Pillowtop beds, desk, iron/ironing board, free WiFi
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Reviews of Fairfield Inn by Marriott Erie Millcreek Mall

2.5 out of 5
Fairfield Inn by Marriott Erie Millcreek Mall
2082 Interchange Rd, Erie, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

6/10 Okay

Joy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice pool, great hot breakfast, friendly staff and great location- right by a lot of shopping centres. Good value, would recommend!
Stayed 1 night in Apr 2024
Response from Brandy on Apr 21, 2024
Hello Kathleen, thank you for your kind words and the awesome 5 out of 5. See you on your next stop in Erie PA

2/10 Terrible

Donna

Traveled with partner
Problem with keys at checkin which was rectified, but horrible login to wifi, never did get it to work after multiple calls and trips to desk. Drunk parents downstairs making too much noise and kids left unattended running up and down hallways and knocking on doors at 11pm. No staff at desk half the time and no enforcement of noise levels for guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to the mall area so lots of shopping and several great restaurant choices. There was hot breakfast available right at the hotel and complimentary coffee or tea 24 hrs. Pleasant staff and very clean.
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

mahsa

Traveled with group, Traveled with family
Liked: Staff & service
The staff are wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to a mall that you can walk to! also many different resteraunts within walking distance and a bowling alley!
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay.. rooms are cleans beds are super comfy.. staff is very nice and breakfast is good love the coffee.. 12:00 check out is awesome don’t feel rushed..
Stayed 1 night in Mar 2024
Response from Brandy on Mar 31, 2024
Thank you for all the positivity. See you again on your next stay.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from brandy on Mar 31, 2024
Thank you for your 5 out of 5 rating.

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, lots to do around. Good breakfast and clean room
Stayed 1 night in Mar 2024
Response from Brandy on Mar 23, 2024
Thank you for staying with Fairfield Inn, Erie PA. We are happy to see you enjoyed your stay.

10/10 Excellent

Arden, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stop on our travels, close to the interstate. Great shopping!
Stayed 1 night in Mar 2024
Response from AGM Brandy on Mar 17, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Timothy, Kemptville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM Brandy on Mar 17, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Ben, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place, near everything.
Stayed 1 night in Mar 2024
Response from AGM Brandy on Mar 17, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

John

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I selected this hotel because it was listed on Expedia as "Pet Friendly." No pet fees were disclosed when I made the booking (through Expedia) but when I arrived at the hotel--late at night--I was informed there would be a large pet fee. At that point, I felt stuck and had no opportunity to shop around for a lower pet fee.
Stayed 1 night in Mar 2024
Response from AGM Brandy on Mar 17, 2024
Thank you for choosing to stay with us here at Fairfield Inn, Erie Pa. I am sorry to hear that Expedia did not communicate with you to check with the hotel for our pet police, after you disclosed you would be having a pet with you. I will check in with them on this issue. We here at Fairfield Inn strive to give out guest the best experience.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Mar 2024
Response from AGM Brandy on Mar 13, 2024
Thank you for the 4 out of 5 rating.

4/10 Poor

Amber

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from AGM Brandy on Mar 13, 2024
We are saddened to hear we did not meet your expectations. We here at Fairfield Inn, Erie Pa strive to meet your expectations. With additional feedback we could do so.

8/10 Good

Timothy, Oil City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Mar 2024
Response from brandy on Mar 4, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us, and we hope to serve you soon.

8/10 Good

Cylee

Stayed 1 night in Mar 2024
Response from Brandy on Mar 23, 2024
Thank you for the 4 out of 5 rating. Hope your next stay we can make it a 5.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AGM Brandy on Mar 3, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandy on Mar 4, 2024
Megan, we are saddened to see your rating. We invite you to return to be giving to chance to better meet your expectations.

8/10 Good

Orvis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping
Stayed 1 night in Feb 2024
Response from Brandy on Mar 4, 2024
Orvis, thank you for sharing your rating. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Alvin, Unionville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandy on Mar 4, 2024
Alvin, we're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for everything
Stayed 2 nights in Feb 2024
Response from AGM Brandy on Mar 3, 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Dameia

Stayed 1 night in Feb 2024
Response from Brandy on Mar 23, 2024
We are happy to see that we you rated us a 5. Thank you for staying with Fairfield Inn, Erie PA.

10/10 Excellent

Thomas, Manlius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Brandy on Mar 4, 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

8/10 Good

michael

Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Michael, thank you so much for taking the time to rate us. We hope to have you back with us soon!

4/10 Poor

Lynnette

Stayed 1 night in Feb 2024
Response from Brandy on Mar 23, 2024
We are saddened to see that we did not meet your expectations. More details could help us to make your next stay meet your expectations.

6/10 Okay

Joe

Traveled with partner
Location was good right next to shopping centre. Morning breakfast - before 8:00am no milk or cream available. Staff informed but no action taken.
Stayed 2 nights in Jan 2024
Response from Brandy on Mar 4, 2024
Joe, thank you for taking the time to leave a review. Your satisfaction is our top priority, and we're grateful for your feedback. .We are always striving to provide our guests with exceptional service. We invite you back to give you the right experience.

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
All staff were very helpful and friendly. Property was poorly maintained.
Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
John, thank you for your rating. I am saddened to hear that the property did not meet your expectations.

8/10 Good

andy

Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Andy, thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us

8/10 Good

Vicki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Vicki, we're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback.

10/10 Excellent

Caleb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Caleb, thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely check in employee and extremely comfortable bed. Thanks.
Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Kirsten, thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Lydia

Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Thank you so much for the fabulous rating. We look forward to hosting you soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!!
Awesome breakfast!! Front desk staff very friendly!!! Would definitely stay again!!
Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Sandra, thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Okay

Dale

Disliked: Cleanliness, property conditions & facilities
The property needs some updating. A scheduled,we thought, refresh of room on Sun was not accomplished. Breakfast was good.
Stayed 3 nights in Jan 2024
Response from fairfield on Jan 9, 2024
Thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from fairfield on Jan 9, 2024
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cage free eggs!
Clean. Modern. And cage free scrambled eggs in the morning! Standard buffet otherwise. Appreciated the clean rooms - really appreciated it.
Stayed 1 night in Jan 2024
Response from fairfield on Jan 9, 2024
Thank you for your feedback

6/10 Okay

Heather, Akron

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from fairfield on Jan 9, 2024
Thank you for your feedback

2/10 Terrible

Irshad

Stayed 1 night in Jan 2024
Response from Brandy on Mar 4, 2024
Irshad, our apologies for not meeting your expectations. We would like to invite you back to enjoy a better experience.

6/10 Okay

Christine

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from fairfield on Jan 9, 2024
Thank you for your feedback

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from fairfield on Jan 6, 2024
Thank you for your feedback

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback

8/10 Good

Matthias

Liked: Property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback

6/10 Okay

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. The only two things that I didn't like were the breakfast and climate control refrigerator. They didn't have any fruit or non-pork options for breakfast. The refrigerator didn't stay cold the whole time, it only has a 2-hour chill option which doesn't allow leftover food to stay cold.
Stayed 2 nights in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback

6/10 Okay

Janet

Liked: Room comfort
I will never stay here again. Had to wait a long time to get checked in. The breakfast buffet was a jok re. Not much to choose from. Corner Narket fridge was empty.I wa upgraded to a suite, but it isn't like any suite I stayed in before. Usually a suite has a kitchenette in it.
Stayed 2 nights in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback

10/10 Excellent

Frank

Stayed 1 night in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback

8/10 Good

Navjot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God
Stayed 1 night in Dec 2023
Response from fairfield on Jan 6, 2024
Thank you for your feedback