with many add-ons (walnuts, blue berries, etc.), eggs, breads, juices, etc. etc. What a great way to start a day.
Stayed 1 night in Feb 2024

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was so good...clean and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to I-95.
Stayed 1 night in Jan 2024

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off 95, felt very safe and many dining options close by.
Stayed 1 night in Jan 2024

8/10 Good

Linda, Sea Bright

Traveled with partner
Liked: Staff & service
Needs updating
Stayed 1 night in Jan 2024

8/10 Good

Sherry

Stayed 1 night in Jan 2024

8/10 Good

Walter R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Fairfield Inn makes the grade.
We enjoy the Fairfield chain of hotels on our travels. The one in Emporia was a little more “worn” than others. It was still comfy, quiet, clean, & had all the amenities listed. The temp was 79 when we entered our room & we used AC & fan to cool it down. Breakfast was continental and varied except no pastries…not a dealbreaker. Our car, loaded for FL, was safe overnight. (The last person there left the alarm set for midnight…so don’t forget to check the alarm before you go to bed!)
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024

2/10 Terrible

George

Stayed 1 night in Jan 2024

10/10 Excellent

Celin

Stayed 1 night in Dec 2023

6/10 Okay

Melisa

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Souendra

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Excellent
Stayed 1 night in Dec 2023

8/10 Good

Bailey

Stayed 1 night in Dec 2023

4/10 Poor

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

edmond

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No hand soap on counter, just in the tub area. Heating system did not work properly. Check in clerk didn't care about our request for soap and he was not dress to impress. Was not sure if he was an employee.
Stayed 1 night in Dec 2023