Interior

Reviews of Pousada Convento de Arraiolos - Historic Hotel

4 out of 5
Pousada Convento de Arraiolos - Historic Hotel
Pousada de Arraiolos, Nossa Sra. da Assuncao, Arraiolos

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 73 reviews" "
Rating 8 - Good. 23 out of 73 reviews" "
Rating 6 - Okay. 10 out of 73 reviews" "
Rating 4 - Poor. 2 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

caron

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Very tired pousada. Needs a paint job and a good cleaning. The bed was very hard making it an uncomfortable sleep. The sheets were hard and scratchy. This hotel didn’t seem like the other paradors and pousadas that I’ve stayed in, in the past.
Stayed 2 nights in Nov 2023
Response from Jorge Quaresma on Nov 28, 2023
Dear Mr./Mrs. Caron, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pousada Convento Arraiolos for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Jorge Quaresma - Unit Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

John

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

David, Dunton Green

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The building is beautiful from the outside. The rooms are dated, with old/damaged furniture. Dusty and with dirty carpets with stains that had been there for ages. Disappointing for a property with so much potential.
Stayed 5 nights in Oct 2021
Response from Filipe Beja Simões on Oct 7, 2021
Dear Mr. David, Thank you for your stay and comment. The Convent is dated from the 14th Century. The transformation on Pousada occored in 1995 by the work of the Architect Jose Paulo dos Santos who draw all of the furniture, rooms and colective areas. It won several prizes for this work. About the carpets, off course we try to remove them, there are recent. The situation is that you need the type of liquid that marque them so that we can remove. Unfortunately those types of situation occurred at hotels more frequently than we desire. We are off course working on them, but i can assure there where not there for ages as you mentioned. Thank you once again by your stay at this unique place. Best Regards

10/10 Excellent

John

Stayed 3 nights in Aug 2021
Response from Filipe Beja Simões on Oct 7, 2021
Dear John, Thank your for your stay and review about Pousada Convento de Arraiolos. We hope to hosted you back soon. Best regards,

8/10 Good

Jose, Prague

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A splendid work of architecture, extending the monastery into an actual hotel, convenient and comfortable. Exceedingly integrated in a wonderful landscape, the freshness of trees, sweet slopes of beautiful hills, an oasis in the Alentejo heat. Fantastic experience.
Stayed 2 nights in Aug 2020
Response from Filipe Beja Simões on Sep 1, 2020
Dear Jose, Thank you for your kind review, we work to present this fantastic experience that you have mencioned. We are gladd that you enjoyed your stay with us. We hope to see you soon. Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this Pousada. It’s great.
The Pousada is set in a wonderful location in a peaceful valley surrounded by beautiful woodlands and meadows. It’s hard to imagine a more idyllic setting. The main features of the Convent have been tastefully preserved with modern facilities added to ensure all comforts and convenience. All staff were very welcoming and helpful. We ate in the restaurant for four evenings and found the service and food quality good. The menu was the same each evening and a wider choice would have been preferred. However, stay here. It’s great.! Forgot to mention.It’s a great breakfast.
Stayed 4 nights in Mar 2020
Response from Filipe Beja Simões on Mar 10, 2020
Dear James, Thank you soo much for your review and kind comments. It was a pleasure to have had hosted you with us. Hope to see you back again with us. Best regards, Filipe

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
We shared and peaceful and joyful night in the country side.
Stayed 1 night in Nov 2019
Response from Hespanhol on Dec 3, 2019
Dear Expedia user, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pousada de Arraiolos Nossa Sra. Assunção again soon. Best regards, Joana Hespanhol Pousadas de Portugal

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Excellent property. Very comfortable beds very comfortable sheets. Huge balcony with beautiful views. Wonderful stay !
Stayed 2 nights in Nov 2019
Response from Hespanhol on Nov 27, 2019
Hi, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pousada de Arraiolos Nossa Sra. Assuncao again soon. Best regards, Joana Hespanhol Pousadas de Portugal

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country hotel
Lovely hotel in middle of countryside
Stayed 1 night in Oct 2019
Response from Filipe Beja Simões on Oct 15, 2019
Dear Christian, Thank you for your kind words and description about Pousada Convento de Arraiolos. It was a pleasure to have had hosted you with us. Hope to see you soon. Best Regards,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel to relax in Alentejo
We loved the hotel, the rooms are spacious and modern with a large bathroom and black out shutters, we slept so well! The setting is beautiful in the middle of the Alentejo countryside and the hotel combines the old monastery with modern design beautifully. If there was a criticism, it would be that staff at breakfast could be a bit friendlier - it felt like they were trying to avoid you, and that the hedge around the pol area is cut down. It’s a shame to be in such a stunning setting and not to have a view from the pool. Everything else was great and would come back
Stayed 2 nights in Oct 2019
Response from Filipe Beja Simões on Oct 15, 2019
Dear Christian, Tank you for your lovely review. We hope to see you soon and continue your experience with us. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Filipe Beja Simões on Oct 8, 2019
Dear Anonymous, Thank you for your review. Best regards,

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet, an idyllic setting
This is the place for a quiet getaway outside of a small town. The pousada is very very clean and the breakfast is just fine...all that you need!
Stayed 2 nights in May 2019
Response from Filipe Beja Simões on May 14, 2019
Dear João, Thank you for your kind review and comments. We hope to see you soon, once again. Best regards, Filipe Beja Simões

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Filipe Beja Simões on Apr 3, 2019
Thank You for your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, Maria at front desk was so kind.
Stayed 2 nights in Jan 2019
Response from Filipe Beja Simões on Jan 23, 2019
Dear Anonymous, Thank you for your kind review and comments about us. We will share your opinion with our team ! Special with Maria. We hope that you can return soon. Best regards, Filipe Beja Simões Manager

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pousada with great staff
Beautiful hotel, great staff, really friedly and professional. The location is great, in the countryside with great views, very quiet and great to rest and enjoy the country. Must see the church of the pousada. Arraiolos is a nice vilage, with some cultural things to do and very good restaurants. Highly recomend.
Stayed 2 nights in Dec 2018
Response from Filipe Beja Simões on Dec 31, 2018
Dear João, Thank you for your kind review. It was a pleasure to have had hosted you with us. We hope that you can return soon and continue your experience with us. Best regards, Filipe Beja Simões

8/10 Good

BT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic property sensitively transformed into a hotel. The surroundings are peaceful and unspoiled
Stayed 1 night in Nov 2018
Response from Filipe Beja Simões on Nov 13, 2018
Dear BT, Thank you for your review and stay at Pousada Convento de Arraiolos. It was a pleasure to have had hosted you with us. We hope you can return soon and continue this experience. Best regards, Filipe Beja Simões

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Filipe Beja Simões on Nov 8, 2018
Dear Carlos, Thank you for your review on Pousada Convento de Arraiolos. We hope to see you back with us, soon. Best regards, Filipe Beja Simões

8/10 Good

Ian

Good hotel let down by restaurant
Nice room, location attractive, pool area good but 3km from town & restaurant expensive with not much choice
Stayed 1 night in Sep 2018
Response from Filipe Beja Simões on Sep 13, 2018
Dear Ian, Thank you for your review and stay at Pousada Convento de Arraiolos. Our restaurant is based on local and regional cuisine, we hope that next time we can surprise you with other options from our menu. Best regards, Filipe Beja Simões

6/10 Okay

fernando, Lisbon

Disliked: Cleanliness, property conditions & facilities, room comfort
Despite the good location , the facility needs refurbishment
Stayed 1 night in Feb 2018
Response from FBS on Mar 2, 2018
Caro Fernando, Agradecemos a sua estadia e o seu comentário. Como pode verificar, in loco, estamos exactamente a beneficiar a Pousada com novas infraestruturas e ~diversas manutenções em curso. Esperamos que possa regressar e verificar as alterações, por forma a recomendar a nossa Pousada. Com os melhores cumprimentos, Filipe Beja Simões

10/10 Excellent

Jim & Laura, Sacatomato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the drive.
As you would expect a converted convent. Spa retreat is appealing. Try the dinner in the village and have black pig and mashbread asparagus.
Response from Manager on Jun 15, 2017
Dear Jim & Laura, Thank you for your review and for your stay with us. On behalf of the entire team from the Pousada de Arraiolos we thank you for that. We hope you can return soon and continue to recomend us at our converted convent who whorth the drive to. Best regards, Filipe Beja Simões

10/10 Excellent

Janice, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very restful
We picked this hotel for it's quiet secluded location it was exactly what we needed to unwind and relax.
Dear Janice, Thank you for your review and comments. On behalf of the entire team from the Pousada de Arraiolos we thank you for your stay and having had the relax you need. We hope you can return soon and continue to recomend us. Best regards, Filipe Beja Simões

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous peaceful location .
Friendly check in by David and Carla. Wonderful rooms and so many areas To relax, sit and enjoy the quiet and the scenery. Nice breakfast and Pedro looked after our needs well. Location is great, closeto Losbpn and other smal towns. Hated to leave
Response from Filipe Beja Simões on Jun 16, 2016
Thank you on your comment and evaluation. We thank you on behalf of the entire team of Pousada de Arraiolos. Hope to see you soon and count on your recommendation. Best regards Filipe Beja Simões

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We ended up in this pousada after we were not able to get accommodation in Evora. Initially we booked for 2 nights but we were so impressed with this property that we stayed an extra day. We used it as a base to tour the surrounding countryside and the medieval towns. Would definitely recommend it and would stay here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Peace perfect peace
A most peaceful and beautiful place with a fascinating local town

8/10 Good

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat
Quiet, peaceful hotel and location. I would rate it at a four star rather than five. The standard rooms are quite small so it is worth viewing the room first and consider upgrading to the larger room. No entertainment or night life. Hotel is a fantastic old building with a lovely church attached and beautifully preserved ceilings and convent cloisters. It is quite a walk to the nearest village in the heat as it is all uphill. The food was just average and as there were very few guests staying there were not many staff around. It is quite convenient to stay here and visit Evora which is about 11kms away. Stay at this hotel if you want a quiet relaxing break and a very different experience to a chain hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Positives and Negatives
I traveled to Arraiolos to attend the annual festival that celebrates the eponymous tapestries. The festival was amazing and I'm so pleased that I had the opportunity to attend! This Pousada is not in town but set about 1 mile out of town. The location is pretty spectacular with beautiful views, an extraordinary little church and a beautiful kitchen garden on the property. I made my reservations late and the only room left was the smallest. It was small and the bathroom was a litle "creepy" and the view overlooking the parking garage was accessed by a small window that you couldn't open because there was no screen. The service was kindly delivered by various young professionals. A big, delicious plate of fruit was brought to my little room each afternoon which I enjoyed and appreciated. They made arrangements with the tourist office for a private tour of the town. The breakfast buffet was generous. Dinner was expensive and tasty - but service was a very slow, too slow for a person traveling alone. Internet connection was available in common areas only. If I return, I will opt for a nicer, larger room.

10/10 Excellent

Ariane, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven of calm
We very much enjoyed our stay in the Pousada de Arraiolos. The staff were exceptionally helpful and polite. We ate in the restaurant on our first night which was delicious (although on the expensive side) and the experience was very much enhanced by the knowledgeable staff who were more than happy to answer our questions on Portuguese specialities. The hotel is very calm, has been beautifully restored and redesigned and has a great view onto the castle of Arraiolos. A lovely place to go to relax, be treated well and enjoy the quiet. A good base for visiting the local wineries, Evora and the various megalithic structures.

8/10 Good

Rodolpho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel, café da manhã pode melhorar
Bom hotel, boa área de lazer. Sugestão para melhorar o café da manhã e sua diversidade de opções que ainda é aquém do nível do hotel e o que ele se propõe. Bons quartos e bem limpo.
Stayed 1 night in Aug 2023

10/10 Excellent

Elisabete

Stayed 2 nights in Aug 2023

10/10 Excellent

Agostino, Pomigliano dArco

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bellissimo convento del ‘500 con annessa cappella con azulejos che da sola male il viaggio. Personale molto cordiale e ottima colazione. Camere ampie e comode e spazi enormi che includono piscine e un maneggio.
Stayed 2 nights in Mar 2023
Response from Cristiana Garoto - Assistant Unit Manager on Mar 21, 2023
Gentile Signor Agostino, A nome di tutto il nostro team della Pousada Convento Arraiolos, vorremmo ringraziarla per il suo feedback molto positivo. La sua opinione è fondamentale per continuare a migliorare il nostro servizio e anticipare le esigenze dei nostri Ospiti.Siamo felici di sapere che abbiamo soddisfatto le sue aspettative. È stato un vero piacere per noi averla come ospite e speriamo di poterla ospitare nuovamente in futuro.Cordialmente, Il team della Pousada Convento Arraiolos

6/10 Okay

Catarina

Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy original y el destino muy ad hoc pero el personal de recepción poco comprometido con el producto y el destino, en el restaurante intentaron pero falta capacitación y ambientación.
Stayed 1 night in Oct 2022

6/10 Okay

BRENO

Stayed 1 night in Aug 2022

8/10 Good

Valdemar

Stayed 1 night in Jul 2022

6/10 Okay

Annika

Stayed 2 nights in Sep 2021

8/10 Good

Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Lugnt lantligt boende
Lugnt fridfullt läge. Bra rum men tafatt service i restaurangen. Poolen var dåligt städad
Stayed 1 night in Oct 2021
Response from Filipe Beja Simões on Nov 23, 2021
Dear Mr. Kent, We would like to thank you for taking the time to share your opinion on your stay at Pousada de Arraiolos Nossa Sra. Assuncao. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pousada de Arraiolos Nª Sra. Assuncao, and we look forward to welcoming you back soon. Kind regards, Filipe Beja Simões

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Para nós um regresso a casa. Atendimento e serviço ao nível do expectável, num ambiente único.
Stayed 1 night in Oct 2021
Response from Filipe Beja Simões on Nov 15, 2021
Cara Carla, Ficámos encantados em saber que a sua estadia recente na Pousada de Arraiolos Nossa Sra. Assuncao foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback. Muito obrigado por ter escolhido a Pousada de Arraiolos Nossa Sra. Assuncao para as suas férias. Esperamos voltar a acolhê-lo(a) em breve no nosso hotel. Cordialmente, Filipe Beja Simões A Equipa da Pousada de Arraiolos Nossa Sra. Assuncao

4/10 Poor

Ewa

Traveled with group
Disliked: Staff & service
Usel restaurang!
Poolen var smutsig med en massa löv och grenar. Restaurangen var under all kritik! Middagen oätlig och jättedyr. Vinet smakade ammoniak och fick bytas ut. Ät någon annanstans!
Stayed 1 night in Oct 2021
Response from Filipe Beja Simões on Oct 13, 2021
Dear Mrs Ewa, Thank you for you stay and review. Unfortunately the experience with us seems that it wasn't like normally happened. We will see with the team what occurred. I am shure that in all of the options of the food menu and wine menu there was options that you could have different experience than the one mentioned. We apologize for that. About the price, it is informed at the menu. Thank you once again for your review and stay.

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Davide

Liked: Cleanliness, staff & service
Ficámos decepcionados com o quarto, que não correspondia ao que estava nas fotos do vosso site. Enganam as pessoas mostrando um produto que não corresponde à realidade. Não usaremos mais ou recomendaremos este site
Stayed 2 nights in Dec 2020

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Jan

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Filipe Beja Simões on Sep 1, 2020
Dear Jan, Thank You for your review on Pousada Convento de Arraiolos. Hope to see you soon. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruim, grote kamer, hoog plafond en in goede staat.
Stayed 4 nights in Jul 2020
Response from Unit Manager Convento Pousada de Arraiolos on Jul 31, 2020
Dear Anonymous, Thank you for your kind review. It was a pleasure to have hosted you. Hope to see you soon. Best regards, Filipe Beja Simões

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hespanhol on Oct 22, 2019
Caro Srº Timo Agradecemos a sua avaliação e pelo post das suas fotografias, que apreciamos muito. Foi um prazer para nós tê-lo recebido na nossa Pousada Nossa Senhora da Assunção. Atenciosamente, Joana Hespanhol Pestana Pousadas de Portugal

10/10 Excellent

Nadine, Rosemère

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très paisible, une belle découverte qui vaut le détour. Peu achalandé, nous avons donc profité au maximum de l'endroit.
Stayed 1 night in Sep 2019
Response from Filipe Beja Simões on Sep 25, 2019
Chere Nadine, Merci pour votre reponse. Nous sommes três heureux. A bient tou

8/10 Good

pascal

Liked: Property conditions & facilities, room comfort
Nice place
Nice place, quiet and with a lot of space.
Stayed 3 nights in Aug 2019
Response from Filipe Beja Simões on Aug 16, 2019
Dear Pascal, Thank you for your kind review. We hope to see you soon. Best regards

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Filipe Beja Simões on Aug 12, 2019
Dear François, Thank you for your review and stay at Pousada Convento de Arraiolos. We hope you can return and continue your experience with us. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
暖かい出迎えをして頂き、感謝しています。今後も機会があれば、再訪したい施設です。
Stayed 1 night in Jul 2019
Response from Filipe Beja Simões on Jul 30, 2019
Dear Anonymous, Thank you for yor kind review. Best regards,