Suite, 1 King Bed, Non Smoking, Jetted Tub | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels
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Reviews of Clarion Pointe Evansville North

2.5 out of 5
Clarion Pointe Evansville North
19600 Elpers Rd, Evansville, IN

Reviews

6.4
Rating 10 - Excellent. 28 out of 93 reviews" "
Rating 8 - Good. 17 out of 93 reviews" "
Rating 6 - Okay. 12 out of 93 reviews" "
Rating 4 - Poor. 14 out of 93 reviews" "
Rating 2 - Terrible. 22 out of 93 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tondra

Stayed 1 night in Feb 2024

6/10 Okay

Wesley

Liked: Cleanliness
Disliked: Staff & service
I will not be going back to that place
Stayed 3 nights in Dec 2023

10/10 Excellent

Colleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient & quite
Stayed 1 night in Nov 2023

8/10 Good

Bion

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay if its just a bed and shower
Whirlpool bathtub was not functioning, towels were dirty,soap from previous guest on top of shampoo dispenser, bed sheets were soiled.
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok
Room was great other than shampoo dispenser empty. Pool was out out service, ice machine was out of service, halls were dirty, and breakfast was next to nothing just cereal and coffee
Stayed 1 night in Nov 2023

2/10 Terrible

Benny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told that breakfast didn't come with my room pool was closed staff was rude I contacted Expedia when I returned was locked out of room when I went to the desk to get in my room i was ask with a hateful tone did I call Expedia next morning they started knocking on the door at 8:30 am to clean which they didn't do over all bad experience I will not stay there again
Stayed 3 nights in Oct 2023

4/10 Poor

Brittany

Disliked: Cleanliness
Not enjoyable
Check in was fairly smooth but upon entering my room i noticed a few things that did not meet my expectations. I was sitting in the corner chair talking to family on the phone & noticed a red MegaBlok under the foot of the bed. Upon further inspection i noticed a half eaten cracker under there as well. I brought this to the attention of the lobby clerk & he proceeded to try to immediately give me a refund instead of asking how they could fix the problem. I also have a very high suspicion that the sheets were not changed; i have very long brown hair & there were short black hairs in between my sheets & under the pillowcase. I was in a non smoking room but somehow there was a cigarette burn on the top of the toilet seat lid. I was also not very impressed with the breakfast in the lobby area. I made a waffle from the batter & was able to take 3 bites before my stomach was turning. I tried the yogurt instead & it tasted soured. The orange juice tasted like an alcoholic drink, I'm pretty sure it was fermenting. When i asked to borrow tape from the office area in the lobby to wrap a present i was told they had none, while he was holding a roll of black electrical tape. I was honestly too scared to mention anything else after i told them about the Lego & cracker under the bed though, i was worried that instead of alleviating the problem it would be magnified if i had nowhere to stay in a place I've never been too, so i tried my best not to complain.
Stayed 4 nights in Oct 2023

2/10 Terrible

Anthony

Disliked: Staff & service, room comfort
First time n last time
The app I booked it on said jetted tub in receipt n reservation said handi cap i was charged 115 the hotel was only give 83.00 it cause my boyfriend and I to break up after 3 years I have not been to sleep this was a horrible experience had to sleep in my car.
Stayed 1 night in Oct 2023

10/10 Excellent

DAVE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Wonderful stay. Great price, great room and a friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Roberta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Derek

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was black mold in the room in one of the corners. Quite a substantial amount of black mold, at that. There was a hair stuck to towel rack that was entirely too long to be mine, as I am in possession of a receding hair line. The air conditioner was off the throughout the hotel. The room was hot, the air conditioner not very powerful.
Stayed 2 nights in Sep 2023

6/10 Okay

Robyn

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
For the price it was ok
They didn’t have our reservation which was paid for, hotels.com took care of it…. The hotel could use a good cleaning… beds, linen, pillows were clean and comfortable. Price was good, close to a good restaurant.
Stayed 1 night in Sep 2023

2/10 Terrible

Kalie

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
My review comes from the perspective of having previously managed a hotel. The room, bed, carpet, tv, chair, and bathroom were good. 1. When checking in, the front desk staff didn't engage in a lot of conversation, didn't verify if the info on my ID was correct (it's not, I moved states two weeks ago), and did not give me any details on the hotel. Typically, check-in is the time when you get all the info you need, such as pool hours, breakfast hours, ice machine location, check-out times etc. I had to ask for all of that, as the person at the desk really couldn't be bithered to talk to me. 2. The pool hours state 9a-10p. My wife and I went down at about 8pm to swim a little, only to find the lights had been turned off. No one was at the front desk to talk to about this, and it didn't feel like it was worth the effort to try and find them because it was already late and I had work soon, so I needed to relax before jumping on the computer to work. 3. The worst part of this, was housekeeping. They knocked at 9am and we're mad when we said we were leaving at Noon, per our discussion with the front desk. They got very upset when we mentioned noon and asked who told us we could leave them, and that's when we informed them it was the front desk staff the night prior. It's as off they didn't communicate the conversation had at check in, where I explained I work 3rd shift IT and would be working until 8AM, and needed an extra hour to get some sleep before leaving.
Stayed 1 night in Sep 2023

6/10 Okay

lone

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from J on Sep 6, 2023
Apologies for the inconvenience

6/10 Okay

Janice

Liked: Room comfort
Decent hotel
This hotel was very convenient to the event we were attending. We were disappointed that the prices were jacked up for this though. Desk clerk was very friendly and helpful. Room was fine - not fancy but clean, quiet and very comfortable. Pool area was just ok, but we still swam and enjoyed ourselves. Breakfast the next day was not prepped well. When we arrived before 8, there were no coffee cups, coffee was empty, yogurt was warm as if kept unrefrigerated and there was not a lot to choose from. Because of that, most were trying to make a waffle on the single waffle iron! Even though this location was excellent, we will try to find another hotel that offers a better rate next year.
Stayed 1 night in Aug 2023

10/10 Excellent

Kelli

Stayed 1 night in Sep 2023

10/10 Excellent

Marlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Charles

Liked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from J on Aug 28, 2023
Thank you Robert to take your precious time to share your experience of your stay with us

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Will

Traveled with family
No real food for the free breakfast .. an our room was noisy all night the two days we was there .
Stayed 2 nights in Aug 2023

4/10 Poor

Rhea M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for. Don’t stay here!
The stay was awful. No smoke detector in the room. It had been removed. I went to front desk to let them know and no one was there. Same when I checked out. The bedding was not clean. Bathroom counter sloping precariously hole in shower wall. Breakfast was a joke. Hard boiled eggs or waffles that’s it.
Stayed 1 night in Aug 2023
Response from Rick on Aug 24, 2023
Sorry for the inconvenience

10/10 Excellent

John

Stayed 3 nights in Aug 2023

8/10 Good

Keith, North Chesterfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to type something so here it is Expedia. The hotel was fine. Standard, basic, as expected. It met y expectations.
Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Shannon

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Kimberly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont walk Run away fast
Pool was dirty and not well maintained Room was an osha violation with no coverings on light fixtures loose wires woke up to Ants on our pillow threw pillow across room ants on night stand. Came back after room was "cleaned" to find they only made the bed did not put the pillow back that was across the room and it had ants still crawling on it. Bed was super soft but uncomfortable to sleep on. Ended up leaving and not staying a second night.
Stayed 2 nights in Aug 2023

10/10 Excellent

robert

Stayed 1 night in Aug 2023

2/10 Terrible

Noah

Extremely hot and muggy in room
Stayed 3 nights in Jul 2023

8/10 Good

April

Business traveler, Traveled with family
Liked: Staff & service
The young woman working the desk when we checked in that evening and out the next morning was great. Super friendly and pleasant. Our room was quiet, no smell and comfortable. Our only problem with this hotel was we had some tiny ants so we were unable to leave things sit anywhere. We stored our overnight bags since they were small on the bathroom counter hoping to avoid them but to no avail. Would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & Comfortable Stay
Indoor pool, room with jetted tub, breakfast provided. Friendly staff. Restful stay.
Stayed 1 night in Jul 2023

6/10 Okay

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms smelled & the first room they tried to put us in had black mold on the wall. They were kind enough about it all & moved us to another room at the other end of the building. Beds & pillows were super comfy & room was a nice size. Breakfast was good. The hotel is a little rougher than we thought it would be on the inside & needs lots of little repairs everywhere. Next door is a semi mechanic so pretty loud at that end of the hotel. Within walking distance is a nice little diner that we enjoyed.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice quiet place
Stayed 2 nights in Jul 2023

2/10 Terrible

Mary Lynn

Stayed 1 night in Jul 2023

6/10 Okay

Shari

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Tre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Guest service, nice.pool and fitness area...10 miles for a restaurant..theres arbys or McDonald's outside the parking lot. Rooms are well kept and clean as ever. Bfast area is second to none...definately recommend.
Stayed 1 night in Jul 2023

6/10 Okay

Angela

Stayed 1 night in Jul 2023

4/10 Poor

Brian

Disliked: Cleanliness, staff & service
Ants were all over the room. A terrible place.
Stayed 1 night in Jul 2023

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Marcie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Room had trash in it. Lamp wire broken and exposed wires. Pool room smelled. No food selection. Checked out early and 2 weeks later still waiting on my refund. Everyone has to talk to the manager.
Stayed 2 nights in Jun 2023

2/10 Terrible

Cody

Disliked: Cleanliness, property conditions & facilities, room comfort
ANTI BODIES! 😡
ANTS EVERYWHERE!!! It started on our bed side nights stands. They were in the bed with us! The worst was breakfast in the morning, they were over and in everything! The lady at checkout informed us they were there because of the syrup. But it was clearly an issue that wasn’t being resolved anytime soon. Way overpriced for a King Suite to be sharing they entire stay with ants all over the place. Trying not to sound like spoiled human beings, we know ants are a thing but we really should have took more pictures before we left just to show the real magnitude of the problem.
In our bed
In our breakfast
Stayed 1 night in Jul 2023

8/10 Good

Carla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great, but definitely needed room updates and was not properly cleaned in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Peter, las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
The people are always kind
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 3 nights in Jul 2023
Response from jay patel on Jul 7, 2023
thank you for sharing your experience of stay with us at clarionpointe

10/10 Excellent

Charles

Stayed 1 night in Jun 2023