Dear Justin,We are very sorry to hear that these were your perceptions. At our accommodations, we welcome a variety of travelers regardless of race, religion, creed, or sexual orientation. Please know that we strongly uphold these values in any and all situations. Thank you for your feedback, and we wish you well in your future travels.

Dear Diane,Thank you for leaving us a review. We are disheartened that we were unable to meet your expectations. Our tea will be sure to investigate to see how we can improve the guest experience. Your feedback is very much appreciated.

Dear Mary,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another opportunity to provide you with a seamless experience in the future.

Dear Janice,Your feedback has been heard, and we will be sure to share it with our housekeeping and maintenance teams to be reviewed. It is our hope that you brought this to the attention of our team while you were still at the property, however, we apologize if we were unaware of this issue.

Dear Gwen,Though we are glad you enjoyed our comfortable beds, we regret that other aspects of your stay fell below your expectations. Rest assured, your feedback regarding our property is much appreciated as we take action to make the appropriate changes and improvements, especially concerning our attention to cleanliness. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

Dear Don,We are very sorry to hear about your license. What you've shared is not common, but we will certainly make sure that it does not happen again. Thank you.

Dear Kathy,Though we are glad you enjoyed our friendly front desk staff, we regret that you didn't have the exceptional visit we strive to provide otherwise. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, accommodations, and all we offer in the best light. As your travels continue, we wish you well and hope you consider giving us another chance to change your perceptions someday.

Dear Heather,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Your feedback is important to us, and we will be sure to share your review with our team for improvement. Please book another stay with us in the future, so we can exceed your expectations.

Dear Wayne,We aim to provide our guests with a comfortable and enjoyable stay. It seems that we have some work to do, and we will be sure to share your feedback with our maintenance and housekeeping teams. Guest feedback helps us improve, and that is what we intend to do. Thank you for reaching out, and we hope to host you in the future for a stay that meets all your expectations.

Dear Sherry,We appreciate you choosing to stay with us. However, we are distressed to read your review. This is not how we wish to portray ourselves, as our team strives to maintain the highest standards for our accommodations. Since we always aim for improvement, we will be sure to share your thoughts with our housekeeping team for review. Please consider booking with us again next time so we can show you an improved experience.

Dear Judith,We apologize for any odor you experienced during your stay, and our housekeeping team has been notified of your concerns. Providing clean accommodations to our valued guests is what we aim to do. This is not the impression we want you to leave with, and it is our hope that you will consider staying with us in the future. Safe travels, and come back the next time you are in Eureka.

Dear Paul,We are distressed to hear this. Our pest control team has been alerted and will make a trip to investigate your sightings. We will also speak with housekeeping to ensure their performance improves. This is not the lasting impression we wish to leave you with, so please, allow us to make this up to you and your family in the future.

Dear Lois,Thank you for reaching out, though we regret that you didn't have the comfortable visit we are known for. We are so sorry that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so that immediate improvements can be made. We hope you consider giving us another chance to change your perceptions in the future.

Dear Jacqueline,We welcome all feedback from our valued guests and see it as an opportunity to continually improve. While we are disappointed that your stay was not what you had expected, we will use your comments to help us make changes where necessary. Thank you for reaching out, and we wish you safe travels ahead.

Dear Gustavo,Pets are family too, and we're happy to provide a place where you can keep them close to you. However, we are disheartened that we could not meet your other expectations during your stay. Your feedback is valuable to us, and we will be sure to share your comments with the respective teams. Thank you for choosing to stay with us.