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Reviews of Best Western Gateway to the Keys

2.5 out of 5
Best Western Gateway to the Keys
411 S Krome Ave, Florida City, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 491 out of 1004 reviews" "
Rating 8 - Good. 288 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joy, Chester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was friendly
Stayed 2 nights in Feb 2024
Response from Isa on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Staff very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Isa on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

JOHANSEN ALFREDO

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Isa on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Josie

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in and out was ok. The room was ok. The shower was AWFUL. We had to take a SCOLDING hot shower, or none at all. The towels feel like sandpaper. The pillows sucked. I also slept horrible due to outside cars.
Stayed 1 night in Apr 2024
Response from Isa on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff and service! Clean room. Room furniture could hv been updated.
Stayed 1 night in Mar 2024
Response from Isa on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Avinash

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 30, 2024
Thank You for staying with us at the Best Western Gateway to the Keys.We appreciate your feedback. We look forward for you staying with us again soon.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, convenient for airport, pleasant surroundings.
Stayed 1 night in Mar 2024
Response from Isa on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a number of times now. The rooms are good with a great central pool area for relaxing and a dip and the great sounds of all of the birds. Very handy for accessing the Everglades and the Keys. Other than an excellent breakfast facility there is no bar of catering on-site, but there are places around which offer good food.
Stayed 1 night in Mar 2024
Response from Isa on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sivasakthi Murugan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isa on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming.
Stayed 1 night in Mar 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and clean. Breakfast was okay.
Stayed 3 nights in Mar 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact it was easy to get on the main roads by car.
Stayed 6 nights in Mar 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 6 nights in Mar 2024
Response from Isa on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Annabel on Mar 12, 2024
Thank you for taking the time to rate your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were going to go to the keys for the day and it was close that was cheap.
Stayed 2 nights in Feb 2024
Response from Isa on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yuhong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Isa on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Angelia

Traveled with group
Liked: Cleanliness, amenities
Felt safe
Stayed 1 night in Feb 2024
Response from Annabel on Mar 1, 2024
Thank you, Angelia , for taking the time to write this review and share your experience with other guests.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly and professional! Breakfast was awesome. Room was clean. Best place we have stayed so far on our trip! Highly recommend!
Stayed 2 nights in Feb 2024
Response from Annabel on Mar 1, 2024
We thank you, Tina, for writing this review. We appreciate your kind words and for sharing your experience with other travelers. We look forward to having you stay with us again.

8/10 Good

Farooq

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. Room was clean. Shower curtain rod was half broken but functional. Staff was very good. The first night was very noisy as there were some loud cars racing on the street and then chased by the siren wailing cops. I am sure it was a one off incidence. But overall a goof experience.
Stayed 5 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was clean and well kept, with a generous breakfast board. Staff were polite and accommodating. Several dining options were available within walking distance, although none were high end restaurants. My only complaint is that the very attractive outdoor pool patio area was sometimes overrun with cigarette-smoking guests, which marred the experience of sitting or lounging poolside.
Stayed 2 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

timothy, Great Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms easy access
Stayed 2 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pressure washer running a lot on property
Stayed 4 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our activites such as exploring the Everglades and kayaking at Key Largo.
Stayed 2 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!
Stayed 3 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andres

Stayed 2 nights in Feb 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Virginia, Florence

Stayed 1 night in Feb 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gwenevere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!!!
Stayed 3 nights in Feb 2024
Response from Isa on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facility were clean, needs bigger space for self service with breakfast
Stayed 1 night in Feb 2024
Response from Isa on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast, all around really good stay
Stayed 2 nights in Feb 2024
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy area, loud trucks, loud A/C unit, but clean (except for a juice spill in our mini fridge) and good bfast.
Stayed 1 night in Feb 2024
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cindi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area
Stayed 2 nights in Feb 2024
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dale

Stayed 2 nights in Feb 2024
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

KEVIN

Stayed 5 nights in Feb 2024
Response from Isa on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place was clean and neat. The staff was very friendly and helpful. Only thing I didn’t care for was how stiff the bed was. Legitimately one of the most uncomfortable beds I’ve slept in.
Stayed 2 nights in Feb 2024
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Emily

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isa on Feb 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Huafeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Annabel on Feb 13, 2024
Thank you for taking the time to rate your recent stay with us.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go to the keys every year and typically fly in to fort Lauderdale late. Ive stayed here 4 times so i can do the drive in the day light. Its safe, quiet, budget friendly, clean, with a full breakfast. Everything i want for a one night stay
Stayed 2 nights in Feb 2024
Response from Annabel on Feb 13, 2024
Thank you for taking the time to rate your stay. We are so glad to see it was worth a perfect score. We will continue to work hard to exceed your expectations.

4/10 Poor

Miranda

Traveled with family
Disliked: Staff & service
Pool area would be a great place to hang out on a sunny day. Customer service at feont desk was terrible. Lady seemed angry and had no customer service. Not a smile and definitely seemed as if she didnt want to be there.
Stayed 2 nights in Feb 2024
Response from Annabel Deleon on Feb 8, 2024
On behalf of our entire team, I want to apologize for not reaching your expectations. At Best Western, we strive daily to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us about the service provided and implement improvements to ensure we provide a better experience in the future.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Would totally stay again. Although a bit older property with doors opening to the exterior instead of to an indoor corridor, it was very well maintained, clean, great staff, good breakfast with lots of options. Price was great. Location was perfect close to the Everglades and Key Biscayne national parks. And pretty much the last stop before you hit the keys. Perfect
Stayed 2 nights in Jan 2024
Response from Annabel on Feb 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Annabel on Feb 8, 2024
Thank you Michael for taking the time to rate your stay .

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Annabel on Feb 8, 2024
Thank you Suzanne for taking the time to rate your stay

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It did it’s job well - basically a stop for sleep.
Stayed 1 night in Feb 2024
Response from Annabel on Feb 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ajay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from Isa on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, clean facilities, and serviceable breakfast options. What more do you need?
Stayed 3 nights in Jan 2024
Response from Isa on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Bed was a little too firm for me but they do give you 6 pillows. Shower was good with excellent water pressure. Hotel was VERY quiet. I would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Isa on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eliahu, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Isa on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fernanda L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and kept up with cleaning. The room smelled a little weird but it was bearable. Very accessible and had a good variety for breakfast. I just wish they hada tb that could access streaming platforms like Hulu and Netflix. Overall I had a good stay, no problems.
Stayed 5 nights in Jan 2024
Response from Isa on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Isa on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our goal of visiting the Everglades National Park
Stayed 1 night in Jan 2024
Response from Isa on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Celane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all satified
Our door had to be checked daily because it didn’t shut at the way. Came back one day and pushed it right open because it wasn’t latched shut. The pool area was being stained while we were there. The smell came right thru the crack under the door. The fumes were terrible
Stayed 4 nights in Jan 2024
Response from Isa on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!