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Reviews of Heart of the Hills Inn

3 out of 5
Heart of the Hills Inn
5 Summit Street, Eureka Springs, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 333 reviews" "
Rating 8 - Good. 132 out of 333 reviews" "
Rating 6 - Okay. 37 out of 333 reviews" "
Rating 4 - Poor. 7 out of 333 reviews" "
Rating 2 - Terrible. 4 out of 333 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Todd Earl

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2020
Response from David on Nov 3, 2020
Thank you for staying at Heart of the Hills Inn in Eureka Springs, Arkansas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from david on Jun 23, 2020
Thank you

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay! Super nice and great service. Good breakfast too
Stayed 1 night in May 2020
Response from David on Jun 11, 2020
Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner very nice and friendly. He went above and beyond to make sure we felt safe since covid 19
Stayed 1 night in May 2020
Response from David on May 25, 2020
Thank you being a retired RN/SVP of a hospital I put into place the best practices I could to assure guests of a safe as possible stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a 7 minute walk from downtown Eureka Springs!!! Wondeful place! Breakfast was delicious and the gentleman who took care of us was delightful!!
Stayed 1 night in Feb 2020
Response from david on Apr 24, 2020
Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint...enjoyed it. Close to downtown shopping. Wonderful breakfasts!
Stayed 2 nights in Dec 2019
Response from David on Jan 18, 2020
Thank you for the kind rating.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from David on Jan 18, 2020
Thank you for the kind rating

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from david on Nov 26, 2019
Thank you for staying at Heart of the HIlls Inn.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY
This place really exceeded our expectations! So sweet and quaint, wonderfully homey. We cant wait to come back and stay longer!
Stayed 1 night in Nov 2019
Response from david on Nov 19, 2019
Thank you we aim to please in providing relaxation, refreshment and maybe romance . Thank you for being a guest.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much! I loved the jetted tub. The bed mattress felt kind of old and and bathroom could use a little more cleaning, but overall it was a nice stay.
Stayed 1 night in Sep 2019
Response from David the owner on Oct 1, 2019
The mattress " felt kind of old"? The mattresses in the rooms are less than 5 years old and have padded mattress covers on them. The bed spread in that room is 6 months old. I am sorry that you felt the bed was not adequate. The bathroom is cleaned with a disinfectant cleaner made by Comet and the Jacuzzi tub is disinfected and ran with a special cleaner to assure it is sanitized. The wood floors are from 1883 in it as is the sink. It as been remodeled along with all the rooms in the past 5 years. You should have told me of concern about the bathroom and we would have recleaned it to assure it is was ready. Thanks for your feedback.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from David on Oct 1, 2019
Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Getaway
My husband and I spent a one night stay in the Gabriel suite to celebrate our one year wedding anniversary and explore Eureka Springs, to which we had never been! We live about two hours away from the location and I was picking my husband up from work on the way to Heart of Hills, so I planned ahead and let the owner know that we would not be able to make it by the a lotted time slot for check-in (3pm-7pm) and that we would be arriving by 8pm. He very patiently awaited our arrival and was so kind to let us know if any eat/drink places were open during that time. The suite was extremely clean and very homey! He explained all the amenities that were available to us in our suite before leaving us for the night. We had a wonderful nights rest, and were continually treated in the morning with a delicious homemade breakfast that was made to our food preferences! He was so kind and made our stay that much more enjoyable. We will stay when we come to visit the town again! 😊
Beautiful lamp in master bedroom
Coffee set up ☕️
Dining table
Jacuzzi bathtub
Stayed 1 night in Sep 2019
Response from David on Oct 1, 2019
Thank you for the kind words

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carriage House
Awesome little get away. We stayed in the Carriage House and loved it. We will be back!
Stayed 1 night in Aug 2019
Response from David on Aug 27, 2019
Thank you

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful place to stay.
Was greeted as soon as I arrived. A very unique place to stay and the layout and location are perfect. I will make this my go to place when staying in Eureka Springs.
Stayed 1 night in Jul 2019
Response from David on Jul 26, 2019
Thank you we aim to please!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect quiet getaway for the weekend. It was a nice shaded walk to the downtown shops and restaurants.
Stayed 1 night in Jul 2019
Response from D as vid on Jul 14, 2019
Thank you glad you had a good time

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing place with the friendly owner. Made are stay just fabulous
Stayed 1 night in Jun 2019
Response from David on Jun 25, 2019
Thank you for staying at Heart of the Hills Inn I appreciate your staying with us and hope when the time comes for a visit again to Eureka Springs you think of us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean, confortable, private, great location :)
Stayed 1 night in Apr 2019
Response from David on Jul 16, 2019
Thank YOU

10/10 Excellent

Chastidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic- close to downtown
Very sweet little area, close enough to downtown to walk so that’s great! I love breakfast brought to the room, this is why we pick this place over & over!
Stayed 1 night in Apr 2019
Response from David on Apr 13, 2019
Thank you for the kind words. The theme for Heart of the Hills Inn is: relax, refresh and maybe some romance so breakfast in your room seems to fit best.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, charming and romantic!
We enjoyed our stay in this charming B & b very much. We’d stay again! We had a great breakfast!
Stayed 1 night in Dec 2018
Response from David on Jan 1, 2019
Thank you for the kind review and enjoyed having you stay and see Eureka Springs.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy wee room
David, the owner, was very cordial and helpful when we arrived. We arrived several hours ahead of schedule and he was was able to have it cleaned and prepared for us within minutes after our arrival.
Stayed 1 night in Oct 2018
Response from David on Jul 16, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Life Saver
I was in Eureka for a wedding and forgot my button down shirt for my suit. The proprietor lent me a shirt as Eureka doesn't have a gentleman's clothing store. He saved the day for me.
Stayed 1 night in Jun 2018
Response from David on Aug 1, 2018
Guest was wonderful and appreciative of the loan. Glad we were able to help him and he attended the wedding in the attire he wanted to.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring visit
Loved staying here! Adorable cottage with cute loft bedroom if you bring kids and queen downstairs for us. Neighborhood is fun to walk in, pleasant walk to area attractions and downtown. Breakfast was delicious!
Stayed 1 night in Mar 2018
Response from David on Aug 1, 2018
Thank you the Cottage is perfect place to kick back and relax on the private deck over looking the gardens. Glad you enjoyed breakfast I try to make it interesting and unique.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cottage is great! Loved waking up to a wonderful breakfast Sunday morning!
Stayed 1 night in Mar 2018
Response from David on Aug 1, 2018
Thank you we aim to please.

10/10 Excellent

Chastidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from david on Jul 16, 2019
thanks

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from David on Jul 16, 2019
Thanks

10/10 Excellent

Dawn, Springfield, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place
We stayed in Summit Suite which was spacious and beautifully decorated. The breakfast was amazing - made with fresh, local ingredients. We will definitely be going back!
Stayed 1 night in Oct 2017
Response from David on Aug 1, 2018
Thank you we try to source locally when possible and use the freshest ingredients.

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the Carriage House which has such a musty mildewy odor it was just overbearing! We should have requested a refund and stayed somewhere else. Was NOT worth $225.00 at all. Both of us had stuffed up sinuses all night so bad we couldn't even sleep. My husband went up in the loft in the middle of the night and slept because the bed on main level was so bad. Makes me wonder how much mold is lurking in the walls. The bed is horrible and feels like you're sleeping in mud. The deck hadn't been cleaned so I had to find the broom and sweep off the dead leaves and branches, clean the dirty table off with paper towels and cover the chair pads so we could sit out and enjoy the complimentary bottle of wine. We have stayed at Heart of the Hills before, but usually in the Summit Room. Since it was booked we thought we would give the Carriage House a try.....BAD idea. We will never stay here again. This room should be taken off the market!
Response from David on Aug 1, 2018
Sorry you experienced such a horrible stay and yet never once mentioned any negative comments so I could correct the issues at all. The leaves are falling really hard that time of year and you were right under multiple trees. I get compliments all the time on the bed, it's softness and the pillows so again that is rather shocking you did not like them I coulc have changed the pillows and taken the mattress covers off for you had to mentioned that. The musty smell? I am at a loss as the cleaning products have a faint scent to them and it is not musty? WIsh you had said something at the time so it could have been corrected.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed and Breakfast
Victorian style home with large suite and great furniture. Service was perfect with an excellent breakfast served in our room.
Response from David on Aug 1, 2018
Thank you aim to please.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Second Honeymoon!
It was our 15th anniversary. We hadn't been away since our honeymoon. We had a wonderful time! The owner is a sweet man who offers suggestions for places to go and the breakfast is amazing! I looked at other B&B's while driving sround and we sure picked the best one.
Response from David on Aug 1, 2018
Thank you

10/10 Excellent

Warren, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful break from reality...
We have now stayed at the Inn twice. The accommodations are clean and comfortable and the delivered-to-your-door full breakfast is excellent! The proprietor is friendly and a knowledgeable guide to the attractions offered in Eureka Springs. Recommended. If you're a dog lover, don't forget to say hello to his Scottish terrier, Cooper!
Response from David on Aug 1, 2018
Thank you and Cooper sends his love and welcomes you to come back.

4/10 Poor

Amelia

Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this one
We liked the area of the inn but when there are cobwebs on the couch and ant traps on the floor , when you can't sit on the outside furniture because it is dirty, this is not an inviting atmosphere. Breakfast was delicious, well done and presented. Very disappointed.
Response from David on Aug 1, 2018
I searched out the cobweb and found one small one missed in the cleaning. The small red bait stations are for sugar ants that are rampant this time of year due to the rains and seeking out food. The exterminator comes quarterly and of course sprays but for sugar ants the bait stations work best. So I guess see a bait station on occasion in carefully stationed areas or have sugar ants as they are fast and plentiful. It is the mountains and the wild life is matched by the little critters as well

10/10 Excellent

christy, Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute as a button
Quaint cottage was perfect for the three amigos getaway but the highlight was the breakfast that was delivered to our room. When I took the first bite of bread pudding with chocolate, pecans, topped with lemon curd I was amazed.
Response from David on Aug 1, 2018
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but very cramped
Surprised there was no shower, but a tub with a pull out shower head / Very small and cramped / Location close to downtown shopping district / I liked the assigned parking for the labeled unit / The breakfast was excellent / The host was very accommodating
Response from David on Aug 1, 2018
Yes the Gabriel is the smallest room and the pictures and amenities listed accurately describe the room. It has a two person jacuzzi tub but the shower is a handheld one.

10/10 Excellent

Codie, Jenks, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend
Fantastic, quiet, bed and breakfast tucked away on one of the many historic streets in Eureka Springs. The host was friendly and professional. He also made my wife and I one of the BEST breakfasts either of us had ever eaten. High quality ingredients and delicious flavor.
Response from David on Aug 1, 2018
Thank you that comes from watching a lot of Food Network I guess !!

10/10 Excellent

Paulyn, Lawrence Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother/daughter weekend trip
We stayed in the Carriage house which had an extra bed in a loft for my teenage daughter to sleep. The cottage was clean, comfortable and beautiful. The breakfasts were amazing and the host was very friendly and helpful. The only disadvantage of staying the Carriage house is that is was further from the wifi and thus internet was weak/intermittent. Can't wait to stay there again.
Response from Davud on Aug 10, 2018
Thank you for the kind review. We try to please.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for events at the nearby Crescent H
Great breakfast!!!! Everything was comfy but for the bed. It was like sleeping on a board. Nice jacuzzi.
Response from Davud on Aug 10, 2018
Toppers to the mattresses have been added to the rooms so can adjust the bed to the needs of individual guests more.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Very charming cottage, enjoyable decor. Loved the back deck/porch, but it hadn't been cleaned for a while.
Response from David on Aug 10, 2018
Pressure washed seasonally now has helped this issue.

10/10 Excellent

Jenni, Grand Lake, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B situated in Eureka Springs.
Friendly staff provided many recommendations of things to see and restaurants to try. Breakfast was amazing!! It is so peaceful and quiet. We really enjoyed having our morning coffee and breakfast on the patio. Very cute "apartment" with a comfy bed and a view overlooking the garden. Would definitely stay here again and recommend to anyone! The walk up the hill from the shops on Spring St is killer but with off-street parking, I would look into renting scooters next time.
Response from David on Aug 10, 2018
Thank yo we strive to please

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean, Private, and David catered to our food allergies ... Loved this place...
Response from David on Aug 10, 2018
Thank you just let me know of any food allergies or vegan etc. and I can accommodate. We are here to please.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location - easy walking distance to downtown and local restaurants... fantastic room/cottage - very nice...
Response from David on Aug 10, 2018
Yes we are just 3 blocks for heart of downtown, on the Trolley route as well. Hiking and biking are great pass tomes here in town as well.

10/10 Excellent

Lisa, Raiford, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 1800's B&B
The lovely B&B was built in the 1800's, and is very clean and comfy! The front is full of beautiful flowers and gives the appearance off a page from Better Homes and Gardens! The owner was very hospitable and informative on places to visit during our stay. Hot homemade breakfast delivered to our door was to die for! Highly recommend and hope to visit again!!!❤️❤️❤️❤️
Response from David on Aug 10, 2018
Thank you we try to keep the Inn up to standards no matter the season and glad you have a good experience.

10/10 Excellent

Dana, Bixby, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and Clean
Mother/daughter trip to enjoy Eureka Springs. We loved sitting on the deck and having our breakfast outside! The room was clean, nice and comfortable!
Response from David on Aug 10, 2018
Thank you

8/10 Good

John, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to stay
The host is an excellent chef! Wonderful breakfasts. Great location for getting to the historical area and shops.
Response from David on Aug 10, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Eureka Springs
My daughters and I had a lovely girls getaway at Heart of the Hills. The cottage was charming and comfortable and clean. Breakfasts were creative and tasty. David was super nice and helpful. We would definitely stay here again!
Response from david on Aug 10, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from David on Jul 16, 2019
Thanks

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from david on Jul 16, 2019
Thanks

8/10 Good

Dave, Fort Smith, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eureka Springs experience.
We stayed for two days and thoroughly enjoyed it. Enjoyed the historical tour and learning about the city's deep history. Highly recommend. Once you have a little cultural background, you'll appreciate the building structure and why it is like it is today. We enjoyed going though the many shops and everyone was friendly. There are many great restaurants with a variety of foods too choose from.
Response from David on Aug 10, 2018
Changed the coffee system in each room to Keurig system and extra is available along with tea and hot chocolate as requested.

10/10 Excellent

Josh, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Beautiful bed and breakfast walking distance from downtown. David was a wonderful host and an even better cook. Breakfast was absolutely delicious and our room was totally charming and comfortable. Highest possible recommendation
Response from David on Jul 16, 2019
Thank You

8/10 Good

Pam, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Friendly, knowledgeable owner. Well-stocked B & B. Great location.