Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, hotel could use a tweak, but good.

Posted Dec 1, 2014
Pros: Clean and well staffed. Nice business center and a great business lounge.
Cons: Clean the pool, upgrade the fitness center.
Staff was friendly and they have coffee and fruit out all day, which was a real blessing for a family with two small kids snowed in for a day. My suggestions for improvement - put some weights and name brand equipment in there. Ditch the yard sale elliptical machine and bad exercise bikes. Get a working pool filter. I should be able to see my feet in a 3 ft pool, however it was warm and the glass walls of the pool room let us all soak in the warm water and watch it snow which was pretty cool. I stay at this particular chain pretty frequently and I've seen good and bad. This one was like an 8 of 10 even with the lousy gym, especially with the nice parking garage and well run breakfast. I will certainly stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Pros: Very convenient to Rt 81. Clean, comfortable
Cons: Turn off lobby music at night. More fresh fruit at breakfast
Often looking for hotel with 3 beds in room, so HI Express is frequently our choice.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Sep 17, 2014 on Hotels.com
5 out of 5
Recommended
by suefrom ctfrom from ct

Posted Sep 2, 2014 on Hotels.com
the price was good. the breakfast was very good. the beds very comfortable.
5 out of 5
Recommended
for Getaway With Friends
by Rafal

This traveler left a rating score only Posted Sep 2, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Nice hotel, good value.

Posted Aug 31, 2014
Pros: See above.
Cons: The breakfast could be a little better.
Location: Carlisle car shows.
Very pleasant staff, excellent condition, room clean and comfortable.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2014 on Hotels.com
5 out of 5
Recommended
by Jillfrom Roaring Spring

Wonderful

Posted Aug 12, 2014 on Hotels.com
Staying at this hotel was a wonderful experience. We have two small children ages 1 and 3 and the staff couldn't have made the night go any more smoothly. I walked in with the luggage cart and my one year old following me and the manager on duty went out of his way to help, offering her juice and milk. The same manager on duty came into the pool area with fresh towels, directed my husband and 3 yr old to the nearest bathroom when the pool restroom was in use and our daughter needed to go, and even got towels for them. He definitely made the experience a step above what we thought it would be. Our room was clean, spacious, and had a refrigerator and microwave. Parking was easily accessible and convenient. The other desk attendant even got our kids milk before bedtime. We will definitely stay at this hotel again the next time we are in the area. I highly recommend!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

comfortable hotel, handy location

Posted Aug 11, 2014 on Hotels.com
good availability of disabled access rooms, very good breakfast too
5 out of 5
Recommended
by Dawnfrom Virginia

Convenient location

Posted Aug 10, 2014 on Hotels.com
It was a great hotel with great service.