Exterior

Reviews of Holiday Inn Express & Suites Florida City, an IHG Hotel

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 284 out of 1008 reviews" "
Rating 8 - Good. 382 out of 1008 reviews" "
Rating 6 - Okay. 165 out of 1008 reviews" "
Rating 4 - Poor. 95 out of 1008 reviews" "
Rating 2 - Terrible. 82 out of 1008 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

2/10 Terrible

KASSANDRA

Traveled with family and small children
Disliked: Staff & service, amenities
Room wasn't what we had reserved. Employees couldn't be bothered to help. Not in the best area.
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Everglades. A few good restaurants and vineyards.
Stayed 2 nights in Mar 2024

8/10 Good

marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this property several times, very neat and clean, breakfast is average to good. Only problems were the drive way leading in is very bumpy and in need of repair, which it has been every time we're there, may not be Holiday Inn property. Bathroom sink drained very slowly, a couple of small black bugs in bathroom, both brought to staff's attention, otherwise nice hotel, will plan to stay there again when in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Was Clean Spacious! Staff Was Friendly, Price Friendly Will Definitely be Returning When I’m Going Back
Stayed 1 night in Feb 2024

10/10 Excellent

Carolina, fontana

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Margery

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not too soft. lots of towels. Good breakfast
Stayed 2 nights in Feb 2024

8/10 Good

eric

Stayed 4 nights in Feb 2024

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy access Check in was seamless Nice breakfast variety in the morning Place was clean
Stayed 2 nights in Feb 2024

6/10 Okay

Audrey

Liked: Cleanliness, property conditions & facilities
Very odd driveways at parking lot. We arrived in the dark and went round and round.
Stayed 1 night in Feb 2024

2/10 Terrible

Zenaida

Disliked: Cleanliness
Not clean tub and toilet
Stayed 1 night in Feb 2024

8/10 Good

Paulo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, decent hotel for a night or two. We made it as a base to get around the Keys before jumping into a cruise in ft lauder. would stay again. no issues, decent breakfast is included.
Stayed 2 nights in Feb 2024

8/10 Good

Tamika

Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

8/10 Good

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get into. Lots of parking. Breakfast was great. (Glad the oven was fixed)
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth, Key West

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cesar on Jan 29, 2024
Hello Elizabeth, Thank you for your review of your recent stay with us. We will use this review to further improve our service and standards here at Holiday inn Express

8/10 Good

Laura Patricia

Stayed 1 night in Jan 2024
Response from Cesar on Jan 29, 2024
Thank you for your amazing review Laura! We cannot wait for you to return!

8/10 Good

Boguslaw

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Jan 2024
Response from Cesar on Feb 5, 2024
HI Boguslaw, Thank you for your kind words and thank you for staying with us!

8/10 Good

Wanda

Stayed 1 night in Jan 2024

8/10 Good

Kimberly, Wesley Chapel

Traveled with family
Liked: Cleanliness, staff & service, amenities
For a dated hotel, it was maintained and cleaned well. Disappointed that there were no keto friendly items for breakfast sure to equipment failure. Other than that, it was fine.
Stayed 1 night in Jan 2024

6/10 Okay

Kenneth

Liked: Staff & service
First floor has a smell. Suggest upper floors
Stayed 1 night in Dec 2023

10/10 Excellent

Rickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ismael Santiago

Liked: Cleanliness, staff & service
Last minute stay. We booked because it said that breakfast was included. Next morning was bad. Just bagels and cream cheese. Not even coffee mugs.
Stayed 1 night in Jan 2024

2/10 Terrible

Piyush

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.
Stayed 2 nights in Dec 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Jan 2024

4/10 Poor

TINA

Stayed 2 nights in Dec 2023

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Khiron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the receptionists were very friendly and accommodating. I didn't have a lot of requests, however but the little I had was no problem. However, the housekeeping needs improving.
Stayed 5 nights in Dec 2023

6/10 Okay

Avinash

Stayed 1 night in Dec 2023

4/10 Poor

Jim

Business traveler
Disliked: Staff & service, amenities
I have stayed at many holiday inn expresses, and know what to expect. The area in general is sketchy, when I arrived there were a couple homeless people sitting on the ground on hotel property, and there was a drunk guy on the third floor sitting with his feet on the glass of the hotel window. During check in the staff was great. I went down for breakfast at 7am the first day (it’s supposed to start at 630), nothing is ready. A girl comes out and has food a few minutes later, eggs (which were fine) and sausage that was overcooked and inedible. The pancake machine was out of batter. I’m not picky with food under the circumstances, I’m expecting gas station quality food. One of my room keys never worked, the second one stopped working at one point and I had to go to the front desk and have it reprogrammed. I was under the impression that all holiday inn expresses were about the same, this place was like a super 8.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Osama, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023

8/10 Good

Tanna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel staff was very efficient, helpful, and friendly The hotel was quite tired. I understand it is to go through a renovation, it is greatly needed. The day we were there the kitchen was out so no hot breakfast but the attendant in the dining room was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfortable
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was great with a lot of choices. The room itself was good, however the carpet was disgusting in our room and in the hallways. Otherwise staff was pleasant and the room and bathroom were very clean. One other thing was the bed was very hard, felt like an older kind with the springs still in it. I felt like I was sleeping on the floor, hard.
Stayed 1 night in Nov 2023

8/10 Good

Vervellee

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina, Palm Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed that the hot breakfast wasn't available due to staffing.
Stayed 1 night in Nov 2023
Response from Maria on Nov 7, 2023
Dear valued guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are sorry to hear that on this particular occasion we fell short of your expectations, and please be assured that we are taking your comments seriously to improve our services.We apologize for the inconvenience caused due to the hot breakfast not being available during your stay. We want to inform you that the oven is currently out of service due to technical issues, and our technician will be here soon to fix it. We understand that this must have been disappointing for you, and we hope you will accept our sincerest apologies for this.Despite this issue, we are pleased to know that your stay with us was otherwise comfortable and enjoyable, and we appreciate your kind words about our hotel. We hope to have the opportunity to welcome you back in the future and to offer you the high standard of service that you deserve.Thank you again for your valuable feedback.Best regards,

8/10 Good

Valencia

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Maria on Nov 7, 2023
Dear valued guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear you had an enjoyable experience.However, we also understand that there may have been areas where we fell short of your expectations and hope you can provide us with more information on how we can improve our services to ensure an exceptional stay for all our guests.Thank you again for choosing our hotel and we look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Pierre

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Breakfast with no hot food because stove is broken But had a comfortable bed and was clean
Stayed 1 night in Nov 2023
Response from Maria on Nov 6, 2023
Dear valued guest,Thank you so much for taking the time to write such a wonderful review about your recent stay with us! We are absolutely delighted to hear that you had a 10 out of 10 experience during your time at our hotel.Our team takes great pride in providing exceptional service to all of our guests, and we are thrilled to know that we were able to exceed your expectations. We appreciate your kind words and positive feedback, and we cannot wait to have the opportunity to welcome you back for another amazing stay.Thank you once again for choosing our hotel for your accommodation needs, and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Emilio Champion,, San Juan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful with questions about local restaurants.
Stayed 1 night in Nov 2023
Response from Maria on Nov 6, 2023
Dear valued guest,Thank you for taking the time to leave us such a wonderful review! We were absolutely thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. Your kind words are very much appreciated and have put a smile on our faces.Our team works hard to provide all our guests with a comfortable and enjoyable stay, and we're thrilled that we were able to do just that for you. We hope to have the pleasure of welcoming you back for another excellent experience in the future!Thank you again for choosing to stay with us and for sharing your positive feedback. We're delighted to have earned a 5 out of 5 rating from you!Sincerely,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming. Very clean. Great breakfast. I’ll be back.
Stayed 2 nights in Oct 2023
Response from Maria on Oct 30, 2023
We are delighted to receive your 5-star rating during your recent stay at our property. Thank you for taking the time to share your experience with us and the rest of the online community. It's always our goal to provide an exceptional experience to all our guests, and we are thrilled to hear that we met and exceeded your expectations. Your feedback is truly appreciated, and we will continue to strive to deliver the same level of service to all our future guests.We hope to see you again soon and thank you for choosing to stay with us.

10/10 Excellent

Lucas, Germantown

Liked: Amenities, property conditions & facilities
Perfect
Stayed 4 nights in Oct 2023
Response from Maria on Oct 21, 2023
We are thrilled to hear that you rated our hotel 5 out of 5 during your recent stay with us. We would like to take this opportunity to express our sincerest gratitude for choosing our hotel and for taking the time to provide such positive feedback.We are delighted to know that you had a comfortable and memorable stay with us. It is our goal to provide exceptional service and amenities to all of our guests, and your feedback encourages us to continue doing what we love.Thank you for sharing your experience with us. We truly appreciate your kind words and recognition of our team's efforts. We look forward to welcoming you back soon.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast was fantastic - lots of food choices.
Stayed 1 night in Oct 2023
Response from Maria on Oct 18, 2023
Dear valued guest,Thank you for your recent stay with us and for taking the time to write such a wonderful review! We are thrilled to hear that you enjoyed our hot breakfast and found plenty of delicious options to choose from.Our team takes great pride in providing our guests with a comfortable and enjoyable stay, and it's always gratifying to hear that we've succeeded. We strive to offer a variety of breakfast foods to satisfy all tastes and appetites, so we're glad to know that we hit the mark with you!Thanks again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel soon.Warm regards,

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great location!
This hotel is in the perfect spot if you’re planning to visit Everglades or Biscayne Bay National Parks. Both are just minutes away. It’s also a great place to stay en route to the Florida Keys. It is a little outdated and the walls are thin, but we could tell the hotel was in the process of remodeling and painting in several areas while we were there. We would probably stay here again because of the location (and once they finish remodeling).
Stayed 3 nights in Oct 2023
Response from Maria on Oct 18, 2023
Dear valued guest,Thank you so much for choosing our hotel and for providing us with your valuable feedback. We are thrilled to hear that you enjoyed our prime location, which made it convenient for you to visit the Everglades and Biscayne Bay National Parks. We couldn't agree more that our hotel is the perfect stopover for anyone en route to the Florida Keys.We do apologize for any inconvenience you experienced during your stay with us. We appreciate your understanding and patience as we continue to update and renovate our hotel. Our team is working hard to improve the property in all areas including updating the interiors to provide our guests with more modern amenities and features.Once again, thank you for your kind and honest review. We hope to have the pleasure of welcoming you back to our hotel in the future, where we can showcase the improvements that have been made.Warmest regards,

8/10 Good

Jose Antonio

Stayed 2 nights in Oct 2023
Response from Maria on Oct 18, 2023
Dear valued guest,Thank you for staying with us and for taking the time to offer your feedback. We appreciate your rating of 8 out of 10 and are pleased to hear that you enjoyed your stay with us.While we strive to provide all our guests with a flawless experience, we recognize that there may be areas where we can improve. We would be grateful if you could share any specific suggestions or areas of concern that you may have had during your stay.At our property, we continually work toward enhancing our amenities and services to ensure that our guests have an unforgettable experience. We hope to have the pleasure of welcoming you back soon, and we hope to earn a perfect score from you next time.Thank you again for your patronage, and we look forward to your next visit.Best regards,

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. It was a comfortable stay like all other Holiday Inn Express hotels where I’ve stayed.
Stayed 1 night in Oct 2023
Response from Maria on Oct 18, 2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an absolutely outstanding experience during your stay at our hotel and that you would highly recommend us to others.At our hotel, our main goal is to provide our guests with exceptional service and attention to detail, ensuring that their stay with us is nothing short of amazing. It's gratifying to know that we were able to meet your expectations and deliver an unforgettable experience.We appreciate your kind words and 5-star rating and hope to have the pleasure of welcoming you back to our hotel in the near future. Please do let us know if we can be of any assistance or if there's anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing to stay with us and for your wonderful feedback.Warm regards,

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maria on Oct 18, 2023
Dear valued guest,We are absolutely thrilled to receive your perfect 10 out of 10 rating for your recent stay at our hotel! Thank you for choosing us as your preferred accommodation during your travels.We pride ourselves on providing exceptional service and amenities to all of our guests, and we are delighted to hear that we met or exceeded your expectations. Your positive feedback serves as a wonderful motivation for our dedicated team to continue striving for excellence in everything that we do.We hope that your stay was comfortable, memorable, and enjoyable in every way possible. If there is anything more that we can do to make your future stays with us even better, please do not hesitate to let us know.Thank you for taking the time to share your experience and for your continued loyalty to our hotel. We look forward to welcoming you back soon!Warm regards

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria on Oct 18, 2023
Dear valued guest,We are absolutely thrilled to receive your perfect 10 out of 10 rating for your recent stay at our hotel! Thank you for choosing us as your preferred accommodation during your travels.We pride ourselves on providing exceptional service and amenities to all of our guests, and we are delighted to hear that we met or exceeded your expectations. Your positive feedback serves as a wonderful motivation for our dedicated team to continue striving for excellence in everything that we do.We hope that your stay was comfortable, memorable, and enjoyable in every way possible. If there is anything more that we can do to make your future stays with us even better, please do not hesitate to let us know.Thank you for taking the time to share your experience and for your continued loyalty to our hotel. We look forward to welcoming you back soon!Warm regards