Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Seattle Mukilteo

2.5 out of 5
Extended Stay America Suites Seattle Mukilteo
3917 Harbour Pointe Blvd Sw, Mukilteo, WA

Reviews

7.0

Good

Rating 10 - Excellent. 213 out of 894 reviews" "
Rating 8 - Good. 271 out of 894 reviews" "
Rating 6 - Okay. 187 out of 894 reviews" "
Rating 4 - Poor. 133 out of 894 reviews" "
Rating 2 - Terrible. 90 out of 894 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Eva

Liked: Cleanliness
Although some of the staff are kind and helpful, others seem unconcerned about the welfare of residents. My no smoking room had certainly been smoked in.
Stayed 1 night in Mar 2024

6/10 Okay

Leslie, Mukilteo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk/check in attendant not paying attention to guests arriving. Rang bell repeatedly and called to back room. Once acknowledged, went through check in motions, but seemed like it wasn't her best day.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Leslie, Thank you for taking the time to share your valuable feedback with us. While we strive to provide excellent service to all our guests, there may have been a lapse in attention during your check-in. We sincerely apologize for any inconvenience this may have caused. Your feedback is valuable to us as we continuously work to improve our guest experience. We hope that despite this initial impression, you were able to enjoy your stay with us. If your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Felicia

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not stay at this hotel
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Felicia, We appreciate your feedback, although we regret you did not get to experience our hotel. We are committed to delivering a seamless visit for every guest and hope you will allow us another chance to show you the enjoyable stay you deserve. We would be grateful for the opportunity to host you whenever you return to our area.Sincerely,Hotel Management

10/10 Excellent

ASHLEY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and the room was clean and suitable for my needs.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear ASHLEY, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

6/10 Okay

SHERYL

Traveled with partner
Disliked: Amenities
The staff is fine, the room says non smoking but CLEARLY was smoked in and not cleaned well enough to remove the smell. The mattresses are terrible.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear SHERYL, Thank you for staying with us and sharing your review. We apologize for the issues you had in your room and regret that you found your mattress to be uncomfortable. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience. Thank you for bringing this to our attention and we will address this appropriately. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service, property conditions & facilities
The bed was squeaky and the room, while visibly clean, had a weird smell that reminded me of leftover chinese food. On the plus side, the price was very reasonable, especially on short notice. Also, every staff member with whom i interacted was very polite, friendly and professional. With a quiet bed and no weird smell in my room, it would have been 5 stars. That being said, i make frequent trips to Everett so I'll give the place another chance.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Robert, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management

2/10 Terrible

Lincoln

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Dina L, Snohomish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was lacking; would have liked some fruit offered. Also would have liked a hairdryer offered at check in.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sergio

Stayed 2 nights in Feb 2024

6/10 Okay

Laura

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hair and crumbs in sheets.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Dear Laura, Thank you for reviewing our hotel. It is nice that you had a pleasant time, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

6/10 Okay

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Stayed 1 night in Jan 2024

8/10 Good

Marla

Stayed 1 night in Jan 2024

10/10 Excellent

Amr

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Diajanique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Randall

Employees were very pleasant
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Stayed 21 nights in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felistus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessa Dela

Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 2 nights in Nov 2023

4/10 Poor

Seng

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a convenient and low budget hotel in a safe area. It was challenging to find the main lobby because of the small lobby and entrance. The receptionist was friendly.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Seng, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 Okay

Bruno

Stayed 4 nights in Nov 2023

6/10 Okay

Bruno

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night sleep. Good location
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 22, 2023
Dear Jake, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. Our top priority is to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. We are also glad to read that you enjoyed our convenient location. Thank you for choosing Extended Stay America. We look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay we happy with the customer service
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruno

Stayed 3 nights in Nov 2023

6/10 Okay

Ian

We stayed 2 nights and where disappointed with the bad odour in the room and hall way we aired the room out and it was not so bad the second night.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 8, 2023
Dear Ian, Thank you for the honest review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

Mahesha

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Great shopping
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Michael, Thank you for being our guest at Extended Stay America and sharing your generous comments, especially about our hotel's location. With easy access to plenty of shops within minutes, our hotel is a very comfortable and affordable choice when in the area. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice and welcoming
Stayed 3 nights in Oct 2023

6/10 Okay

Dustin

Traveled with family
Disliked: Cleanliness
Stayed 5 nights in Oct 2023

6/10 Okay

letha

Traveled with partner
The service people did not notify front desk that the refrigerator was being worked on in the room we were assigned to at check in so we were put in another. Totally fine and we liked the room with two dbl beds as much but the bathroom in tub around nobs and soap holder has a lot of mold.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear letha, We apologize for the inconvenience you experienced during your stay with us. Your feedback is essential to us, and we appreciate you bringing your concerns to our attention. Please rest assured that we will address the maintenance issue and the cleanliness of the bathroom immediately to ensure such matters do not impact future guests. We appreciate you being our guest and hope you will consider staying with us again, giving us an opportunity to provide you with a more fulfilling stay. Sincerely,Hotel Management.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient access to major highways, friendly and helpful staff and ample room amenities.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 4, 2023
Dear John, Thank you for giving us a generous rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We agree with you - our location close to the highway makes us an easy stop for an overnight stay. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Excellent stay at this location. I've been to several of these Extended Stays and some are subpar but this one is excellent. I know that when I stay here my room will be clean, The bed will be comfortable, the staff will be friendly and I'll get a great night's sleep because it's quiet. I highly recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay 👍
I've stayed at many Extended Stay suites and this one is the best so far by a huge margin. The staff was very friendly, room was very clean, the bed was comfortable, the hotel didn't stink and it was nice & quiet. I highly recommend staying here whether you're here on business or vacation.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
Dear Jason, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Hotel Management

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Bill, was excellent before, during, and after our stay.
Stayed 2 nights in Sep 2023

8/10 Good

Luis

Stayed 1 night in Sep 2023

4/10 Poor

Dee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room did not have curtains. Booked a king but had to move to a queen room to get curtains. No refund or difference in price offered. Said it was a “complementary” trade. Carpet was old and dirty. I was happy it was only for one night. Left first thing in the morning
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 29, 2023
Dear Dee, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

4/10 Poor

lynsai

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Whole floor smelled like burnt food, room was not equipped with toiletries, no additional pillows when asked, room had a smell of urine. Do not recommend.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear lynsai, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

4/10 Poor

Lori

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Bernadette

Stayed 4 nights in Sep 2023

4/10 Poor

Nicki

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is showing its age, worn torn chair, room smelled Smokey although it’s a non smoking facility. Breakfast bare minimum. Staff however are nice
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 10, 2023
Dear Nicki, Thank you for being our guest and reviewing your experience. Although we are glad you are pleased with the staff, we apologize for your disappointment with the breakfast, the smoke smell, and the outdated hotel's property. We always strive to provide the best experience, and we regret this was not what you experienced. We appreciate the feedback as it helps us improve areas needing attention for a better experience. We hope you will allow us to show our commitment to the outstanding stay you deserve.Sincerely,Hotel Management

6/10 Okay

RICCARDO

Liked: Cleanliness, staff & service, room comfort
Convenient location
It was alright. The headboards could have been better cleaned. There were stains on it. Otherwise comfortable. Disappointed by the breakfast. Just granola bars.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Dear RICCARDO, Thank you for taking the time to leave your feedback. We are glad to know that our convenient location served you well throughout your stay in our clean and comfortable suite. However, we hope you will accept our apologies regarding the areas missed by our housekeeping staff and the breakfast variety. We are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management

10/10 Excellent

jesica, Grayland

Liked: Cleanliness, staff & service, property conditions & facilities
The staff really do a great job. Extended stay is always my first choice no matter where im traveling. They
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear Jesica, Thank you for choosing Extended Stay America as your accommodation. We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Our team members always strive to provide the best service possible, and when our valued guests recognize this, it means the world to us. We will be sure to share your compliments with all of them. Thank you for staying with us, and we look forward to welcoming you back for your next visit. Sincerely,Hotel Management