Outdoor pool, sun loungers
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Reviews of Hyatt Regency Al Kout Mall

5 out of 5
Hyatt Regency Al Kout Mall
Ad Dabbous Street, Block 12 Building 85, Al Manshar Mall Complex, Fahaheel

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 56 reviews" "
Rating 8 - Good. 9 out of 56 reviews" "
Rating 6 - Okay. 5 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mazdak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful; thank you all for your unforgettable hospitality. Special thanks to Mr. Abdelmaksoud Awad for his kind information and helps
Stayed 3 nights in Jan 2024
Response from Walid El Awadly on Jan 15, 2024
Dear Mazdak,Greetings and thank you for choosing Hyatt Regency Al Kout Mall!First, it is our pleasure to host your stay and I am very happy to read you had a wonderful stay with us. We want to be you unique provider caring for your best whenever you stay in Kuwait.I will certainly pass along your special thank you to Mr. Abdelmaksoud.We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Sincerely,Walid El AwadlyGeneral Manager

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
a great hotel , connected to nice mall and old souq, The only thing it is far to the centre of Kuwait
Stayed 3 nights in Dec 2023

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
No covered parking & it’s too hot outside
Stayed 1 night in Jul 2023
Response from Walid El Awadly on Jul 24, 2023
Dear Mr. Abdulaziz,Thank you very much for staying at Hyatt Regency Al Kout and for being our guest.We appreciate you taking the time to share your feedback with us. And I am sorry for the inconvenience on the parking lot during your stay.While it is a challenge the hotel has limited parking space and a public parking area is accessible. Our Concierge team does offer valet parking and also we do have free access parking in the mall for our guest.Indeed, it is through our valuable customer’s feedback that we can maintain and more importantly improve the levels of our customer services that we aspire to provide.I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon.Sincerely,Walid El AwadlyGeneral Manager

8/10 Good

Dalal

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel connected to Mall
Really large & modern room in a beautiful hotel connected to the Al Khut Mall thereby allowing for unlimited access to shopping, dining & entertainment. I wish I had discovered this pearl of a place much sooner as I’d avoided some of the other places I ended up regrettably staying at. On the plus touristy side, you can also watch the Fountain Show located less than 5 min walk from the motel in the outdoor area of the mall. The hotel staff is very friendly, always open to provide better service (upgrades anyone?!) & they also watch out for you by advising how much your taxi fare will be. One of the few hotel left still helping you get a public taxi without trying to rip you off with the overpriced hotel ones. That is a very nice change!
Stayed 1 night in Apr 2023
Response from Walid El Awadly on May 2, 2023
Dear Guest,Warm greetings from Hyatt Regency Al Kout Mall!It is wonderful to have you as our guest and we are truly glad you enjoyed your stay with us. In our aim to always do our best and care for our guest, we are happy to hear that staff was able to look after you in a good manner. Your recommendation is very much appreciated.Thank you again for being our guest and I remain available at your disposal for any further assistance that you may require and we look forward to welcome you back sometime soon. Best Regards,Walid El AwadlyGeneral Manager

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to the Gulf made for pleasant walks. The Room Service for food was excellent, specifically Manoj, who always made of point of ensuring I received a suitable substitute, if what I wanted wasn't available.
Stayed 14 nights in Jan 2023
Response from Walid El Awadly on Feb 9, 2023
Dear Mr. Dale,Thank you very much for staying at Hyatt Regency Al Kout Mall Hotel!We appreciate your amazing feedback about your stay, the food and our services. I will be sure to pass along your kind words to Manoj as it helps us when we know we have truly made a difference to those we serve each and every day.We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Sincerely,Walid El AwadlyGeneral Manager

10/10 Excellent

Firas

Stayed 1 night in Oct 2022

10/10 Excellent

Abdulaziz

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing rooms and amazing staff!
Stayed 1 night in Sep 2022

8/10 Good

Salman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Fadi Akeel - General Manager on Aug 2, 2022
Dear Mr. Salman, Greetings from Hyatt Regency Al Kout Mall Hotel! Allow us first to thank for you for being our guest and we are happy to hear that staff was able to look after you in a good manner. I remain available at your disposal for anything that you may require and I look forward to welcoming you back in our hotel sometime soon. Sincerely, Fadi Akeel General Manager

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Jem on Jan 25, 2022
Greetings from Hyatt Regency Al Kout Mall! We would like to thank you for your positive review and we hope to welcome and see you again soon.

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Jem on Sep 30, 2021
Thank you for your valuable response. We look forward in welcoming you again in the near future.

10/10 Excellent

SAUD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jem on Sep 30, 2021
Thank you for your valuable response. We look forward in welcoming you again in the near future.

10/10 Excellent

ALATHOUB

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N
None
Stayed 1 night in May 2021
Response from Firasat Ali Syed on Jun 2, 2021
Thank you for the valuable feedback

10/10 Excellent

Yewon

Stayed 1 night in Dec 2020
Response from Firasat Ali Syed on Dec 27, 2020
Thank you for your valuable feedback. We look forward to welcoming you soon in near future. Best Regards

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
It was excellent. I enjoyed my stay. Nice for shopping at al kout mall. The only negative thing is the car park. It would be lovely if they had a bigger private and secure car park for the hotel residents.
Stayed 1 night in Oct 2020
Response from Firasat Ali Syed on Oct 31, 2020
Dear Mr. Zaid, We appreciate and thank you for your valuable feedback, and yes we are in a process of having private and secure car parking for our In-house Guests, hopefully soon we will in place. We look forward to welcoming you soon in near future. Thank you, Best Regards

10/10 Excellent

MDALMATROUK, Kuwait

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good location (in alkout mall)
Stayed 1 night in Sep 2020
Response from Firasat Ali Syed on Sep 26, 2020
Dear Mr. Al Matrouk, Greetings from Hyatt Regency Al Kout Mall!! We appreciate your time and thank you for your valuable feedback, and we looking forward to welcoming you soon in near future. Best Regards,

10/10 Excellent

ahmed

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Firasat Ali Syed on Sep 2, 2020
Dear Mr.Ahmed, Hope you are doing well. Thank you for your valuable feedback. We look forward to welcoming you soon in near future. Thank you

8/10 Good

sanabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was very good
Stayed 2 nights in Aug 2020
Response from Firasat on Aug 30, 2020
Thank you for your valuable feedback. We look forward to welcoming you soon in near future.

10/10 Excellent

FIRAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel very clean
Stayed 1 night in Aug 2020
Response from Firasat on Aug 30, 2020
Thank you for your valuable feedback. We look forward to welcoming you soon in near future.

10/10 Excellent

Taibah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Firasat Ali Syed on Aug 20, 2020
We appreciate and we thank you for your valuable feedback. We look forward to welcoming you soon in near future.

10/10 Excellent

Rashid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food service
Nice place
Stayed 2 nights in Dec 2019
Response from Jem on Mar 1, 2020
Thank you for your feedback. Looking forward on your next visit and stay in our hotel

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent feedback
The stay was great and special thanks for the receptionist Mr.Abdo he was so kind and really helpful
Stayed 1 night in Feb 2020
Response from Firasat Ali Syed on Feb 17, 2020
Dear Mr. Ali, We thank you and we appreciate you, for you valuable feedback. We look forward to welcoming you soon, in near future. Thank you, Best Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Firasat Ali Syed on Feb 2, 2020
Dear Sir, Thank you for your valuable feedback. We look forward to welcoming you soon in near future. Best Regards,

10/10 Excellent

Ibrahim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Firasat Ali Syed on Jan 5, 2020
Thank you and we appreciate for your valuable feedback. We look forward to welcoming you soon in near future. Thank you once again. Best Regards

10/10 Excellent

Hanan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Firasat Ali Syed on Dec 26, 2019
We appreciate and thank you for your valuable feedback. See you soon in near future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and friendly staff. Also very clean.
Stayed 2 nights in Dec 2019
Response from Firasat Ali Syed on Dec 13, 2019
We appreciate and we thank you for your valuable feedback. We look forward to welcoming you in near future. Thank you,

10/10 Excellent

ayaf m alharbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Firasat Ali Syed on Dec 1, 2019
Dear Mr. Al Harbi, We appreciate and we thank you for your valuable feedback. We look forward to welcoming you in near future. Thank you, Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Firasat Ali Syed on Oct 20, 2019
Thank you for your valuable feedback.

8/10 Good

Manary, Kuwait

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for family and shopping No kids swimming pool Attached to the shopping mall Hotel renovated recently but rooms still outdated Comfy beds Spacious rooms
Stayed 2 nights in Oct 2019
Response from Firasat Ali Syed on Oct 16, 2019
Dear Manary, Thank you for your valuable feedback, within couple of months we are going to have our rooms renovated,we are sure that you will like our new rooms. We look forward to welcoming you soon in near future. Thank you, Best Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
overall stay
Nice room, good the hotel being next to a mall. Disappointing to not have been notified there was ladies only swimming on a Monday & Wednesday therefore my husband and I were unable to take our baby swimming.
Stayed 2 nights in Sep 2019
Response from Firasat Ali Syed on Sep 24, 2019
Thank you for your feedback. And we apologize for not being able to use the pool, the ladies day for swimming pool is only for limited hours and this is available only for limited days. We look forward to welcoming you soon again in near future. Thank you

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Firasat Ali Syed on Jun 16, 2019
Dear Sir, Thank you for your valuable feedback. We look forward to welcoming you soon at Hyatt Regency Al Kout Mall. Best Regards

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Firasat Ali Syed on Jun 2, 2019
Dear Mr. Hussain, Thank you for you valuable feedback. We look forward to welcoming you soon in near future at Hyatt Regency Al Kout Mall. Best Regards,

6/10 Okay

Shabana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff need to be friendly and service improved
It was nice environment and hotel condition is good... Only difference is staff is not friendly and i am not impressed with it...
Stayed 5 nights in Apr 2019

6/10 Okay

JMB

Traveled with family and small children
I like the looby but I didn’t like the rooms and the room services.
Stayed 3 nights in Mar 2019
Response from Firasat Ali Syed on Mar 24, 2019
Dear Mr. JMB, We thank you for your valuable feedback, we will inform the same to our respective departments to improvise on our services. Please do let us know on your next future bookings. We look forward to welcoming you soon at Hyatt Regency Al Kout Mall. Thank you, Best Regards,

10/10 Excellent

Jasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Firasat Ali Syed on Mar 3, 2019
Dear Mr. Jasem, Thank you for your valuable feedback. We look forward to welcoming you at Hyatt Regency Al Kout Mall. See you soon. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Staff were friendly and welcoming. Room is very large. Main issue was little things like no electric plugs near the bed, over all room feel of a desperate need for a refurbishment and pillows weren't terribly comfortable. Otherwise great hotel if you have a reason to be in this area. Far from town. But offers a lot of room for a family.
Stayed 1 night in Jan 2019
Response from Firasat Ali Syed on Feb 7, 2019
Dear Sir, Thank you for your valuable feedback, its our pleasure to be of service, noted on the pillows and electronic plugs near the bed, we will communicate to our respective departments to improvise on the same. We look forward to welcoming you soon at Hyatt Regency Al Kout Mall in near future. Thank you once again. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently connected to the mall. Made shopping and eating easy.
Stayed 2 nights in Jan 2019
Response from Firasat Ali Syed on Jan 27, 2019
Dear Sir, Thank you for your valuable feedback, we look forward to see you soon in Hyatt Regency Al Kout Mall. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Im asking a sea veiw suit, he said all is full , after 30 Min they call and said we need to change your suit because there is a broblem in the bathroom!! Then they gave me sea view !!!! Why they were not honest from the start with empty rooms overlooking the sea ،
Stayed 2 nights in Dec 2018
Response from Firasat Ali Syed on Jan 13, 2019
Dear Sir, Thank you for sharing your feedback, we are always honest with the guest, the sea view rooms are subject to availability, the room which have been blocked earlier to some other guest, might be this booking has been cancelled and hence we called you and offered you the room. We apologize for any inconvenience caused to you. Thank you, Best Regards,

10/10 Excellent

Chaouki

Stayed 3 nights in Dec 2023
Response from Walid El Awadly on Jan 3, 2024
Dear Chaouki,Warm greetings from Hyatt Regency Al Kout Mall!It is our pleasure to have you as our guest and we thank you for taking the time to share your positive feedback with us. We do hope to have a pleasure of welcoming you back again and assure you of our best attention and services at all times.Sincerely,Walid El AwadlyGeneral Manager

4/10 Poor

Nayef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jem on Apr 5, 2022
Dear Mr. Nayef, Thank you for choosing Hyatt Regency Al Kout Mall! Kindly give us the details of your stay to help us improve our service. Thank you.

10/10 Excellent

MOHAMMAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائعة
Stayed 2 nights in Mar 2022
Response from Fadi Akeel - General Manager on Mar 21, 2022
Dear Mohammad, Thank you so much for taking time to post your wonderful feedback about your stay with us. We are delighted to read your review and sincerely thank you for your positive feedback on service. We look forward to welcoming you back soon. Best Regards, Fadi Akeel General Manager

10/10 Excellent

SUAAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع ممتاز بالقرب من اماكن التسوق ومول الكوت مساحة الغرفه كبيره والمنظر علي المدينه رائع والتعامل والنظافه رائع
Stayed 2 nights in Jan 2022

8/10 Good

A

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jem on Jan 25, 2022
Thank you for your response, please let us know your feedback for us to improve our services. We hope to see and welcome you again soon.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Jem on Nov 25, 2021
Greetings from Hyatt Regency Al Kout Mall! We would like to thank you for your positive review and we hope to welcome and see you again soon.

10/10 Excellent

sulaiman

Liked: Cleanliness
Stayed 2 nights in Nov 2021
Response from Jem on Nov 16, 2021
Greetings from Hyatt Regency Al Kout Mall! We would like to thank you for your positive review and we hope to welcome and see you again soon.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Fadi Akeel - General Manager on Oct 12, 2021
Warm greetings from Hyatt Regency Al Kout Mall Hotel! Thank you for being our guest! We would like to thank you for choosing our hotel for your stay and it is wonderful to know that you have a very pleasant stay with us. I was pleased to see we met your expectations and the team and I look forward to your return.

10/10 Excellent

Bader

Business traveler
Liked: Cleanliness
Stayed 2 nights in Jul 2021
Response from Firasat Ali Syed on Jul 28, 2021
Dear Mr. Bader, Thank you for valuable feedback, we look forward to welcoming you soon in near future. Best Regards,

10/10 Excellent

Hindi saad alsahali

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Firasat Ali Syed on Jun 17, 2021
Dear Ms. Hindi, Thank you for valuable feedback. We look forward to welcoming you soon in near future. Best Regards

10/10 Excellent

danah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
راحة واستجمام مع العائلة
راحة واستجمام سينما مطاعم على البحر على ساحل الفنطاس تسوق واكتشاف السوق القديم في الفحيحيل ومول الكوت الجديد
Stayed 1 night in Jan 2020
Response from Firasat Ali Syed on Jan 23, 2020
Dear Ms. Danah, We thank you and appreciate your valuable feedback. We look forward to welcoming you soon in near future. Best Regards,

10/10 Excellent

Noura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Firasat AlI Syed on Jan 23, 2020
Dear Ms. Noura, Thank you and we appreciate for your valuable feedback. We look forward to welcoming you soon in near future. Thank you once again. Best Regards