Lobby

Reviews of Hilton Garden Inn Evansville

3 out of 5
Hilton Garden Inn Evansville
220 Eagle Crest Dr, Evansville, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 629 reviews" "
Rating 8 - Good. 150 out of 629 reviews" "
Rating 6 - Okay. 34 out of 629 reviews" "
Rating 4 - Poor. 18 out of 629 reviews" "
Rating 2 - Terrible. 21 out of 629 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like I had to pay 12.00 for a basic hotel breakfast nothing special at all.. other than that very nice.. It was nice to see they offered other breakfast options but not worth 12 for adult and 7.50 for a child that only ate a bowl of cereal..
Stayed 1 night in Mar 2024

10/10 Excellent

Trelen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Beverly A

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I liked everything about the stay however the pool and hot tub really need the top edges cleaned. I was here twice before this visit and it was dirty then. Too nice and reasonable to have this one important issue.
Stayed 1 night in Mar 2024

10/10 Excellent

Sidney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Extremely friendly and helpful staff. Will return.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We like everything on this property. There was no dislikes.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Front desk staff was excellent. Very helpful and friendly. Great location, close to everything. Bed was comfortable and shower had good water pressure. Everything was clean. Loved having an Keurig in the room. Appreciated being able to take our pups. The lighting in the room could stand improvement but overall good stay and would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Ricky

Stayed 1 night in Sep 2023

2/10 Terrible

LaNiesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in the manager was condescending and rude. After the transaction I stood waiting for directions to get to my room. She says to me, "ok you can go now." I say go where? I've never been here before. I get to my room and it had this intense dank stale smell!

10/10 Excellent

Ezell

Stayed 1 night in Dec 2023

10/10 Excellent

Dorey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

anita

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Ken

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from J Staley on Nov 21, 2023
We appreciate your business and apologize for not exceeding your expectations. As there are not comments, I am unable to address any specific issues you may have encountered during your stay. Please feel free to contact me directly at the hotel if you would like to discuss your visit further.

10/10 Excellent

Brandi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J Staley on Nov 16, 2023
We appreciate your feedback and are happy to hear that your stay went well. We look forward to seeing you again soon!

8/10 Good

Ramona

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
My stay was fine, my only complaints with my room were the bathroom floor was dirty. When you first look at the floor you assume it’s the tile design but if you look under the sink area you’ll see how the floor is suppose to look. Caked on dirt several shades darker than the way the tile is suppose to look. That’s disgusting. The sink had a bunch of spots where the paint peeled off. Lastly the bed was so hard I was lucky if I got three hours of sleep. I was actually glad that I could only book the room for two nights instead of the four nights that I needed. They were completely booked so we checked in with one of the other local hotels.
Stayed 2 nights in Nov 2023
Response from J Staley on Nov 16, 2023
We appreciate your feedback. I have shared your comments with the housekeeping leadership team. We will address the issues we can control. We apologize that we did not exceed your expectations during this stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from J Staley on Nov 16, 2023
Thank you for taking the time to review your recent stay! We are happy to hear you enjoyed your stay and hope to welcome you back in the future!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J Staley on Nov 16, 2023
Thank you for your feedback! We are delighted you enjoyed your stay and look forward to seeing you again!

2/10 Terrible

Brook

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from J Staley on Nov 9, 2023
We appreciate your feedback. As there are no comments, I am unable to address your specific issue. Please feel free to reach out to me at the hotel.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed for only one night, but I was very happy with the amenities. Our room was very clean and comfy. I love the pillows!
Stayed 1 night in Oct 2023
Response from J Staley on Nov 9, 2023
Delighted to hear that you were happy with the amenities in your clean and comfy room! We look forward to your next visit.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay, convenient to everything we needed. Would definitely recommend staying here.
Stayed 1 night in Nov 2023
Response from J Staley on Nov 9, 2023
We appreciate your comments and are happy to hear that you enjoyed your stay. Looking forward to welcoming you back in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very Nice Hotel. The bar / restaurant was very nice and good food
Stayed 1 night in Oct 2023
Response from J Staley on Oct 24, 2023
Thank you for taking the time to review your recent stay! We are so happy to hear that you enjoyed the bar & restaurant experience. Looking forward to your next visit!

10/10 Excellent

JACK

Traveled with partner
Well located and easy to get to..
Stayed 1 night in Oct 2023
Response from J Staley on Oct 23, 2023
Thank you for your comments regarding your recent stay. We are delighted that you found our location to your liking!

4/10 Poor

diane

Traveled with partner
Disliked: Staff & service
Disappointed in their customer service.
Stayed 3 nights in Oct 2023
Response from J Staley on Oct 23, 2023
The cancellation policy is stated prior to finalizing your reservation when booking with Expedia. Cancellation must be made 24 hours or more in advance. You cancelled on the day of arrival. I am sorry that you see this as poor customer service.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from J Staley on Oct 23, 2023
Thank you for your feedback. We are happy to see that you enjoyed your recent stay. We hope to welcome you back in the future!

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. The staff were accommodating and no problems.
Stayed 1 night in Sep 2023
Response from J Staley on Oct 4, 2023
Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed our clean rooms and accommodating staff! We look forward to your next visit!

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and convenient
Stayed 2 nights in Sep 2023
Response from J Staley on Sep 26, 2023
Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed your clean room! Looking forward to welcoming you back in the future!

8/10 Good

Kathleen, Seymour

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great. Beware of people reserving 1 room and then bringing 30 kids for a birthday party, and taking over the pool. Was unable to use the pool until close to 8:30pm due to this. I did talk to the front desk and she said "we get a lot of birthday parties, even though its posted that the pool is for guests only." (It closes at 10.) Other than that after 10pm it was quiet. Comfortable beds was a plus!
Stayed 1 night in Sep 2023
Response from J Staley on Sep 26, 2023
We appreciate your comments. I apologize that you were unable to enjoy the pool at the time you would have liked. I do hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from J Staley on Sep 26, 2023
Thank you for your feedback! Delighted that you enjoyed your stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Professional
Stayed 1 night in Sep 2023
Response from J Staley on Sep 26, 2023
Thank you for taking the time to review your recent stay! I am happy to hear that you appreciated our professional staff interactions. We look forward to welcoming you back in the future!

10/10 Excellent

Greg

Stayed 1 night in Sep 2023
Response from J Staley on Oct 23, 2023
We appreciate your feedback and are happy to see that you enjoyed your stay. We hope to welcome you back in the future!

10/10 Excellent

Shalane

Traveled with partner
Very clean and room was great
Stayed 1 night in Sep 2023
Response from J Staley on Sep 18, 2023
We appreciate your feedback and are happy to hear that your enjoyed your stay. We hope to welcome you back in the future!

2/10 Terrible

Krista

Traveled with family
Disliked: Staff & service
Hidden fees was charged more than i should have
Stayed 2 nights in Sep 2023
Response from J Staley on Sep 18, 2023
I believe you are referring to the authorization you had at check in. The authorization includes an additional hold for incidentals in case the guest would like to charge items to their room from the Shop or the restaurant. Your actual charges will reflect the room and taxes and anything that was charged to the room. There are no "hidden fees."

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Check in was awful. Front desk clerk barely spoke to us. Not even a courtesy hello. We had an issue with our room and when we asked to change rooms he couldn’t help us. He said the system wouldn’t let him make any changes. We will not be staying here again.
Stayed 1 night in Sep 2023
Response from J Staley on Sep 18, 2023
Thank you for taking the time to review your recent stay. I apologize that your check in experience was not as expected and that the desk agent was not able to move rooms for you. I am not aware of the issue with your room. I do know we were sold out on the night of your stay and that may have been why the agent was unable to change rooms for you. I will be sure to follow up on the situation with the desk agent.

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from J Staley on Sep 18, 2023
We appreciate your feedback!

8/10 Good

Jayse

Liked: Cleanliness, staff & service
The bed and pillow's and blankets besides the comforter were terrible. Other then the bed situation the staff was all very friendly and helpful the inside of the building was very beautiful and clean and my girlfriend was in love with the shower in our room! Other than the road work which is out of your hands I completely understand the outside and the pond were beautiful as well!
Stayed 1 night in Sep 2023
Response from J Staley on Nov 9, 2023
Thank you for feedback. Sorry to hear the bed did not exceed your expectations. Happy that the staff and shower were to your liking. We hope to welcome you back in the future!

10/10 Excellent

Darrell

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from J Staley on Aug 30, 2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay and hope to welcome you back in the future!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from J Staley on Aug 17, 2023
Thank you for your feedback. Happy to see that you enjoyed your stay!

6/10 Okay

Cassie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was ok. (Front desk) The energy saving lighting in the room is much too dark. Bathroom metal trim was scraped and unsightly. Bathroom mirror lighting terrible.
Stayed 2 nights in Aug 2023
Response from J Staley on Aug 16, 2023
We appreciate your comments regarding your recent stay. I apologize that the lighting was too dim for you.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, room comfort
Couldn’t close blinds. Stared at a giant ac unit.
I couldn’t figure out how to close the blinds to make the room dark. So I felt like I had the windows open all night and people could stare at me. But fortunately, the only thing in front of my window is a giant air conditioning unit all in all it was fine.
Stayed 1 night in Aug 2023
Response from J Staley on Aug 16, 2023
We appreciate your feedback. I apologize that you had trouble figuring out how to lower the black out curtain. We would have been happy to assist you with this had you called the front desk. There are chains on the side of the window to raise and lower the shade and black out curtain. We hope you will consider staying with us again in the future.

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful lake view
Hotel was convenient and clean. Close to restaurants and a beautiful lake to walk for exercise and hitch was much needed driving all day.
Stayed 1 night in Aug 2023
Response from J Staley on Aug 9, 2023
We appreciate your comments. Happy to hear that you enjoyed our clean, convenient location and your walk around the lake! We hope to welcome you back in the future!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean.
Stayed 1 night in Aug 2023
Response from J Staley on Aug 9, 2023
Thank you for your comments. We look forward to welcoming you back in the future.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was clean and comfortable. We did have the buffet breakfast one morning (breakfast is not included, but that was clear when we booked). It was a typical hotel breakfast, but two servers were there to bring your drinks. They were very friendly and attentive. We will stay again.
Stayed 2 nights in Jul 2023
Response from J Staley on Aug 1, 2023
Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed our clean, comfortable rooms and friendly service. We look forward to welcoming you back in the future!

10/10 Excellent

Claire

Stayed 2 nights in Jul 2023
Response from J Staley on Aug 16, 2023
We appreciate your feedback and are happy you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from J Staley on Jul 17, 2023
Thank you for your feedback regarding your recent stay! We are happy to hear that you enjoyed your visit and we hope to welcome you back in the future!

10/10 Excellent

Ketarris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from J Staley on Jul 11, 2023
Thank you for your feedback. Happy to hear that you enjoyed your stay. We hope to welcome you back should your travels bring you back to the Evansville area.

2/10 Terrible

matthew

Stayed 1 night in Jul 2023
Response from J Staley on Jul 11, 2023
I am sorry to see that we did not exceed your expectations. Unfortunately you did not leave comments, so I am unable to address your specific issues. If you would like to discuss your stay, please feel free to reach out to me directly by calling the hotel.

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities, room comfort
Picture perfect
Property is located on a lake with trail around it connecting with restaurants. Perfect for traveling with a puppy. Safe and clean area. We got meals to go and dined in our room overlooking a beautiful sunset on the lake.
Stayed 1 night in Jul 2023
Response from J Staley on Jul 11, 2023
We appreciate your comments and are happy to hear that you took advantage of our convenient location with restaurants and the walking trail nearby. The sunset over the lake is a beautiful sight! We look forward to welcoming you back in the future!

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and great staff.
Stayed 3 nights in Jul 2023
Response from J Staley on Jul 11, 2023
Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed the quiet and the service offered by our amazing team members! We hope to welcome you back in the future!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel while driving through.
Stayed 1 night in Jun 2023
Response from J Staley on Jul 7, 2023
Thank you for taking the time to leave comments about your recent stay. We are happy to hear that your enjoyed your time with us.