“hotel is good enough if you have to stay in Gelsenkirchen”

Dusseldorf near by is far better place as is every other place near by. If you need to be in gelsenkirchen then this hotel is well situated but I would not go to gelsenkirchen unless I really had too.

“Convenient location”

Hotel located right in the centre of Gelsenkirchen 200 yards from the Hauptbahnhof so all tram connections to the Ruhr on your doorstep but in a nice area. Also in the middle of the shopping centre although shops not much to shout about!!

“Find another hotel”

The staff were very unfriendly. Unwilling to help with issue with my room phone. They were rude during all interactions. Perhaps they do not like American travelers. The room was not very clean and the bed was dreadful.

“staff's lack of responsibility, hospitality”

I asked the hotel to keep envelopes delivered from a ticket dealer until my arrival. However, they could not do even an easy thing like this! After all I couldn't receive the tickets during stay and couldn't see Bundesliga football games. I will never stay again at any of their hotels throughout Germany!