“In need of an update, but pretty good.”

I stay fairly regularly at the Churchgate as it is convenient for my office. On a positive note:- The customer service at reception has always been excellent. The food I have had here is great, both the a la carte restaurant and the buffet breakfast, and the rooms are of a decent size with good showers and comfortable beds. On the downside, the wifi didn't work when I stayed there, and as a quite rural location my laptop's dongle and 3G services were intermittent - not a fault of the hotel but worth considering. There's no hot food available after 9pm too, which can be a little irritating. There also appears to be no lifts? Overall the hotel could do with a refurb, however they have recently changed the carpets and slightly updated the reception and bar areas, but it still looks quite old fashioned.

“comfortable in Harlow”

Hotel was easy to find and good access from m11. Reception staff profesional and check in was satisfactory, though a few pleasantries would not go amiss. Room was adequate for our needs and clean. Leisure area could have been cleaner but staff there were informative. Overall for a short breakaway, was great and buffet breakfast a good end to weekend !

“Great Hotel, High Standards”

Good food, great service, excellent room, good value. Leisure facilities included.

“Not impressed”

Wall paper peeling. Floor was dirty. Paint peeling off the windows. Hole in the wall. Changed rooms, staff were not happy about this request. the 2nd room was slightly better. The best thing about the room was we found money on the floor. The spa/pool was ok, but after getting out of the pool, and walking around the pool, we had black feet.