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Reviews of Holiday Inn Express Andalusia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Andalusia, an IHG Hotel
16727 US HWY 84, Andalusia, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 168 out of 252 reviews" "
Rating 8 - Good. 67 out of 252 reviews" "
Rating 6 - Okay. 9 out of 252 reviews" "
Rating 4 - Poor. 4 out of 252 reviews" "
Rating 2 - Terrible. 4 out of 252 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from MS D on Mar 30, 2024
Thank you for taking the time to complete your survey. We hope to see you in the near future!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Thank you for taking the time to submit your review regarding your recent stay at our property. We are glad we met your expectations and we hope to see you again very soon!

8/10 Good

Larry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff. Comfortable accommodations.
Stayed 2 nights in Jan 2024
Response from Lori on Feb 20, 2024
Thank you for the compliment about our staff. We have an excellent team here and we are delighted to provide you with a great guest experience during your stay! We look forward to welcoming you back in the future!

10/10 Excellent

Lea Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t really sure WHAT to expect because we came for a college baseball game…. Rooms immaculate and clean - newly updated/renovated Bed comfortable Breakfast-lots of options and tasty Good dining options close by 10/10 recommend and would stay again!!
Stayed 1 night in Feb 2024
Response from Lori on Feb 20, 2024
Thank you so much for taking the time to complete this survey and for the great compliments about our hotel! We always appreciate feedback but to hear you were so pleased with your experience makes us very proud.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lori on Feb 20, 2024
Thank you for taking the time to complete this survey. We look forward to your return!!

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 2 nights in Jan 2024
Response from MS D on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Andalusia, Ala. We strive to make your stay as comfortable as possible. We hope you return in the near future.

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Lori on Feb 20, 2024
Thank you for taking the time to complete this survey! We look forward to your next visit.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze, even though we were early. Room was very clean and comfortable. Looking forward for a complete breakfast in about an hour. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from MS D on Jan 17, 2024
Thank you for staying with us at The HIE Andalusia Ala. We are so happy that you enjoyed your stay. We do have a great and accommodating staff. We look forward to your return in the near future!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Stayed 1 night in Dec 2023
Response from MS D on Jan 17, 2024
Thank you for completing your survey. We hope you will return in the near future.

10/10 Excellent

Mike n D'Ann, Benbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MS D on Jan 17, 2024
Thank you for completing your survey. We truly appreciate your business. We look forward for your return in the near future.

10/10 Excellent

Danielle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MS D on Nov 17, 2023
Thank you for taking the time to complete the survey. we have a great hardworking staff and we take pride in providing a clean and comfortable environment for you and your family to stay!

10/10 Excellent

CRISTIAN, Athens

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and good breakfast
Stayed 2 nights in Nov 2023
Response from MS D on Nov 16, 2023
Thank you for taking the time to complete the survey. We are so glad you enjoyed your stay with us. We hope to see you again in thee near future.

10/10 Excellent

Aubrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MS D on Nov 16, 2023
Thank you for scoring us with a 10. We strive to make your stay as comfortable as possible. we hope you return in the near future!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, modern facility in a safe and convenient area. Fantastic free breakfast buffet and very friendly and helpful staff!
Stayed 2 nights in Nov 2023
Response from MS D on Nov 6, 2023
Thank you for staying with us at the HIE in Andalusia. We are so happy that you stay was comfortable. We have a great staff and they love preparing for your stay to be perfect. We look forward to your return!

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from Lori on Feb 20, 2024
Thank you! We look forward to seeing you on your next visit!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MS D on Oct 24, 2023
Thank You!

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was sparkling clean. Wasn’t disgusted when my baby wanted to play in the floor. The only thing I didn’t love was the people smoking right at the front entrance and I had to walk through their smoke. Could’ve gone to the edge of the building or in the back since they were employees.
Stayed 1 night in Oct 2023
Response from MS D on Oct 22, 2023
Thank you for choosing to stay with us. We take pride in providing a clean safe place for our Guests to enjoy, I apologize for the inconvenience of having to walk through smoke. I will definitely address this with the employees. We look forward to your return in the future.

10/10 Excellent

Mary J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You, Holiday Inn Express, Andalusia, AL!
The entire hotel is beautiful & very clean. Every staff member went over & above to make sure our stay was comfortable. The Housekeeping Team is excellent! The breakfast hostess & staff prepared a delicious breakfast & were there to help us with anything we might need. The Front Desk Team was amazing; friendly, professional, helpful, answered all our questions & made us”feel at home”! I highly recommend this Holiday Inn Express Andalusia, AL. I would definitely stay there again!
Stayed 3 nights in Oct 2023
Response from MS D on Oct 22, 2023
Thank you for staying with us. W are so happy you enjoyed your stay. It is our pleasure to make sure you and your family has a perfect stay. we look forward to your return.

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MS D on Oct 22, 2023
Thank you for your stay. We look forward to your return.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MS D on Oct 22, 2023
Thank you!

10/10 Excellent

RODELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Oct 2023
Response from MS D on Oct 22, 2023
Thank you! We look forward to your return!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Andy!
Attended my 50th year high school class reunion and high school homecoming game and festivities. The hotel was extremely clean and comfortable. The staff was very polite and attentive to whatever my needs were. Just an overall great experience!
Stayed 4 nights in Sep 2023
Response from MS D on Oct 22, 2023
Thank you for choosing Holiday Inn Express in Andalusia. We have a great staff and we strive to make your stay Great! We look forward to your return in the near future!!

4/10 Poor

Bobby

Stayed 2 nights in Sep 2023
Response from MS D on Oct 22, 2023
Thank you!

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so nice and helpful. Bed so comfortable best sleep I've had at a hotel
Stayed 1 night in Sep 2023
Response from MS D on Oct 22, 2023
Thank you! We strive make sure your stay will be great and look forward to your return in the future!

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great hotel experience. Everything was clean and kept up. All of the staff were super friendly and helpful. I am definitely staying there the next visit!
Stayed 7 nights in Aug 2023
Response from MS D on Oct 22, 2023
Thank you for staying with us! We are so glad your stay was comfortable. We have a great staff and strive to make your stay perfect!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MS D on Oct 22, 2023
Thank You!

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Stayed on way to Destin. Often small town properties are tired. This one was very clean and well maintained. Friendly staff would select this property again.
Stayed 1 night in Aug 2023

10/10 Excellent

Yolanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Emery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Stayed 1 night in Jun 2023

10/10 Excellent

Pam

Stayed 1 night in Jun 2023

10/10 Excellent

Kathi

Liked: Cleanliness, property conditions & facilities
As an infrequent lodger, i appreciate the way the staff maintains this property, inside and outside, including the pool , rooms and common areas.
Stayed 3 nights in May 2023

10/10 Excellent

ReShekia, Selma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly
Stayed 2 nights in Apr 2023

10/10 Excellent

Ina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Check-in was smooth and easy Breakfast had a great selection Hotel not in the middle of the city, which is nice only 3 minutes away.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff was friendly and helpful. The included breakfast was very good.
Stayed 1 night in Mar 2023

10/10 Excellent

Aaron, Allegan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed in this hotel on our way to Florida. The hotel is always exceptionally clean and has a wonderful free breakfast. The staff is very friendly and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Brandolyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, neat, clean and friendly
Room was clean and slept comfortably. It was quiet and service was great. Breakfast was good and I loved the variety of lighting in the room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Very nice motel. Excellent room
Stayed 1 night in Mar 2023

8/10 Good

Shanta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice newer hotel. Clean, big room, comfortable bed, strong water pressure in the shower, decent breakfast buffet. My only complaint was that we could hear noise from other rooms. The TV and voices were easily heard. The people in the room above us were so loud after midnight. Would stay again and ask for the top floor!
Stayed 1 night in Mar 2023

10/10 Excellent

Tim

Stayed 1 night in Mar 2023

10/10 Excellent

Tara

Stayed 1 night in Mar 2023

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained facility. Friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Laure, Dallas

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff and clean room
Stayed 2 nights in Jan 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Clyde

Stayed 1 night in Jan 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new clean property. Staff was very friendly and helpful. Very good breakfast.

10/10 Excellent

Zac

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, great bed and shower. Great breakfast well attended by kind staff. Will go back!