Ratings based on 80 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
by A verified travelerfrom Hastings
Good location but hotel in need of refurbishment.Posted Jan 5, 2015
Pros: The location as it is the only hotel in Epping.
Cons: Refurbishment of rooms and a leisure centre.
Location: The hotel is within walking distance of the High Street with a number of shops and a good choice of restaurants.
Hotel staff friendly and helpful. Room is accessed through car park and as were staying New Years Eve it was extremely cold. Not sure why the walkway couldn't be covered in. The room was ok but in need of refurbishment, especially the bathroom. We found the bed uncomfortable, the television picture kept 'breaking up' and the view of a huge pylon directly outside the window was disappointing. Shame that with all that land to the side that the hotel couldn't invest in a leisure centre. This would benefit hotel residents and locals alike.
for Getaway With Friendsby A verified traveler
AvoidPosted Nov 26, 2014 on Hotels.com
Horrible stay, booked a room for 3 people and was only provided with a double bed! Was told payment would be taken at check in but it was taken as soon as i booked, then at check in they charged me another £100 without explaining what it was for and i still havent received this back yet. Room was old and tired and the bath tub was disgusting. Would not recommend this hotel!
for Getaway With Friendsby Dawnfrom Cornwall
great stayPosted Nov 23, 2014 on Hotels.com
my stay was fab the staff were lovely so friendly, very helpful too ,I will definately be recommending your hotel and most definately be back,,thankyou foa a great stay xx
for Couplesby Sevenfrom Motherwell
Customer service was rubbishPosted Nov 12, 2014 on Hotels.com
The reception staff wete friendly however the girl behind the bar was very rude. She had no cistpmer service skills and had no patience at all even huffing when i asked for a drink.
for Business Travelersby A verified traveler
OKPosted Nov 2, 2014 on Hotels.com
I had to check in early for an onward journey into London; I was met by Angela at the reception - such a lovely lady and nothing was too much trouble. They made sure I was able to access my room. The only negatives I would say about this room (52) was, the bathroom could do with updating and looked a little tired; also I was woken early next morning by the ticking and banging of the radiator (despite me having turned this off completely the night before.) I had such a comfortable and quiet night, and thank the lovely staff I met.
for Couplesby A verified traveler
Posted Oct 29, 2014 on Hotels.com
Posted Oct 26, 2014 on Hotels.com
for Familiesby Paulfrom Belfast
Worst mattress ever...Posted Oct 26, 2014 on Hotels.com
I have stayed in some budget hotels and hostels throughout the World but this hotel did contain...the worst mattress...ever. It was a double bed so if one person moved, so did the other. The sound of twanging springs every time either one of us moved unsurprisingly led an extremely uncomfortable nights sleep. The fact that this hotel does not have a lift meaning I had to lift our 3 month old baby with pram and heavy suitcase up and down a flight of stairs was nothing compared to the worst mattress...ever. The staff that we encountered were friendly and helpful but if you want a good nights sleep, go elsewhere. There's no way I would go back to this hotel.
for Everyoneby A verified travelerfrom Brighton
Decent, nice hotel after the exteriorPosted Oct 14, 2014
Decent, nice hotel with pretty good rooms. But you have to get past the shabby exterior and corridors. They give you biscuits with the tea which is always a good sign.
for Business Travelersby Ken
Posted Oct 11, 2014 on Hotels.com