Pool

Reviews of Hilton Kuwait Resort

5 out of 5
Hilton Kuwait Resort
Salem Sabah Al Salem Al Sabah St, Mangaf, Mangaf

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 101 reviews" "
Rating 8 - Good. 30 out of 101 reviews" "
Rating 6 - Okay. 12 out of 101 reviews" "
Rating 4 - Poor. 6 out of 101 reviews" "
Rating 2 - Terrible. 6 out of 101 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from FIskander on Oct 11, 2023
Thank you for taking time to review your experience at Hilton Kuwait Resort.It is great to read your overall rating and satisfaction with your recent stay. We are also pleased that you found them exceptional. We hope we can welcome you back soon.Best regards,Fady IskanderDirector of Operations

10/10 Excellent

Abdulraman

Stayed 1 night in Jul 2023
Response from Fady Iskander on Sep 4, 2023
Thank you for rating your visit at Hilton Kuwait perfect 10.We are glad you had a wonderful stay and enjoyed your experience of our facilities.We look forward to welcoming you back soon.Best regards,Fady IskanderDirector of Operations

6/10 Okay

Saud, Pocasset

Traveled with family
Disliked: Property conditions & facilities
The outside is run down, the interior is old, the maintenance is lacking
Stayed 2 nights in Mar 2023
Response from Fady I. on Mar 21, 2023
Thank you for sharing with us your rating and feedback about Hilton Kuwait Resort. We regret to know that you were not completely satisfied with the overall condition of the hotel. We have taken good note of your comments for reference and future improvement. We hope we get another opportunity to welcome you back soon. Best regards,Fady IskanderDirector of Operations

10/10 Excellent

Crystol

Stayed 1 night in Jan 2023
Response from Fady Iskander - Director of Operations on Feb 2, 2023
Thank you for taking time to share your ratings with us.We are glad you rated perfect 10 your recent experience at our resort. We hope we can welcome you back soon.

2/10 Terrible

hamad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no go again
Stayed 1 night in Jun 2022
Response from ZTantawi on Jun 13, 2022
Thank you for posting a review about our resort. We are truly concerned about your rating and we would appreciate if you could provide us with more details about your dissatisfaction. We are certain that your feedback will help us improve on areas that were below any guests expectations. We hope you can visit us again soon and give us another opportunity to welcome you back to our hotel. Best regards, Ziad Tantawi General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the resort and the fast service.. but the facility needs renovations such as adding smart tv’s and improving the room lightning system controls
Stayed 1 night in Jan 2022
Response from ZTantawi on Feb 6, 2022
Thank you for sharing a review about our resort. We are delighted to know that you enjoyed your stay particularly our services. With regard to overall facility, we regret that we were unable to meet your expectations. We have taken good note of your comment on areas that require further improvement, including lighting system in the room. We assure you that we are continuously putting our efforts into action to provide you and all our guests with the finest services and facilities throughout your stay. Thank you again and we hope we can welcome you back soon. Best regards, Ziad Tantawi General Manager

10/10 Excellent

ALI

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape trip
It was a great stay, friends and family joined us. They had to walk from the lobby parking. But when that was full, I had to go to the further parking to get them. It was enjoyable, would do it again.
Stayed 2 nights in Jun 2021
Response from ZTantawi on Jun 29, 2021
Thank you for sharing a review about our resort. We are glad to know you and your family had an enjoyable stay. We ensure you that we will continue providing you with premium services throughout your stay. Looking forward to welcome you back in the near future. Best regards, Ziad Tantawi General Manager

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quite
Stayed 1 night in Mar 2021
Response from ZTantawi on Mar 30, 2021
Thank you for posting a review about our resort. It is great to know you enjoyed your stay as you rated 10 our facilities and services. We are looking forward to welcoming you back soon. Best regards, Ziad Tantawi General Manager

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from ZTantawi on Mar 2, 2021
We are glad to know you were satisfied with your recent experience at our resort. Your positive comments about your arrival experience, cleanliness of room and overall facility have been share with our teams. Rest assured we shall continue to deliver exceptional services throughout your visit. Thank you and we are looking forward to welcoming you back soon. Best regards, Ziad Tantawi General Manager

10/10 Excellent

DANAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing
Stayed 3 nights in Sep 2020
Response from ZTantawi on Oct 11, 2020
We are glad to read your comment and rating of our hotel facilities & services. We assure you that we will continue providing you and all our guests with exceptional experience at all times. Thank you and we are looking forward to welcoming you back. Best regards, Ziad Tantawi General Manager

6/10 Okay

bader

Liked: Cleanliness, staff & service, property conditions & facilities
It was great but It was too noisy from our next door Nieghbor and I complained twice but nothing was done! It was late at night and that’s what messed up my stay!
Stayed 1 night in Sep 2020
Response from ZTantawi on Oct 7, 2020
Thank you for posting a review about our resort. We regret to know that you encountered disturbance caused by neighboring guest during your stay. It would be great if you could also provide us with the exact date of your stay in order to check our records and address your concerns properly. Thank you once again for your feedback. We hope you will consider returning to our hotel in future. Best regards, Ziad Tantawi – General Manager

4/10 Poor

sawsan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
bad experience
The beds were very smelly and i woke up with allergy all over my body Never repeat it again 👎
Stayed 1 night in Sep 2020
Response from ZTantawi on Oct 7, 2020
We regret to read your comment about your recent experience and we would appreciate if you could provide us with the exact date of your stay to help us conduct an investigation with all concerned departments. Thank you and we are looking forward for your response. Best regards, Ziad Tantawi – General Manager

8/10 Good

MUBARAK A A

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from ZTantawi on Oct 6, 2020
It is great to know of your rating with the hotel facilities and services. Thank you for sharing this with us and we hope to the pleasure of welcoming you back soon. Best regards, Ziad Tantawi General Manager

8/10 Good

BADER

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beachside escape that has seen better days
The location of the chalet and proximity to the beach was great. The chalet is old and the interiors are worn down. Bedroom door doesn't close as the wood has expanded due to humidity. There were no face towels or floor towels when we checked in, but they delivered some when I requested for them.
Bathroom without face towels or floor towels
Entrance to regular 2 bed room chalet
Living room
Stayed 2 nights in Aug 2020
Response from Ziad on Aug 27, 2020
Thank you for posting a review about our resort. We have taken good note of your comments about overall condition of chalets and bedroom. We have already shared your feedback with all concerned departments for future improvement. We sincerely apologize for any inconvenience you might have encountered. Thank you again and we hope we can welcome you back soon. Best regards, Ziad Tantawi – General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020
Response from Ziad Tantawi on Aug 18, 2020
It is great to know you enjoyed your stay as you rated 5 of our facilities and services. Thank you for sharing your views with us. Looking forward to welcoming you back soon. Best regards, Ziad Tantawi – General Manager

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Talk about resting on your laurels! This place used to be very nice a long time ago, but now it just seems to be operating on its name and past glory. The staff is incredibly unhelpful and the property hasn’t really been well maintained. No one seems to know how anything operates and the security guards are down right nasty on a gestapo level. I had an unbelievable check in experience in which they refused to let me stay in the ‘family film’ which I had booked as one adult and two children. I was told that I could not check in without my wife (I’m divorced) and had to sit through a twenty minute embarrassing ordeal with my children around me. I was offered a downgrade for 50% more per night - not kidding! Finally after a lot of loud protest they caved and gave me the originally booked room, but with no apology and as though they were doing ME a favor. Needless to say the experience was completely marred at that point. I’ll never return and would others to avoid the hotel too.
Stayed 2 nights in Feb 2020
Response from ZTantawi on Feb 24, 2020
Thank you for posting a review about our resort. We have taken note of your dissatisfaction in regards to your experience at check-in and reservations. Our Front Office Manager confirmed that you booked a chalet, a unit ideal for family guests. We also understand that at check-in, our team has explained the hotel regulations related to booking this type of unit for families only which was communicated to you by our reservations team prior to arrival, as well as stated clearly on our website. We sincerely apologize for any inconvenience you might have faced and if you felt that the team was unhelpful at check-in. Thank you again and we hope you will consider returning to our hotel in the future as we are keen to make every stay memorable and hassle-free. Best regards, Ziad Tantawi – General Manager

10/10 Excellent

Eid, Dammm

Traveled with family and small children
Liked: Staff & service, amenities
It is great place to enjoy nice beach sptialy for the family nice employees and great restaurants and coffee shop
Stayed 2 nights in Feb 2020
Response from ZTantawi on Feb 17, 2020
Thank you taking time to post a review about our resort. We are happy to know you found the beach area, services and restaurants to your satisfaction. We are looking forward to welcoming you back soon. Best regards, Ziad Tantawi – General Manager

8/10 Good

Parween

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from ZTantawi on Feb 9, 2020
Thank you for sharing a review about our resort. We are glad you rated our facilities and services 8. We hope to have the pleasure of welcoming you back soon. Best regards, Ziad Tantawi - General Manager

10/10 Excellent

Mariam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ZTantawi on Nov 20, 2019
Thank you for posting a review about our resort and we are glad that you rated our facilities and services 10. We assure you that we shall continue to deliver exceptional experiences throughout your stay. We hope we can soon welcome you back. Best regards, Ziad Tantawi – General Manager

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2019
Response from ZTantawi on Nov 20, 2019
Thank you for posting a review about our resort and we noticed that you were not happy with the facilities and services since your rating was below 1. We continually strive to deliver premium services and facilities for our valued guests hence we assure you that your comments will be shared with all concerned departments to ensure improvement. We hope we can soon welcome you back. Best regards, Ziad Tantawi – General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last time I will book a stay at this property. It’s old and unkept!Ventilation is horrible. The beds are terrible and in need of replacement. Only stayed long enough to to make contact with friends and left the property for a good nights rest elsewhere.
Stayed 1 night in Oct 2019
Response from ZTantawi on Oct 30, 2019
Thank you for posting a review about our resort. We understand from your comment that you were not happy with your overall experience and condition of room. We sincerely apologize for any inconvenience you might have faced. We have already addressed your feedback to all concerned departments to ensure improvement. We hope to have the pleasure of welcoming you back soon. Best regards, Ziad Tantawi – General Manager

6/10 Okay

shikha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from ZTantawi on Oct 8, 2019
Thank you for taking time to share a review about our resort. We noticed that you rated us 6 and please do not hesitate to share more details about your experience. We assure you that we will share your comments with all concerned departments that will enable us to improve further our facilities and services. We hope to have the pleasure of welcoming you back soon. Best regards, Ziad Tantawi – General Manager

6/10 Okay

Alfred, Block 2, Street 220, Egaila, Kuwait

Traveled with family
Disliked: Staff & service, property conditions & facilities
I had been a regular patron of Kuwait Hilton Resort from 2007 through 2011; the overall facility is showing signs of neglect and normal decay as a result of age. Hilton Resot Kuwait needs a modernization/renovation to take place very soon. It use to be rated as a five star facility, now it's barely a a good four star facility. Look to Dubai for suggestions on how to improve.
Stayed 4 nights in Aug 2019
Response from ZTantawi on Sep 18, 2019
Thank you for posting a review about our resort. We have taken good note of your comment about the hotel facilities and we are sorry if this did not meet your expectations. We hope to have the pleasure of welcoming you back. Best regards, Ziad Tantawi – General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from ZTantawi on Aug 20, 2019
Thank you for taking the time to post a review about our resort. We are delighted to learn that you were satisfied with the hotel facilities and services since you rated them 5. We hope to have the pleasure of welcoming you back. Best regards, Ziad Tantawi – General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay with bad staff
Staff at the front desk were not friendly at all!!!!!
Stayed 2 nights in Jul 2019
Response from ZiadT on Aug 8, 2019
Thank you for posting a review about our resort. We have taken good note of your comment about our team at the Front desk and we sincerely apologize if this aspect did not meet your expectations. We have already addressed your feedback to our Front Office Manager in order to enforce retraining for future improvement. We hope to have the pleasure of welcoming you back. Best regards, Ziad Tantawi – General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing the staf ,view, food,rooms style ,pool and finally my best the beach i like the service on the beach
Stayed 2 nights in Jul 2019
Response from ZiadT on Jul 31, 2019
Thank you for taking the time to post a review about our resort. It is great to know that you found the hotel facilities and services to your satisfaction. We are looking forward to welcoming you back soon. Best regards, Ziad Tantawi – General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Neigbors
The guests in the next room were extremely noisy ALL night long so sleeping was difficult for two of the nights I was there.
Stayed 4 nights in Jun 2019
Response from ZiadT on Jul 2, 2019
Thank you for posting a review about our resort and we sincerely apologize for any inconvenience caused by neighboring guest. Please be assured that we have taken good note of your comment and this will be addressed to all concerned departments to avoid recurrence of such disturbance in the future. We hope to have the pleasure of welcoming you back soon. Best regards, Ziad Tantawi – General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from NicolasM on Jun 9, 2019
Thank you for taking time to post a review about our resort. I am glad to read that you rated us 5 and found the hotel facilities and services to your satisfaction. We hope to have the pleasure of welcoming you back soon. Best regards, Nicolas Martin – Director of Operations

10/10 Excellent

Mr.Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. No disturbance from traffic. Great view.
Stayed 2 nights in Apr 2019
Response from Nicolas Martin – Director of Operations on Apr 30, 2019
Thank you for taking the time to post a review about our resort. I am glad to read that you had an enjoyable stay with us. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

ahmad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from NicolasM on Apr 1, 2019
Thank you for taking the time to share a review about our resort. I have taken good note of your rating and this was also shared with the teams. We hope to have the pleasure of welcoming you back soon. Best regards, Nicolas Martin – Director of Operations

8/10 Good

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Great but the room had a strong smoking smell
Stayed 1 night in Feb 2019
Response from Nicolas on Feb 24, 2019
Thank you for sharing a review about our resort. I am happy to read that you rated us 8 and that you enjoyed your stay with us. I have taken good note of your comment about your room smell and this was immediately addressed to our Executive Housekeeper for improvement in the future. We are looking forward to welcoming you back again. Best regards, Nicolas Martin – Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice people and always great rooms. I will always stay here when I am in town.
Stayed 1 night in Feb 2019
Response from Nicolas Martin on Feb 6, 2019
Thank you for sharing a review about our resort. I am glad to read that the facilities and services met your expectations. We are looking forward to welcoming you back again. Best regards, Nicolas Martin – Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from NicolasM on Nov 6, 2018
I am glad to read your overall rating of the hotel facilities and services. Thank you and we are looking forward to welcoming you back soon. Best regards, Nicolas Martin – Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from NicolasM on Nov 6, 2018
Thank you for taking time to post a review about our resort. I am happy to read your overall rating and that you found the facilities up to your expectations. We hope to have the pleasure of welcoming you back soon. Best regards, Nicolas Martin – Director of Operations

8/10 Good

MK, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its worth the price, although the hotel is a bit far from the center
Stayed 1 night in Aug 2018
Response from Nicolas on Aug 13, 2018
Thank you for sharing about your recent stay at Hilton Kuwait Resort. I am glad to read that you were satisfied with the hotel facilities and services and we hope to have the pleasure of welcoming you back soon. Best regards, Nicolas Martin – Director of Operations

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
I have stayed here before. Lovely hotel.
Response from Florian on Apr 1, 2018
Thank you for sharing your views with us. We are happy you have rated us 5-star and to know you enjoyed your stay. We will definitely share your feedback with the team and we will continue to make your visit memorable & hassle-free. We hope you will visit us again soon. Best regards, Florian Gruhl - Director of Operations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Florian on Apr 1, 2018
We are glad you had a wonderful stay as your overall rating of our resort indicates complete satisfaction. We are happy you have rated us 5-star and to know you had a wonderful stay. Our teams in various departments were also happy that you have enjoyed your visit. We hope we can welcome you back soon. Best regards, Florian Gruhl - Director of Operations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait Oasis
A good hotel and one I will continue to use each time I head to Kuwait
Stayed 3 nights in Feb 2018
Response from Florian on Apr 1, 2018
We are glad you enjoyed your stay at our property. We have shared your views with the team and we assure you that we will continue to extend exceptional services & standards throughout your visit. Thank you for sharing your feedback. We hope we can welcome you back soon. Best regards, Florian Gruhl - Director of Operations

4/10 Poor

Fahad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad
Stayed 1 night in Jan 2018
Response from Florian on Jan 24, 2018
Thank you for posting your views on Hotels.com. We were truly concern about your overall experience at our property as you have rated us 2 which illustrates disappointment. We regret if we were unable to meet your expectations. Please note that we are committed in delivering exception services and memorable experience for all our guests. We trust that you will consider returning to our property in future. Thank you again for your feedback. Best regards, Florian Gruhl

2/10 Terrible

Danah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Florian on Jan 24, 2018
We are grateful for sharing your views with us. We noticed you have rated us 1 which determines a very less satisfactory experience. It is our top priority to deliver the finest services and standards for all our guests hence rest assured that we shall take the necessary actions for improvement. Thank you again for your valuable feedback. We hope you will consider returning to our property in future. Best regards, Florian Gruhl Director of Operations

10/10 Excellent

mike, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge plenty of room excellent service
Great food, nice private beach, excellent service heated pool, really classy
Stayed 2 nights in Dec 2017
Response from Florian on Jan 2, 2018
Thank you for taking time to share with us your recent experience at Hilton Kuwait Resort. We are pleased that you had an enjoyable stay and were fully satisfied with the restaurant food, beach, spa and services. We have shared your feedback with the team and we assure you we will continue to deliver the typical Hilton hospitality & services at all times. We hope you will visit us again soon. Thank you for sharing your thought with us. Best regards, Florian Gruhl Director of Operations

10/10 Excellent

Mr H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait a pleasure to visit.
First class from all points of view. The staff in this hotel are incredibly nice and dedicated to their jobs, remembering all requests and attending to your needs without having to ask. They are really a credit to the management of the hotel. I would recommend this hotel without any hesitation whatsoever.
Stayed 4 nights in Nov 2017
Response from Florian on Nov 27, 2017
It is great to read positive reviews from our valued guests and we do appreciate sharing this with us. We have shared with the team your feedback about the teams’ effort in providing excellent service throughout your visit. Your kind words and positive remarks are a true inspiration to the team. We hope you will visit us again soon. Thank you for sharing your thought with us. Best regards, Florian Gruhl Director of Operations

10/10 Excellent

rani, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great and very nice hotel Great and very nice hotel Great and very nice hotel Great and very nice hotel Great and very nice hotel Great and very nice hotel
Stayed 9 nights in Jul 2017
Response from Florian Gruhl on Jul 13, 2017
Dear Valued Guest, Thank you for sharing your views with us with regard to your recent stay at Hilton Kuwait Resort. It is our pleasure to learn you had a wonderful experience and very satisfied with the hotel facilities & services. Please be assured we shall continue with our efforts in delivering premium services & offers for all our guests at all times. Thank you and we hope we can soon welcome you back. Best regards, Florian Gruhl Director of Operations

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Bad Service
This is my second stay and the service was horrible as always!!
Stayed 1 night in Jul 2017
Response from Florian on Jul 9, 2017
Dear Valued Guest, Thank you for posting your feedback on Expedia.com and for sharing your views with us. We would love to hear more details on your recent experience about the service as we are keen to make things right if on occasions our guests feel less satisfactory throughout the stay. Rest assured that we are taking every guest feedback seriously thus we shall continue to carry out further improvement and we hope you will be able to notice for your next visit. We hope we can soon welcome you back. Best regards, Florian Gruhl Director of Operations

10/10 Excellent

World Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace in the desert
Lovely for a quiet getaway! Many amenities. Great beach!
Response from Florian on May 29, 2017
Dear Valued Guest, Thank you for sharing your recent experience at Hilton Kuwait Resort. We are happy to hear that you had an enjoyable stay and you found the amenities & beach to your satisfaction. We have noted your views and we assure you that we shall continue enhancing our facilities & services. We hope we can soon welcome you back. Best regards, Florian Gruhl Director of Operations

8/10 Good

teto, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Nice place nice location nice staff nice services Nice place nice location nice staff nice services Nice place nice location nice staff nice services Nice place nice location nice staff nice services Nice place nice location nice staff nice services Nice place nice location nice staff nice services
Response from Florian on May 29, 2017
Dear Valued Guest, We are delighted to read your feedback and for taking time to share them with us. It is truly inspiring to learn you found the location and services provided by our teams to your satisfaction. This was also shared with them and they were also happy to know you had an enjoyable stay. Thank you for your sharing your views. We look forward to the pleasure of welcoming you back. Best regards, Florian Gruhl Director of Operations

8/10 Good

toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable hotel Comfortable hotel Comfortable hotel Comfortable hotel Comfortable hotel Comfortable hotel Comfortable hotel CoComfortable hotel mfortable hotel Comfortable hotel
Nice
Response from Florian on May 29, 2017
Dear Valued Guest, We would like to thank you for sharing your comments on Expedia. It is truly rewarding to learn you had a comfortable stay in our hotel. We have also shared this with our team, and they were also happy to know of your feedback. Thank you once again and we hope we can soon welcome you back. Best regards, Florian Gruhl Director of Operations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I was staying with this hotel for a business trip. The hotel was fine, a nice location, the business facilities were good. I emailed them before hand and they organised a complimentary transfer for the airport. All in all – a good stay.

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT WORTH THE MONEY.NOT HAPPY.NOT GOING BACK AGAIN
Reception wanted to charge me extra for breakfast and accessing swimming pool, although I already paid for that. I paid a lot money. Villa was not ready until 3.30 pm. Rooms are NOT clean. There were bugs on one bed NOT WORTH THE MONEY. NOT HAPPY NOT GOING BACK AGAIN
Response from General Manager on Oct 16, 2016
Dear Valued Guest, Thank you for posting a review about your recent stay at Hilton Kuwait Resort. We were truly concerned about your experience and your overall stay. Please accept our sincere apology for the inconvenience you might have encountered. As we are keen to providing satisfaction to all our guests and if on occasions we fail to deliver our promise, we assure you that we shall save no effort in rectifying the matter. Rest assured that your comments will be shared with the relevant departments in order to carry out the necessary actions for improvement. Thank you for your valuable feedback and we hope that you shall reconsider returning to our property in future. Best regards, Florian Gruhl Director of Operations

8/10 Good

ALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort