Exterior

Reviews of Super 8 by Wyndham Fortuna

2 out of 5
Super 8 by Wyndham Fortuna
1805 Alamar Way, Fortuna, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 364 out of 821 reviews" "
Rating 8 - Good. 303 out of 821 reviews" "
Rating 6 - Okay. 92 out of 821 reviews" "
Rating 4 - Poor. 32 out of 821 reviews" "
Rating 2 - Terrible. 30 out of 821 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the door to the shower and toilet area would not stay close, making it very uncomfortable having to "hold the door off" while you sat and did your business...yes, could have closed the door, but that made it claustrophobic. A simple adjustment of the door hinges would solve the problem...thanks
Stayed 1 night in Apr 2024
Response from Seony | Guest Relations Specialist 847-696-4400 on Apr 21, 2024
Hi Charles,We appreciate your feedback and are delighted to hear that your overall experience at our hotel was enjoyable. However, we regret any inconvenience caused by the issue with the door to the shower and toilet area. Our maintenance team is continuously working to address such concerns, and we will certainly look into adjusting the door hinges to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
love coming here
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Carolina,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Mar 20, 2024
Hi Mark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

George

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 3, 2024
Hi George,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The second time I've stayed in 2 month's and the pancake machine has not worked correctly. Cold cereal was only thing available for breakfast
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Daniel,We appreciate your feedback and apologize for any inconvenience you experienced during your recent stays. Our team strives to provide a seamless and enjoyable experience for all guests, and we regret that the pancake machine did not meet your expectations. We have noted your concerns and will address them promptly to ensure that future guests do not encounter similar issues. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Corrine

Stayed 6 nights in Dec 2023
Response from Guest Relations Specialist on Jan 18, 2024
Hi Corrine,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Meliassa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with all the amenities we needed. I loved the huge Jacuzzi tub but was disappointed that the jets would not turn on. The bed was very comfortable. Very clean, large room, nice furnishings. .Will stay there again next time we are in town
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Dec 12, 2023
Hi Kimberly,We appreciate your positive feedback on the spacious room and amenities provided during your stay at our hotel. It's great to hear that you enjoyed the large Jacuzzi tub and found the bed comfortable. We apologize for any inconvenience you experienced with the Jacuzzi jets, and we'll certainly look into addressing this matter. We're delighted to know that you found the room clean and well-furnished. We look forward to welcoming you back during your next visit to town.

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Specialist on Dec 5, 2023
Hi Noah,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is modern and very clean, the staff is friendly and welcoming. This is an excellent value.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 28, 2023
Hi David,We appreciate your positive feedback regarding our modern and immaculate rooms, as well as our friendly and welcoming staff. It's always our goal to provide excellent value to our guests, and we're delighted to hear that you found your stay enjoyable. We strive to maintain high standards of cleanliness and customer service, and your acknowledgment reinforces our commitment to ensuring a positive experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Patty

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 25, 2023
Hi Patty,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

James

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Dec 8, 2023
Hi James! Thank you for taking the time to share your feedback, though we sincerely regret to see your 1 out of 5 rating. Your experience is important to us, and we genuinely apologize for any disappointment. To better understand the issues you encountered and to address them promptly, we would be grateful for more details about your stay. Your insights are crucial to our ongoing efforts to enhance the guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

10/10 Excellent

Alex, Eagle Mtn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel seems like it was just renovated; room was clean and spacious. Staff were very friendly. Dont count with the breakfast because it's just pastries, coffee and juice.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 13, 2023
Hi Alex,We greatly appreciate your positive remarks regarding the recently renovated rooms and the commendation of our accommodating staff. Providing a clean and spacious environment is a priority for us, and we're thrilled it met your expectations. Regarding the breakfast, we'll certainly take your feedback into consideration for potential improvements. We strive to enhance our services continuously, and your insights are invaluable in this process.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 13, 2023
Hi Blake,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

ROBERT, Willits

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 13, 2023
Hi Robert,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Jackie

Liked: Cleanliness, staff & service
Disliked: Amenities
Not great value
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 8, 2023
Hi Jackie,We appreciate your feedback and thank you for choosing to stay with us. We understand that you may have had expectations about the value you'd receive during your stay. Our rates are set to reflect the quality of service, amenities, and location we offer, and we continually strive to maintain the high standards our guests expect. We apologize if you felt the value did not meet your expectations and will certainly take your comments into consideration as we constantly work to improve our guest experience. Your input is invaluable to us as we aim to provide a remarkable stay for all our guests.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean and easy check in
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 31, 2023
Hi Angie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Both of the hostess were super sweet (check-in and departure), the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 20, 2023
Hi Brent,We're delighted to hear that you had such a positive experience during your stay with us. Our dedicated team strives to provide excellent service, and we're pleased to know that both the check-in and departure processes were smooth and pleasant for you. Cleanliness and comfort are our top priorities, and we're glad to hear that your room met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Taylor

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 21, 2023
Hi Taylor,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Edward

Stayed 14 nights in Aug 2023
Response from Guest Relations Specialist on Oct 18, 2023
Hi Edward,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Very nice and clean, no frills motel. Friendly staff. Close to restaurants.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 14, 2023
Hi Patty,We appreciate your kind words about our motel and are delighted to hear that you found it very nice and clean. Our dedicated staff takes pride in maintaining a warm and welcoming environment for all our guests. It's great to know you found their service friendly and accommodating. Additionally, our convenient location near restaurants ensures that you have a variety of dining options within easy reach during your stay. Thank you for choosing our motel, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Donald

Liked: Property conditions & facilities
It’s away from the town but is next door to a good brewpub. Room was clean, bed comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Hi Donald,We appreciate your feedback and are delighted to hear that you found our hotel clean and the bed comfortable during your stay. While our location may be away from the town, we are pleased to be situated next to a quality brewpub, providing our guests with a convenient dining option. We hope that you had a peaceful and restful stay, and we look forward to welcoming you back in the future. Your satisfaction is important to us, and we'll continue to provide a comfortable and clean environment for our guests to enjoy.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Relations Specialist on Aug 29, 2023
Hi David! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Phillip A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 23, 2023
Hi Phillip A! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet was leaking alot in Rm 212. There was a constant puddle at the bathroom door. Since we were only there for one night and the motel was completely booked with no other room to move to, we just put towels down on the floor to soak up the water. Not thrilled with the small square pillows for sleeping. Not sure why they opted for these instead of standard sized rectangular pillows. My head kept falling off the pillows. Did not sleep well.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 22, 2023
Hi Lisa! We're sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We're also sorry to hear that you experienced issues with leaking fixtures during your stay. We're also actively upgrading our accommodations, including pillows, for a better experience. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 20, 2023
Hi Christopher! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 20, 2023
Hi Francisco! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and have always had a great stay
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 7, 2023
Hi Craig! We're glad that you found our accommodations to be comfortable and our service to be welcoming. We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We thank you for your loyalty and look forward to serving you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel next to a favorite restaurant with a carb loaded breakfast … cereal and breads.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 31, 2023
Hello Valued Guest! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Thelma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a stay when you are passing through is really great option, people are really friendly and they were having a car show that weekend where the whole town participate
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Jul 22, 2023
Dear Thelma, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are glad that you like our location and the friendly service of our staff.We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 21, 2023
Hi Timothy! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, the rooms were very clean and comfortable.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 19, 2023
Hi Robert! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 6, 2023
Hi Thomas! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

RANDALL, San Diego

Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on Jul 26, 2023
Hi Randall! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. Thank you for choosing our hotel. We hope to see you again soon.

6/10 Okay

Denis

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 26, 2023
Hello Denis! Your five star rating means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was great, had everything we needed, nice & clean. A few loud people in neighbouring rooms but in general it was OK. Breakfast did have plenty of options but no eggs, bacon or sausage.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 5, 2023
Hi Natasha! It's great to hear from you and we're so glad that you enjoyed a great experience with us! It means a lot to hear from guests who are satisfied with our services and amenities. We're sorry to hear that you did not thoroughly enjoy the breakfast options though, and want to let you know that we take your suggestions to heart and are reconsidering the available choices. Thank you for your rating and we look forward to the next!

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2023
Response from GS on Jul 23, 2023
Thank you for your 5 star review. We hope to serve you again in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
This hotel is in an industrial area so not many restaurants close by to choose from. Also I was told to go one way with all of our bags (no carts to stack & roll) then told a different way in which we had to drag all bags up a lot if steps. The rep at the desk was not friendly.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 1, 2023
Hi Andrea! We appreciate that you have taken the time to let us know how you perceived our accommodations. We're sorry that our staff was not more accommodating to your needs and circumstances and we hope that everything ultimately worked out for you. We thank you for sharing your experience and we look forward to your next visit.

8/10 Good

C.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very adequate better than most that we stayed at
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 30, 2023
Hello C! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very poor complimentary breakfast especially since there are no alternatives in the area. Very comfortable room.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 29, 2023
Hello James! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! Despite your view on our breakfast, it is so rewarding to learn of your experience at our hotel. Your rating will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

frederick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 27, 2023
Hi Frederick! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Nanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 27, 2023
Hi Nanda! It's good to hear from you and we greatly appreciate that you've taken the time to share your review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
cozy room
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 24, 2023
Hi Annette! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 21, 2023
Hello Joe! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean, Freshly painted, excellent parking, Quiet.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 20, 2023
Hi Tommy! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Francis

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 8, 2023
Hi Francis! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 20, 2023
Hello Michael! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be back
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 18, 2023
Hi Elizabeth! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

6/10 Okay

Colleen

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 14, 2023
Hi Colleen! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

4/10 Poor

Douglas

Traveled with family and small children, Traveled with pets
Disliked: Staff & service, property conditions & facilities
The bathroom door doesn't close completely due to the toilet. There was only three rooms that allowed pets which they didn't state clearly in the description. The air conditioner didn't work.
Stayed 1 night in Jun 2023
Response from David on Jun 9, 2023
Dear Douglas,Thank you for taking time to write a review for our hotel! We appreciate all guest feedback as it allows us to know what we are doing well and what we should consider changing to improve the experience for everyone that chooses to come stay with us. Input from guests like you helps improve our property!The Expedia website specifically lists us as not being pet friendly, as do all other OTA websites. The reason for this is because we have a limited number of rooms that are often booked beforehand. You would have seen this under the Policies section.The air conditioner does work; if you would have contacted the front desk we could have easily have instructed you to use the panel on the air conditioner itself, rather than the wall thermostat. However, you were understandably upset when we refused to allow you to bring your dog into a non-pet-friendly room (which, being a three-queen, we have only one at the property). You also became upset when we refused to allow you to tie your dog up in front of your room. Contacting the front desk allows a hotel to remedy an issue much more quickly than reading about it in a review. We could have easily remedied most of the issues within a few minutes of you having called. However, we do apologize for your experience, and will strive to do better in the future.