Ratings based on 245 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
cleanlinessPosted Feb 12, 2015
Pros: Beds were very comfottable
A bit dirty in the halls, dining room and elevator. Elevator extreamly slow.
for Everyoneby A verified travelerfrom Michigan
Worked out great for a single nightPosted Jan 9, 2015
Pros: Staff, modern new built hotel (as of visit: 1/2015).
Cons: Possibly better signage from the road, but this is super minor and just looking for an improvement.
Location: Near Anhinga Trail, entrance to Everglades National Park (south).
My daughter and I stayed at this hotel for a single night with the idea of being close to the Anhinga Trail for an early morning visit to the park/trail/entrance to the everglades. The hotel is tough to find, at least with my GPS which gave me 4 options, all for the same address and then took me in the wrong direction. But once found, the hotel worked out perfect for us. Best part of the hotel was the staff! At check-in, with local area questions, and general courtesy. Newer hotel, nice rooms, nice bathrooms. Great pillows! Labeled as soft or firm, with both to choose from - very nice! Breakfast was better than typical free breakfast for such a class of hotel. Overall, there was not a single complaint about anything. I travel often enough for business and pleasure and this, for it's class level, was very enjoyable. I can't bring myself to giving a hotel in this class level 5 stars, but there is absolutely nothing wrong with this hotel in any regard.
by A verified traveler
Posted Dec 22, 2014
Super outdated, dirty, things not working (outside door didn't lock.
for Everyoneby A verified traveler
Nice hotel close to Everglades National ParkPosted Dec 18, 2014
Pros: Friendly staff and proximity to places we visited
Christian and Steven recommended great restaurants. They welcomed me back to the hotel each evening, interested in the day's activities. The maid was wonderful, always checking on needs.
for Everyoneby A verified travelerfrom monterrey nl mexico
en general bien para una nochePosted Dec 8, 2014
Pros: la hubicacion
Cons: en que no den cuartos recién pintados
Location: de paso a key west es el ultimo antes de ir a los keys
llegamos algo tarde , el piso en que nos dieron la habitacion estaba en remodelacion , recien pintado , si era muy fuerte el olor , pero en general para pasar la noche estubo muy bien
for Everyoneby A verified travelerfrom philadelphia, pa
Clean place, friendly people, convenient locationPosted Dec 3, 2014
Pros: Clean rooms, friendly people.
Location: Key West
Stayed for two nights and this was the best Holiday Inn that I have ever stayed. It was very close to the Keys and to Miami. Definetely recommend it.
by A verified travelerfrom Sarasota, FL
2 Words...Night. Mare.Posted Nov 12, 2014
Pros: Nothing....they didn't let me stay there, but moved me down the road....I was a "lucky winner".....not.
Cons: Be honest, and admit when you're wrong, and be willing to comp a night OR let someone leave early when they request it.
Location: Great Area.
First of all, they moved me to the "new Hilton Home 2" down the road, as an "upgrade" which is wasn't. I had a whole weekend off from work to relax and enjoy the pool....oh that's right, there was NO pool. (Hadn't been opened yet, as they were only opened for a month....but who opens a hotel before the pool is ready.... and a month later, still no pool??) Anyway, the icing on the cake was when I went to take a shower and there was NO hot water. IF you're not ready to open, don't open!! And don't send people over to a different hotel that's inadequate. I blame the Holiday Inn, and they didn't let me leave a night early without me threatening! They're promise to "Make it Right or you don't Pay" doesn't work if you go through a site like Expedia, which I did. They act like they don't get paid, and we all know they do. Just NO customer service, and a run by a bunch of amateurs. (again, at Home 2) So if you go to HI, don't let them send you elsewhere!
for Personal Eventby Stephenfrom Kings Park, NY
Great for Harley RidersPosted Nov 6, 2014 on Hotels.com
As a Harley Biker, I can not make plans ahead of time because I don't know when I am going to stop for the day, but when I do stop I am very tired and when I see Holiday Inn XPress I know I am going to have a comfortable stay in a great bed without all the extras I don't use. I especially remember Jamie at the front desk at this location, he was especially helpful and accommodating considering how tired and sunburnt I was. He also greeted me by name when I next saw him the following morning.
for Couplesby Kathleenfrom Chandler, Az
Over night stayPosted Oct 31, 2014 on Hotels.com
Have stayed at this hotel for the past few years on our way to Key West. Friendly staff, nice clean rooms, good breakfast, fair price for this hotel.
for Business Travelersby Melissafrom sunny isles beach
excellent servicePosted Oct 21, 2014 on Hotels.com
Excellent service. Breakfast excellent.