Reviews of Howard Johnson Inn - Enderby

2.5 out of 5
Howard Johnson Inn - Enderby
George Street, 1510,1510, Enderby, BC

Reviews

6.0
Rating 10 - Excellent. 12 out of 132 reviews" "
Rating 8 - Good. 35 out of 132 reviews" "
Rating 6 - Okay. 39 out of 132 reviews" "
Rating 4 - Poor. 34 out of 132 reviews" "
Rating 2 - Terrible. 12 out of 132 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Phillip

Disliked: Cleanliness, property conditions & facilities
“Never to return”
Pre-paid reservation, however took twenty minutes to sort out our two rooms. Hotel as a whole tired looking & in need of renovations. Wall to wall carpet in one room quite stained & dirty.
Stayed 1 night in Sep 2018
Response from C on Oct 6, 2018
We apologise for your experience at check-in. We are under new management and renovations will commence in the fall. We hope you will consider us for a future stay. Cheri, Front Desk Agent

6/10 Okay

Cheeky, Calgary, AB

Liked: Staff & service
Disliked: Property conditions & facilities
Very 1970s hotel. Room was OK,but access was strange - you had to go through the bar to get to the room. Room had been modernized but it didn't look like the carpet was included. Poor exterior maintenance of stairs and railings.
Stayed 1 night in Sep 2018
Response from c on Oct 6, 2018
Thank-you for your review. Proper directions must not have been given to you at check-in, we apologise, you can access your room through the lobby to the courtyard without entering the bar. We are under new ownership and renovations will commence in the fall. We hope to see you again in the future. Cheri, Front Desk Agent

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from c on Oct 6, 2018
Thank-you for your review. Cheri, Front Desk Agent

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018
Response from Front Desk Manager on Aug 29, 2018
Thank you for your kind review!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Brandi

Liked: Staff & service
Disliked: Cleanliness, room comfort
The tub was very dirty and the beds are super firm. Other than that nice place to stay if you can sleep on ultra firm beds
Stayed 2 nights in Aug 2018
Response from Front Desk Manager on Aug 29, 2018
Thank you for your review. The situation of the dirty tub is being looked into. We hope to see you again in the future.

4/10 Poor

Ken

Disliked: Cleanliness, property conditions & facilities, room comfort
Old, dirty and badly kept. Hotel rooms accessed through the bar. The bar's smoking area was just outside our room. Noisy and inefficient a/c.
Stayed 1 night in Aug 2018
Response from Front Desk Manager on Aug 31, 2018
We are sorry you did not enjoy your stay. The hotel is old, but is slowly getting updated. May I suggest the next time you book, that you request a room away from the bar.

8/10 Good

Cam

Smoke storm
quaint with attentive staff. forest fire smoke tainted our trip but the hotel very adequate.
Stayed 5 nights in Aug 2018
Response from Front Desk Manager on Aug 29, 2018
Thank you for your review! Yes we defiantly had smoke this season due to the fires. We are glad you found our hotel adequate.

8/10 Good

Marcy, Taber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great over night stop, food was good, rooms were good, and staff was good as well
Stayed 1 night in Aug 2018
Response from c on Oct 6, 2018
Thank- you for your review. We look forward to seeing you again in the future. Cheri, Front Desk Agent

4/10 Poor

Dickson, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures looked nice, but this is NOT a 3 star hotel, more like a 2 star motel. The staff were helpful, but for the price I paid, this was disappointing in quality for the Wyndham brand.
Stayed 1 night in Aug 2018
Response from Front Desk Manager on Aug 21, 2018
Thank you for your review. We are sorry you did not enjoy your stay with us, and found it to your unsatisfactory. I am glad the staff was helpful.

8/10 Good

Darrell, Steinbach, Manitoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and over the top helpful. The hotel is clean and has a good restaurant. The building is older so it's not shiny ans new but well worth the price.
Stayed 2 nights in Aug 2018
Response from Front Desk Manager on Aug 21, 2018
Thank you for your kind feed back! We try to aim and please and glad we were helpful to you. We look forward to seeing you again.

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have to walk through the bar with children to get through to the rooms. Have to go through the smoking outside area with bags and kids to get to room upstairs om sketchy looking Stairs.
Stayed 2 nights in Jul 2018
Response from Front Desk Manager on Aug 23, 2018
Thank you for your review. To access the rooms you do not have to walk thru the bar. This is just the quicker way of going. You can access the upstairs without having to go thru the bar or by the smoking patio.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Bed way too soft
Stayed 2 nights in Aug 2018
Response from Front Desk Manager on Aug 21, 2018
Thank you for your response. I'm sorry you found the bed to soft. We do have ones that are a little firmer.

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities
Not worth the money
Very loud and inefficient ac unit. Hair in bed
Stayed 1 night in Aug 2018
Response from Front Desk Manager on Aug 29, 2018
Thank you for your reply. Your reply is being looked into about the loud and inefficient air conditioner.

6/10 Okay

K, England, UK

Disliked: Property conditions & facilities
Ok for one night but needs attention!
Unfortunately we were disappointed with the overall experience. The hotel is fairly run-down and needs redecorating and modernising. The rooms are quite dark, although clean. It is a budget option but we have stayed in other hotels at the same price which are much nicer. There is a pool which was a welcome extra and the food in the restaurant was good quality. Unfortunately there was no breakfast included which other similar hotels do offer. Service overall was slow and the hotel seemed understaffed.
Stayed 1 night in Jul 2018
Response from Front Desk Manager on Aug 29, 2018
Thank you for your review. We do know our hotel is old and in need of upgrading, which we are doing slowly. We are glad you enjoyed our pool, that is our biggest attraction in the hot weather. We are not set up to offer free breakfast. The situation where you found the staff to be slow will be looked into.

6/10 Okay

Colin

Liked: Cleanliness
We had difficulty with our reservation when we reached the hotel. The beds were very hard.
Stayed 1 night in Jul 2018

4/10 Poor

Alejandra, Calgary, AB

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms could use an upgrade. We were there 5 nights and the washroom was not cleaned properly either of those nights and one day the room was not even vacuumed. The pool was closed our last night day there by the health inspector.
Stayed 5 nights in Jul 2018

8/10 Good

Tara

Liked: Cleanliness, staff & service
A good stay.
Was what we expected. Beds were a bit uncomfy and rooms need updating but the room was clean and we were looked after wIt's The courtyard and pool was great for my two young boys.
Stayed 3 nights in Jul 2018

6/10 Okay

Corre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2018

4/10 Poor

Jaime, Edmonton

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very outdated, carpet was in desperate need of a good cleaning...tub had no plug nor did the plug in the sink work,key card entry did not work due to being to hot ac unit ran at full speed all day and night and room was mildly cool,bed tag said 2007 for a hotel i think that is a little bit to old and could explain why i could barely move in the morning main desk lady was very nice and helpful Restaurant staff however was absolutely terrible took forever to get any service and when you did it was poor at best food was also terrible i drove to Vernon or Armstrong to eat dinner Would not satay again or recommend anyone to stay here
Stayed 4 nights in Jul 2018

2/10 Terrible

Brian, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs! Avoid this place!
Stayed 1 night in Jul 2018
Response from Front Desk Manager on Aug 21, 2018
We do not have bed bugs, I have been here 12 years and the Howard Johnson in Enderby has never had them. You must have confused it with another bug!

6/10 Okay

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018

2/10 Terrible

Adrienne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Our room was in terrible condition. It had recently been smoked in and reeked of second hand smoke. The carpets were badly stained. The wallpaper is peeling/bubbled. Te beds are uncomfortable. The electrical wiring was exposed and completely unsafe with small children. The fridge didn’t work, even when plugged in overnight. I had brought milk/formula for my baby that I couldn’t keep cool in the fridge. With the faulty and exposed wiring the room was completely unsafe for children, we had two with us. This hotel is rated 3 stars on Hotels.com and the rating must be very old because it should be a 1 star hotel. The one highlight of our stay was the front desk service from Debbie. She was caring and understanding and just lovely. The owners of this hotel should do everything in their power to keep her on staff. Employees like her are one in a million!
Stayed 1 night in Jul 2018

2/10 Terrible

dawei

Disliked: Cleanliness, property conditions & facilities, room comfort
Higher price lower service
In general this motel price cost much higher than the room standard and the price same as normal 3 star hotel but without any breakfast! Definitely not suggest other family traveler booking this hotel.
Stayed 1 night in Jul 2018

4/10 Poor

Rachael B.

I wouldn't stay here again unless I was homeless
The best thing about this hotel was the people. However the room was outdated and dirty. We asked for a ground floor room because we had a lot of luggage and there is no elevator. I was informed that it was a pet room and asked if we had allergies, we don't. I said that was fine as long as it is clean. It was not. There was a yellow stain that looked to have been freshly wiped, in the middle of the floor. The bathroom was so old i couldn't tell if it was dirt or just really old grout and calking. We reluctantly ordered food from the restraunt and the staff was fantastic and engaging, and working their tails off. But the food was basic and the portions were so small my 2 year old was still hungry after eating a full meal. After our dinner the boys decided to go to the pool. It was freezing cold (july) and dirty. After that everyone needed a shower. Then we tried to go to sleep on the bricks for beds, needless to say it was a long sleepless night. This hotel needs an update!!!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, we were early but the staff got us in.
We were late coming back (9:00pm) and the restaurant just closed. (darn it)
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
It is just ok
Could be a lot better room isn’t that nice the pictures in the add do not look like the hotel
Stayed 1 night in Jul 2018
Response from Front Desk Manager on Jul 17, 2018
Thank you for your review. Unfortunately some of the pictures are outdated. Once we do some reno's on the rooms, pictures will be updated.

4/10 Poor

eklinfor, Ottawa

Liked: Cleanliness
Disliked: Property conditions & facilities
One to avoid
Negatives - given difficulty at check-in about Expedia reservation; to get to room, we had to take our things up a slippery outdoor staircase; room stank of smoke due to other guests smoking in the passage and down at the pool patio in front of room; room terribly outdated and dark: way over-priced for the quality of accommodation Positive - room was clean and basically comfortable, staff at checkout in morning were helpful and up to speed.
Stayed 1 night in Jul 2018
Response from Front Desk Manager on Jul 17, 2018
Thank you for your reply. Sorry you had a difficult time at check in. I will look into the matter of slippery staircase.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this one.
It was a stop on the way, but after checking in, we did not stay. The rooms were smelly and filthy. Definitely not worth the $$$$$.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
Room old and dated and dirty. Tv remote didn’t work. Don’t bother. Too much money for what it is
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Stayed 1 night in Jun 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not top notch, but good enough for us and close to the kids
Stayed 2 nights in Jun 2018

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was fairly run down and grunge overall the stay was a bit disappointing.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed
Nive place for the price. Would reccomend they replace the beds. They sink in the middle and make for an uncomfortanle sleep.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very impressed with the hotel bed and pillows very comfortable. Very little highway noise.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the bed covers are dated and shows years and years of use. we opted not to use them
Stayed 1 night in May 2018

8/10 Good

Joe

Liked: Staff & service, room comfort
Enderby
A quick overnight stop. Older motel where the rooms are old and dated, but kept clean. Good value for the cost. On site restaurant is very good with a varied menu. Excellent service with great food. WIFI signal is bad in the rooms, but good throughout the lobby and restaurant. Beer and liquor store attached to the motel is very convenient.

6/10 Okay

Cole, BC

Liked: Staff & service
Great staff
The hotel itself was ok, not great but not horrible. We stayed for two nights, the first night the beds were really hard and we had a terrible nights sleep. After talking to the front desk lady and cleaning lady, they quickly and cheerfully found a different room for us, and we had a much better second night. They were so helpful and cheerful. The rates through orbitz were pretty good too.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
In need of a renovation
Good location, friendly staff, room was old, worn and smoky.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Wished the restaurant was open a little longer. Delays on the highway resulted in a late check in and no where in town was open to accommodate late travelers
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Nichole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2018
Response from Front Desk Manager on Mar 20, 2018
Thank you for staying with us!

6/10 Okay

kim, manitoba

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient, has a restaurant, friendly staff
It was comfortable, decent tv and Internet worked well
Stayed 3 nights in Jan 2018
Response from Front Desk Manager on Mar 20, 2018
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Bob, Kelowna, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location for an overnight stay.
Minor mix-up when checking in and clerk had difficulty finding our Expedia confirmed reservation. Then the room we had been assigned was said to have an unpleasant smell from smoking, though this is not allowed in the hotel. Ultimately we were given a room with two Queen Beds, very acceptable and furthest from Highway traffic noise. Usual Hojo mattresses and pillow, so comfortable and relaxing. Good in-room amenities also.
Stayed 1 night in Dec 2017
Response from Hotel Manager on Jan 2, 2018
Thank you for your feedback. We are glad we could accommodate you to a better room, and that you found it comfortable and relaxing. We look forward to seeing you again soon!

4/10 Poor

jannine, alberta

Liked: Staff & service
Disliked: Room comfort
Great staff
The place was a great location but the beds need to be replaced the are to hard. Staff was great friendly and always there to help.
Stayed 2 nights in Nov 2017
Response from Hotel manager on Jan 2, 2018
Thank you for your response. As we are under new management, one of the first things, new management would like to do is replace all the beds. So we are quite excited about this. We look forward to seeing you again soon.

4/10 Poor

TR, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities
Location near campground
Hotelnis in poor repair. Surfaces and linens appeared clean but carpet was very stained. Exterior repairs and updates are needed in various areas. The access felt a bit odd; down a locked side alley area to room stairs. This was locked off at night though requiring entrance through lobby. Overall it wasn't okay if you're just seeking a place to rest your head.
Stayed 2 nights in Sep 2017