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Reviews of Campanile restaurant BASILDON - East of London

2.5 out of 5
Campanile restaurant BASILDON - East of London
A127 Southend Arterial Road, Pipps Hill, Basildon, England

Reviews

6.4
Rating 10 - Excellent. 106 out of 698 reviews" "
Rating 8 - Good. 219 out of 698 reviews" "
Rating 6 - Okay. 155 out of 698 reviews" "
Rating 4 - Poor. 109 out of 698 reviews" "
Rating 2 - Terrible. 109 out of 698 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service
Very close to A127 which is handy but it can also be noisy though not the Hotel's fault.Very close to large Retail Park (Pipps Hill) which is useful for food. Guests need to be reminded of the need not to slam doors at any time particularly at night, slightly annoying that parents allow their children to run around in the dining area. O therwise accomodation suitable for my needs.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you Peter for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Straightforward room and board, fine for my needs. Nothing to criticise
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you William for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

6/10 Okay

rodney

Liked: Cleanliness
Disliked: Property conditions & facilities
Very uneven path ways could be dangerous.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you Rodney for your feedback. We hope to welcome you again soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deputy General Manager on Feb 23, 2024
Thank you Sarah for your feedback, we hope to welcome you bank in the future.

8/10 Good

Ahmet

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Thank you Ahmet for your feedback. We look forward to welcome you again soon.

4/10 Poor

Anita

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tired. Room was very cold on arrival and took a long time to war up. I tried ringing reception but got no answer. The entrance outside the room was unsafe to get in or out of and I nearly fell over several times. Number 6 room. Outside the concrete path directly at the door was lifted and made getting in and out difficult, a health and safety issue.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you Anita for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Imole

Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you Imole for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for dogs walking
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you David for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good value, clean and warm
It was fine for the money. The first room they offered me had not been cleaned but they quickly sorted me out with another one. Very friendly and helpful staff. It felt a bit soulless on a cold November night but it served it's purpose - an affordable, clean, warm bed for the night.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you for your feedback. Please accept our sincerest apologies for the error with the first room. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

6/10 Okay

Tracey

Business traveler
Disliked: Cleanliness, property conditions & facilities
The property is very dated. I think they have long-term guests staying here as there are a lot of personal effects outside the rooms. The rooms look clean but on closer inspection, my attention to detail is needed. Breakfast is plentiful and cooked to order. The staff is very pleasant.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Thank you Tracey for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We are happy to hear that you have enjoyed your breakfast with us and our team has look after you well during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Joshua-brandon

Traveled with group, Business traveler
Was lovely room was very clean and price was good would definitely stay again thank you
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you Joshua-Brandon for your feedback. We are pleased to hear that you have enjoyed your stay and we look forward to welcome you again soon.

2/10 Terrible

Scott

Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Thank you Scott for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Oliver

Business traveler
Liked: Cleanliness, staff & service, room comfort
I was very happy with the hotel stay, it was ideal for the venue which i needed to go too. The only small negative thing was that there was no electrical socket near to the bed.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you Oliver for your feedback. We have taken onboard your feedback and will work on further improvements. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

8/10 Good

Ades

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
clean and comfortable
clean and comfortable
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you Ades for your feedback. We are pleased to hear that you have enjoyed your stay. We look forward to welcome you again soon.

6/10 Okay

Carl

Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you Carl for your ratings. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tired
Tired but clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank you John for your feedback. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

R

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 12, 2023
Thank you R for your ratings. We hope to welcome you again soon.

8/10 Good

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you Rey for your ratings. We look forward to welcome you again soon.

4/10 Poor

Peter

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you Peter for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

khalid

Business traveler
Liked: Cleanliness, property conditions & facilities
At Reception asking 100£ deposit if any damages so they deduct, its motel type,
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you Khalid for your feedback. Please accept out sincerest apologies that some of your expectations were not met during your stay. An automated email was sent upon confirmation advising of the pre-authorisation. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you Paul for your ratings. We hope to welcome you again soon.

6/10 Okay

Caroline

Liked: Staff & service
Disliked: Property conditions & facilities
Good for the price
For the price - it’s very good value, but it is very basic and quite dated. The ladies at reception were fantastic!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Thank you Caroline for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We have taken onboard your feedback and will continue to work on improvements. We are pleased to hear that our team has looked after you well during your stay. We hope to welcome you again soon.

2/10 Terrible

Marlena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't bother
The carpet smelled like vomit. The room didn't have Aircon so we almost had a heat stroke and lastly you could hear everything through the walls and the couple next door to us were drinking and talking loudly until 5.45am so we didn't get much sleep
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Thank you Marlena for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. Please kindly inform our 24/7 reception team with any challenges during your stay and our team will gladly assist. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Jonathan

Disliked: Property conditions & facilities
Needs a good up grade
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Thank you Jonathan for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work towards further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Thomas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you Thomas for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Quick bit of comfort for a short stay in Basildon.
Parking was available extensively and it was convenient to register the vehicle. There's a great menu at the restaurant and the food was tasty. The reception staff were welcoming warm and friendly. Overall I'm pleased with how my stay went at the Hotel Campanile. The room was comfortable and warm and it had excellent ventilation. It was quaint in its layout with a welcoming porch that was entered into by a quirky walkway. Facilities like tea and coffee in the room made the stay over night more enjoyable. There was a great selection of channels of a wide-screen television with high-definition. The location of the room was convenient as it was close to the where service was good. The facilities in the room appeared simple but the standards were acceptable. The linens were clean and fresh towels were provided the stay went very well. The nearby roads continued to be busy however there was quiet enough for a sound sleep. As the hotel was respectably convenient, it remains as a place worth noting for a short stay.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you Jeffrey for your feedback. We are pleased to hear that you have enjoyed your stay. We hope to welcome you again soon.

2/10 Terrible

Vicky

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute disgrace!
Absolute disgrace from the moment we pulled up outside! - run down - very dirty - damaged furniture - very hard and small bed - very small room and bathroom - very dirty restaurant - very bad service upon arrival This place should be closed down it looks like it attracts people that are paying for their rooms by the hour! It is absolutely disgusting!
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you Vicky for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Lee

Stayed 1 night in Aug 2023
Response from General Manager on Sep 13, 2023
Thank you Lee for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Aysha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tracey on Aug 16, 2023
Thank you Aysha, for your feedback. We look forward to welcoming you back in the future.

8/10 Good

Felicity

Traveled with family
Liked: Cleanliness, staff & service
This was a perfect budget hotel. Looks like a slightly run-down motel and the room was small so the wardrobe was in the bathroom, but we wanted a comfy bed for the night and that's what we got. V comfy. Staff great. No frills.
Stayed 1 night in Aug 2023
Response from Tracey on Aug 16, 2023
Thank you Felicity for your feedback. Please accept our sincerest apologies that some of your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Roxana

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again! To noisy, to cold and we are in August, you can hear all the cars that are passing on the route. We had two beds in the room, one was different , one normal. The pictures of the site looks so good, but in reality no.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 11, 2023
Thank you Roxana for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

Naomi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 11, 2023
Thank you Naomi for your ratings. We hope to welcome you again soon.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
There was insects in our room and at 04:30 I was awaken by shouting from another room. Also whilst waiting for a taxi in the car park a stranger on his balcony with food in his hand shouted at me “Alright mate” Not good…… Would not stay again 😡
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you Kevin for feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you Sharon for your ratings. We look forward to welcome you again soon.

4/10 Poor

ANDREW JAMES

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Dated and in need of updating. The basin was cracked. Shower control stiff and unable to adjust. Furniture not in best of condition. Price too high for conditions. Food good but not a good selection. With it's position road noise was a problem.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you Andrew for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Colin

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you Colin for your ratings. We look forward to welcome you again soon.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
For the £130 you expect some kind of value for money.. but honestly if i view the room beforehand i would never of booked it. Absolutely needs a revamp to say the least. And the Audacity to ask for a 100 pound deposit is a cheek as the room could not of been made worse if you tried.. lets see if i fet my 100 back as we made the room cleaner than we arrived..
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Thank you John for you feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you Jacob for your ratings. We hope to welcome you again soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Brian

Liked: Staff & service
Over all very helpful staff and rooms were very clean. Property looked to be in need of repairs.
Stayed 12 nights in Jun 2023
Response from General Manager on Jul 7, 2023
Thank you Brian for your feedback. We are pleased to hear that our team has looked after you well during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor quality hotel.
Room smelt of smoking. Asked for another room which was provided. The condition of this room was awful, with chipped furniture. Decided not to stay there and requested a full refund which was approved. Would definately not stay there.
Stayed 4 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you Robert for your feedback. Please accept our sincerest apologies that your expectations were not met. We have processed the full refund to you as requested. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Deborah

Stayed 1 night in Jun 2023
Response from General Manager on Jun 7, 2023
Thank you Deborah for your ratings. We are pleased to know that you have enjoyed your stay. We look forward to welcome you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, friendly staff, great value for money.
Stayed 7 nights in May 2023
Response from General Manager on May 12, 2023
Thank you for your feedback. We are pleased that you have enjoyed your stay and our team has looked after you well. We look forward to welcome you again soon.

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Eh…….
Norman Bates motel
Stayed 1 night in Apr 2023
Response from General Manager on Apr 28, 2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 21, 2023
Thank you Christopher for your ratings. We look forward to welcome you again soon.

8/10 Good

Sally Louise, San Cayetano

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A convenient stopover. Ideal if you don’t need a hotel, just somewhere to sleep. Basic but comfortable with restaurant and bar
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 5, 2023
Thank you Sally for your feedback. We are pleased to hear that you have enjoyed your stay. We look forward to welcome you again soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scarred for life
Strange layout. Very run down. Held £100 from account in case of damages even tbough the room was covered in damage and took 2 days to refund it back. It was clean at least. The worst thing was the musty smell as soon as you entered the room and it caught the back of your throat. I couldnt get rid of it and it kept me awake. I could not wait for the morning to come to leave. The shower was nice and hot though and there was shower jel. Im not particularly fussy and wanted cheap and cheerful. This was cheap but definately not cheerful. Avoid. I wouldnt let my dogs stay here
Stayed 1 night in Mar 2023
Response from General Manager on Mar 31, 2023
Thank you for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have taken onboard your feedback and will work on further improvements. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Daryl

Stayed 1 night in Mar 2023
Response from General Manager on Apr 5, 2023
Thank you Daryl for your rating. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Mr Shane

Stayed 1 night in Mar 2023
Response from General Manager on Mar 9, 2023
Thank you Mr Shane for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

David

Stayed 1 night in Feb 2023
Response from General Manager on Feb 20, 2023
Thank you David for your ratings. Please accept our sincerest apologies that your expectations were not met during your stay. We hope you will give us another opportunity to better serve you in the future.