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Reviews of Marygreen Manor Hotel

4 out of 5
Marygreen Manor Hotel
London Road, Brentwood, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 347 out of 624 reviews" "
Rating 8 - Good. 199 out of 624 reviews" "
Rating 6 - Okay. 54 out of 624 reviews" "
Rating 4 - Poor. 17 out of 624 reviews" "
Rating 2 - Terrible. 7 out of 624 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carole

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked everything about it
Stayed 1 night in Apr 2024
Response from Reservations on Apr 15, 2024
Dear CaroleThank you for your wonderful comments, we are pleased to see that you had an enjoyable stay. We look forward to welcoming back soon.

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a hotel owner myself, cleanliness is the more important thing to me and this hotel was sparkling clean.
Stayed 2 nights in Apr 2024
Response from reservations on Apr 5, 2024
Dear FionaThank you for your lovely comments, we shall pass you comments on to the Housekeeping department. We hope to welcome you back soon

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying just 1 night, post holiday before heading home to the NE. We arrived late, greeted by a friendly member of staff. Our room was comfortable and spotlessly clean. Kettle, coffee, tea, water, biscuits and fruit were all available in the room. The bathroom was also spotless and fully equipped. Breakfast was varied and friendly staff welcomed us. All in all a great stay, would recommend to others
Stayed 1 night in Mar 2024
Response from Reservations on Mar 28, 2024
Dear GemmaThank you for your wonderful review, we are pleased to see that you had an enjoyable stay with and hope to have the pleasure of welcoming you back soon#

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night so can't offer much insight, but staff were welcoming, my room was lovely as well as clean, and it was a nice peaceful setting, not far from shops/restaurants etc. Would stay again!
Stayed 1 night in Mar 2024
Response from reservations on Mar 25, 2024
Thank you for your wonderful review, we are pleased to see you had a wonderful stay with us.We hope to have the pleasure of welcoming you back soon..

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful buildings, high quality furniture and great food offerings. Staff very welcoming and hard working. Will definitely return.
Stayed 1 night in Mar 2024
Response from Reservations on Mar 4, 2024
Dear NickyThank you for taking the time to complete your post stay review. We are pleased to see you had a wonderful stay with us and you found our colleagues welcoming. We look forward to welcoming you back soon.

10/10 Excellent

AA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Reservations on Feb 22, 2024
Thank you very much and glad you had a pleasant stay with us.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another lovely stay at this hotel.
Stayed 1 night in Jan 2024
Response from Reservations on Feb 5, 2024
Dear GaryThank you for your comments, we are pleased to see you enjoyed you stay with us again. We look forward to welcoming you back soon

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Staff
The staff are exceptional ! We really noticed how helpful and kind they were … Food great too The room had some nice touches and was very cozy
Stayed 1 night in Jan 2024
Response from Reservations on Feb 5, 2024
Dear HelenThank you for your wonderful comments, we have passed these on. We hope to welcome you back soon.

8/10 Good

Jacob

Stayed 2 nights in Jan 2024
Response from Reservations on Feb 5, 2024
Dear JacobThank you for completing your post stay comments, we are happy to see that on the whole you had an enjoyable stay.

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Reservations on Feb 5, 2024
Dear JeanetteThank you for taking the time to complete your review. we are happy to read you had a enjoyable stay with us.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Reservations on Feb 5, 2024
Thank you for completing your post stay review, we are pleased to see you had a nice stay with us.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde Worlde charm
Just an overnight stay in a location that is convenient for London, into Essex and links via the M25 and A12. Room was well equipped and clean. Staff were friendly and welcoming. Excellent breakfast. The rate for the B&B room chosen was good value for money.
Stayed 1 night in Dec 2023
Response from Reservations on Feb 5, 2024
Dear CarolThank you for your review, we are happy to see that on the whole you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic building
Beautiful historic building, everywhere spotlessly clean! Easy parking, staff very friendly and helpful. Had a good breakfast, freshly cooked, with a good selection for continental breakfast as well. Sat in the lounge by the log fire having an evening drink, it was so atmospheric, it was wonderful! A unique place to stay.
Stayed 1 night in Dec 2023
Response from Reservations on Dec 20, 2023
Thank you for your wonderful review. We are pleased to read that you had an amazing stay with us and we hope to have the pleasure of welcoming you back soonKind regards

8/10 Good

Alan

Stayed 1 night in Dec 2023
Response from Reservations on Dec 17, 2023
Thank you for taking the time to complete your review. We are happy to see you had an enjoyable experience at Marygreen Manor. We hope to have the pleasure of seeing you again soon

8/10 Good

Hugo

Traveled with family
Nice and charming old manor
Stayed 3 nights in Dec 2023
Response from Reservations on Dec 17, 2023
Thank you for completing your post stay review. We are pleased to see that on the whole you had an enjoyable experience at Marygreen Manor. We hope to have the pleasure of welcoming you back in future

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on Dec 17, 2023
Thank you for you review. We are happy to see you had an enjoyable stay at Marygreen Manor and hope to welcome you back soon

6/10 Okay

Tracy

Liked: Cleanliness, property conditions & facilities
Lovely building, unhappy staff
Beautiful building but sadly unhappy staff that snapped at each other. Even the management appeared rude to the rest of the staff, there was no manners or politeness between them. We had to wait a long time for the bartender but humiliation is not nice to see. Also our room had no heat working.
Stayed 1 night in Dec 2023
Response from Reservations on Dec 17, 2023
Dear TracyThank you for your comments we are sad to read that stay was tarnished by our colleagues. We have passed your comments onto the General Manager to address with the management team. We hope this will not deter you from returning to Marygreen Manor in the future

4/10 Poor

Jon

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stuck in the 80's
The Marygreen Manor aka The Moat House back in the day used to be an exclusive venue but its not moved on with the times - its very tired and needs a complete refurbishment for the price you're paying.
Stayed 1 night in Dec 2023
Response from Reservations on Dec 17, 2023
Thank you for taking the time to complete your review. We are sorry to read of your disappointment. We have passed your comments on to the General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on Nov 24, 2023
Dear PaulThank you for completing the post stay review. We are pleased to see you had an enjoyable stay with us. We hope to welcome you back in the future.

10/10 Excellent

GERALD

Stayed 1 night in Nov 2023
Response from Reservations on Nov 9, 2023
Dear GeraldThank you for completing your post stay review. We are pleased to see that you had an enjoyable stay with us and hope to welcome you back soon Kind regardsReservations

10/10 Excellent

Sunitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this venue, old and traditional TUDOR setting. Just simply lovely.
Stayed 1 night in Oct 2023
Response from Reservations on Oct 31, 2023
Thank you for completing your post stay review. we are happy to to see you had a wonderful stay with us. We hope to welcome you back soon

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel
Clean & comfortable
Stayed 1 night in Oct 2023
Response from Reservations on Oct 31, 2023
thank you for your wonderful review, we are pleased to see you had an enjoyable stay with us.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Pretty Good
Stayed here for one night on a business trip. Hotel was very nice and really handy, but unusually the staff really weren't very helpful. We checked in and had no idea how to find our room, everything felt a bit too much like effort and that was disappointing as the hotel itself is very good.
Stayed 1 night in Oct 2023
Response from Reservations on Oct 16, 2023
Dear MarkThank you for completing your review, we are pleased to see that on the whole you had an enjoyable stay with us. We are sorry to read of the issue you had with the staff and have passed your comments on to the General Manager to address.

10/10 Excellent

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Tudor Hotel
Picked because we needed a stopover travelling south into London. Location is perfect, just off M25 but nice and quiet. Beautiful hotel, as good as the photos on the website, really happy with our stay overall. 8yo son recently been learning about the Tudors and Henry 8th so he was very impressed! The only thing that let it down was breakfast. Paid for full English but ingredients seemed poor quality, tinned mushrooms, not very nice sausage. Such a shame as the room we ate in was incredible! All the staff we came across were friendly and helpful. Would definitely stay again but wouldn’t pay for breakfast I don’t think.
Stayed 1 night in Sep 2023
Response from Reservations on Sep 18, 2023
Dear KirstyThank you for completing your review, we are pleased to see that you and your son enjoyed your stay. we are sorry to read of your disappointment over the breakfast, we have passed your comments on to the Head Chef and General Manager. We hope this will not deter you from returning to Marygreen Manor in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again
Interesting Tudor period style hotel. Exterior rooms in a motel arrangement surrounding a nice garden. Room was very spacious and clean with TV, Wi-Fi and a bath. No air-con in our room (only a fan). But, I noticed that some adjacent rooms had mobile units. Food was excellent, prices reasonable and service friendly.
Stayed 1 night in Sep 2023
Response from Reservations on Sep 18, 2023
Dear DavidThank you for taking the time to complete your post stay review. We are happy to see that you had an enjoyable stay and we hope to have the pleasure of welcoming you back in the future

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Reservations on Sep 7, 2023
Dear DianeThank you for completing your post stay review, we are pleased to see you had an enjoyable stay with us.

8/10 Good

PATRICIA

Liked: Cleanliness
Marygreen
Lovely place but rooms in need of a refresh. Breakfast was a bit chaotic.
Stayed 2 nights in Sep 2023
Response from Reservations on Sep 6, 2023
Dear PatriciaThank you for completing your online review, we are pleased to see that on the whole you had an enjoyable stay. we are sorry to read that you found the Breakfast a bit chaotic and the decor a bit dated, we have passed your comments on to the General Manager to look into

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, lots of history.
A lovely place to stay, we had a garden view room which was great. The staff were lovely and the food was good too. We even had a portable aircon unit in our room. Only slight criticism was that the bed was quite hard and not very comfy, but that is a very personal thing and someone else might have loved it.
Stayed 2 nights in Sep 2023
Response from reservations on Sep 4, 2023
Dear NeilThank you for completing you post stay review, we are happy to see that on the whole you had an enjoyable stay with us. We are sorry to read that you found the bed a bit uncomfortable.We hope this will not deter you from returning

8/10 Good

Mark, Havant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on the front desk was very friendly and helpful. The room, although the décor was 'dated', was very comfortable with plenty of room. Bed was super comfy, and shower was nice (some recent hotels I've stayed in had poor power). Would stay again when next in the area.
Stayed 1 night in Aug 2023
Response from Reservations on Sep 4, 2023
Dear MarkThank you for your post stay review, we are pleased to see that our colleague looked after you and you found the bed comfortable. We look forward to welcoming you back next time you are in the area.

8/10 Good

Janine

Traveled with family
Liked: Amenities
Pretty property and gardens, very helpful staff.
Stayed 1 night in Aug 2023
Response from Reservations on Sep 1, 2023
Dear JanineThank you for completing your post stay review, we are pleased to see you had an enjoyable stay with us.

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect for the M25 motorway. The manager Mr Yusif Daher was exceptionally pleasant & helpful. The receptionist Ayman was also extremely polite & obliging. The rooms are clean, the beds are comfortable & there is plenty of space to put clothes etc away. The rooms are a little dated but really pleasant. I would much rather stay in a place like the Marygreen than a hotel that belongs to a chain which are usually soulless & lack character. The Marygreen is homely & welcoming & the staff are amazing which contributes to making this such a great place to stay. Reasonably priced, good food & exceptional service. It was originally a Tudor Manor House & still has many of its original features. Free on site parking . I can highly recommend the Marygreen hotel
Stayed 2 nights in Aug 2023
Response from Reservations on Aug 31, 2023
Dear JeanetteThank you for your wonderful review, we are pleased to read that our colleagues looked after you and you appreciated the charm of the 16th Century Building. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Marygreen for 3 nights and enjoyed the experience. The food was excellent as were the helpful and friendly staff. Beautiful building, only suggestion would be to update shower and have a more accessible TV. Garden is lovely.
Stayed 3 nights in Aug 2023
Response from Reservations on Aug 29, 2023
Dear JoyceThank you for your review, we are pleased to see you had a nice break with us. We have passed your comments on to the General Manager regarding the Showers

10/10 Excellent

Tara

Stayed 1 night in Aug 2023
Response from Reservations on Aug 21, 2023
Dear TaraThank you for completing your post stay review. We are happy to see that you had an enjoyable stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Melvyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect……..almost!
Extremely comfortable stay. Everything was first class. They even have charging points, BUT BUT BUT, the most expensive electricity in the country at £1.10/kWh, outrageous. Shame because everything else was perfect.
Stayed 1 night in Aug 2023
Response from Reservations on Aug 17, 2023
Thank you for completing your online review, we are pleased to see that on the whole you enjoyed your stay with us. We have passed your comments on to the General Manager regarding the cost of the charging points

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay 😊
Stayed 1 night in Aug 2023
Response from Reservations on Aug 16, 2023
Dear RobertThank you for completing your online review, we are pleased to see you enjoyed your recent visit to Marygreen Manoe. We hope to welcome you back soon.

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a lovely laid out old Manor House - ancient. This is definitely a wow factor. Outside gardens are in a quadrangle- very pretty on august.. The room we had was fine. Not outstanding. Just could do with a make over ! Tiles in bathroom need grouting ! Hallway going into the room, smelled very musty. Not pleasant. Bed could do with a new mattress or a topper on it. Saying all this makes it sound not great- reality is, it was fine. Ps breakfast was really good.
Stayed 1 night in Aug 2023
Response from Reservations on Aug 14, 2023
Dear AliThan you for taking the time to fill out your Post Stay review. We are pleased to see that on the whole you enjoyed your stay. We were sorry to read however about the bed and smell issues you mentioned, we have passed these on to the Head Housekeeper and General Manager to investigate.

10/10 Excellent

Steve

Stayed 2 nights in Jul 2023
Response from Reservations on Aug 3, 2023
Dear SteveThank you for your review. We are pleased to see you had an enjoyable stay with us and hope to have the pleasure of welcoming back in the future

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations on Jul 26, 2023
Dear RicardoThank you for your review, we are pleased to see you had an enjoyable stay with us.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Second time staying which didn’t realise. Room was recently refurbished, overall a good stay, quiet, comfortable, evening meal was nice however didn’t use the breakfast facility. There isn’t a lot around the area from what I noticed however was a business trip so not an issue.
Stayed 2 nights in Jul 2023
Response from reservations on Jul 21, 2023
Dear AndrewThank you for your review, we are pleased to see that on the whole you had an enjoyable return visit to Marygreen Manor. We hope to welcome you again and maybe you will be able to sample our wonderful breakfast.

10/10 Excellent

Sabine

Stayed 1 night in Jul 2023
Response from Reservations on Jul 18, 2023
Thank you for your wonderful score, we are pleased to see you had an enjoyable stay with us

10/10 Excellent

Christine

Stayed 2 nights in Jul 2023
Response from Reservations on Aug 14, 2023
Thank you for completing your review, we are pleased to see you had an enjoyable stay with us. We hope to see you again soon.

4/10 Poor

Lee

Not so good
I think they should have told me that they had a venue wedding venue on when I was booking because otherwise I probably would not have booked we had a hallway but blocked up with people arguing and threatening to fight then the hotel told us they'd already chucked some people out this is the second time I've stayed I'm disappointed in this time
Stayed 1 night in Jul 2023
Response from Reservations on Jul 11, 2023
Dear LeeThank you for completing your post stay review. We are sorry to read of the disturbance you experienced this time and hope it will not deter you from Marygreen Manor in the future, please give the hotel a call if you do to see if we have any functions booked.

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent venue for relaxation. Spacious and well-appointed rooms. Efficient staff, particularly Michael in the restaurant and Eamonn on the front desk, who answered all pre-booking questions patiently and accurately.
Stayed 2 nights in Jul 2023
Response from Reservations on Jul 11, 2023
Dear GrahamThank you for taking the time to complete your post stay review. We are happy to read your enjoyed our wonderful Hotel and our colleagues looked after. We have passed your comments on to the staff especially to Michael and Eamonn.

10/10 Excellent

Gillian

Stayed 1 night in Jul 2023
Response from Reservations on Jul 11, 2023
Dear Gillian Thank you for your wonderful review, we are pleased to see that you had an enjoyable stay with us.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay, wonderful buildings and rooms and great staff. Thoroughly recommended😊
Stayed 1 night in Jul 2023
Response from Reservations on Jul 3, 2023
Dear JoanneThank you for your wonderful comments, we are happy to see you had an enjoyable stay and have passed your comments on

10/10 Excellent

VALERIE

Stayed 2 nights in Jun 2023
Response from Reservations on Jun 30, 2023
Dear ValerieThank you for taking the time to complete your online review, we are pleased to see that you had an enjoyable stay with us

8/10 Good

Alison

Stayed 1 night in Jun 2023
Response from Reservations on Jun 26, 2023
Dear AlisonThank you for completing your online review, we are pleased to see that you had an enjoyable stay with us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Reservations on Jun 22, 2023
Dear NeilThank you for taking the time to complete your psot stay revew. We are happy to see that you had an enjoyable stay with us.

2/10 Terrible

Pauline

Stayed 1 night in Jun 2023
Response from Reservations on Jun 19, 2023
Dear PaulineThank you for completing your online review, we are sorry hear that you did not like the Free Upgrade you were given and we beleive you have been discussing your issues with our General Manager.

6/10 Okay

VANNESSA

Stayed 1 night in Jun 2023
Response from Reservations on Jun 19, 2023
Dear VannessaThank you for completing your onlne review, we are pleased to see that on the whole you enjoyed your stay, please do not hesitate to contact us if there are any aspects you wish to discuss.