Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Quality Inn

2 out of 5
Quality Inn
1207 W. Atlantic Street, Emporia, VA

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 122 reviews" "
Rating 8 - Good. 36 out of 122 reviews" "
Rating 6 - Okay. 15 out of 122 reviews" "
Rating 4 - Poor. 13 out of 122 reviews" "
Rating 2 - Terrible. 15 out of 122 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTOPHER, Butler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater didn’t work properly but the room room was clean and nice
Stayed 1 night in Mar 2024

10/10 Excellent

Cedric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was renovated and they did a good job. The staff was friendly and the process was seamless.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from manager on Feb 6, 2024
Dear James,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on Feb 6, 2024
Dear Marilyn,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Kenneth

Business traveler
Disliked: Cleanliness
The staff was very nice, but the room was a little dirty. I found long hairs in the bed. That always makes me wonder if they didn’t just make the bed after the last customer without washing. I was grossed out.
Stayed 1 night in Jan 2024
Response from manager on Feb 6, 2024
Dear Kenneth,On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on Feb 6, 2024
Dear Tatyana,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean. Everything work perfectly. Comfortable beds
Stayed 1 night in Jan 2024
Response from manager on Feb 6, 2024
Dear Sergio,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Brian, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Manish PatelManagerQuality Inn

10/10 Excellent

Xiao

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Dear Xiao,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, smells so good when you walk into lobby and rooms. Hotel staff very friendly.
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Dear April,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us!

10/10 Excellent

Bal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Dear Bal,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

lloyd

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Nothing special just a place to sleep for the night
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Lloyd,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Your satisfaction is important to us!

8/10 Good

GERALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is was okay the free breakfast was more than adequate, and the location was convenient.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Gerald,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

michael

Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Dear Michael,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property many years ago and it was run down. It is now all redone and very nice and safe. Great price too. Ill be telling my friends and family about how very nicely done this place os 🙂👍
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Michelle,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us!

10/10 Excellent

lynn, plymouth

Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
Dear Lynn,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Jose,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

Robert, Candiac

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Dear Guest,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.Again, thank you for your time and valuable feedback.

10/10 Excellent

cesar

Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Dear Cesar,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

Chandra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I saw little black bugs crawling on the floor. I lwft
Stayed 1 night in Oct 2023
Response from manager on Oct 18, 2023
Dear Chandra,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you.

10/10 Excellent

Richard

Stayed 4 nights in Sep 2023
Response from manager on Sep 29, 2023
Dear Richard,Thank you for your time to give us a positive feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Shannon

Disliked: Cleanliness
Housekeeper left last guest wash clothes hanging on shower rod. Stain on sheets
Stayed 1 night in Sep 2023
Response from Manager on Sep 3, 2023
Dear Shannon,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
1st room issued to us did not have a smoke detector in it! In fact, where the detector was originally there were bare wires hanging from the ceiling box where the detector was originally mounted. Not safe OR up to fire Code!!!
Stayed 1 night in Aug 2023
Response from manager on Aug 24, 2023
Dear Gail,Thank you for taking the time for your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of your room . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Jefferson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The the bathroom was dirty The towels and wash clothes all had stains
Stayed 3 nights in Aug 2023
Response from manager on Aug 10, 2023
Dear Jefferson,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room condition at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manager on Aug 10, 2023
Dear KaraWe sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manager on Aug 10, 2023
Dear Charles,We sincerely appreciate and value your feedback as valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Tamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded, clean, comfortable. Only thing they need to do is vacuum the ceiling of cob webs.
Stayed 1 night in Jul 2023
Response from manager on Jul 31, 2023
Dear Tamela,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience. Your satisfaction is important to us.

4/10 Poor

marie

Stayed 1 night in Jul 2023
Response from manager on Aug 10, 2023
Dear Marie,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with you room condition at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Manish PatelManagerQuality Inn

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Our stay was pleasant, quick overnight traveling home from vacation. The room was clean comfortable and quiet.
Stayed 1 night in Jul 2023
Response from manager on Jul 11, 2023
Dear Valued Guest,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

8/10 Good

Charles

Liked: Staff & service, room comfort
On our way to the Beach!
Had a nice over night stay. Comfortable bed, bathroom needed attention.
Stayed 1 night in Jun 2023
Response from manager on Jun 27, 2023
Dear Charles,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from manager on Jun 27, 2023
Dear Steve,We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area, nice staff
Stayed 1 night in Jun 2023
Response from manager on Jul 10, 2023
Dear Elizabeth,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience.

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Old hotel. Not comfortable, smelled and not very clean.
Stayed 1 night in Jun 2023
Response from manager on Jun 18, 2023
Dear Colleen,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.Again, thank you for your time and valuable feedback.

4/10 Poor

Aldo

Stayed 1 night in Jun 2023
Response from manager on Jun 13, 2023
Dear Aldo,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Carol B

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on May 29, 2023
Dear Carol,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 1 night in May 2023
Response from Manager on May 29, 2023
Dear Zuleika,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on Nov 29, 2023
Dera Matthew,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your satisfaction is important to us!

6/10 Okay

Keyana

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 20, 2023
Dear Keyana,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay in our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Cowanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 11, 2023
Dear Cowanda,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Betsy

Traveled with family
Liked: Staff & service
Ok for 1 night
Stayed 1 night in Apr 2023
Response from Manager on Apr 11, 2023
Dear Betsy,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!!
Stayed 2 nights in Apr 2023
Response from Manager on Apr 6, 2023
Dear Calvin,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was nice enough but the WiFi didn’t work all evening and night and no one at the front desk answered the phone to try and get it fixed
Stayed 1 night in Apr 2023
Response from Manager on Apr 6, 2023
Dear Harry,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We apologize that you couldn't use the WIFI.Thank you again for sharing your experience.

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did one night stay since traveling from NY TO SC. REDONE recently in our room , we did two double beds on first floor. You can tell they need to finish some of the remodeling but not much. Super soft and comfortable beds,clean. No hangers at all which was odd. Few places to eat near by without driving around too much. That was great . Recommend for sure.
Stayed 1 night in Mar 2023
Response from Manager on Mar 30, 2023
Dear Tara,We sincerely appreciate and value your feedback as our valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thank you for your business! Please visit us again soon!

2/10 Terrible

Amanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed was horrible. It was basically a box spring. Worst bed ive ever seen! Breakfast was very basic. Not really worth it. There was mold in the apple juice. 😒 BEWARE!!!
Stayed 1 night in Feb 2023
Response from Manager on Feb 18, 2023
Dear Amanda,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Chesitity

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 12, 2023
Dear Chesitity,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Jan 15, 2023
Dear Guy,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Qingqiu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is very convenient when we were driving back to NY from Florida.
Response from Manager on Jan 9, 2023
Dear Guest,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Lon

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 30, 2022
Dear Lon,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice town emporium
The people at the front desk or nice… The people around the hotel were nice… The room was nice… Nice little town
Stayed 1 night in Aug 2022
Response from Manager on Dec 30, 2022
Dear Paul,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Dec 2022
Response from Manager on Dec 21, 2022
Dear Michael,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Manish Patel