Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
71% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

breakfast is great,

Posted Aug 14, 2014
This was unknowingly my second trip to this hotel in 3 weeks, ( the cover image was different) and my room was directly next to the previous room and both sinks in bathrooms were clogged and never drained. For the price of over $159.oo per night when check in is 4 pm and check out is 11 am I expected a bit more. Also the surroundings were very dirty. There needs to be some work on the breakfast area as many were complaining about food not being replenished and cheap plastic cereal dispensers that never worked ( mom's were in line with children) . The food was good though. A refridge. in the room would be nice for the price as well; especially with many going to the beaches.
1 out of 5
by A verified traveler

Wet & damp

Posted Aug 13, 2014
The room smelled moldy & the floor was damp throughout & wet near the A.C. There was a lot of noise outside the room throughout the night.
2 out of 5
by A verified traveler

Second time was disappointing

Posted Aug 8, 2014
Pros: Relatively clean room
Location: Mall, Splash lagoon
We (family of 4) stayed there for a night. We didn't have very good experience and will not stay there again 1) Room had a musty small although carpet looks clean 2) Not enough towels (and we are not saying 10, at least 4 bath towel for 4 family members). 3) Microwave and refrigerator were not in the room despite repeated request well in advance and while there. Actually, the stuff just ignored our request and didn't even have courtesy to tell us that it will not be provided. We never book a hotel with-out microwave or refrigerator due to small children. I requested those well in advance and willing to pay extra 10 dollar for those items. When we reached there, the room didn't have any microwave and refrigerator. I requested the front desk again and the stuff on the other end assured us that it will be delivered. But it was never delivered and we were not told the reason for it.
2 out of 5
by A verified traveler

Basic needs at best.

Posted Aug 7, 2014
The hotel will provide for all your basic needs, but take a look at any detail and you'll see a poorly maintained, crumbling hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Aug 4, 2014
Pros: Sheets were soft and comfy. Hotel restaurant was great. Staff was very nice
Cons: The exterior was a little rough as well as the stairwells. Was a little noisy having a room near the stairs and vending machine
Location: Convenient getting on and off the interstate. shares a parking lot with a Shell station and Tim Hortons
Staff was friendly. Room was clean and comfortable. Exterior appeared a little rough at first but everything else more than made up for it. The restaurant inside the hotel was delicious, staff was attentive but not pestering. The hot breakfast the next morning was good. Hotel is easy to get to from the interstate and is right next to a gas station and Tim Hortons.
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

nice hotel, fun places to see

Posted Aug 3, 2014
Pros: right off the freeway, not to far from shopping and restaurants, waterfront. very close to casino
Location: casino and downs, presqle isle, zoo, park
stayed 3 days. enjoyed the stay. Breakfast at the hotel was good. Staff was friendly, helpful. Rooms were kept up daily.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
Pros: Nice outdoor pool and good breakfast
Cons: There was a blood stain on the bedding. No water pressure in the shower. Worst shower I've ever taken.
It was ok, nothing spectacular. Had a nice pool. No water pressure in the shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tonawanda, NY

Nice hotel very close to everything

Posted Jul 17, 2014
This hotel was great to stay at. The front desk staff was ver helpful and very friendly. The rooms were very clean and the bed were very very comfortable. The pool was very clean and it was great that it was heated. The breakfast that was included was amazing. Everything was cooked perfectly and I liked that you could make your own waffles. I also liked that we were able to have out dogs come with us. I would definately stay here again and recommend it to my friends.
2 out of 5
by A verified traveler from ohio

bad shower experience

Posted Jul 14, 2014
Pros: The hotel staff was very friendly and helpful in getting the necessary paper work for filing an accident report. We are to receive a full refund.
Cons: Make sure your cable or antenna is working. As the tv picture was horrible. Plus when
My friend had a difficult time regulating the water for the shower. She finally got it to the right temperature and half way through with shampoo in her hair the water went to scalding then to ice cold. We filed an accident report. She could have burned very badly. TV reception was horrible....very grainy picture. The lights blinked when the hair dryer was running.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2014
It was a pleasant experience the hotel needs an upgrade but the room was clean the lobby was nice. the breakfast was great. i would stay again for sure