All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was very friendly and the location was great
Melissa
Stayed 3 nights in Mar 2024
Response from GM on Apr 11, 2024
Dear Melissa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our great location and friendly service. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Sean Tayco, GM
10/10 Excellent
TROY
Mar 21, 2024
Liked: Amenities
Off the beaten path and not too busy.
TROY
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear TROY, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Sean Tayco, GM
I was greeted with a friendly smile and excellent customer service
Robyn
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Dear Robyn, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Sean Tayco, GM
The hotel room was really nice, as well as the hotel in general! The only problem was the elevators were admittedly pretty dirty, idk if they've been cleaned in a while :/
The staff is nice and the hotel is right behind a really nice restaurant.
Erika
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Erika, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations and our service. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future. Best, Sean Tayco, GM
10/10 Excellent
Diane
Mar 11, 2024
Diane
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Diane, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Sean Tayco, GM
Dear James, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Sean Tayco, GM
10/10 Excellent
Pam
Traveled with family
Feb 15, 2024
Clean and had everything I needed. Restaurants very close by. Room was perfect.
Pam
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Dear Pam, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Sean Tayco, GM
10/10 Excellent
Lisa
Traveled with partner, Traveled with pets
Jan 2, 2024
Liked: Cleanliness, amenities
I liked all of the staff they were wonderful. I just had a few things wrong with the room. My fridge was not working, phone in room did not work, and the pots and pans were put away dirty. Not enough dinnerware for 2. But got my refrigerator replaced but the ice maker still didn’t work so I had to walk to a gas station for Ice. Loved free washers and dryers for guests. And I can’t say enough about the great friendly staff.
Lisa
Stayed 5 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Lisa,Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.Sincerely,Sean TaycoGeneral Manager
6/10 Okay
Jean
Business traveler, Traveled with family
Dec 28, 2023
Liked: Cleanliness, staff & service
We didn’t have any hot water at all. We should have been informed of this upon our arrival.
Jean
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Jean,I understand how disappointing it must have been for you to experience issues with the water temperature during your stay. Please accept my sincere apologies for any inconvenience caused. We always thrive to ensure your utmost comfort and I regret that we fell short on this occasion. Please know that your feedback is highly valued, and we will use it to make necessary improvements to our services. Thank you for taking the time to share your review with us.Sincerely,Sean TaycoGeneral Manager
Dear Andrew,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Sean TaycoGeneral Manager
Advertised that breakfast was included but they do not have breakfast
Patrick
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Dear Patrick,We try to be as transparent as possible regarding our guest offerings, so I'm very sorry that we let you down in that area. We value your feedback and hope to host you again. Thank you for staying with us.Sincerely,Sean TaycoGeneral Manager
For $160/night this place is crap. No breakfast , bathroom door did not have a lock so you have to jam a towel in between to keep it close while you were in there , shower curtain has big gaping holes in it and water will be all over the floor when you shower and last was the foot towel was already stained and dirty . I have all pictures of the property to prove it also
Bora
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Dear Bora,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Sean TaycoGeneral Manager
This was the second time the room I reserved was not available. I do not understand how a hotel can take my reservation but not have the room that I reserved.
Justine
Stayed 1 night in Jul 2023
Response from GM on Aug 6, 2023
Dear Justine,I'm very sorry that we disappointed you with your assigned room type. We value your feedback as it heightens our awareness in this area. We appreciate your return visit and hope to see you again.Sincerely,Sean TaycoGeneral Manager
Our room was clean, as well as the lobby area. Staff were friendly and helpful
Justine
Stayed 3 nights in Jul 2023
Response from GM on Jul 10, 2023
Dear Justine,Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean hotel and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area.Best,Sean TaycoGeneral Manager
Everything was good. My only recommendations would be to have more parking (specifically handicapped!) and to have more than one luggage cart.
Elaine
Stayed 2 nights in Jun 2023
Response from GM on Jul 4, 2023
Dear Elaine,We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding parking. Thank you for your time in reviewing our hotel.Best,Sean TaycoGeneral Manager
Dear Kamilyah,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Best,Sean TaycoGeneral Manager
8/10 Good
Erich
Business traveler
Jun 21, 2023
Liked: Cleanliness, staff & service, room comfort
Could be better
Disappointed no tv or wi-fi, and business center broken
Erich
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Dear Erich,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Sean TaycoGeneral Manager
2/10 Terrible
John
Jun 16, 2023
John
Stayed 2 nights in Jun 2023
Response from GM on Jun 19, 2023
Dear John,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Sean TaycoGeneral Manager
2/10 Terrible
Tina
Jun 6, 2023
Liked: Cleanliness, staff & service
We “damaged” 2 washcloths and 2 towels and the hotel charged us $150 EXTRA!!!!! Said that was their damage linen basic charge. I WILL NEVER STAY WITH THIS COMPANY AGAIN I asked to speak to the housekeeping manager and she never called back.
Tina
Stayed 2 nights in Jun 2023
Response from GM on Jun 7, 2023
Dear Tina,We are very sorry for your frustration. We appreciate the feedback and have been in contact with you regarding your experience.Sincerely,Sean TaycoGeneral Manager
Dear Diane,Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again.Best,Sean TaycoGeneral Manager
My needs are simple a clean comfortable quiet room. This place was fine in my book. Hotel did not offer a breakfast but there was a Huddle House within walking distance. Yes. I would stay here again
Dan
Stayed 2 nights in May 2023
Response from GM on May 15, 2023
Dear Dan,Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit.Best,Mark HutchersonGeneral Manager
Very disappointed in amenities. No ice available in hotel and freezer on our refrigerator did not work. Also no cleaning services unless you specifically request it. No phone to access lobby to advise of garbage sitting in hallway for days plus the community garbage can never emptied for days.
Verified traveler
Stayed 4 nights in Apr 2023
Response from GM on Apr 22, 2023
Dear Anonymous,I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Mark HutchersonGeneral Manager
Dear Torrance,I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us.Sincerely,Mark HutchersonGeneral Manager
Dear Gregory,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Mark HutchersonGeneral Manager
10/10 Excellent
Cindy
Traveled with family
Mar 14, 2023
Liked: Cleanliness, staff & service
Clean
Cindy
Stayed 2 nights in Mar 2023
Response from GM on Mar 14, 2023
Dear Cindy, We are happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms enough to award us five stars. Please plan to visit us again the next time you travel to the area. Best, Mark Hutcherson General Manager
Really awful. Front desk lady refused early check-in even though room was ready because I "booked through a third party." Room smelled musty. Bugs throughout. Bathroom faucet was DISCONNECTED from counter. Water still flowed but the faucet literally moves around from side to side. Property is dated. There's a Marriott a couple hundred yards away. Stay there instead.
Verified traveler
Stayed 1 night in Mar 2023
Response from GM on Mar 7, 2023
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Mark Hutcherson General Manager
Dear April,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Mark HutchersonGeneral Manager
10/10 Excellent
John
Business traveler
Feb 8, 2023
Liked: Staff & service
Staff was friendly. Limited parking in the front lot
John
Stayed 1 night in Feb 2023
Response from GM on Feb 8, 2023
Dear John, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Mark Hutcherson General Manager
Outstanding customer service from the front desk associates. Xavier and Tracy were very professional and answered all questions regarding early checkout. This was my first time visiting the Enterprise area, hope to visit again soon, and hope to stay again at Candlewood Suits. This was
the best hotel visit!!!
Katrina
Stayed 2 nights in Nov 2022
Response from GM on Nov 28, 2022
Dear Katrina,Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit.Best,Mark HutchersonGeneral Manager
Didn't like the fact that large dogs were allowed; encountered a German Shepherd getting off the elevator and a pitbull was in the yard area. Both dogs were leashed but the shepherd was somewhat aggressive and could easily have pulled away from the small female that held the leash.
In addition the security latch on our door was broken.
On a positive note, the staff was pleasant and helpful
Justine
Stayed 2 nights in Nov 2022
Response from GM on Nov 20, 2022
Dear Justine,Thank you for noting our friendly associates, but I'm sorry for your disappointment in our hotel being pet-friendly. We do require all dogs to be leashed and charge a pet fee used for a deep clean upon the pet's departure. We value all your feedback and hope to host you again.Sincerely,Mark HutchersonGeneral Manager
6/10 Okay
Scott
Oct 11, 2022
Scott
Stayed 1 night in Oct 2022
Response from GM on Oct 12, 2022
Dear Scott,Thank you for your time in reviewing our hotel and we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area.Sincerely,Mark HutchersonGeneral Manager
Front desk staff was very nice at check in and check out. Our room was spacious and clean. We slept well and heard no noises. We enjoyed our stay.
Teresa
Stayed 1 night in Oct 2022
Response from GM on Oct 11, 2022
Dear Teresa,Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed your visit. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again upon your return to the area.Best,Mark HutchersonGeneral Manager
Stayed 3 nights...clean room ..friendly staff....very dog friendly staff
Johnny
Stayed 1 night in Apr 2022
Response from GM on Sep 22, 2022
Dear Johnny,We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our pet-friendly accommodations and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.Best,Mark HutchersonGeneral Manager
6/10 Okay
Verified traveler
Traveled with family
Aug 22, 2022
Liked: Staff & service
Disliked: Cleanliness
Sanitary Issues
After checking in and inspecting the room I noticed mold at base of wall in the restroom. So I asked for a swap of room which they obliged. This room was satisfactory but the air conditioner never really fully cooled the room off. Also the bath tub needed extra attention cleaning wise so I had to clean it myself because I didn’t want to continue swapping rooms or get to another room to have something worse.
Verified traveler
Stayed 2 nights in Aug 2022
Response from GM on Aug 24, 2022
Dear Anonymous,Thank you for your time in reviewing our hotel and we appreciate your choosing us. I'm very sorry for the issues with your accommodations and that we inconvenienced you with a room change; please forgive us. We hope to have the opportunity to provide you with a WOW experience upon your return to the area. Thank you for staying with us.Sincerely,Mark HutchersonGeneral Manager
Overall experience was very good. There were a few issues with the room but were minor and the staff was quick, courteous, professional, and very beyond helpful each step of the way. I would certainly stay there my next trip or in their sister hotels.
David
Stayed 7 nights in Jul 2022
Response from GM on Jul 16, 2022
Dear David,
Thank you for sharing your review and recommendation. We’re pleased to hear our wonderful staff made for a great stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again soon.
Best,
Mark Hutcherson
General Manager
Friendly staff and great room but the pool needed maintenance
Susan
Stayed 1 night in Jun 2022
Response from GM on Jun 27, 2022
Dear Susan,
Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback, which highlight’s both successes and one area for improvement, allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip.
Best,
Mark Hutcherson
General Manager
The rooms were nice. The tub/shower needs grip strips. Very slick and a fall risk.
Debra
Stayed 1 night in Jun 2022
Response from GM on Jun 10, 2022
Dear Debra,
Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again.
Best,
Mark Hutcherson
General Manager
Good experience very professional staff clean nice accommodations great stay.
Christina
Stayed 2 nights in May 2022
Response from GM on Jun 11, 2022
Dear Christina,
We are incredibly grateful that you took the time out to leave us a great review! We take pride in knowing our customers are happy. Thank you for staying with us.
Best,
Mark Hutcherson
General Manager
8/10 Good
Justine
May 31, 2022
Liked: Cleanliness, staff & service
Location was good for visiting relatives. Metal bed frame was hard to avoid - banged my leg a few times.
Justine
Stayed 3 nights in May 2022
Response from GM on Jun 10, 2022
Dear Justine,
It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our location, but I'm sorry about our bed frame. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.
Sincerely,
Mark Hutcherson
General Manager
8/10 Good
Buck
Traveled with group
May 30, 2022
Liked: Cleanliness, staff & service
The room was clean. The towels were fluffy and white. The bed was very comfortable. Our coffee maker did not work.
Buck
Stayed 1 night in May 2022
Response from GM on Jun 11, 2022
Dear Buck,
I'm so glad you enjoyed your stay with us. It is wonderful to know that you found our rooms clean and comfortable. We hope to see you again soon!
Best,
Mark Hutcherson
General Manager
Air conditioner did not work. Had to switch rooms the second day. Was told at check in there would be a $20 hold on cc, the amount was $108.00. 3-5 day wait for reimbursement.
William
Stayed 2 nights in May 2022
Response from GM on Jun 11, 2022
Dear William,
While I'm glad that you enjoyed your stay overall, I'm sorry that we inconvenienced you with a room change. Upon check-in a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. We value all your feedback and hope to see you again for a flawless experience. Thank you for staying with us.
Sincerely,
Mark Hutcherson
General Manager
Hotel staff was great—the issue was the room was not prepared—Ben was not made , no shower curtains nor pillow cases.
Persaud
Stayed 2 nights in May 2022
Response from GM on Jun 10, 2022
Dear Persaud,
Thank you for noting our great staff, but I'm very sorry that we did not have your room ready for your arrival. Please forgive us. We appreciate all your feedback and hope to have the opportunity to deliver a flawless experience on a return visit.
Sincerely,
Mark Hutcherson
General Manager
Dear Johnny,
We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
Best,
Mark Hutcherson
General Manager
Clean,comfortable and well priced. Nicely equipped kitchen. Would stay again.
Verified traveler
Stayed 1 night in Apr 2022
Response from GM on Apr 26, 2022
Dear Anonymous,
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
Best,
Mark Hutcherson
General Manager