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Reviews of Sleep Inn Henderson-Evansville South

2.5 out of 5
Sleep Inn Henderson-Evansville South
2224 Us Highway 41 N, Henderson, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 122 out of 367 reviews" "
Rating 8 - Good. 147 out of 367 reviews" "
Rating 6 - Okay. 52 out of 367 reviews" "
Rating 4 - Poor. 32 out of 367 reviews" "
Rating 2 - Terrible. 14 out of 367 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Garrett

Stayed 2 nights in Jan 2024
Response from E on Feb 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Henderson-Evansville South.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Kind regards,E BradyAssistant General Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable.
Traveling through. Convenient location. Very nice dog walking area around hotel. Loved the shower. January stay. Quiet. Breakfast Ok. Weak coffee. Would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

kania

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

matthew

Traveled with group, Traveled with pets
Disliked: Property conditions & facilities
The bathroom was the biggest issue. The bathroom smelled terribly of cigarette smoke, the shower head is for a midget and there was mold. Other than that, the place isn’t terrible but don’t expect greatness when staying here.
Stayed 2 nights in Dec 2023

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as it looks
The bed was comfortable. The room had lots of items (hair dryer, iron/board, safe, dresser, deskgh etc), but the ones you use most didn't work TV, Remote, phone in room to call front desk. We had a pet friendly room that was rough. The carpet had patches, stains and age. The bathroom was cramped and the shower had duct tape to hold the door closed. Once in the shower there was an odor of cat litter box. Staff was around at check-in and check out but that was about it. Breakfast was hot. To access other restaurants near by was a bit inconvenient due to parking lot not being connected to shopping center and it's on a busy strip. Wouldn't stay here again but a one night in an emergency....
Stayed 1 night in Dec 2023

6/10 Okay

Stasha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well for starters we couldn’t take a hot shower. Legit stood there for 20 minutes waiting for the shower to warm up and your lucky if I gets lukewarm. No grip on the bottom of the shower and I almost slipped. When I checked in there was nobody at the front desk. Had to pick up the phone to get their attention. Just handed me my keys and told me about the breakfast. No “thank you, enjoy your stay” NOTHING!
Stayed 1 night in Dec 2023

8/10 Good

Christine

Traveled with family
Liked: Cleanliness
It was a good location, but with that comes some road noise throughout the nighttime. Our room was clean, and the linen's had been updated. The ceiling needed a little work, and the frame around the vanity mirror was in disrepair. The room could use some attention, but was habitable.
Stayed 3 nights in Nov 2023

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, amenities
A security alarm going off at 6:20am was NOT good!
Stayed 1 night in Dec 2023

8/10 Good

Jilana

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Clean but...
Great staff and beautiful hotel, but room smelled terrible. It smelled like room carpet had been shampooed and hadn't properly dried. Mold :(.
Stayed 3 nights in Nov 2023

4/10 Poor

Jonathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
never again
The people are great. The hotel is disgusting. Our room was non smoking but reeked of smoke. The sink was missing the stopper and every time you turn the water on in that sink the entire room would smell like sewer gas. The bedsheets had snags everywhere, the doors showed what looked like water damage due to a flood but we were on the 3rd floor. Top it all off, we opened the fridge on day 1 and found someone’s old pancake breakfast. Spend the extra amount and go to another hotel.
Stayed 4 nights in Nov 2023

4/10 Poor

Richard

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Staff & service, amenities
The hotel and staff was great just needed more parking.
Stayed 2 nights in Aug 2023

8/10 Good

drake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Andrea

Traveled with family
Disliked: Property conditions & facilities
First floor room and window lock didn’t work. There was a suspicious red spot on the bathroom floor. Hotel is being remodeled
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Stayed 1 night in Jul 2023

4/10 Poor

Kaern

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff were all very kind and accommodating. The location was convenient and the breakfast had a nice selection. The building is in terrible condition. Beyond the lobby there is a nasty smell that permeates. The carpet is dirty and worn. A can of paint had apparently been spilled and walked through in the hall. The AC was subpar and we think there was a mold problem as we all suffered immediately with allergies. The linens were clean but the bed was uncomfortable. They have a long way to go to improve.
Stayed 1 night in Jul 2023

8/10 Good

Dana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accomodations. Breakfast in morning was good.
Stayed 2 nights in Jun 2023

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

steven

Stayed 1 night in Jun 2023

6/10 Okay

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Dustin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Filthy
If you want a clean safe place to stay....this is NOT it.
Stayed 2 nights in May 2023

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was filthy inside and smelled of cigarette smoke. There were rundown vehicles parked outside. It was not comfortable to stay there.
Stayed 1 night in May 2023

6/10 Okay

Stacey

Liked: Staff & service
Meh...
1 King bed room. 1 night stay. The person behind the desk who checked us in and out was fantastic! Great customer service! It looks as though this place is in the middle of some freshening up. We saw paint buckets/pans/rollers in the hallway. I couldn't tell if our room was freshened up or not. The bathroom door appeared to be freshly painted, not a mark on it. The towels & bedding were clean. The thing is, all of the light switches & outlets were filthy. They are old, discolored and just dirty. The a/c unit control panel was also disgusting and dirty. I wiped it with an antibacterial wipe and the white wipe was black & brown after I was done. Why spend money on a renovation if you're not going to do the whole room and then maintain the cleanliness? Makes no sense to me. Overall not thrilled with how dirty the high contact points were. I should not have to feel like I have to clean a light switch before using it. It's just gross.
Stayed 1 night in May 2023

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not ready to be used
The room was being remodeled, the floor was dirty, the trim was missing around the bathroom door, the smoke detector was missing (I told the front desk and they said they would replace it, but never did), the room smelled like smoke (they did come and spray something for the smell which helped temporarily) and our clothes smelled like smoke when we got home
Stayed 1 night in May 2023

10/10 Excellent

RICK

Stayed 1 night in May 2023

6/10 Okay

Kaylin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Although the room was clean, it is quite outdated, especially the bathroom. The pictures are definitely deceiving and were probably taken when the hotel first opened.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I inadvertently booked a smoking room, upon realizing that the staff was very accommodating and getting me into a non-smoking room. Breakfast was available on or before 6AM
Stayed 4 nights in Feb 2023

4/10 Poor

Lauretta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I requested a smoking room. There were none available when I got here. Very disappointed.
Stayed 1 night in Feb 2023

6/10 Okay

Etenia

Liked: Staff & service
Disliked: Cleanliness
Not smoke free
The staff was friendly and professional however the cleanliness of my room was not up to par. There were spider webs, dingy washcloths and hair in my sheets. I was in a smoke free room (I thought). However there was heavy smoke smell 3 of my 4 day stay.
Stayed 3 nights in Feb 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2023

10/10 Excellent

RICK

Stayed 1 night in Nov 2022

8/10 Good

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff including maid service were very polite and helpful. The property was clean, quite and the continental breakfast was great.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazingly clean facilities! Staff helpful and friendly. Breakfast was tasty and filling. I will stay here again for sure.
Stayed 3 nights in Oct 2022

8/10 Good

Joanna

Liked: Cleanliness
Home for a reunion weekend...
A weekend stay to visit friends. The hotel was clean, but hard to get to (due to construction?). The room was basic the hotel was clean, but plain. The bed was comfortable enough but i felt like the room cost more than it was worth. Not many amenities, but clean, safe. Ice machine on our floor didn't work, but the staff was accommodating. Breakfast was fair... not spectacular. Value was fair for the area.
Stayed 1 night in Sep 2022

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in/out staff. She was very friendly
Stayed 1 night in Sep 2022
Response from Dee on Sep 22, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Dhyey PatelGeneral ManagerSleep Inn, Henderson, Ky270-830-6500

8/10 Good

Kent E

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Attention to detail was not taken in the renovation, sloppy work
Stayed 1 night in Aug 2022
Response from Dee on Sep 22, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Dhyey PatelGeneral ManagerSleep Inn, Henderson, Ky270-830-6500

8/10 Good

William

Stayed 1 night in Jul 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The washer didnt work other than that i would stay again
Stayed 2 nights in Jun 2022

4/10 Poor

Dave

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice and helpful. The ceiling in my room had been “repaired”. When I went in the room it was musty like an old basement. I thought it might just be the hvac. I was only there for two nights so I tried to ignore it. The morning I was to check out the water from the upstairs shower was leaking onto the floor of my room. I’m sure the carpet gets wet and mildewed. The shower door in my bathroom didn’t seal so there was a puddle each morning but I figured it was just my room. I’m guessing it happened in the bath above and creates this situation?! Not sure if it’s isolated to room 104 or not but not satisfactory or probably healthy.
Stayed 2 nights in Jun 2022

6/10 Okay

Jamie-Marie

Traveled with family
Liked: Cleanliness
Batteries in door lock were dead and were unable to lock our door. We were in town for a memorial service and had to wait for the manager to eat his lunch. He refused to move us rooms but did fix the door after a 30 minute lunch. We were almost late to the memorial service.
Stayed 1 night in May 2022

8/10 Good

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a decent value, no frills place to stay.
Stayed 3 nights in May 2022

4/10 Poor

Maryann

Liked: Cleanliness
Frig kept me up all night making noise. The room and area were noisy in general. Whatever chemical was used to clean the room..I was allergic to. The room was fine...the hotel nice...great breakfast buffet.
Stayed 1 night in May 2022

4/10 Poor

tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
Looking for a relaxing nite
Very disappointing carpets were not clean The clock was not set pillows were flat and worn. The front desk were unfriendly and acted disinterested. On check out i stood for 10 mins waiting at a unattended desk. The breakfast was was not refilled and scarce. Ive used sleep inn for 30 years and this was the worst stay .
Stayed 1 night in Apr 2022
Response from Sleep Inn on Apr 20, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dana

Stayed 1 night in Mar 2022

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sleep Inn on Mar 2, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sleep Inn on Mar 2, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kenneth E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, excellent staff (very friendly and helpful) and the price is great. I didn't like the entrance driveway.
Stayed 2 nights in Feb 2022
Response from Sleep Inn on Mar 2, 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.