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Reviews of Holiday Inn St. Louis West Six Flags, an IHG Hotel

3 out of 5
Holiday Inn St. Louis West Six Flags, an IHG Hotel
4901 Six Flags Rd, Eureka, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 989 reviews" "
Rating 8 - Good. 285 out of 989 reviews" "
Rating 6 - Okay. 104 out of 989 reviews" "
Rating 4 - Poor. 46 out of 989 reviews" "
Rating 2 - Terrible. 22 out of 989 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

German, Lee's Summit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has a unique vibe and character inside. The pool area and the food was fantastic
Stayed 2 nights in Apr 2024

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and service were great, however the noise from the pool on Friday and Saturday nights was disturbing for those of us who go to bed before after 11pm
Stayed 4 nights in Apr 2024

8/10 Good

Nate

Great
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pool side room on the 3rd floor. This was pool front which was great, but high enough not to get all the noise from the kids swimming and playing. I am glad we did not have a room on floor 1 as it got loud. The room was a typical room. The hotel is great for families with the activities: heated pool, hot hot tub, restaurant, bar, shuffle board, small put put golf area. The gym needs updated badly. The sauna was nice. The hotel is right beside Six Flags.
Stayed 2 nights in Mar 2024
Response from Toni on Apr 2, 2024
Thank you Susan, we appreciate the feedback.

10/10 Excellent

Amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful, friendly, and kind. Everyone from pool staff to the front desk to the restaurant workers. Pool staff continually worked to keep the area clean. Our rooms were clean and quiet at night. We enjoyed breakfast two mornings in a row and the restaurant staff was so kind and helpful. We had a wonderful stay and utilized the transportation shuttle to Six Flags. It worked great and the driver was very nice. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Toni on Apr 2, 2024
Hi Amber,It is great to learn you had extremely pleasant interactions with our staff. We know our staff works hard to provide guests a great stay and they will appreciate the recognition.

10/10 Excellent

Beth

Stayed 1 night in Mar 2024
Response from Toni on Apr 15, 2024
Thank you Beth!

8/10 Good

Kathryne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was EXTREMELY kid friendly!
Stayed 2 nights in Mar 2024
Response from Toni on Mar 22, 2024
Thank you Kathryne

6/10 Okay

Regina

Business traveler, Traveled with family
Disliked: Cleanliness
It was not easy to navigate around the hotel. There was a leak in the ceiling in the hallway right outside our room. There was just a bucket there collecting brown water. Several times I forgot and got water dripped on me. The service was poor. I had to ask multiple times to get towels brought to the room.
Stayed 3 nights in Feb 2024
Response from Toni on Mar 18, 2024
I am sorry to learn of your experience. Yes, the rain did take a toll on us and we are working to get everything back to normal. This is certainly not the experience we want any of our guests to have. The towels being delivered, definitely our error. Your review will be shared with the appropriate staff to avoid future occurrences. Thank you for letting us know.

4/10 Poor

Amanda Murphy

Disliked: Staff & service
This is a very worn-down hotel. The rooms and public areas are in sad (but not terrible) shape. would probably have not bother to write a review if it wasn’t for he poor experience with the staff. While the hotel appeared mostly empty when we came in early March, the restaurant was more crowded than expected (maybe a dozen diners). The staff seemed frustrated that my party also wanted to eat there and was so uninterested in taking our orders or seating us that we left. I assume by their reaction that they were understaffed but their discouraging and frustrated response to us wanting to eat at a maybe 1/4 full restaurant was not appropriate from people in the hospitality industry. Please train your staff better and give them better resources. That experience plus the shabbiness of the hotel made me never want to visit again.
Stayed 1 night in Mar 2024
Response from Toni on Mar 18, 2024
I am very sorry for your experience and do understand your frustration with our hotel during your stay. You have provided us with some incite we will be sharing with our team to help improve the guest experience.

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities
beds were super comfortable there was a leak under sink if water ran very long there was also evidence of water damage in the ceiling as well. overall was very comfortable enjoyed having a movable table that fit between the beds in the room so all 5 of us could gather for card games. easy check in and out it .would be nice to have more than 1 bathroom in the family rooms that was a little challenging getting ready to go somewhere with 5 guests in the room ;)
Stayed 2 nights in Mar 2024
Response from Toni on Mar 18, 2024
Thank you for your feedback Teresa.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff& close (across the street) from Six Flags Saint louis
Stayed 1 night in Mar 2024
Response from Toni on Mar 18, 2024
Thank you

10/10 Excellent

Lasandra

Traveled with family
Very nice staff, no problems checking in. Lots for the kids to do. Aracade and pool area 😊
Stayed 1 night in Mar 2024
Response from Toni on Mar 5, 2024
Thank you so much for your review.

10/10 Excellent

Chris

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. My wife and I got married here. We bring the kids a couple times a year for a staycation.
Stayed 1 night in Mar 2024
Response from Toni on Mar 5, 2024
Thank you! We love to learn when people continue to return.

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Toni on Feb 29, 2024
Thank you for sharing your experience.

8/10 Good

Alysia

Business traveler
Liked: Cleanliness, staff & service
This property is one of the few options near Eureka, and I have stayed there more than once. The hotel is clean and the rooms are spacious. If you are a solo traveler, I would recommend asking for a room closer to the front of the hotel. I have been in the far back both stays, and it is a bit uncomfortable- dimly lit, multiple entrances to the rooms and hallways, and no security. The price is always right, parking is easy, and the staff is friendly.
Stayed 2 nights in Feb 2024
Response from Toni on Feb 29, 2024
Hello Alysia,This is great feedback and gives us some insite to what you experienced. Anytime you are staying we will do our best to provide you with special requests on request.

6/10 Okay

Angela

Liked: Staff & service
.
Stayed 2 nights in Feb 2024
Response from Toni on Feb 29, 2024
Thank you for staying with us. If you would like to offer any additional feedback we would be happy to speak with you at your convenience.

8/10 Good

Jacci

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with prime location next to the pool. Comfy beds, nice hot shower. We did have to ask for our room to be serviced in between nights, they skipped us totally. The pool rules are not enforced, parents allow their children to run around and play in the hot tub that is meant for adults. Breakfast buffet was ok, nothing fancy but the waitresses are nice.
Stayed 2 nights in Feb 2024
Response from Toni on Feb 21, 2024
Thank you for staying with us and we sincerely appreciate the feedback.

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family suite, the kids loved the pool and attached arcade. Property had on site bar and restaurant that were great as well.
Stayed 1 night in Jan 2024
Response from Toni on Jan 30, 2024
We appreciate you staying with us and sharing your experience with others.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Toni on Jan 30, 2024
Thank you

8/10 Good

Scheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the architecture and history and the building was wonderful.
Stayed 2 nights in Jan 2024
Response from Toni on Jan 23, 2024
Thank you Scheryl!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Toni on Jan 10, 2024
Thank you Amy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Toni on Jan 3, 2024
Thank you for staying with us!

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and knowledgeable, very friendly and welcoming, easy to get around to the room, I highly recommend staying here!
Stayed 1 night in Dec 2023
Response from Toni on Jan 1, 2024
Thank you for the review and the recommendation.

10/10 Excellent

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
limited dining
Stayed 1 night in Dec 2023
Response from Toni on Jan 1, 2024
We appreciate you staying with us Chris.

10/10 Excellent

Jaclyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I remember coming here when I was little. I am now 37 and bringing my kids. It still has that old fashioned charm. But rooms and bathrooms are updated. Everything is clean. Food and drinks at the restaurant/bar were tasty. Enjoyable winter break staycation!
Stayed 1 night in Dec 2023
Response from Toni on Dec 28, 2023
Thank you, there are so many guests that have been here as kids, it is so great to hear. I love being part of a hotel who truly does their best to make each guest stay special.We are grateful to you for the continued business.

6/10 Okay

Billie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our vents were covered in filth Our slidding door would not close and stay closed. The tub was not clean. The front desk smelled awful. The hot tub was not hot.
Stayed 1 night in Dec 2023
Response from Toni on Dec 28, 2023
I am very sorry for your experience.

10/10 Excellent

Emily

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Toni on Dec 28, 2023
Thank you

8/10 Good

richard a

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was incredible, very helpful. The evening meal and breakfast in the restaurant were very good and the wait staff was on top of everything. The room was the only down side, it was clean but with a medicinal smell and it is definitely dated and needs to be remodeled. Overall a great rating for staff and a "OK" rating for the room.
Stayed 1 night in Dec 2023
Response from Toni on Dec 28, 2023
Thank you Richard

10/10 Excellent

Rudolph

Stayed 1 night in Dec 2023
Response from Toni on Jan 1, 2024
Thank you for the 5 of 5 stars!

10/10 Excellent

Stephanie

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always friendly, accomodating and clean.
Stayed 1 night in Nov 2023
Response from Toni on Dec 28, 2023
Thank you for continuing to stay with us. We appreciate you.

6/10 Okay

Carmelina

Stayed 1 night in Nov 2023
Response from Toni on Dec 28, 2023
Thank you for staying with us.

10/10 Excellent

Bret

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stay here multiple times throughout the year. Always clean and a great place to keep kids entertained
Stayed 1 night in Nov 2023
Response from Toni on Nov 16, 2023
Thank you Bret, it means a lot to know guests continue to return. We appreciate your sharing.

8/10 Good

Jared

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Toni on Oct 31, 2023
Thank you for staying with us

10/10 Excellent

marva

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and cleanliness we Awesome. The pool was super clean! It’s nice seeing the same wonderful staff. Our vacation place for 25 years plus.
Stayed 2 nights in Oct 2023
Response from Toni on Oct 31, 2023
Wow, 25 years staying with us! We appreciate your loyalty. Look forward to seeing you again.

10/10 Excellent

Cynthia, Fort Collins

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2023
Response from Toni on Oct 31, 2023
Thank you Cynthia.

8/10 Good

Louanna

Nice
Stayed 3 nights in Oct 2023
Response from Toni on Oct 23, 2023
Thank you Louanna

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni on Oct 20, 2023
Thank you

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toni on Oct 20, 2023
Thank you

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Toni on Oct 20, 2023
Thank you for staying with us

4/10 Poor

douglas

Traveled with family
Disliked: Cleanliness, staff & service
Smelly room
We were in a non smoking room. All the rooms in our hallway were non smoking rooms. However the room across from us was smoking maranta an and the smell was so intense it was stinking our room. Complained everyday and nothing was done.
Stayed 2 nights in Oct 2023
Response from Toni on Oct 20, 2023
I am sorry to hear we were not able to correct the smoking situation during your stay.

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Toni on Oct 3, 2023
Thank you Pat

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff during check in were nice and gave good information. Our kids loved to pool and hot tub. It was nice that could go to bar area and order food for them. Great stay for families with kids!
Stayed 2 nights in Sep 2023
Response from Toni on Oct 3, 2023
It's all about family and great memories. Thanks for choosing our hotel.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was grateful when checked in by Erica that she offered a room with two beds. I was staying with my sister and niece and only had the option of a single king when I booked the room. I very much appreciated the change in room.
Stayed 1 night in Sep 2023
Response from Toni on Oct 3, 2023
Thank you, Heather, I will be sure to let Rachel know about your comment. We are lucky to have her because she always keeps the guest in mind.

10/10 Excellent

Tracy

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the pool, hot tub, hotel bar & the food is amazing!
Stayed 2 nights in Sep 2023
Response from Toni on Oct 3, 2023
Thanks Tracy

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the best bed ever! We had a great time at the pool & arcade. Food at the restaurant was yummy. Highly recommend. Only thing we didn’t like was the water pressure for the shower. But it’s a hotel. Only so much can be done about the water pressure in a place that big.
Stayed 3 nights in Sep 2023
Response from Toni on Sep 30, 2023
WOW! Thanks Andrew, love Best Ever!

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Toni on Sep 30, 2023
Thank you

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Toni on Sep 30, 2023
Thank you Jennifer

10/10 Excellent

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They upgraded us to a pool view which was amazing!!! The room was clean and worked out perfect for our family!! The staff at the front desk was very curtious and friendly and helpful!!! AMAZING!!!
Stayed 1 night in Sep 2023
Response from Toni on Sep 30, 2023
Matt, it is great to learn you had such an amazing time. That's what we are about, Family!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni on Sep 19, 2023
Thank you Matthew

10/10 Excellent

Kimbre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What wonderful memories
Birthday celebration plural
Stayed 1 night in Sep 2023
Response from Toni on Sep 19, 2023
Great to hear!