Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel good bang for your buck

Posted Nov 29, 2014
A little noisy from wind and hwy other than that it was good value
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Very friendly and accommodating staff place seemed oldr but kept up and clean Very convenient
2 out of 5
by A verified traveler

Posted Nov 16, 2014
Between the noice from the Highway and the trains it was hard to get a good nights sleep.
2 out of 5
by A verified travelerfrom oregon

Pretty Blah kinda place.

Posted Oct 27, 2014
Pros: nothing
Cons: customer service!
Upon walking into the hotel I approached the counter with two employees and no other guests. Neither greeted us. When they finally did acknowledge us the female says the other employee will check us in and then asks him to check us in. He shot her a nasty look and clearly was upset he had to check us in. Room had a funky smell to it like it had previously been a smoking room. Neighbors opened and slammed the doors all night and walls are very thin since we could hear the guy in room beside us talking to his wife on speaker phone at 2 AM. We ate at the restaurant inside the hotel and got the nasty and extremely greasy breakfast that we only could take a couple bites of before stomach ache set in. Told the employee about it being waaaaay to greasy and she said "oh ok." yet she still brought the bill for us to pay in full.. She did a drop and walk away so as to not have to talk to us about it again. When checking out it was again the same at the front desk. Employees seemed more interested with what was on thier computer screens than helping guests check in and out. Extremely poor customer service.
3 out of 5
by A verified traveler

Posted Oct 14, 2014
Pros: It was close to the event
Cons: Reduce the traffic noise on the side of the hotel facing the freeway. Air out the rooms on that side - the windows do not open and the room smelled.
The staff tried very hard however there was a mix-up with my Expedia reservation and they tried to charge me for the second night - I had already paid for that night in the original reservation made through Expedia. It took a bit to get this worked out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the venue. Friendly staff.

Posted Oct 5, 2014
Pros: We were in town for one night only. It was a great price, perfect location, clean rooms friendly staff. Exactly what we were looking for.
Cons: Add more outlets by the bed to accommodate electronic devices
Location: Right downtown, close to everything- easy to get around
We arrived early, but the staff was very friendly and accommodating and we could check in right away. Room was clean, location was great, easy to find.
2 out of 5
by A verified travelerfrom Vancouver

Disappointing...

Posted Oct 5, 2014
Cons: The service at the front desk.
We booked a secret deal which is supposed to be up to 40% off but it turned out to be only $7 cheaper than the price for the same hotel on another website. When we checked in, the hotel reception would not give us a king bed room despite our request. It was really not worth it to take a chance and not know what hotel we would be getting while booking just to save $7, to make it worse, we couldn't stay at the type of room we wanted. Won't do it again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2014
Very close to the Comcast Arena, so a great place to stay for concerts. And they even have shuttles to take you to and from the arena so no parking hassles!
5 out of 5
Recommended
by A verified traveler

nice and clean

Posted Sep 24, 2014 on Hotels.com
nice hotel; good service but restaurant and breakfast is just awful
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean rooms

Posted Sep 23, 2014
Cons: Mattress/bed
Rooms were very clean and spacious enough but mattress/bed was awful. Obviously very old and squeaked at the slightest move causing a terrible nights sleep.