Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from Shanghai, China

Elevator Problem

Posted Jul 27, 2014
Pros: Reasonable price.
Cons: Better check and maintenance of the hotel facilities such as the elevator. We could not afford the elevator stop service for a 5 to 6 floor hotel.
Location: Nothing to eat nearby. Food 4 West is the only restaurant that you can choose. Bad, bad food.
All are not bad in consideration to the price paid. However, one of the two elevators was broken down so all people had to use one elevator. Long time waiting, you know.
4 out of 5
for Everyone
by A verified traveler from Chicago, IL

Catch the express bus to Manhattan!

Posted Jul 25, 2014
Pros: clean room, friendly front desk staff, within walking distance to a bus stop where you can catch an express bus to Manhattan, within walking distance to a car rental, fast laundry-machine on 3rd floor, good wi-fi Cons: pool was closed during our entire 6-day stay, staff at breakfast was superslow and not friendly
3 out of 5
by A verified traveler from albany

Not a pleasant experience

Posted Jul 24, 2014
One of the main reasons we booked there was because of their indoor pool.. No one told us when we checked in the pool was out of service... To get enough towels and wash cloths for the 4 of us was difficult because most of the staff couldn't speak very good English... It wasn't what we wanted we ended up leaving and going elsewhere
2 out of 5
by A verified traveler from central ny

Decent hotel

Posted Jul 22, 2014
Boasted about their pool, it was closed. Said no smoking, entire hallway reeked of stale cigarettes. Called 2 weeks ahead about a fridge, had to make a deal out of it to get one. Pillows felt like boulders. Front desk weren't welcoming...mainly ignored us unless we actually walked directly up to the deal. Never once welcomed us out of the multiple times we were in and out. Was decent for price but definitely wouldn't stay or recommend. Only polite person I encountered was the maintenance man who brought me extra towels, very polite.
5 out of 5
for Everyone
by A verified traveler

Nice hotel and reasonably priced

Posted Jul 18, 2014
Pros: location and price
Ive stayed at this hotel a few times when I visit HQ in Fort Lee NJ and it's an easy commute and reasonably priced, especially being so close to NYC.
5 out of 5
for Everyone
by A verified traveler

Nice hotel outside of city

Posted Jul 3, 2014
Nice stay but really quick! Wish I had a longer time there but was in and out .
4 out of 5
for Everyone
by Noel from Toronto

Nice Hotel

Posted Jul 2, 2014
Pros: Proximity to places that I had to visit. Also close proximity to restaurants.
Cons: A mini refrigerator would be nice
Location: As previously stated, close to restaurants and shopping. Also, close to major highway making it very accessible
The hotel was in close proximity to the parties that I was visiting. Staff was friendly and very accommodating.
3 out of 5
for Families
by A verified traveler

Posted Jun 16, 2014
Pros: Location relevant to where I was going. Beds were fine, but need to do 2 Queen beds to accommodate families with teenagers.
Cons: Rooms need to be updated. Slightly outdated. Stayed with 4, consistently refreshed with 3 sets of towels.
Location: Very close to NYC with a tour bus that we could had used. There for a tournament so did not get to utilize.
Experience was okay. Just not up to par with Crowne Plaza's I have stayed in the past.
4 out of 5
for Everyone
by J from NC

Good place to stay

Posted Jun 11, 2014
Pros: Rooms were clean and staff pleasant. Conveniently situated just off Rte 4 and the NJTPK.
Stayed for 3 nights while attending a reunion several towns away.
4 out of 5
for Business Travelers
by A Business Trav from NY,NY

Nice destination

Posted Jun 1, 2014
Needed to stay at a hotel because I had an early appointment in the area the next morning. For the price paid and the quality of the hotel it was a nice buy. Very friendly staff.
Comment from Hotel Management
Jun 20, 2014 by Rossy S, Hotel Management
Thank you from all of us here at the Crowne Plaza Englewood and for your kind comments, we are looking forward for the opportunity to serve you again in the future.