Terrace/patio

Reviews of Leonardo Boutique Hotel Budapest M-Square

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 124 out of 193 reviews" "
Rating 8 - Good. 51 out of 193 reviews" "
Rating 6 - Okay. 11 out of 193 reviews" "
Rating 4 - Poor. 4 out of 193 reviews" "
Rating 2 - Terrible. 3 out of 193 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GM on Jan 26, 2024
Dear Stefan,thank you very much to be our guest, we hope to see you next time.

10/10 Excellent

Karl Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, staff were very friendly and helpful, (check-in staff spoke fluent English), Hotel was spotless and modern inside and was easy to access by foot or road. Central Budapest location easy walking distance to the Danube, St. Stephen's Basilica and the Market regions. Recommended. Be sure to visit the unique New York Café nearby.
Stayed 3 nights in Dec 2023
Response from GM on Dec 28, 2023
Dear Karl Frederickwe kindly thank you for rating us. We appreciate that you enjoyed your stay and were satisfied with our services.

8/10 Good

Mikee Cloudette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 22, 2023
Dear Mikee Cloudette,we kindly thank you for rating us. We appreciate that you enjoyed your stay and were satisfied with our services. Sincerely,

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location could literally walk everywhere in 10 minutes, staff were great and rooms were very large
Stayed 3 nights in Dec 2023
Response from GM on Dec 22, 2023
Dear Joe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Marta

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The receptionist was extremely rude and unhelpful. During our stay, a fire alarm went off, and several scared guests crowded in the lobby. He did nothing to ease our stress and if anything exacerbated it - he dismissed everyone’s worries as if we were crazy for being concerned, refused to call the fire brigade, refused to call the manager, and at one point left the lobby full of scared and confused guests because he was “stressed” and “needed to take a smoke break.” We explained to him multiple times that he had to call the fire brigade for us, as no guests spoke Hungarian and thus could not communicate with the firemen. He continued to refuse, stating that it was a crime to call the fire brigade (50-2000 euro fine, to be exact) when there was no fire. We asked how he was certain there was no fire, and he replied that the alarm went off due to steam coming from a shower. We asked him how he knew this, as he was not a fireman, and he snapped back that we were not firemen either. He continued to refuse to call the fire brigade even as we showed him the employee handbook and found the Hungarian fire safety laws and read them to him out loud to demonstrate that there was no fine. Overall, we would not stay here again. He was rude, condescending, inconsiderate, inhospitable, and should be fired. The hotel should strongly consider updating their fire safety instructions for employees, as this young man’s understanding of fire safety protocols and Hungarian law was lacking.
Stayed 5 nights in Dec 2023
Response from GM on Dec 22, 2023
Dear Marta,thank you for providing your detailed feedback on your previous stay with us. We really appreciate you taking the time to share your comments on your experience. Please be assured that we will precisely investigate what exactly went wrong at the time of fake-alarm at the property as we have our safety protocol in practice for such an event. Again, we are truly sorry for this unusual experience.

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities
Great location, nice and clean hotel. Towel rail didn't work so towels didn't dry properly, teabags not replenished every day Requested extra pillows but never received them Minor niggles
Stayed 3 nights in Nov 2023
Response from Gabor on Nov 28, 2023
Dear Patrick, thanks for your kind words and thanks for sharing your experiences with us. All feedback is important to us so that we can improve the quality of our services.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice food and location
Stayed 4 nights in Nov 2023
Response from Gabor on Nov 24, 2023
Dear Jorge, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from GM on Nov 20, 2023
Dear Barbara, many thanks to stay at our property, we hope to see you very soon again.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent location. Very nice hotel with updated bath. Friendly and helpful staff. Good breakfast. Highly recommend.
Stayed 6 nights in Oct 2023
Response from Gabor on Oct 26, 2023
Dear Joanne, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Budapest
I had read some reviews that had made me a little nervous before going but couldn't have been happier. Friendly, helpful but totally unintrusive staff; nice clean and comfortable room; great breakfast and excellent location.
Stayed 2 nights in Oct 2023
Response from Gabor on Oct 20, 2023
Dear Laura, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Very clean, new and well managed. Definitely recommend
Stayed 3 nights in Oct 2023
Response from Gabor on Oct 16, 2023
Dear Omar, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in central Budapest.
Stayed 5 nights in Sep 2023
Response from Gabor on Oct 6, 2023
Dear Kenneth, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Adel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice helpful staff
Stayed 3 nights in Sep 2023
Response from Gabor on Sep 29, 2023
Dear Adel, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Judit, Scarsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service
Stayed 4 nights in Sep 2023
Response from Gabor on Sep 29, 2023
Dear Judit, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Zehavit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location. Big and clean rooms.
Stayed 4 nights in Sep 2023
Response from Gabor on Sep 27, 2023
Dear Zehavit, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Gonzalo, Arvada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast area, within walking distance to transportation & restaurants.
Stayed 4 nights in Aug 2023
Response from Gabor on Sep 13, 2023
Dear Gonzalo, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Masoumeh

Stayed 1 night in Sep 2023
Response from Gabor on Sep 11, 2023
Dear Masoumeh, we are very glad that you had a great time with us and we hope to see you again soon.

2/10 Terrible

Jose Roberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My AirPods were stolen in the property and the hotel did nothing. The hotel itself is good, in a well located area and comfortable, but suffering a robbery should not happen during a trip.
Response from Gabor on Sep 5, 2023
Dear Jose Roberto, thanks for sharing your experiences with us. We are very sorry that you had an unpleasant experience with us. The truth is that after you notified us that your device was missing, we tried every possible way to find out what happened and to find it, but unfortunately we were unsuccessful. We would like to draw your attention to the fact that there is a safe in each of our rooms, where valuables can be safely stored.

10/10 Excellent

Sherie

Stayed 2 nights in Aug 2023
Response from Gabor on Sep 4, 2023
Dear Sherie, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

2/10 Terrible

Moshe

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The location is good. The room was nice,but was not clean for 2 days. Some if the things was not working. I was asking to speak to the manager and was rejected. I am traveling to Budapest every 3 months but first time in this one.
Stayed 7 nights in Aug 2023
Response from Gabor on Sep 4, 2023
Dear Moshe, thanks for sharing your experiences with us. All feedback is important to us so that we can improve the quality of our services. I would like to inform you that if you specifically instruct our staff not to clean your room for 2 days, they will indeed not clean the room for 2 days as requested.

8/10 Good

King

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean stay
Excellent location. Within walking distance to many attractions. They had coffee pods and bottled water every day. Our room had a bar fridge which was convenient. Grocery store close by if you need more drinks. There was coffee station in the lobby which was great. They only thing not up to standard was the towels. They were not soft. Definitely they were very well worn.
Stayed 5 nights in Aug 2023
Response from Gabor on Sep 4, 2023
Dear King, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Juliana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Gabor on Aug 28, 2023
Dear Juliana, we are glad to know that you enjoyed our hotel and we hope to see you soon again in Budapest.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Gabor on Aug 25, 2023
Dear Matthew, we are glad to know that you enjoyed your stay in our hotel. We hope to see you soon again in Budapest.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Gabor on Aug 21, 2023
Dear Kyle, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated hotel in the heart of Budapest. Very clean room, the staff were polite and very welcoming. Breakfast was of a good standard with a wide voice for the whole family.
Stayed 2 nights in Aug 2023
Response from Gabor on Aug 4, 2023
Dear Katarina, we are glad to know that you enjoyed your stay in our hotel. We really hope to see you back in Budapest soon.

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was in a convenient area of Budapest for everything.
Stayed 8 nights in Jul 2023
Response from Gabor on Aug 2, 2023
Dear Kurt, we are glad to know that you enjoyed your stay and thanks for sharing your experiences with us. We hope to see you soon again.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Gabor on Jul 31, 2023
Dear Lesley, we are glad to know that you enjoyed our hotel and we hope you come back soon.

10/10 Excellent

Beverly, Fort Myers

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to the beautiful room and service, one of my traveling companions had a fall and had to rest at the hotel prior to being picked up by our travel contact. All of the staff went above and beyond, providing her a place to rest, providing ice to reduce swelling and even directing us to a pharmacy to get some medication. I can't say enough about the hospitality and friendliness of the staff.
Stayed 1 night in Jul 2023
Response from Gabor on Aug 7, 2023
Dear Beverly, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t use any other amenities at hotel other than room and luggage lockers inside in day of check out. That in itself was a huge convenience!
Stayed 4 nights in Jun 2023
Response from Gabor on Jul 27, 2023
Dear Linda, we are glad to know that you enjoyed our hotel and we hope you come back soon.

10/10 Excellent

Miss

Stayed 3 nights in Jul 2023
Response from GM on Jul 24, 2023
Dear Miss,many thanks to stay at out property, we hope to see you very soon again.

6/10 Okay

??

Traveled with family
Liked: Cleanliness
Good hotel
Stayed 4 nights in Jul 2023
Response from Gabor on Jul 14, 2023
Dear ??, thank you very much for your kind words. We hope to see you again soon.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with friendly helpful staff
A good hotel in a good location with good transport nearby and many sites within easy walking distance. The staff were really friendly and helpful and the room cleaned daily if requested although there was an occasional drainy smell particularly in the bathroom. Decent breakfast provided. The room was quiet despite being in a fairly busy tourist area.
Stayed 4 nights in Jul 2023
Response from Gabor on Jul 14, 2023
Dear A, we are glad to know that you enjoyed your stay and thanks for sharing your experiences with us. We hope to see you soon again.

8/10 Good

muadh

Very good location, large rooms, generous with water. What I don’t like was the sound isolation, you hear everything around. Towels weren’t perfectly cleaned. The receptionists some were friendly & some were not.
Stayed 5 nights in Jul 2023
Response from Gabor on Jul 14, 2023
Dear Muadh, thanks for sharing your experiences with us. All feedback is important to us so that we can improve the quality of our services.

10/10 Excellent

Esti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Gabor on Jul 13, 2023
Dear Esti, we are glad to know that you enjoyed your stay in our hotel and we hope you come back soon.

10/10 Excellent

Qiang, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean and convenient. The room is a little bit small
Stayed 1 night in Jul 2023
Response from Gabor on Jul 13, 2023
Dear Qiang, we are very glad that you had a great time with us and thank you very much for your kind words.

6/10 Okay

Sungmin

Stayed 2 nights in Jul 2023
Response from Gabor on Jul 10, 2023
Dear Adi, all feedback is important to us so that we can improve the quality of our services.

10/10 Excellent

laurie j

Traveled with partner
Good location, very comfortable, really nice breakfast and ni e front desk staff.
Stayed 1 night in Jun 2023
Response from Gabor on Jul 6, 2023
Dear Laurie J, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

David, Pinellas Park

Liked: Cleanliness, staff & service, property conditions & facilities
Typical small rooms like most of Europe, but newly redecorated and clean, with good a/c. Centrally located - a pedestrian’s dream. Airport bus right out front. Main metro hub down the block. Very happy with a lucky choice. Tv has several English channels plus French and Russian at least.
Stayed 4 nights in Jun 2023
Response from Gabor on Jul 5, 2023
Dear David, we are very glad that you had a great time with us and thank you very much for your kind words. We hope to see you again soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Gabor on Jul 3, 2023
Dear Diana, we are glad to know that you enjoyed your stay and thanks for sharing your experiences with us. We hope to see you soon again.

10/10 Excellent

Linda, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely boutique hotel in a fantastic location in popular 'M' Square on the edge of the lively Jewish quarter. The informative 'Free Tours' start in the plaza, and it's across the street from the major subway station and buses, including the airport express. Big rooms, elevator, good staff. Lots of restaurants all around it.
Stayed 4 nights in Jun 2023
Response from Gabor on Jun 27, 2023
Dear Linda, we are very glad that you had a great time with us and thank you very much for your kind words. We hope to see you again soon.

4/10 Poor

Rahul

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not clean, poor facilities. Wouldn’t recommend.
Response from Gabor on Jun 26, 2023
Dear Rahul, thanks for sharing your experiences with us. All feedback is important to us so that we can improve the quality of our services.

10/10 Excellent

HOSEOK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Gabor on Jun 15, 2023
Dear Hoseok, we are glad to know that you enjoyed your stay and thanks for sharing your experiences with us. We hope to see you soon again.

6/10 Okay

NAVA

Stayed 4 nights in Jun 2023
Response from gm on Jun 28, 2023
Dear Nava, thanks for rating us, we hope to see you next time

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gabor on Jun 8, 2023
Dear Inna, we are glad to know that you enjoyed your stay. We hope to see you soon again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Gabor on May 31, 2023
Dear Susan, we are glad to know that you enjoyed your stay in our hotel and we hope you come back soon.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay in Budapest. Spacious, modern well-appointed room with all the amenities. Very convenient location to all the sites. Walked everywhere. Dining options right outside the property. Great value and highly recommend.
Stayed 3 nights in May 2023
Response from Gabor on May 31, 2023
Dear Dawn, we are very glad that you had a great time with us and thank you very much for your kind words. We hope to see you again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great 2 night stay in downtown Budapest ( on the Pest side), near all the famous sights. Easy walking distance to great restaurants and all the bus stops. Fabulous hotel.
Stayed 2 nights in May 2023
Response from Gabor on May 31, 2023
Dear Holly, we are glad to know that you enjoyed our hotel and thanks for praising our staff and services. We hope to see you soon again in Budapest.

10/10 Excellent

Whitney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Gabor on May 15, 2023
Dear Whitney, we are very glad that you had a great time with us and we hope to see you again soon.

10/10 Excellent

Merriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good boutique hotel.
Stayed 1 night in May 2023
Response from Gabor on May 8, 2023
Dear Merriel, we are very glad that you had a great time with us and thank you very much for your kind words. We hope to see you again soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 3 nights in May 2023
Response from Gabor on May 8, 2023
Dear Michelle, we are glad to know that you enjoyed your stay and thanks for sharing your experiences with us. We hope to see you soon again.