Executive Suite | Water view

Reviews of Imperial Botanical Beach Hotel

3.5 out of 5
Imperial Botanical Beach Hotel
Plot M79 Lugard Avenue, Entebbe

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alfonso

Stayed 1 night in Dec 2023

10/10 Excellent

Asif

Traveled with family
Liked: Cleanliness, staff & service
Everything was nice.very big hotel and friendly staff.But the elevators dont work.And the bar "Murchison" is spelled wrong
Stayed 1 night in Nov 2023

10/10 Excellent

Piers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lakeside garden and air freshness is what always brings us back. An excellent swimming pool, proximity to the Zoo and a 10 minute walk up the hill leads to nice restaurants and craft shops. Thanks
Stayed 2 nights in Mar 2023

10/10 Excellent

Dale Ann

Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so diverse in tribe, friendly, accommodating and professional, the room was beautiful, spacious, and updated, the breakfast was the best I have had anywhere with a wide variety and the grounds were simply serene
Stayed 1 night in Jun 2022

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - right on Lake Victoria and close to the mall and the Botanical Gardens. The staff was very helpful, particularly with our COVID testing. We enjoyed the restaurant, in particular the buffet breakfast.
Stayed 1 night in May 2022

10/10 Excellent

Piers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxed atmosphere, grounds and gardens, fresh air. Rooms are spacious, staff friendly and food good. Near to the Zoo and a pleasant walk up into the old town.
Stayed 1 night in Mar 2022

8/10 Good

Charles-Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, as always.
Stayed 1 night in Oct 2021
Response from J,K on Dec 20, 2021
Thank you

10/10 Excellent

Dale Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every visit because of friendly staff and location
Stayed 2 nights in Oct 2021
Response from J.K on Dec 20, 2021
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The facility was nice and clean, but, probably because of COVID and we were the only guests in the entire hotel, it was understaffed and amenities were little. While we were the only guests, our room was upstairs and far from the entrance, restaurant, and other facilities. And, while our room did have a partial view of the garden and Lake Victoria, it was mostly consumed by a roof with air conditioners facing our window... However, overall, we enjoyed the quiet and solitude of the hotel.
Stayed 2 nights in Oct 2020
Response from JAMES on Dec 18, 2020
Thank you . James

4/10 Poor

EMAN

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
bad stay
very old building
Stayed 1 night in Jan 2020
Response from James on Feb 16, 2020
Apologies .

8/10 Good

ABDULRAZAQ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very good
Stayed 2 nights in Oct 2019
Response from JAMES on Jan 1, 2020
THANK YOU

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Great hotel in fabulous landscaped grounds. Beautiful location close to Entebbe Airport and on the banks of Lake Victoria. Very hospitable staff and helpful and friendly too. Great room. Clean tidy and spacious. Ideal for my needs. Near botanicals Arden's shopping centre and modern restaurants. Food well presentedwith opportunity to eat outdoors.
Stayed 2 nights in Sep 2019
Response from James on Oct 14, 2019
Thank you .

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from James on Oct 14, 2019
thank you

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 2 days of travel to get to Uganda, this is the perfect place to relax and refresh before continuing
Stayed 1 night in May 2019
Response from JAMES on May 22, 2019
Thank you for your feedback . Enjoy your stay and come again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with old fashioned charm, good breakfast
Stayed 1 night in Feb 2019
Response from J.K on Mar 26, 2019
Thank you .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The Botanical garden gives the air int hotel compound great freshness.
Stayed 1 night in Nov 2018
Response from J.K on Nov 28, 2018
Thank you .

4/10 Poor

steven

Disliked: Property conditions & facilities, room comfort
Be careful where. You choose
I stayed here because I could not get into another property. Hotel needs updating badly. Rooms like 25. Years old not one elec plug in room to charge anything. Asked front desk for adapter said they have none. Wife good in lobby Otherwise crappy. Bed uncomfortable. A. C. Poor. Towels needed replacing 3 years ago
Stayed 1 night in Oct 2018
Response from James on Oct 10, 2018
Thank you for the review .This will help Management expedite its refurbishment program .

10/10 Excellent

Peterson, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Really great holiday, excellent staff, great location, has everything I need... hopefully get a chance to come back again soon
Stayed 4 nights in Jun 2018
Response from JAMES on Jun 30, 2018
Thank you for choosing to stay with us and taking time to give us this great review.

10/10 Excellent

Alan Bobbett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Entebbe
Very nice, quiet, large and well equipped facility. Rooms were clean and spacious, made airport transportation easy. Close to Entebbe zoo, and water activities. Value for money much better than other hotels in the area. Little of nickel and diving by the establishment, adding 5% surcharge to any cc use, but otherwise good.
Stayed 6 nights in Feb 2018
Response from James on Mar 20, 2018
Thank you for the feedabck .

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Entebbe
Over Good stay, clean and very good service. Wi-fi free and fast. Front desk tries to stiff westerners with unnecessary expenses; example transportation, late check out and money exchange. Just be on the look out. I would stay there again.
Stayed 9 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Hotel, unhelpful management
Terrible experience. Musty rooms. Hotel will charge you for baby food and it's room delivery. Worst experience in a hotel ever.
Stayed 3 nights in Jul 2017
Response from JAMES on Jul 22, 2017
Child Policy : Children under 10 are entitled to free Breakfast . Parents for babies can feed their babies on free food from Buffet Stations in the Restaurant . Food ordered from the A La Carte Menu are charged whether for adults or infants . Hotel does not offer Baby Formula food , parents for babies are expected to take care of this , though the hotel can offer equipment and warming facilities.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
About what you would expect, potential for bette
About what you would expect. However ants in rooms and floor of dining room left filthy in areas from the night before, not surprised they have an ant problem. Beautiful grounds and incredibly friendly staff.

2/10 Terrible

Kevin from UK, B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience I have ever had in a hotel.
Terrible experience is an understatement. Avoid this hotel at all costs or you will regret it as i discovered. Take notice of all the other reviews about this hotel it is so bad. Hotel is a one star minus pretending to be a 3 star. It is outdated, lacks investment and maintenance, staff very unhelpful, over-priced not good value, couldn't wait to leave. Avoid this place!
Response from JAMES on Dec 3, 2016
Greetings ! Mr Kevin Bean . Thank you for stay in our hotel and your feedback . We apologise that our services did not meet your expectations. We pledge to improve . Stay Blessed.

8/10 Good

Janet, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hour stay
I stayed in Entebbe since I was arriving so late after traveling for 24 hours and the 24 hour stay was exactly what I need to acclimatize. I had emailed the hotel as I was leaving the U.S. to see about a shuttle from the airport and as I walked out of the airport, there was a sign with my name on it. Just perfect. Even so late at night, everyone was so friendly - the driver, Winnie at the front desk, the bellman. I was embarrassed to not have small bills yet to tip everyone because they definitely deserved it. Then to find a large spacious room (equivalent to a U.S.-based suites hotel room), clean, toiletries, 2 bottles of water (so appreciated), and a good breakfast the next morning. I had to check out by 10am but had 3 hours before continuing my trip so I walked to beach and to the Botanical Gardens (highly recommended). Great stay, nice people, good location.
Response from JAMES on Jul 23, 2016
THANK YOU .

10/10 Excellent

Murat

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023

4/10 Poor

Hendrik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ich würde nicht nochmal buchen.
Alles alt und "verbraucht", Frühstück wurde tagtäglich weniger und schlechter. Am letzten Tag gab es weiss brot, was süßes und Kaffee. Beach hotel..... aber nix beach. W-lan war gut. Serviceteam Top!
Stayed 4 nights in Jun 2023

8/10 Good

Verified traveler

hadde et hyggelig opphold på hotellet, hyggelig betjening og god service. En stor og fin hage er fin ramme om oppholdet
Stayed 7 nights in Nov 2018
Response from J.K on Nov 28, 2018
Thank you .

8/10 Good

Jean-François

Liked: Cleanliness, staff & service, room comfort
Bon hôtel avec surtout avec un excellent service! Rapport qualité/prix cependant perfectible compte tenu du veillissement des installations.
Stayed 13 nights in Dec 2017
Merci d'avoir sejournee avec nous .